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COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.

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Old Mar 18, 2020, 10:15 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
To check status of a particular UC or PL
https://www.united.com/en/us/fly/tra...locations.html

--- 13 July 2022 update 40 UC locations (31 airports) are now open
These United Club locations are currently open:
  • Atlanta (North Terminal, Concourse T, between Gates 11 and 12)
  • Austin (near Gate 22)
  • Boston (near Gate B24)
  • Chicago O’Hare (near Gate B6, near Gate B18, near Gate C16 and across from Gate F9)
  • Cleveland (between Gates C14 and C16)
  • Dallas/Fort Worth (between Gates E6 and E7)
  • Denver (near Gate B32 and Popup near B59)
  • Fort Lauderdale (near Gate C1)
  • Honolulu (above Gates G2 and G3)
  • Houston Intercontinental (near Gate E11, Gate C1, Gate C33 and Terminal B, South Mezzanine)
  • Las Vegas (between Gates D33 and D35)
  • London Heathrow (Terminal T2b, up one level across from Gate B46)
  • Los Angeles (near Gate 71A)
  • Mexico City (Airside, Mezzanine Level, Terminal 1 near Gate H)
  • Minneapolis (Concourse E, between Gates E6 and E8)
  • New Orleans (neat Gate 7)
  • New York/LaGuardia (near entrance of Gates 40-59)
  • New York/Newark (near Gate C74, near Gate C93 (PopUp), and Term A2)
  • Orange County, CA (near Gate 9)
  • Orlando (near Gate B43)
  • Philadelphia (between Concourses C and D)
  • PDX (Concourse E, Gate E1) website not yet undated
  • Raleigh/Durham (across from Gates D1 and D3)
  • San Antonio (between Gates B3 and B5)
  • San Diego (between Gates 47 and 48)
  • San Francisco (near Gate E4, and near Gate F11, and between Gates G6 and G9)
  • Seattle (across from Gate A10)
  • Washington Dulles (near Gate C7, near Gate D8 and near Gate 17)
  • Washington Reagan (near Gate 11 in Terminal B)
International UCs
  • LHR is open
  • MEX is open
  • NRT, HKG, GUM are closed
Polaris Lounges
  • IAD -- opened 21 Oct 2021
  • EWR - opened 15 Nov 2021
  • IAH -- opened 30 Nov 2021
  • ORD - opened 7 Dec 2021
  • SFO - opened 4 Jan 2022
  • LAX - opened 2 March 2022
and
Other UCs
DEN East (B44) closed (Sept 2021) for renovations -- up to a year, maybe will have a mini-Polaris section; Popup now open near B59.
No updates on reopening of the SFO Mezziane UC (no longer listed at all), IAD Midfield, near C4, or IAH Terminal A-A9

And some dated info for other clubs / lounges - unclear if still on this schedule with the delay in return of international business travel
Re-openned International UCs ( LHR, NRT, MEX, & GUM) HKG has not re-openned
And under construction
The new EWR UC is under active construction (?May 2022) Openning May 2022
The PHX UC, in the new terminal, summer 2022?
================================================== ====================
Older information (potentially out of date)


List of UCs, PLs and (any) ALs - as of 2020-03-29:

Code:
ID Airport Type Open? Location
-- ------- ---- ----- --------
1 ATL United Club Open Terminal T, Gates 11/12
2 AUS United Club Open West Concourse, Gate 22
3 BOS United Club Open Terminal B, Gate 24
4 ORD Polaris Lounge Closed Terminal 1, C Concourse, Gate C18
5 ORD United Club Closed Terminal 1, B Concourse, Gate B18
6 ORD United Club Open Terminal 1, B Concourse, Gate B6
7 ORD United Club Open Terminal 1, C Concourse, Gate C16
8 ORD United Club Closed Terminal 2, F Concourse, Gate F8
9 CLE United Club Open Gates C14/C16
10 DFW United Club Open Terminal E, Gates E6/E7
11 DEN United Club Closed Concourse B, Gate B32
12 DEN United Club Open Concourse B, Gate B44
13 FLL United Club Open Terminal 1, Gate C1
14 GUM United Club Closed Gates 10/11
15 HKG United Club Closed West Concourse, Room 7W504
16 HNL United Club Open Diamond Head Concourse, Gates G2/G3
17 IAH United Club Open Terminal E, Gates E11/E12
18 IAH United Club Closed Terminal C, Gate C33
19 IAH United Club Closed Terminal B, UX Ticket Counter
20 IAH United Club Closed Terminal A, Gate A9
21 IAH United Club Open Terminal C, Gate C1
22 IAH Polaris Lounge Closed Terminal E, Gate E12
23 LAS United Club Open Concourse D, Gates 33/35
24 LHR United Club Open Terminal 2, Gate B46
25 LAX United Club Open Terminal 7, Gate 71A
26 LAX Polaris Lounge Closed Terminal 7, Gates 73/75A
27 MEX United Club Closed Terminal 1, Gate H
28 MSP United Club Open Concourse E, Gates E6/E8
MSY United Club Closed Concourse C, Gate C7
29 LGA United Club Open Terminal B, Gates 40-59 Entrance
30 EWR United Club Open Terminal C, Gate C74
31 EWR United Club Closed Terminal A, Concourse A2
32 EWR United Club Closed Terminal C, Gate C93
33 EWR United Club Gone Terminal C, Gate C124
34 EWR Polaris Lounge Open Terminal C, Gates C102/C120
35 SNA United Club Open Gate 9
36 MCO United Club Open Concourse B, Gate 43
37 PHL United Club Closed Level 2, Concourses C/D
38 PHX United Club Closed (was Terminal 2, Gate 7, to be Terminal 3)
39 PDX United Club Open Concourse E, Gate E1
RDU United Club Closed Terminal 2, Gates D1/D3
40 SAT United Club Open Terminal B, Gates B3/B5
41 SAN United Club Open Terminal 2, Mezzanine Level, Gates 47/48
42 SFO United Club Open International Terminal, Boarding Area G, G6/G9
43 SFO United Club Open Terminal 3, Boarding Area F, Rotunda, Gate F11
44 SFO United Club Closed Terminal 3, Boarding Area E, Gate E4
45 SFO United Club Closed Terminal 3, Mezzanine Level, Gate E2
46 SFO Polaris Lounge Closed International Terminal, Security Checkpoint
47 SFO Arrivals Lounge Gone Terminal 3, Baggage Level
48 SEA United Club Open Concourse A, Mezzanine Level, Gate A10
49 NRT United Club Closed Satellite 3, Airside
50 DCA United Club Open Terminal B, Gate 11
51 IAD United Club Closed Concourse C, Gate C4
52 IAD United Club Closed Concourse C, Gate C7
53 IAD United Club Open Concourse D, Gate D8
54 IAD United Club Open Concourse C, Gate C17

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COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.

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Old Nov 16, 2021, 9:03 am
  #2731  
 
Join Date: Sep 2020
Posts: 95
What if there are groups of 3 pax for example that wanna dine in the polaris lounge together? (either in the a la carte dining or buffet) - I saw in pictures the tables are for maximum of 2 pax per table..
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Old Nov 16, 2021, 9:29 am
  #2732  
 
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,956
Originally Posted by xph11
What if there are groups of 3 pax for example that wanna dine in the polaris lounge together? (either in the a la carte dining or buffet) - I saw in pictures the tables are for maximum of 2 pax per table..
like in restaurant, they can put two tables together for a big group.
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Old Nov 16, 2021, 3:20 pm
  #2733  
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Join Date: Apr 2003
Programs: UA*Lifetime GS, Hyatt* Lifetime Globalist
Posts: 12,324
At EWR PL now. It is packed!

just got into dinning room after a long wait
seanp7, narvik and flyingrohit like this.
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Old Nov 16, 2021, 3:30 pm
  #2734  
 
Join Date: Sep 2020
Posts: 95
Originally Posted by UA_Flyer
At EWR PL now. It is packed!

just got into dinning room after a long wait
Take some pics and show us
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Old Nov 16, 2021, 3:50 pm
  #2735  
 
Join Date: Aug 2005
Location: NYC, FLL
Programs: UA PP 1MM, Marriott Bonvoy LTTE, BA Gold
Posts: 6,321
Originally Posted by UA_Flyer
At EWR PL now. It is packed!

just got into dinning room after a long wait
Cocktail Menu & wine list please!
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Old Nov 16, 2021, 5:22 pm
  #2736  
 
