Apr 18, 2020, 1:31 pm
Last edit by: WineCountryUA
This is an archive thread, the active thread is https://www.flyertalk.com/forum/unit...ll-cabins.html
Updated posting July 2020 - Ice, tea and coffee returns and some small food enhancements.
orignal posting
crew meals, covered by contract, appear minimally changed
Updated posting July 2020 - Ice, tea and coffee returns and some small food enhancements.
Safety updates to inflight dining
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, we’re temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. We’re also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.
Beverage changes for all flights
We will be offering sealed beverages on all flights. If you’re on a flight under 1 hour, you’ll receive beverages on request. We’ll also offer coffee and tea on domestic flights departing before 9:45 a.m. and on all international and premium transcontinental flights. Non-alcoholic beverages are complimentary, and alcoholic beverages are complimentary in premium cabins. Wine and beer are also complimentary in United Economy® on long-haul international flights.
Food changes for domestic flights
We won't have snacks available in United Economy for flights under 2 hours and 20 minutes or in United First® for flights under 1 hour. As always, you're welcome to bring snacks on board. For flights between 1 hour and 2 hours and 20 minutes in United First, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks.
For flights 2 hours and 20 minutes or longer, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks in United Economy. In the premium cabin, you'll be offered a snack box.
Food changes for premium transcontinental flights
If you're flying in United Economy or Economy Plus®, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks. Customers in the premium cabin will receive their meal with their entrée choice covered and will be offered a packaged snack for pre-arrival.
Food changes for international flights
In United Economy®, you’ll receive an entrée, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.
In United Premium Plus® and United Polaris® business class, your entrée, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. You’ll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival on select flights.
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, we’re temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. We’re also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.
Beverage changes for all flights
We will be offering sealed beverages on all flights. If you’re on a flight under 1 hour, you’ll receive beverages on request. We’ll also offer coffee and tea on domestic flights departing before 9:45 a.m. and on all international and premium transcontinental flights. Non-alcoholic beverages are complimentary, and alcoholic beverages are complimentary in premium cabins. Wine and beer are also complimentary in United Economy® on long-haul international flights.
Food changes for domestic flights
We won't have snacks available in United Economy for flights under 2 hours and 20 minutes or in United First® for flights under 1 hour. As always, you're welcome to bring snacks on board. For flights between 1 hour and 2 hours and 20 minutes in United First, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks.
For flights 2 hours and 20 minutes or longer, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks in United Economy. In the premium cabin, you'll be offered a snack box.
Food changes for premium transcontinental flights
If you're flying in United Economy or Economy Plus®, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks. Customers in the premium cabin will receive their meal with their entrée choice covered and will be offered a packaged snack for pre-arrival.
Food changes for international flights
In United Economy®, you’ll receive an entrée, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.
In United Premium Plus® and United Polaris® business class, your entrée, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. You’ll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival on select flights.
Safety updates to inflight dining
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, we’re temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. We’re also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.
Beverage changes for all flights
We will only offer sealed beverages and we will no longer offer ice, coffee and tea service, and poured alcohol. Instead of pouring you water from a large bottle, we’ll provide sealed individual water bottles. In premium cabins, we will offer beer and individual wines. Flights under 2 hours and 20 minutes will only have beverages on request.
Food changes for domestic flights
For flights under 2 hours and 20 minutes, we will not offer a snack service in any cabin. As always, you’re welcome to bring snacks on board.
For flights over 2 hours and 20 minutes, you will receive your choice of pretzels, a stroopwafel or cookies in United Economy®. In the premium cabin, you’ll be offered a snackbox.
Food changes for premium transcontinental flights
If you’re flying in United Economy or Economy Plus®, you’ll be offered a snack choice. Customers in the premium cabin will receive their packaged meal with their entrée choice covered and will be offered a packaged snack for pre-arrival.
Food changes for international flights
In United Economy®, you’ll receive an entrée, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.
In United Premium Plus® and United Polaris® business class, your entrée, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. You’ll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival.
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, we’re temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. We’re also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.
