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COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.

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Old Mar 18, 2020, 10:15 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
To check status of a particular UC or PL
https://www.united.com/en/us/fly/tra...locations.html

--- 13 July 2022 update 40 UC locations (31 airports) are now open
These United Club locations are currently open:
  • Atlanta (North Terminal, Concourse T, between Gates 11 and 12)
  • Austin (near Gate 22)
  • Boston (near Gate B24)
  • Chicago O’Hare (near Gate B6, near Gate B18, near Gate C16 and across from Gate F9)
  • Cleveland (between Gates C14 and C16)
  • Dallas/Fort Worth (between Gates E6 and E7)
  • Denver (near Gate B32 and Popup near B59)
  • Fort Lauderdale (near Gate C1)
  • Honolulu (above Gates G2 and G3)
  • Houston Intercontinental (near Gate E11, Gate C1, Gate C33 and Terminal B, South Mezzanine)
  • Las Vegas (between Gates D33 and D35)
  • London Heathrow (Terminal T2b, up one level across from Gate B46)
  • Los Angeles (near Gate 71A)
  • Mexico City (Airside, Mezzanine Level, Terminal 1 near Gate H)
  • Minneapolis (Concourse E, between Gates E6 and E8)
  • New Orleans (neat Gate 7)
  • New York/LaGuardia (near entrance of Gates 40-59)
  • New York/Newark (near Gate C74, near Gate C93 (PopUp), and Term A2)
  • Orange County, CA (near Gate 9)
  • Orlando (near Gate B43)
  • Philadelphia (between Concourses C and D)
  • PDX (Concourse E, Gate E1) website not yet undated
  • Raleigh/Durham (across from Gates D1 and D3)
  • San Antonio (between Gates B3 and B5)
  • San Diego (between Gates 47 and 48)
  • San Francisco (near Gate E4, and near Gate F11, and between Gates G6 and G9)
  • Seattle (across from Gate A10)
  • Washington Dulles (near Gate C7, near Gate D8 and near Gate 17)
  • Washington Reagan (near Gate 11 in Terminal B)
International UCs
  • LHR is open
  • MEX is open
  • NRT, HKG, GUM are closed
Polaris Lounges
  • IAD -- opened 21 Oct 2021
  • EWR - opened 15 Nov 2021
  • IAH -- opened 30 Nov 2021
  • ORD - opened 7 Dec 2021
  • SFO - opened 4 Jan 2022
  • LAX - opened 2 March 2022
and
Other UCs
DEN East (B44) closed (Sept 2021) for renovations -- up to a year, maybe will have a mini-Polaris section; Popup now open near B59.
No updates on reopening of the SFO Mezziane UC (no longer listed at all), IAD Midfield, near C4, or IAH Terminal A-A9

And some dated info for other clubs / lounges - unclear if still on this schedule with the delay in return of international business travel
Re-openned International UCs ( LHR, NRT, MEX, & GUM) HKG has not re-openned
And under construction
The new EWR UC is under active construction (?May 2022) Openning May 2022
The PHX UC, in the new terminal, summer 2022?
================================================== ====================
Older information (potentially out of date)


List of UCs, PLs and (any) ALs - as of 2020-03-29:

Code:
ID Airport Type Open? Location
-- ------- ---- ----- --------
1 ATL United Club Open Terminal T, Gates 11/12
2 AUS United Club Open West Concourse, Gate 22
3 BOS United Club Open Terminal B, Gate 24
4 ORD Polaris Lounge Closed Terminal 1, C Concourse, Gate C18
5 ORD United Club Closed Terminal 1, B Concourse, Gate B18
6 ORD United Club Open Terminal 1, B Concourse, Gate B6
7 ORD United Club Open Terminal 1, C Concourse, Gate C16
8 ORD United Club Closed Terminal 2, F Concourse, Gate F8
9 CLE United Club Open Gates C14/C16
10 DFW United Club Open Terminal E, Gates E6/E7
11 DEN United Club Closed Concourse B, Gate B32
12 DEN United Club Open Concourse B, Gate B44
13 FLL United Club Open Terminal 1, Gate C1
14 GUM United Club Closed Gates 10/11
15 HKG United Club Closed West Concourse, Room 7W504
16 HNL United Club Open Diamond Head Concourse, Gates G2/G3
17 IAH United Club Open Terminal E, Gates E11/E12
18 IAH United Club Closed Terminal C, Gate C33
19 IAH United Club Closed Terminal B, UX Ticket Counter
20 IAH United Club Closed Terminal A, Gate A9
21 IAH United Club Open Terminal C, Gate C1
22 IAH Polaris Lounge Closed Terminal E, Gate E12
23 LAS United Club Open Concourse D, Gates 33/35
24 LHR United Club Open Terminal 2, Gate B46
25 LAX United Club Open Terminal 7, Gate 71A
26 LAX Polaris Lounge Closed Terminal 7, Gates 73/75A
27 MEX United Club Closed Terminal 1, Gate H
28 MSP United Club Open Concourse E, Gates E6/E8
MSY United Club Closed Concourse C, Gate C7
29 LGA United Club Open Terminal B, Gates 40-59 Entrance
30 EWR United Club Open Terminal C, Gate C74
31 EWR United Club Closed Terminal A, Concourse A2
32 EWR United Club Closed Terminal C, Gate C93
33 EWR United Club Gone Terminal C, Gate C124
34 EWR Polaris Lounge Open Terminal C, Gates C102/C120
35 SNA United Club Open Gate 9
36 MCO United Club Open Concourse B, Gate 43
37 PHL United Club Closed Level 2, Concourses C/D
38 PHX United Club Closed (was Terminal 2, Gate 7, to be Terminal 3)
39 PDX United Club Open Concourse E, Gate E1
RDU United Club Closed Terminal 2, Gates D1/D3
40 SAT United Club Open Terminal B, Gates B3/B5
41 SAN United Club Open Terminal 2, Mezzanine Level, Gates 47/48
42 SFO United Club Open International Terminal, Boarding Area G, G6/G9
43 SFO United Club Open Terminal 3, Boarding Area F, Rotunda, Gate F11
44 SFO United Club Closed Terminal 3, Boarding Area E, Gate E4
45 SFO United Club Closed Terminal 3, Mezzanine Level, Gate E2
46 SFO Polaris Lounge Closed International Terminal, Security Checkpoint
47 SFO Arrivals Lounge Gone Terminal 3, Baggage Level
48 SEA United Club Open Concourse A, Mezzanine Level, Gate A10
49 NRT United Club Closed Satellite 3, Airside
50 DCA United Club Open Terminal B, Gate 11
51 IAD United Club Closed Concourse C, Gate C4
52 IAD United Club Closed Concourse C, Gate C7
53 IAD United Club Open Concourse D, Gate D8
54 IAD United Club Open Concourse C, Gate C17

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COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.

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Old Mar 18, 2021, 9:30 am
  #1201  
 
Join Date: Apr 2019
Location: DEN
Programs: DL DM
Posts: 583
Originally Posted by LIH
Headed to ATL this week we for the first time in this and I'm sure my options with the lounge closed will be equally as sporadic.
There are plenty of restaurants open at ATL. You should not have a problem finding somewhere to eat/sit.
eneq is offline  
Old Mar 18, 2021, 10:51 am
  #1202  
LIH
 
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.6MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hyatt Globalist | Hertz PC
Posts: 1,053
Originally Posted by eneq
There are plenty of restaurants open at ATL. You should not have a problem finding somewhere to eat/sit.
You were correct, though several places didn't open until Noon? Much less mask compliance in the concourse at ATL for sure. Still used the UC wifi given that my gate was under the club!
LIH is offline  
Old Mar 19, 2021, 1:12 am
  #1203  
 
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,655
It was kind of UA to extend my membership. But I paid for access at all the listed clubs, not the hubs plus HNL

