Mar 27, 2020, 9:12 am
Last edit by: seawolf
For schedule changes/cancellations >6 hours on wholly DOMESTIC US itineraries, UA should be refunding (look under Schedule Change table).
https://jetstream.united.com/#/sub-l...6000006V2voEAC
For schedule changes/cancellations >6 hours on involving international itineraries, UA is providing credit. However, if flight departs EU on schedule changes/cancellations >5 hours, they are going against EC261/2004 if not refunding.
Notice of Passenger RIghts provided under EC261/2004 is linked on UA page.
https://jetstream.united.com/#/sub-l...6000006V2voEAC
For schedule changes/cancellations >6 hours on involving international itineraries, UA is providing credit. However, if flight departs EU on schedule changes/cancellations >5 hours, they are going against EC261/2004 if not refunding.
Notice of Passenger RIghts provided under EC261/2004 is linked on UA page.
How much of your money does UA hold right now?
Apr 1, 2020, 9:52 pm
#138
Join Date: Mar 2006
Location: California
Programs: Hyatt Globalist, Marriott Ambassador, United 1K, Southwest Preferred Plus
Posts: 53
Question regarding this. Like many of you I have had to cancel/rearrange flights. As I have been doing this, either by phone or online, I hear conflicting terms and get even more conflicting emails. Usually on the phone they would suggest just re-book with the confirmation number and you can use the credit. Online, I would get a response that I would get a electronic travel certificate emailed to me. I have about eight flights cancelled and for two of them I received an email my card would be reimbursed. They said it would take 10 business days and now it has been 18 and nothing. I have also not received any travel certificates for the others.
I understand it is an unusual situation right now but I guess I confused about keeping track of my "money" with United. Any help, tips or suggestions? Thanks!
I understand it is an unusual situation right now but I guess I confused about keeping track of my "money" with United. Any help, tips or suggestions? Thanks!
Apr 2, 2020, 8:35 pm
#139
Join Date: Dec 2014
Location: LAX
Programs: UA-½K
Posts: 153
$1500 and 150K miles. Small change for some of you...
Perhaps we are spinning this the wrong way. Try: "United is refusing to refund me, so they are basically taking may stimulus check as an interest free loan."
Perhaps we are spinning this the wrong way. Try: "United is refusing to refund me, so they are basically taking may stimulus check as an interest free loan."
Apr 3, 2020, 7:56 am
#140
FlyerTalk Evangelist
Join Date: May 2008
Location: San Francisco
Programs: GM on VX, UA, AA, HA, AS, SY; Budget Fastbreak
Posts: 27,598
https://www.sfgate.com/travel/articl...s-15166301.php
I used the “DOT” and “COC” terms during the call with both agent and then supervisor to get the refund. It did take awhile with the people having to really encourage the ECT. Finally the supervisor put me on hold and then offered 4 options with #4 being the actual refund option with the caveat of 7-10 business days. Once we had the verbal confirmation about this, I thanked him profusely, wished him well, pledged my return to UAL once we could fly again, and assurance of the highest scores if I receive a survey. He made the appropriate responses.
I just hope that my cc gets that refund!
Apr 3, 2020, 12:41 pm
#141
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,636
DoT just gave a warning to airlines they must provide refunds upon request for airline-initiated cancellations.
https://www.transportation.gov/brief...mpact-covid-19
https://www.transportation.gov/brief...mpact-covid-19
Apr 3, 2020, 12:48 pm
#142
Join Date: Apr 2016
Programs: UA 1K 1MM, AA Gold, Marriott Titanium, Hilton Diamond, Hyatt Discoverist
Posts: 695
DoT just gave a warning to airlines they must provide refunds upon request for airline-initiated cancellations.
https://www.transportation.gov/brief...mpact-covid-19
https://www.transportation.gov/brief...mpact-covid-19
Apr 3, 2020, 12:55 pm
#143
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850
Sp we don't end up with parallel discussions, please use this thread for
and for refund discussion -- use COVID19 Schedule Change (now 6+hrs)/Cancellation Refund, UA generally denying refunds
WineCountryUA
UA coModerator
-- etc., how much of your money is tied up in UA's accounts right now? ....WineCountryUA
UA coModerator
Apr 4, 2020, 7:24 am
#145
Join Date: Sep 2005
Location: JZRO
Posts: 9,169
UA (a company that used to fly planes places) holds $5,200+ of my dollars (hostage) while I wait for it to "officially cancel" flights to/from FCO/MXP, despite knowing it won't fly those flights which are just 3½ weeks from now.
Apr 4, 2020, 10:37 am
#146
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,038
DoT just gave a warning to airlines they must provide refunds upon request for airline-initiated cancellations.
https://www.transportation.gov/brief...mpact-covid-19
https://www.transportation.gov/brief...mpact-covid-19
Apr 6, 2020, 11:20 pm
#148
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,720
$4k for a ticketed trip in F in mid-August and 54k miles. Hopefully we will all be up in the air this summer and the borders will be re-opened...
Fare has not yet dropped for this routing so maybe UA thinks it can sell more tickets...
Fare has not yet dropped for this routing so maybe UA thinks it can sell more tickets...
Apr 7, 2020, 10:18 pm
#149
Join Date: Aug 2009
Location: Washington DC
Programs: United 1MM, Marriott Titanium (Lifetime Platinum)
Posts: 320
Almost $14,000 in tickets that I cancelled and couldn't get refunds for (sitting as cancelled itineraries I can use to rebook tickets when I start traveling again (hopefully in June) without a change fee due to the crisis, but no option given for refund). The trips (Germany, Saudi Arabia, Jordan, Belgium, United Kingdom) were worth 100,000 award miles. Last flew March 3rd, had already flown around $7K in PQP so far this year but nothing since....