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COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.

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Old Mar 18, 2020, 10:15 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
To check status of a particular UC or PL
https://www.united.com/en/us/fly/tra...locations.html

--- 13 July 2022 update 40 UC locations (31 airports) are now open
These United Club locations are currently open:
  • Atlanta (North Terminal, Concourse T, between Gates 11 and 12)
  • Austin (near Gate 22)
  • Boston (near Gate B24)
  • Chicago O’Hare (near Gate B6, near Gate B18, near Gate C16 and across from Gate F9)
  • Cleveland (between Gates C14 and C16)
  • Dallas/Fort Worth (between Gates E6 and E7)
  • Denver (near Gate B32 and Popup near B59)
  • Fort Lauderdale (near Gate C1)
  • Honolulu (above Gates G2 and G3)
  • Houston Intercontinental (near Gate E11, Gate C1, Gate C33 and Terminal B, South Mezzanine)
  • Las Vegas (between Gates D33 and D35)
  • London Heathrow (Terminal T2b, up one level across from Gate B46)
  • Los Angeles (near Gate 71A)
  • Mexico City (Airside, Mezzanine Level, Terminal 1 near Gate H)
  • Minneapolis (Concourse E, between Gates E6 and E8)
  • New Orleans (neat Gate 7)
  • New York/LaGuardia (near entrance of Gates 40-59)
  • New York/Newark (near Gate C74, near Gate C93 (PopUp), and Term A2)
  • Orange County, CA (near Gate 9)
  • Orlando (near Gate B43)
  • Philadelphia (between Concourses C and D)
  • PDX (Concourse E, Gate E1) website not yet undated
  • Raleigh/Durham (across from Gates D1 and D3)
  • San Antonio (between Gates B3 and B5)
  • San Diego (between Gates 47 and 48)
  • San Francisco (near Gate E4, and near Gate F11, and between Gates G6 and G9)
  • Seattle (across from Gate A10)
  • Washington Dulles (near Gate C7, near Gate D8 and near Gate 17)
  • Washington Reagan (near Gate 11 in Terminal B)
International UCs
  • LHR is open
  • MEX is open
  • NRT, HKG, GUM are closed
Polaris Lounges
  • IAD -- opened 21 Oct 2021
  • EWR - opened 15 Nov 2021
  • IAH -- opened 30 Nov 2021
  • ORD - opened 7 Dec 2021
  • SFO - opened 4 Jan 2022
  • LAX - opened 2 March 2022
and
Other UCs
DEN East (B44) closed (Sept 2021) for renovations -- up to a year, maybe will have a mini-Polaris section; Popup now open near B59.
No updates on reopening of the SFO Mezziane UC (no longer listed at all), IAD Midfield, near C4, or IAH Terminal A-A9

And some dated info for other clubs / lounges - unclear if still on this schedule with the delay in return of international business travel
Re-openned International UCs ( LHR, NRT, MEX, & GUM) HKG has not re-openned
And under construction
The new EWR UC is under active construction (?May 2022) Openning May 2022
The PHX UC, in the new terminal, summer 2022?
================================================== ====================
Older information (potentially out of date)


List of UCs, PLs and (any) ALs - as of 2020-03-29:

