Mar 18, 2020, 10:15 am
Last edit by: WineCountryUA
To check status of a particular UC or PL
https://www.united.com/en/us/fly/tra...locations.html
--- 13 July 2022 update 40 UC locations (31 airports) are now open
International UCs
Other UCs
DEN East (B44) closed (Sept 2021) for renovations -- up to a year, maybe will have a mini-Polaris section; Popup now open near B59.
No updates on reopening of the SFO Mezziane UC (no longer listed at all), IAD Midfield, near C4, or IAH Terminal A-A9
And some dated info for other clubs / lounges - unclear if still on this schedule with the delay in return of international business travel
Re-openned International UCs ( LHR, NRT, MEX, & GUM) HKG has not re-openned
And under constructionThe new EWR UC is under active construction (?May 2022) Openning May 2022
The PHX UC, in the new terminal, summer 2022?================================================== ====================
Older information (potentially out of date)
List of UCs, PLs and (any) ALs - as of 2020-03-29:
https://www.united.com/en/us/fly/tra...locations.html
--- 13 July 2022 update 40 UC locations (31 airports) are now open
These United Club locations are currently open:
- Atlanta (North Terminal, Concourse T, between Gates 11 and 12)
- Austin (near Gate 22)
- Boston (near Gate B24)
- Chicago O’Hare (near Gate B6, near Gate B18, near Gate C16 and across from Gate F9)
- Cleveland (between Gates C14 and C16)
- Dallas/Fort Worth (between Gates E6 and E7)
- Denver (near Gate B32 and Popup near B59)
- Fort Lauderdale (near Gate C1)
- Honolulu (above Gates G2 and G3)
- Houston Intercontinental (near Gate E11, Gate C1, Gate C33 and Terminal B, South Mezzanine)
- Las Vegas (between Gates D33 and D35)
- London Heathrow (Terminal T2b, up one level across from Gate B46)
- Los Angeles (near Gate 71A)
- Mexico City (Airside, Mezzanine Level, Terminal 1 near Gate H)
- Minneapolis (Concourse E, between Gates E6 and E8)
- New Orleans (neat Gate 7)
- New York/LaGuardia (near entrance of Gates 40-59)
- New York/Newark (near Gate C74, near Gate C93 (PopUp), and Term A2)
- Orange County, CA (near Gate 9)
- Orlando (near Gate B43)
- Philadelphia (between Concourses C and D)
- PDX (Concourse E, Gate E1) website not yet undated
- Raleigh/Durham (across from Gates D1 and D3)
- San Antonio (between Gates B3 and B5)
- San Diego (between Gates 47 and 48)
- San Francisco (near Gate E4, and near Gate F11, and between Gates G6 and G9)
- Seattle (across from Gate A10)
- Washington Dulles (near Gate C7, near Gate D8 and near Gate 17)
- Washington Reagan (near Gate 11 in Terminal B)
- LHR is open
- MEX is open
- NRT, HKG, GUM are closed
- IAD -- opened 21 Oct 2021
- EWR - opened 15 Nov 2021
- IAH -- opened 30 Nov 2021
- ORD - opened 7 Dec 2021
- SFO - opened 4 Jan 2022
- LAX - opened 2 March 2022
Other UCs
DEN East (B44) closed (Sept 2021) for renovations -- up to a year, maybe will have a mini-Polaris section; Popup now open near B59.
No updates on reopening of the SFO Mezziane UC (no longer listed at all), IAD Midfield, near C4, or IAH Terminal A-A9
And some dated info for other clubs / lounges - unclear if still on this schedule with the delay in return of international business travel
Re-openned International UCs ( LHR, NRT, MEX, & GUM) HKG has not re-openned
And under construction
The PHX UC, in the new terminal, summer 2022?
