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COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.

COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.

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Old Jul 13, 22, 12:39 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: WineCountryUA
Wiki Link
To check status of a particular UC or PL
https://www.united.com/en/us/fly/tra...locations.html

--- 13 July 2022 update 40 UC locations (31 airports) are now open
These United Club locations are currently open:
  • Atlanta (North Terminal, Concourse T, between Gates 11 and 12)
  • Austin (near Gate 22)
  • Boston (near Gate B24)
  • Chicago OHare (near Gate B6, near Gate B18, near Gate C16 and across from Gate F9)
  • Cleveland (between Gates C14 and C16)
  • Dallas/Fort Worth (between Gates E6 and E7)
  • Denver (near Gate B32 and Popup near B59)
  • Fort Lauderdale (near Gate C1)
  • Honolulu (above Gates G2 and G3)
  • Houston Intercontinental (near Gate E11, Gate C1, Gate C33 and Terminal B, South Mezzanine)
  • Las Vegas (between Gates D33 and D35)
  • London Heathrow (Terminal T2b, up one level across from Gate B46)
  • Los Angeles (near Gate 71A)
  • Mexico City (Airside, Mezzanine Level, Terminal 1 near Gate H)
  • Minneapolis (Concourse E, between Gates E6 and E8)
  • New Orleans (neat Gate 7)
  • New York/LaGuardia (near entrance of Gates 40-59)
  • New York/Newark (near Gate C74, near Gate C93 (PopUp), and Term A2)
  • Orange County, CA (near Gate 9)
  • Orlando (near Gate B43)
  • Philadelphia (between Concourses C and D)
  • PDX (Concourse E, Gate E1) website not yet undated
  • Raleigh/Durham (across from Gates D1 and D3)
  • San Antonio (between Gates B3 and B5)
  • San Diego (between Gates 47 and 48)
  • San Francisco (near Gate E4, and near Gate F11, and between Gates G6 and G9)
  • Seattle (across from Gate A10)
  • Washington Dulles (near Gate C7, near Gate D8 and near Gate 17)
  • Washington Reagan (near Gate 11 in Terminal B)
International UCs
  • LHR is open
  • MEX is open
  • NRT, HKG, GUM are closed
Polaris Lounges
  • IAD -- opened 21 Oct 2021
  • EWR - opened 15 Nov 2021
  • IAH -- opened 30 Nov 2021
  • ORD - opened 7 Dec 2021
  • SFO - opened 4 Jan 2022
  • LAX - opened 2 March 2022
and
Other UCs
DEN East (B44) closed (Sept 2021) for renovations -- up to a year, maybe will have a mini-Polaris section; Popup now open near B59.
No updates on reopening of the SFO Mezziane UC (no longer listed at all), IAD Midfield, near C4, or IAH Terminal A-A9

And some dated info for other clubs / lounges - unclear if still on this schedule with the delay in return of international business travel
No announced re-opening of the International UCs ( NRT, HKG, MEX, GUM) except for LHR which has reponeed

And under construction
The new EWR UC is under active construction (?May 2022) Openning May 2022
The PHX UC, in the new terminal, summer 2022?
================================================== ====================
Older information (potentially out of date)


List of UCs, PLs and (any) ALs - as of 2020-03-29:

Code:
ID Airport Type Open? Location
 -- ------- ---- ----- --------
 1 ATL United Club Open Terminal T, Gates 11/12
 2 AUS United Club Open West Concourse, Gate 22
 3 BOS United Club Open Terminal B, Gate 24
 4 ORD Polaris Lounge Closed Terminal 1, C Concourse, Gate C18
 5 ORD United Club Closed Terminal 1, B Concourse, Gate B18
 6 ORD United Club Open Terminal 1, B Concourse, Gate B6
 7 ORD United Club Open Terminal 1, C Concourse, Gate C16
 8 ORD United Club Closed Terminal 2, F Concourse, Gate F8
 9 CLE United Club Open Gates C14/C16
 10 DFW United Club Open Terminal E, Gates E6/E7
 11 DEN United Club Closed Concourse B, Gate B32
 12 DEN United Club Open Concourse B, Gate B44
 13 FLL United Club Open Terminal 1, Gate C1
 14 GUM United Club Closed Gates 10/11
 15 HKG United Club Closed West Concourse, Room 7W504
 16 HNL United Club Open Diamond Head Concourse, Gates G2/G3
 17 IAH United Club Open Terminal E, Gates E11/E12
 18 IAH United Club Closed Terminal C, Gate C33
 19 IAH United Club Closed Terminal B, UX Ticket Counter
 20 IAH United Club Closed Terminal A, Gate A9
 21 IAH United Club Open Terminal C, Gate C1
 22 IAH Polaris Lounge Closed Terminal E, Gate E12
 23 LAS United Club Open Concourse D, Gates 33/35
 24 LHR United Club Open Terminal 2, Gate B46
 25 LAX United Club Open Terminal 7, Gate 71A
 26 LAX Polaris Lounge Closed Terminal 7, Gates 73/75A
 27 MEX United Club Closed Terminal 1, Gate H
 28 MSP United Club Open Concourse E, Gates E6/E8
 MSY United Club Closed Concourse C, Gate C7
 29 LGA United Club Open Terminal B, Gates 40-59 Entrance
 30 EWR United Club Open Terminal C, Gate C74
 31 EWR United Club Closed Terminal A, Concourse A2
 32 EWR United Club Closed Terminal C, Gate C93
 33 EWR United Club Gone Terminal C, Gate C124
 34 EWR Polaris Lounge Open Terminal C, Gates C102/C120
 35 SNA United Club Open Gate 9
 36 MCO United Club Open Concourse B, Gate 43
 37 PHL United Club Closed Level 2, Concourses C/D
 38 PHX United Club Closed (was Terminal 2, Gate 7, to be Terminal 3)
 39 PDX United Club Open Concourse E, Gate E1
 RDU United Club Closed Terminal 2, Gates D1/D3
 40 SAT United Club Open Terminal B, Gates B3/B5
 41 SAN United Club Open Terminal 2, Mezzanine Level, Gates 47/48
 42 SFO United Club Open International Terminal, Boarding Area G, G6/G9
 43 SFO United Club Open Terminal 3, Boarding Area F, Rotunda, Gate F11
 44 SFO United Club Closed Terminal 3, Boarding Area E, Gate E4
 45 SFO United Club Closed Terminal 3, Mezzanine Level, Gate E2
 46 SFO Polaris Lounge Closed International Terminal, Security Checkpoint
 47 SFO Arrivals Lounge Gone Terminal 3, Baggage Level
 48 SEA United Club Open Concourse A, Mezzanine Level, Gate A10
 49 NRT United Club Closed Satellite 3, Airside
 50 DCA United Club Open Terminal B, Gate 11
 51 IAD United Club Closed Concourse C, Gate C4
 52 IAD United Club Closed Concourse C, Gate C7
 53 IAD United Club Open Concourse D, Gate D8
 54 IAD United Club Open Concourse C, Gate C17
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Old Apr 27, 21, 12:02 am
  #1366  
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Originally Posted by fumje View Post
Seems like you are ready for zero (Kirby) emissions.
Curb the Kirb...

David
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Old Apr 27, 21, 12:16 am
  #1367  
 
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Originally Posted by DELee View Post
Curb the Kirb...

David
Or in other words, no enthusiasm!
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Old Apr 27, 21, 5:50 am
  #1368  
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As stated by several people up-thread, I am sure UA has the data about lounge-eligible pax volume. With that said, I would take a wild guess that a very formidable majority of lounge-eligible members are predominately business travelers and that even if they're flying around a bit, they're not flying nearly as much as they used to (I fit this bill, from 4-8 trips a month to 1-2 a month). Keeping the lounges closed could just as easily be a business decision by which they've rationalized that they don't really need to compete for the leisure-heavy travel flow (which they view as temporary) that's going through airports right now and that their business-focused pax will come back to UA in full force for all the same reasons they were UA-captives to begin with. I'm not saying that is good logic, but I don't think airline executives view their current operating environment as being reality in the scheme of things and they continue to make decisions to prioritize profitability with the idea that they'll always be able to make up for it by the time "real" business travelers return in force. In the meantime, you can find me in the concourse lounge bars, for the most part!

Lastly, I don't think the staffing end of this gets enough play here. I ran into a long-time RCC/UC bartender who used to work the evening slot at the C lounge at ORD (I used to commute ORD>LHR weekly). Junior is now at the Chilis in the F concourse (he recognized me as one of his regulars and said "looks like we've both taken a hit in this pandemic!"). He said that current contract on the UCs is up and he's hoping his group wins that contract back so he can move back to a lounge. I guess at ORD the current service provider does both the club cleaning as well as staffing the bar, which he said wasn't historically the case. He's hoping his group can at least get the bar contract back. Who knows if UA is trying to engineer some larger reordering of the cost curve for their lounges given the uncertainty around club revenue. All of that could cause even unintentional paralysis from a corporate decision making perspective. No UA exec is going to get a performance bonus for sticking their neck out to aggressively reopen clubs if it looks like a dumb decision in retrospect and it's hard to think of a scenario where it ends up looking like an impactful good decision from a business perspective.