Code:
ID Airport Type Open? Location
-- ------- ---- ----- --------
1 ATL United Club Open Terminal T, Gates 11/12
2 AUS United Club Open West Concourse, Gate 22
3 BOS United Club Open Terminal B, Gate 24
4 ORD Polaris Lounge Closed Terminal 1, C Concourse, Gate C18
5 ORD United Club Closed Terminal 1, B Concourse, Gate B18
6 ORD United Club Open Terminal 1, B Concourse, Gate B6
7 ORD United Club Open Terminal 1, C Concourse, Gate C16
8 ORD United Club Closed Terminal 2, F Concourse, Gate F8
9 CLE United Club Open Gates C14/C16
10 DFW United Club Open Terminal E, Gates E6/E7
11 DEN United Club Closed Concourse B, Gate B32
12 DEN United Club Open Concourse B, Gate B44
13 FLL United Club Open Terminal 1, Gate C1
14 GUM United Club Closed Gates 10/11
15 HKG United Club Closed West Concourse, Room 7W504
16 HNL United Club Open Diamond Head Concourse, Gates G2/G3
17 IAH United Club Open Terminal E, Gates E11/E12
18 IAH United Club Closed Terminal C, Gate C33
19 IAH United Club Closed Terminal B, UX Ticket Counter
20 IAH United Club Closed Terminal A, Gate A9
21 IAH United Club Open Terminal C, Gate C1
22 IAH Polaris Lounge Closed Terminal E, Gate E12
23 LAS United Club Open Concourse D, Gates 33/35
24 LHR United Club Open Terminal 2, Gate B46
25 LAX United Club Open Terminal 7, Gate 71A
26 LAX Polaris Lounge Closed Terminal 7, Gates 73/75A
27 MEX United Club Closed Terminal 1, Gate H
28 MSP United Club Open Concourse E, Gates E6/E8
MSY United Club Closed Concourse C, Gate C7
29 LGA United Club Open Terminal B, Gates 40-59 Entrance
30 EWR United Club Open Terminal C, Gate C74
31 EWR United Club Closed Terminal A, Concourse A2
32 EWR United Club Closed Terminal C, Gate C93
33 EWR United Club Gone Terminal C, Gate C124
34 EWR Polaris Lounge Open Terminal C, Gates C102/C120
35 SNA United Club Open Gate 9
36 MCO United Club Open Concourse B, Gate 43
37 PHL United Club Closed Level 2, Concourses C/D
38 PHX United Club Closed (was Terminal 2, Gate 7, to be Terminal 3)
39 PDX United Club Open Concourse E, Gate E1
RDU United Club Closed Terminal 2, Gates D1/D3
40 SAT United Club Open Terminal B, Gates B3/B5
41 SAN United Club Open Terminal 2, Mezzanine Level, Gates 47/48
42 SFO United Club Open International Terminal, Boarding Area G, G6/G9
43 SFO United Club Open Terminal 3, Boarding Area F, Rotunda, Gate F11
44 SFO United Club Closed Terminal 3, Boarding Area E, Gate E4
45 SFO United Club Closed Terminal 3, Mezzanine Level, Gate E2
46 SFO Polaris Lounge Closed International Terminal, Security Checkpoint
47 SFO Arrivals Lounge Gone Terminal 3, Baggage Level
48 SEA United Club Open Concourse A, Mezzanine Level, Gate A10
49 NRT United Club Closed Satellite 3, Airside
50 DCA United Club Open Terminal B, Gate 11
51 IAD United Club Closed Concourse C, Gate C4
52 IAD United Club Closed Concourse C, Gate C7
53 IAD United Club Open Concourse D, Gate D8
54 IAD United Club Open Concourse C, Gate C17

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COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.

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Old Nov 24, 2020, 12:40 pm
  #616  
 
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Originally Posted by bocastephen
a company more focused on effective customer attraction and retention would probably provide each Polaris customer with a full meal prepared by one of the restaurants in the terminal, to be delivered to, and eaten in the lounge
Absolutely not and no thank you. I don't need my lounge experience ruined by a bunch of smelly food delivered to UC's. That sounds awful
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Old Nov 24, 2020, 12:49 pm
  #617  
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Originally Posted by HNLbasedFlyer
Absolutely not and no thank you. I don't need my lounge experience ruined by a bunch of smelly food delivered to UC's. That sounds awful
So it's not ruined by the presence of "smelly" food prepared in the Polaris restaurant or present at the buffet?
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Old Nov 24, 2020, 12:52 pm
  #618  
 
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Originally Posted by bocastephen
So it's not ruined by the presence of "smelly" food prepared in the Polaris restaurant or present at the buffet?
No - because that is contained in specific areas. Polaris customers already get unlimited premium drinks and in my opinion more than enough. I have no desire to sit in a United Club while the person next to me chows down on a burrito that United bought them
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Old Nov 24, 2020, 1:02 pm
  #619  
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Originally Posted by HNLbasedFlyer
No - because that is contained in specific areas. Polaris customers already get unlimited premium drinks and in my opinion more than enough. I have no desire to sit in a United Club while the person next to me chows down on a burrito that United bought them
Well, I disagree with your opinion. In lieu of the Polaris Lounge being closed, offering a chit for ONE drink and ONE little pack of salami for a ticket costing thousands of dollars is grossly insufficient, and "chowing down on a burrito" next to you is really jumping the shark, you've already planned their menu? In fact, a section of the United Club should be set aside for Polaris members with priority, and they should be offered a menu of reasonable choices which can be delivered to them at their table in the lounge, or worst case, a voucher can be issued for the Polaris guest to use at the restaurant of their choice in the terminal. The point is, the current offering is grossly insufficient and insulting.
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Old Nov 24, 2020, 1:07 pm
  #620  
 
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,851
Originally Posted by bocastephen
Well, I disagree with your opinion. In lieu of the Polaris Lounge being closed, offering a chit for ONE drink and ONE little pack of salami for a ticket costing thousands of dollars is grossly insufficient, and "chowing down on a burrito" next to you is really jumping the shark, you've already planned their menu? In fact, a section of the United Club should be set aside for Polaris members with priority, and they should be offered a menu of reasonable choices which can be delivered to them at their table in the lounge, or worst case, a voucher can be issued for the Polaris guest to use at the restaurant of their choice in the terminal. The point is, the current offering is grossly insufficient and insulting.
Re-read the up thread comments that the Polaris coupon does not limit you just to one drink it includes refills.
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Old Nov 24, 2020, 1:31 pm
  #621  
 