Older information (potentially out of date)
List of UCs, PLs and (any) ALs - as of 2020-03-29:
Code:
ID Airport Type Open? Location -- ------- ---- ----- -------- 1 ATL United Club Open Terminal T, Gates 11/12 2 AUS United Club Open West Concourse, Gate 22 3 BOS United Club Open Terminal B, Gate 24 4 ORD Polaris Lounge Closed Terminal 1, C Concourse, Gate C18 5 ORD United Club Closed Terminal 1, B Concourse, Gate B18 6 ORD United Club Open Terminal 1, B Concourse, Gate B6 7 ORD United Club Open Terminal 1, C Concourse, Gate C16 8 ORD United Club Closed Terminal 2, F Concourse, Gate F8 9 CLE United Club Open Gates C14/C16 10 DFW United Club Open Terminal E, Gates E6/E7 11 DEN United Club Closed Concourse B, Gate B32 12 DEN United Club Open Concourse B, Gate B44 13 FLL United Club Open Terminal 1, Gate C1 14 GUM United Club Closed Gates 10/11 15 HKG United Club Closed West Concourse, Room 7W504 16 HNL United Club Open Diamond Head Concourse, Gates G2/G3 17 IAH United Club Open Terminal E, Gates E11/E12 18 IAH United Club Closed Terminal C, Gate C33 19 IAH United Club Closed Terminal B, UX Ticket Counter 20 IAH United Club Closed Terminal A, Gate A9 21 IAH United Club Open Terminal C, Gate C1 22 IAH Polaris Lounge Closed Terminal E, Gate E12 23 LAS United Club Open Concourse D, Gates 33/35 24 LHR United Club Open Terminal 2, Gate B46 25 LAX United Club Open Terminal 7, Gate 71A 26 LAX Polaris Lounge Closed Terminal 7, Gates 73/75A 27 MEX United Club Closed Terminal 1, Gate H 28 MSP United Club Open Concourse E, Gates E6/E8 MSY United Club Closed Concourse C, Gate C7 29 LGA United Club Open Terminal B, Gates 40-59 Entrance 30 EWR United Club Open Terminal C, Gate C74 31 EWR United Club Closed Terminal A, Concourse A2 32 EWR United Club Closed Terminal C, Gate C93 33 EWR United Club Gone Terminal C, Gate C124 34 EWR Polaris Lounge Open Terminal C, Gates C102/C120 35 SNA United Club Open Gate 9 36 MCO United Club Open Concourse B, Gate 43 37 PHL United Club Closed Level 2, Concourses C/D 38 PHX United Club Closed (was Terminal 2, Gate 7, to be Terminal 3) 39 PDX United Club Open Concourse E, Gate E1 RDU United Club Closed Terminal 2, Gates D1/D3 40 SAT United Club Open Terminal B, Gates B3/B5 41 SAN United Club Open Terminal 2, Mezzanine Level, Gates 47/48 42 SFO United Club Open International Terminal, Boarding Area G, G6/G9 43 SFO United Club Open Terminal 3, Boarding Area F, Rotunda, Gate F11 44 SFO United Club Closed Terminal 3, Boarding Area E, Gate E4 45 SFO United Club Closed Terminal 3, Mezzanine Level, Gate E2 46 SFO Polaris Lounge Closed International Terminal, Security Checkpoint 47 SFO Arrivals Lounge Gone Terminal 3, Baggage Level 48 SEA United Club Open Concourse A, Mezzanine Level, Gate A10 49 NRT United Club Closed Satellite 3, Airside 50 DCA United Club Open Terminal B, Gate 11 51 IAD United Club Closed Concourse C, Gate C4 52 IAD United Club Closed Concourse C, Gate C7 53 IAD United Club Open Concourse D, Gate D8 54 IAD United Club Open Concourse C, Gate C17
COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.
Sep 21, 2020, 7:26 am
#346
Suspended
Join Date: May 2019
Location: Chicago
Programs: ,united 1k, AA EXP, HH Diamond,BA gold, Hyatt globalist
Posts: 974
Do we think at least one Pl will be open by Christmas travel.
