COVID-19 UA inflight service changes

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Old Apr 18, 20, 5:31 am   -   Wikipost
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Safety updates to inflight dining
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, we’re temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. We’re also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.

Beverage changes for all flights
We will only offer sealed beverages and we will no longer offer ice, coffee and tea service, and poured alcohol. Instead of pouring you water from a large bottle, we’ll provide sealed individual water bottles. In premium cabins, we will offer beer and individual wines. Flights under 2 hours and 20 minutes will only have beverages on request.

Food changes for domestic flights
For flights under 2 hours and 20 minutes, we will not offer a snack service in any cabin. As always, you’re welcome to bring snacks on board.

For flights over 2 hours and 20 minutes, you will receive your choice of pretzels, a stroopwafel or cookies in United Economy®. In the premium cabin, you’ll be offered a snackbox.

Food changes for premium transcontinental flights
If you’re flying in United Economy or Economy Plus®, you’ll be offered a snack choice. Customers in the premium cabin will receive their packaged meal with their entrée choice covered and will be offered a packaged snack for pre-arrival.

Food changes for international flights
In United Economy®, you’ll receive an entrée, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.

In United Premium Plus® and United Polaris® business class, your entrée, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. You’ll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival.
crew meals, covered by contract, appear minimally changed
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Old Mar 24, 20, 7:00 pm
  #1  
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COVID-19 UA inflight service changes

Changes coming to American Airlines domestic flights:

-No alcohol in coach
-No snacks or food for purchase in coach.
-50% of middle seats will be blocked
-Seats near flight attendant jump seats will blocked.
-No checked pets
-Passengers can move to other seats once on board

Last edited by J.Edward; Mar 24, 20 at 7:20 pm Reason: update title
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Old Mar 24, 20, 7:05 pm
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Link? I see nothing in the AA forum at first glance
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Old Mar 24, 20, 7:11 pm
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Originally Posted by HNLbasedFlyer View Post
Link? I see nothing in the AA forum at first glance
From a reporter.

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Old Mar 24, 20, 7:11 pm
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Assume temporary as part of the social distancing? I mean, given the current load on most routes, every should be able to have lie-flat in Y.
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Old Mar 24, 20, 7:13 pm
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I assume United will follow in suspending most food/beverage service. Delta is going even further with snack boxes only in domestic F.

I am sure we'll soon look back on 2015-early 2020 as "golden era" of inflight service.
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Old Mar 24, 20, 7:15 pm
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Originally Posted by bhunt View Post
Changes coming to American Airlines domestic flights:

-No alcohol in coach
-No snacks or food for purchase in coach.
-50% of middle seats will be blocked
-Seats near flight attendant jump seats will blocked.
-No checked pets
-Passengers can move to other seats once on board
I can live with "no pets," period.
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Old Mar 24, 20, 7:18 pm
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Originally Posted by Repooc17 View Post
every should be able to have lie-flat in Y.
Both of them.
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Old Mar 24, 20, 7:18 pm
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WN has suspended all inflight service.
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Old Mar 24, 20, 7:24 pm
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50% of middle seats blocked? That sunds odd.
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Old Mar 24, 20, 7:24 pm
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Originally Posted by HNLbasedFlyer View Post
Link? I see nothing in the AA forum at first glance
archive.is link to AA announcement
Newsroom - American Airlines Adjusts Food and Lounge Service in Response to COVID-19 - American Airlines Group, Inc.

FT AA Forum Threads:
https://www.flyertalk.com/forum/amer...-policies.html
AA policy and issues: cabin, hold & service animals & pets (consolidated)
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Old Mar 24, 20, 8:18 pm
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Originally Posted by bhunt View Post
Changes coming to American Airlines domestic flights:

-No alcohol in coach
-No snacks or food for purchase in coach.
-50% of middle seats will be blocked
-Seats near flight attendant jump seats will blocked.
-No checked pets
-Passengers can move to other seats once on board
Does that include "emotional support animals" (or whatever the appropriate term is)?

LAX
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Old Mar 24, 20, 8:24 pm
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Stopping Y snack box service makes no sense - the snacks are in sealed boxes, and payment is made with credit card, and the FAs can wear gloves - perhaps one FA can handle credit card payments while the others will serve food and beverages.

Considering how much revenue UA claims they make from onboard purchases, it seems odd to remove a key source of revenue when one is bleeding money every hour.

Originally Posted by LAX View Post
Does that include "emotional support animals" (or whatever the appropriate term is)?

LAX
They would be in the cabin, not checked below. Given UA's track record with pet transport, this is probably worth a sigh of relief from America's pet population.
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Old Mar 24, 20, 8:33 pm
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Originally Posted by LAX View Post
Does that include "emotional support animals" (or whatever the appropriate term is)?

LAX
Doesn’t look like it. AA’s concern seems to be taking possession of (and being responsible for) animals when connection reliability is reduced.

”Emotional support” animals are in custody of passenger during entire trip.

Or, “Emotional support” animals have custody of their owners during entire trip.
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Old Mar 24, 20, 8:38 pm
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Originally Posted by Xyzzy View Post
50% of middle seats blocked? That sunds odd.
Agreed. Apparently they care about 50% of the Y pax, perhaps basic Y can upgrade to a 'social distancing' option.
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Old Mar 24, 20, 8:54 pm
  #15  
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Originally Posted by bocastephen View Post
Stopping Y snack box service makes no sense - the snacks are in sealed boxes, and payment is made with credit card, and the FAs can wear gloves
It still puts the FAs within a foot of the passengers. The idea is to have minimal non-essential interaction with passengers.

They really should seat people only in the window seats to give the FAs the best possible social distance.
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