Assuming this continues, something has to happen.
COSPILOT is offline  
Old Mar 19, 2021, 5:42 am
  #1204  
LIH
 
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.6MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hyatt Globalist | Hertz PC
Posts: 1,053
They were turning people away from the B6 lounge at ORD yesterday 3/18 around 1PM. Guy at the door turned the family in front of me away, saw my GS boarding pass and basically said "sorry it's a madhouse up there but you're welcome to go in if you want to". Spring break travel was very busy with lots of families. My flight on Wednesday was actually oversold by 3! They absolutely need to open another club at ORD. At this point they're just being cheap.
LIH is offline  
Old Mar 19, 2021, 6:00 am
  #1205  
FlyerTalk Evangelist
 
Join Date: Aug 2015
Posts: 11,460
Originally Posted by LIH
They were turning people away from the B6 lounge at ORD yesterday 3/18 around 1PM. Guy at the door turned the family in front of me away, saw my GS boarding pass and basically said "sorry it's a madhouse up there but you're welcome to go in if you want to". Spring break travel was very busy with lots of families. My flight on Wednesday was actually oversold by 3! They absolutely need to open another club at ORD. At this point they're just being cheap.
At least they've left the wifi on at the C club. If C16 is not serving a flight you can get a portion of the ideal club experience: decent internet and a quiet space.

(Although now that I write this, I fear someone may go in and shut it off. )
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fumje is offline  
Old Mar 19, 2021, 8:02 am
  #1206  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,452
Originally Posted by LIH
At this point they're just being cheap.
From the start, actually.

The airlines are all still losing lots of money. UA's making a business choice to spend less on its clubs than its competitors are. That's fine, I choose not to fly UA when I have another option.
cheltzel and Dyce like this.
Kacee is offline  
Old Mar 19, 2021, 8:26 am
  #1207  
 
Join Date: Jan 2010
Posts: 211
Originally Posted by goodeats21
The Polaris pax get an upgraded salami and cheese....but only one !
2.76 oz of sophisticated nibble.

They have those 2.76 oz jobbies in the vending machine at work. A tasty snack.
SPN Lifer and kirkwoodj like this.
SAPriorityTag is offline  
Old Mar 21, 2021, 1:57 am
  #1208  
 
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,271
I was in EWR yesterday afternoon.

No burritos. Actually less selection.

The last time I was there, in late Jan, they had:
Ramen
Sour Cream Lays
Rice Krispy Treats
Pretzels
Carrots
Salami/Cheese
Ritz bits
Yogurt pretzels
Oreos
Dole Fruit Cup
Sabra Hummus

This time, they had:
Ramen
Doritos
Sour Cream Lays
Pretzels
Rice Krispy Treats
Salsa

They basically cut the selection in half.
I noticed a sign saying that the selection was adjusted due to COVID health/safety reviewed with Cleveland Clinic. It's a bit insulting that they are still trying to say these cuts are based health/safety and not money. I'd also like to know what doctor signed off on that selection of food. Other than the carrots, I don't see how any doctor would ever recommend anyone eat any of the options for health/safety.

This time, when I checked in, they gave me a Premium Plus Amenity kit. Last time, I didn't get one. Same premium drink option.
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eng3 is offline  
Old Mar 21, 2021, 11:04 am
  #1209  
FlyerTalk Evangelist
 
Join Date: Aug 2015
Posts: 11,460
Originally Posted by eng3
I was in EWR yesterday afternoon.

No burritos. Actually less selection.

The last time I was there, in late Jan, they had:
Ramen
Sour Cream Lays
Rice Krispy Treats
Pretzels
Carrots
Salami/Cheese
Ritz bits
Yogurt pretzels
Oreos
Dole Fruit Cup
Sabra Hummus

This time, they had:
Ramen
Doritos
Sour Cream Lays
Pretzels
Rice Krispy Treats
Salsa

They basically cut the selection in half.
I noticed a sign saying that the selection was adjusted due to COVID health/safety reviewed with Cleveland Clinic. It's a bit insulting that they are still trying to say these cuts are based health/safety and not money. I'd also like to know what doctor signed off on that selection of food. Other than the carrots, I don't see how any doctor would ever recommend anyone eat any of the options for health/safety.