Sep 21, 2020, 12:54 pm
#349
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,614
Sep 21, 2020, 4:08 pm
#350
Join Date: Jan 2009
Location: IAH/EWR-LGA/MIA
Programs: UA Global Services 3.2 MM, Marriott Bonvoy Lifetime Titanium Elite, AA Exec Plat
Posts: 2,498
Does anyone think the VIP (former Global First) lounges in NRT, LHR and HKG will ever re-open even post-Covid? I don't. And I'll miss them a lot!
Sep 21, 2020, 4:21 pm
#351
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,003
Economically, that could be a sound rationale for reopening select United Clubs during this holiday travel season.
Sep 22, 2020, 9:31 am
#352
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,154
I've had a couple enlightening, if depressing conversations with people I trust at different airports in the past week or so re: outstation Club reopenings.
The message is consistent: Each airport has a minimum daily threshold for club members flying UA to/from/through that specific airport before a club will be reopened -- which actually makes a lot of sense given labor/food costs.
At the moment those numbers (at least got the specific airports) are about 40-60% of what they need to be. I didn't feel comfortable pressing fog more details, but at least there's a reasonably firm metric to measure against rather than "some time, some day"... And assuming that the same probably holds true for additional clubs in hubs....though I also think there may be a degree of chicken/egg
The message is consistent: Each airport has a minimum daily threshold for club members flying UA to/from/through that specific airport before a club will be reopened -- which actually makes a lot of sense given labor/food costs.
At the moment those numbers (at least got the specific airports) are about 40-60% of what they need to be. I didn't feel comfortable pressing fog more details, but at least there's a reasonably firm metric to measure against rather than "some time, some day"... And assuming that the same probably holds true for additional clubs in hubs....though I also think there may be a degree of chicken/egg
Sep 22, 2020, 10:51 am
#353
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 9,444
I've had a couple enlightening, if depressing conversations with people I trust at different airports in the past week or so re: outstation Club reopenings.
The message is consistent: Each airport has a minimum daily threshold for club members flying UA to/from/through that specific airport before a club will be reopened -- which actually makes a lot of sense given labor/food costs.
At the moment those numbers (at least got the specific airports) are about 40-60% of what they need to be. I didn't feel comfortable pressing fog more details, but at least there's a reasonably firm metric to measure against rather than "some time, some day"... And assuming that the same probably holds true for additional clubs in hubs....though I also think there may be a degree of chicken/egg
The message is consistent: Each airport has a minimum daily threshold for club members flying UA to/from/through that specific airport before a club will be reopened -- which actually makes a lot of sense given labor/food costs.
At the moment those numbers (at least got the specific airports) are about 40-60% of what they need to be. I didn't feel comfortable pressing fog more details, but at least there's a reasonably firm metric to measure against rather than "some time, some day"... And assuming that the same probably holds true for additional clubs in hubs....though I also think there may be a degree of chicken/egg
I REALLY hope UA can find some money in the 2021 capital budget to finish the EWR C-3 club without cutting too deeply on amenities. Pre-COVID, the paid lounge situation at EWR was (IMO) the worst among ALL US3 hubs, and that won't change until United completes the project.
Sep 22, 2020, 11:20 am
#354
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,984
we'll see. UA available seats to BOS are <<< less than before. The club would not be sustainable IMO. We'll see w/ Thanksgiving and the holiday season, would not be surprised to see the BOS club closed for the time being.
Sep 22, 2020, 12:29 pm
#355
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,782
With TSA numbers (post-Labor Day) returning to early August levels in both YoY percentages and absolute numbers -- there is going to have to be some "positive" change to get traffic levels up. Recent COVID counts increasing / plateauing is not going to help that any.
Would lounge reopenings actual drive more passenger traffic -- I doubt it except perhaps for a very small part of the traveling population. Not the corporate / business crowd.
Would lounge reopenings actual drive more passenger traffic -- I doubt it except perhaps for a very small part of the traveling population. Not the corporate / business crowd.