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Originally Posted by bocastephen
In fact, a section of the United Club should be set aside for Polaris members with priority, and they should be offered a menu of reasonable choices which can be delivered to them at their table in the lounge, or worst case, a voucher can be issued for the Polaris guest to use at the restaurant of their choice in the terminal.
No, no, and no. Set aside part of a club for a very limited number of flights and people causing inconvenience for everyone else? Just because a person has a Polaris ticket should not mean they get to inconvenience the rest of the club members - which UA knows the club members make up the majority of the people actually in the club with only a small subset being Polaris. I see no reason to go above and beyond the unlimited premium drinks (which, especially some of the wine) don't come cheaply nor are available on board even prior to Covid. Downing a few glasses of Stag Leap more than makes up for the lack of a Polaris lounge.
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Old Nov 24, 2020, 1:38 pm
  #622  
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Premium drinks in UC plus voucher for concourse restaurants is the way to go.
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Old Nov 24, 2020, 2:35 pm
  #623  
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Originally Posted by Flying Machine
Re-read the up thread comments that the Polaris coupon does not limit you just to one drink it includes refills.
Refills of drinks and salami, or just drinks? The way I read the coupon, it appeared to be one of each.
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Old Nov 24, 2020, 2:42 pm
  #624  
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Remember when there was no Polaris Lounge?
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Old Nov 24, 2020, 3:38 pm
  #625  
st3
 
Join Date: Nov 2007
Location: TPA
Programs: United MP
Posts: 463
Originally Posted by bocastephen
This is pitiful on a grand scale. Not only is United not being consistent in even handing out one cheapskate packet of salami and one "premium" drink to people paying thousands of dollars for their ticket, but given the international J loads, a company more focused on effective customer attraction and retention would probably provide each Polaris customer with a full meal prepared by one of the restaurants in the terminal, to be delivered to, and eaten in the lounge, most certainly for any flights departing in the evening when people might prefer to sleep vs eat dinner after departure. Maybe a month of Kirby's bonus might cover the cost if it's a big stretch for the company.
Airlines aren't competing based on international long-haul service right now. They are trying to stay solvent.
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Old Nov 24, 2020, 3:43 pm
  #626  
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Originally Posted by fumje
Remember when there was no Polaris Lounge?
Remember when there were?
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Old Nov 24, 2020, 4:25 pm
  #627  
 
Join Date: Mar 2018
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Originally Posted by st3
Airlines aren't competing based on international long-haul service right now. They are trying to stay solvent.
Has nothing to do with competing for international traffic, has everything to do with debasing your premium product to a point there is minimal difference between it and Y class service. Lets be real here, in any universe -covid or not- a premium product deserves more than a package of salami and crackers.. If there wasn't a pandemic and we all weren't so numb to the madness of 2020 we'd be laughing our collective ****** off at UA. Its become a joke, and consumers should demand more. Even a voucher for hot food at whatever restaurant is open at the airport would be more acceptable and certainly not break UA.

Originally Posted by bocastephen
Refills of drinks and salami, or just drinks? The way I read the coupon, it appeared to be one of each.
This is consistent with what a co-worker experienced last week as well as my previous trip thru EWR. I can't speak for the other hubs.
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Old Nov 24, 2020, 7:29 pm
  #628  
 
Join Date: May 2001
Location: RNO, NV, USA.
Programs: UA 2MM
Posts: 5,063
Originally Posted by HNLbasedFlyer
... I see no reason to go above and beyond the unlimited premium drinks (which, especially some of the wine) don't come cheaply nor are available on board even prior to Covid. Downing a few glasses of Stag Leap more than makes up for the lack of a Polaris lounge.
For me, Polaris Lounges offered far more than just a selection of quality wines. United Clubs do not have showers and are often crowded. The SFO PL was spacious and had quiet areas for working. It is missed.
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Old Nov 24, 2020, 7:37 pm
  #629  
 
Join Date: Sep 2006
Location: HNL
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Posts: 6,447
Originally Posted by gmt4
Has nothing to do with competing for international traffic, has everything to do with debasing your premium product to a point there is minimal difference between it and Y class service.
In my opinion, comparing a Polaris lie-flat seat to any Y seat is a non-starter. Could care less about the service as long as they refill drinks. I pass on the sodium laden food offerings even pre-Covid the majority of the time since the reductions started in the 9/11 timeframe.
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Old Nov 24, 2020, 10:18 pm
  #630  
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Originally Posted by HNLbasedFlyer
Absolutely not and no thank you. I don't need my lounge experience ruined by a bunch of smelly food delivered to UC's. That sounds awful
I’d much prefer my own choice from the pre-COVId dining options than the usual slop one find in UC fka RCC Or even Polaris. I doubt you will see people bringing McDs and ChickFilA into the lounge. That’s a different crowd.
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