Beverage changes for all flights
We will only offer sealed beverages and we will no longer offer ice, coffee and tea service, and poured alcohol. Instead of pouring you water from a large bottle, we’ll provide sealed individual water bottles. In premium cabins, we will offer beer and individual wines. Flights under 2 hours and 20 minutes will only have beverages on request.
Food changes for domestic flights
For flights under 2 hours and 20 minutes, we will not offer a snack service in any cabin. As always, you’re welcome to bring snacks on board.
For flights over 2 hours and 20 minutes, you will receive your choice of pretzels, a stroopwafel or cookies in United Economy®. In the premium cabin, you’ll be offered a snackbox.
Food changes for premium transcontinental flights
If you’re flying in United Economy or Economy Plus®, you’ll be offered a snack choice. Customers in the premium cabin will receive their packaged meal with their entrée choice covered and will be offered a packaged snack for pre-arrival.
Food changes for international flights
In United Economy®, you’ll receive an entrée, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.
In United Premium Plus® and United Polaris® business class, your entrée, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. You’ll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival.
crew meals, covered by contract, appear minimally changed
COVID Era UA inflight service changes {Archive}
Sep 24, 2020, 8:44 am
#931
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,461
Same questions as above from EWR764.
Also, UAX?
Also, UAX?
Sep 24, 2020, 9:36 am
#932
Join Date: Jun 2007
Location: SRQ, PDX
Programs: UA 1 MM, AA, DL
Posts: 930
Sep 24, 2020, 10:07 am
#933
Join Date: May 2007
Programs: UA 1K, Hyatt Globalist
Posts: 5,453
The TPG post was kind of skimpy on actual details... e.g., only outbounds from hubs? Is it inflight time or block time? Meal windows? Do EWR-LAX/SFO keep a “premium” service? Does glassware return in F? Alcohol back in Y? Inquiring minds want to know... 😉
Paging our local bloggers/insiders...
Paging our local bloggers/insiders...
https://liveandletsfly.com/united-ai...estores-meals/
Sep 24, 2020, 10:19 am
#934
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Matthew's post has some but not all of the details. Only outbounds from hubs/catering stations will have the new sandwiches, and they will be offered based on flight distance (a departure from pre-Covid UA which based meal service on flying/block time (I forget which)). EWR-LAX/SFO keep the current meal service, except the prepackaged cookie will be replaced by prepackaged ice cream.
https://liveandletsfly.com/united-ai...estores-meals/
https://liveandletsfly.com/united-ai...estores-meals/
Sep 24, 2020, 10:19 am
#935
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,271
This past Sunday, I flew PHL-ORD in F and received a snack box (vs the pretzel + cookie). Hopefully it is the new norm and not an anomaly
Not sure what social distancing has to due with meal service. I assume the FA is the same distance from you whether she is handing you a bag of pretzels or a snackbox. Well, the snack box is larger so I guess the FA can be further away so better for social distancing?
Not sure what social distancing has to due with meal service. I assume the FA is the same distance from you whether she is handing you a bag of pretzels or a snackbox. Well, the snack box is larger so I guess the FA can be further away so better for social distancing?
Sep 24, 2020, 11:03 am
#936
Join Date: Jun 2007
Location: SRQ, PDX
Programs: UA 1 MM, AA, DL
Posts: 930
This past Sunday, I flew PHL-ORD in F and received a snack box (vs the pretzel + cookie). Hopefully it is the new norm and not an anomaly
Not sure what social distancing has to due with meal service. I assume the FA is the same distance from you whether she is handing you a bag of pretzels or a snackbox. Well, the snack box is larger so I guess the FA can be further away so better for social distancing?
Not sure what social distancing has to due with meal service. I assume the FA is the same distance from you whether she is handing you a bag of pretzels or a snackbox. Well, the snack box is larger so I guess the FA can be further away so better for social distancing?
Sep 24, 2020, 12:11 pm
#937
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In my experience, the service is great - usually - as in genuinely friendly, service-centric crews who are proud of their brand. The current issue is they are not serving anything, which is not their fault. I agree this is a major fail on Delta's part, but at least their leadership was transparent and stated upfront it was for cost reasons, and would only last as long as needed.