Last edited by WineCountryUA; Sep 22, 2020 at 1:34 pm Reason: rephrased for clarity
Sep 22, 2020, 1:17 pm
#356
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,337
With TSA numbers returning to early August levels (post-Labor Day) in both YoY percentages and absolute numbers -- there is going to have to be some "positive" change to get traffic levels up. Recent COVID counts increasing / plateauing is not going to help that any.
Would lounge reopenings actual drive more passenger traffic -- I doubt it except perhaps a small part of the traveling population. Not the corporate / business crowd.
Would lounge reopenings actual drive more passenger traffic -- I doubt it except perhaps a small part of the traveling population. Not the corporate / business crowd.
I agree, however. Opening lounges has nothing to do with driving traffic IMO. And since most of the paying lounge passengers were business travelers I don't see the re-opening of lounges a top priority at all for United.
-RM
Sep 22, 2020, 1:17 pm
#357
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,154
I wonder if competition will drive any changes, e.g., AA and DL reopening clubs at UA hubs and other major airports. Generally speaking, lounges are open at the airports I use (EWR and DEN, primarily) but I've been through a few others, including LGA, over the past few weeks and it's a little frustrating to see United facilities closed when competitors are back open.
But as I said I think there's a small degree of chicken/egg here but to a very small degree, e.g. what % of flyers are true free agents that also have UC membership? How many people are actually flying and truly booking away from UA purely because of the club situation and would instantly return if a club is open? I mean I've inherited 110% of my mother's stubbornness (e.g. I've flown CLE-IAH-ATL just because in 2004 I swore I'd never fly Delta again, despite fare, time, and arguably product advantages the other direction) but even I'm not using club availability in my booking decisions.
Sep 22, 2020, 1:32 pm
#358
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,782
Have rephrased to make clearer -- was trying to say post-Labor day numbers have returned to early August levels. The Labor Day peak (partially created by the offset in went Labor Day occurred -- nearly a week later this year) has evaporated
Last edited by WineCountryUA; Sep 22, 2020 at 1:38 pm
Sep 23, 2020, 5:58 am
#359
Join Date: Jan 2004
Location: Golden, CO USA
Programs: UA 1K 2MM, Hilton Diamond
Posts: 764
Let’s all remember that entrance to United Clubs is based on a “paid” membership, either by annual fee, or miles (which have a cash value), payment of a annual fee on a United credit card, day passes or by the purchase of many Premium Cabin International flights. United has already received payment on many memberships and has not been providing an adequate level of service, even with the membership extension.
My “miles paid” membership expires end of December and even with DEN being open, I can’t imagine that I (and others) will renew, further reducing United Club revenue. Because they haven’t even announced plans or a schedule to reopen clubs, they have really created their own death spiral.
My “miles paid” membership expires end of December and even with DEN being open, I can’t imagine that I (and others) will renew, further reducing United Club revenue. Because they haven’t even announced plans or a schedule to reopen clubs, they have really created their own death spiral.
Last edited by DEN; Sep 23, 2020 at 6:11 am Reason: Corrected expiry date
Sep 23, 2020, 9:59 am
#360
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,268
Let’s all remember that entrance to United Clubs is based on a “paid” membership, either by annual fee, or miles (which have a cash value), payment of a annual fee on a United credit card, day passes or by the purchase of many Premium Cabin International flights. United has already received payment on many memberships and has not been providing an adequate level of service, even with the membership extension.
My “miles paid” membership expires end of December and even with DEN being open, I can’t imagine that I (and others) will renew, further reducing United Club revenue. Because they haven’t even announced plans or a schedule to reopen clubs, they have really created their own death spiral.
My “miles paid” membership expires end of December and even with DEN being open, I can’t imagine that I (and others) will renew, further reducing United Club revenue. Because they haven’t even announced plans or a schedule to reopen clubs, they have really created their own death spiral.