This time, when I checked in, they gave me a Premium Plus Amenity kit. Last time, I didn't get one. Same premium drink option.
Sounds like you're on a Polaris ticket?

Last time I was there I thought they couldn't possibly cut any more — they had reduced to that list plus carrots and hummus cups — but it turns out they always find a way.
fumje is offline  
Old Mar 21, 2021, 11:15 am
  #1210  
FlyerTalk Evangelist
 
Join Date: Oct 1999
Posts: 11,468
Any recent visitors to LAX; has the the service concept been updated along reopenings in SoCal?
cesco.g is offline  
Old Mar 21, 2021, 1:11 pm
  #1211  
 
Join Date: Aug 2019
Posts: 98
Originally Posted by cesco.g
Any recent visitors to LAX; has the the service concept been updated along reopenings in SoCal?
I was there Thursday (3 days ago). Snacks and drinks still available behind the bar. There were chips, salsa, cranberry/prosciutto/cheese, hard boiled eggs and a few other things. Coffee and sodas are poured for you across from the bar...the coffee/soda area is roped off and you have to ask for someone to serve you a beverage. It is the coffee/cappuccino machine the other clubs have; I don't remember LAX having that machine before. I seem to remember them having pots of coffee (although last time I tried to get coffee there, they didn't have any so it's been a while), but I definitely could be wrong about that.

You can eat/drink inside the club or on the patio.
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Whyme is offline  
Old Mar 21, 2021, 7:50 pm
  #1212  
FlyerTalk Evangelist
 
Join Date: Oct 1999
Posts: 11,468
Thanks for your update, Whyme! So it looks like no change sofar.
cesco.g is offline  
Old Mar 22, 2021, 2:56 am
  #1213  
 
Join Date: Sep 2016
Location: SNA (home), LAX, BOM/PNQ, LHR
Programs: UA 1K/*G, Marriott Gold Elite, IHG Platinum, HHonors Silver
Posts: 965
Originally Posted by cesco.g
Any recent visitors to LAX; has the the service concept been updated along reopenings in SoCal?
My pictures from Wednesday a few replies above still stand as to LAX's current club service. I was also in there today for a quick few min to grab some water bottles before heading home and nothing has changed. Although they did have this nice ciabatta bread chicken sandwich on display today but I didn't try it.
cesco.g likes this.
flyingrohit is offline  
Old Mar 22, 2021, 9:27 am
  #1214  
FlyerTalk Evangelist
 
Join Date: Aug 2015
Posts: 11,460
Originally Posted by Whyme
I was there Thursday (3 days ago). Snacks and drinks still available behind the bar. There were chips, salsa, cranberry/prosciutto/cheese, hard boiled eggs and a few other things. Coffee and sodas are poured for you across from the bar...the coffee/soda area is roped off and you have to ask for someone to serve you a beverage. It is the coffee/cappuccino machine the other clubs have; I don't remember LAX having that machine before. I seem to remember them having pots of coffee (although last time I tried to get coffee there, they didn't have any so it's been a while), but I definitely could be wrong about that.

You can eat/drink inside the club or on the patio.
If I follow your description, those are the same espresso machines they've had at LAX for some years now, the only difference being that an attendant has to operate it for you.

edit: the ones in the background of flyingrohit's post 1227 above
(the foreground is just a vessel of beans used decoratively, if that wasn't obvious!)
fumje is offline  
Old Mar 22, 2021, 11:04 am
  #1215  
 
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Completely packed SFO club this morning. For those wanting food you’d be pleased to see plenty of Sausage Egg and Cheese biscuits from Block & Barrel
HNLbasedFlyer is offline  



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