Sep 24, 2020, 1:16 pm
#938
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Sep 24, 2020, 1:26 pm
#939
Join Date: Jan 2005
Location: New York, NY
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Compare that to United, where my normal experience this summer in Y has been is full bar cart service (minus alcohol) at least twice on flights over 2h, hourly water runs, and snack bag seconds periodically offered. On United, thus far I haven't had an occupied middle in Y, but that's just been luck as I've flown on a number of flights >80% full.
In terms of service, United is doing a comparatively good job right now, IMO.
Sep 24, 2020, 1:35 pm
#940
Join Date: Nov 2014
Posts: 128
IAH-SFO-NRT in business. IAH-SFO is the same as everyone has experienced with the box assortment. SFO-NRT was the standard three choices of beef short rib, fish, and pesto pasta. The meal was literally plopped down before the seat belt sign had been turned off... 15 min after takeoff. The tray came out with everything covered, had some type of cabbage salad that was inedible (with the oil/balsamic dressing), a plastic wrap roll, a small container of cold nuts, and some kind of pudding type dessert (British something or other), all sealed up. Also just the Woody Cape Shiraz mini bottles and the other a Chardonnay. It’s really hard to believe that United feels obligated to continue the Polaris mods on the 787 fleet due to premium customer demand, but then they continue to offer this type of service for their premium passengers. At some point this has to get better or they’re going to start losing premium flyer business.
Sep 24, 2020, 1:49 pm
#941
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We’re paring down our onboard food and beverage options in an effort to reduce physical touch points between customers and employees.
Sep 24, 2020, 1:53 pm
#942
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,098
That has been my experience on a number of DAL segments post-COVID. I don't clear upgrades to F as a lowly Gold since NB F cabins are booked to 50%, and even though I have empty middles, each flight (without exception) has been one pass with the snack bags and a few rounds of trash collection, that's it. No bar cart, no snack refills, no hot beverages. I've heard that Delta is internally reporting best-ever net promoter scores, so it must be satisfied with the product it's offering, and doesn't have much impetus to change.
Compare that to United, where my normal experience this summer in Y has been is full bar cart service (minus alcohol) at least twice on flights over 2h, hourly water runs, and snack bag seconds periodically offered. On United, thus far I haven't had an occupied middle in Y, but that's just been luck as I've flown on a number of flights >80% full.
In terms of service, United is doing a comparatively good job right now, IMO.
Compare that to United, where my normal experience this summer in Y has been is full bar cart service (minus alcohol) at least twice on flights over 2h, hourly water runs, and snack bag seconds periodically offered. On United, thus far I haven't had an occupied middle in Y, but that's just been luck as I've flown on a number of flights >80% full.
In terms of service, United is doing a comparatively good job right now, IMO.
Sep 24, 2020, 2:15 pm
#943
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,461
IAH-SFO-NRT in business. IAH-SFO is the same as everyone has experienced with the box assortment. SFO-NRT was the standard three choices of beef short rib, fish, and pesto pasta. The meal was literally plopped down before the seat belt sign had been turned off... 15 min after takeoff. The tray came out with everything covered, had some type of cabbage salad that was inedible (with the oil/balsamic dressing), a plastic wrap roll, a small container of cold nuts, and some kind of pudding type dessert (British something or other), all sealed up. Also just the Woody Cape Shiraz mini bottles and the other a Chardonnay. It’s really hard to believe that United feels obligated to continue the Polaris mods on the 787 fleet due to premium customer demand, but then they continue to offer this type of service for their premium passengers. At some point this has to get better or they’re going to start losing premium flyer business.
Sep 24, 2020, 2:48 pm
#944
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And as has been noted many times, that is not what DL is saying on their website for the past few months
Can not have it both ways.
Can not have it both ways.
Sep 24, 2020, 3:06 pm
#945
Join Date: Jan 2005
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Fair point, and perhaps the curtailed alcohol service in Y is more about limiting consumption and avoiding unruly passengers who might be disinclined to wear masks?