Last edited by LIH; Apr 27, 21 at 5:54 am Reason: tpyo
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Old Apr 27, 21, 10:58 am
  #1369  
 
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At SFO Rotunda club 10am on Tuesday. Essentially had to sprint to get 2 seats together. Club and airport busy.
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Old Apr 27, 21, 7:38 pm
  #1370  
 
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So has anyone stepped foot in the ORD C club this week at all?
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Old Apr 28, 21, 9:53 am
  #1371  
 
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Scrolling up through this thread, I don't see any speculation about Polaris lounges reopening anytime "soon"? I was thinking with the increased flights to Europe during the summer there would be enough international business-class travel it might justify reopening some of them.
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Old Apr 28, 21, 10:04 am
  #1372  
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Originally Posted by A Little Cow View Post
Scrolling up through this thread, I don't see any speculation about Polaris lounges reopening anytime "soon"? I was thinking with the increased flights to Europe during the summer there would be enough international business-class travel it might justify reopening some of them.
I suspect we will see UA hold out as long as possible, as it's not about justifying reopening, it's about justifying keeping them closed to reduce costs. I expect AA to make the first move. When they've reopened Flagship Lounges, that will increase the pressure on UA to up its game.
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Old Apr 28, 21, 10:10 am
  #1373  
 
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The Arrivals lounge, T2 LHR is similar. Theoretically any government restriction would go away in June. Suspect UA will wait as long as possible to reopen.
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Old Apr 28, 21, 10:34 am
  #1374  
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Originally Posted by A Little Cow View Post
Scrolling up through this thread, I don't see any speculation about Polaris lounges reopening anytime "soon"? I was thinking with the increased flights to Europe during the summer there would be enough international business-class travel it might justify reopening some of them.
I think summer Europe travel will skew leisure, as businesses will still be a bit cautious. Sept and beyond though I would expect to see an upswing, assuming we get through a summer without any backsliding

I also dont believe AA opening a lounge is of much concern to UA. It doesnt enter the equation really for corporate contracts

To be 100% clear I say all this with regret. I want it all, and I want it now.
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Old Apr 28, 21, 10:46 am
  #1375  
 
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Originally Posted by Kacee View Post
I suspect we will see UA hold out as long as possible, as it's not about justifying reopening, it's about justifying keeping them closed to reduce costs. I expect AA to make the first move. When they've reopened Flagship Lounges, that will increase the pressure on UA to up its game.
I also think it will be a combination of (a) vaccination rates / countries that allow vaccinations for entry, (b) consistent paid business class demand [ignoring PP since they don't contribute to revenue in the same way that a revenue J ticket does], and (c) countries stop yo-yoing borders.

I don't think UA is going to be in a rush to open Polaris Lounges until all of those have basically stabilized and based on historical travel trends I would not expect it to be before the fall (then again with the massive increases in leisure travel maybe that will flip that model on its head if enough leisure travelers are willing to pay for J)
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Old Apr 28, 21, 10:48 am
  #1376  
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Originally Posted by lincolnjkc View Post
I don't think UA is going to be in a rush to open Polaris Lounges until all of those have basically stabilized and based on historical travel trends I would not expect it to be before the fall (then again with the massive increases in leisure travel maybe that will flip that model on its head if enough leisure travelers are willing to pay for J)
I'll be shocked (pleasantly) if they open Polaris lounges as early as this fall.
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Old Apr 28, 21, 10:54 am
  #1377  
 
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Might be time to update the thread title from "most-ucs-temporarily-suspend-ops-due-reduced-demand"

to

"most-ucs-temporarily-suspend-ops-due-cheapness-apathy"?
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Old Apr 28, 21, 11:03 am
  #1378  
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Originally Posted by goodeats21 View Post
Might be time to update the thread title from "most-ucs-temporarily-suspend-ops-due-reduced-demand"

to

"most-ucs-temporarily-suspend-ops-due-cheapness-apathy"?
For Polaris I would say July 1 is the time to start saying that

For domestic hub UCs you can say that today
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Old Apr 28, 21, 12:53 pm
  #1379  
 
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Originally Posted by uastarflyer View Post
For Polaris I would say July 1 is the time to start saying that

For domestic hub UCs you can say that today

Yes, talking about UCs only at this point.
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Old Apr 28, 21, 10:26 pm
  #1380  
 
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No issues getting a few minis of Moet at the EWR UC this week while flying Polaris. BP was punched on arrival to the UC allowing open bar. The Moet was not on display behind the bar (like the other premium wines on offer), but readily provided when asked. Sure it's not the Polaris Lounge, but at least it's something (unlike AA which is not offering complimentary premium drinks in the ACs when flying longhaul J/F).

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