Join Date: Mar 2005
Location: KOA/PHKO
Programs: Starbucks Gold :-)
Posts: 831
Come on ORD...
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Old Nov 16, 2021, 6:00 pm
  #2737  
 
Join Date: Feb 2020
Location: BOS/SFO
Programs: United 4MM GS, Bonvoy Lifetime Titanium, Hilton Lifetime Diamond
Posts: 307
Originally Posted by UA_Flyer
At EWR PL now. It is packed!

just got into dinning room after a long wait
How long was long?
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Old Nov 16, 2021, 6:01 pm
  #2738  
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Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,316
Originally Posted by EWR764
Some do this already, and the PL is (IMO) several notches better than the Star Business lounge, and a cut above the F lounge. If UA secures incremental visits from partners ($$$) then all the better. I assume UA is planning for greater capactiy to Australia soon, as well.
That's... debatable.
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Old Nov 16, 2021, 6:33 pm
  #2739  
 
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 9,448
Originally Posted by canadiancow
That's... debatable.
I'm willing to have that debate. Having used the LAX *A F lounge a number of times pre-pandemic, it's below average compared to other F lounges of top carriers elsewhere in the world; more of a business class lounge in terms of quality. Conversely, the LAX PL was my favorite of the portfolio, and has many of the same amenities as the F lounge in what I found to be a more aesthetically-pleasing setting (not to mention way better airfield views and natural light; compared to virtually none). I also thought the PL food was better. YMMV.
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Old Nov 16, 2021, 6:37 pm
  #2740  
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Join Date: Apr 2003
Programs: UA*Lifetime GS, Hyatt* Lifetime Globalist
Posts: 12,324
Originally Posted by LifetimeGS
How long was long?
20 min to get into the dinning area and 30 min for appetizer.
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Old Nov 16, 2021, 7:42 pm
  #2741  
 
Join Date: Feb 2003
Posts: 4,115
Originally Posted by UA_Flyer
At EWR PL now. It is packed!

just got into dinning room after a long wait
Anyone at the UC to report if the crowding has ebbed at all?
HeadInTheClouds is offline  
Old Nov 16, 2021, 8:26 pm
  #2742  
 
Join Date: Sep 2016
Location: SNA (home), LAX, BOM/PNQ, LHR
Programs: UA 1K/*G, Marriott Gold Elite, IHG Platinum, HHonors Silver
Posts: 965
Originally Posted by EWR764
I'm willing to have that debate. Having used the LAX *A F lounge a number of times pre-pandemic, it's below average compared to other F lounges of top carriers elsewhere in the world; more of a business class lounge in terms of quality. Conversely, the LAX PL was my favorite of the portfolio, and has many of the same amenities as the F lounge in what I found to be a more aesthetically-pleasing setting (not to mention way better airfield views and natural light; compared to virtually none). I also thought the PL food was better. YMMV.
LAX's PL definitely has better food imo (at least pre covid) than *A F but *A lounge is still nice. Is the PL that much nicer than some J travelers are going to take a hike for it? Hard to say and hard to think that most travelers on these intl J carriers would even know of the LAX's PLs unless they've gone through there or are on FT.


As a side note, how likely do people feel about that SFO 1/4 timeline? Because if it seems good, might change my 1/19 flight from India to go BOM-EWR-SFO-LAX rather than just BOM-EWR-LAX. Trying to cover all 5 reopened PLs in these next 2 months just for fun with work trips coming up
EWR764 likes this.

Last edited by flyingrohit; Nov 16, 2021 at 8:47 pm
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Old Nov 16, 2021, 8:46 pm
  #2743  
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Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,450
Originally Posted by EWR764
I'm willing to have that debate. Having used the LAX *A F lounge a number of times pre-pandemic, it's below average compared to other F lounges of top carriers elsewhere in the world; more of a business class lounge in terms of quality. Conversely, the LAX PL was my favorite of the portfolio, and has many of the same amenities as the F lounge in what I found to be a more aesthetically-pleasing setting (not to mention way better airfield views and natural light; compared to virtually none). I also thought the PL food was better. YMMV.
I'm on your side of the debate. Last time I had *A F access, I wound up moving to the terrace in the J lounge. I'd take LAX Polaris every time.
SPN Lifer, EWR764 and bluedemon211 like this.
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Old Nov 16, 2021, 11:21 pm
  #2744  
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Join Date: Jan 2017
Location: NGS
Programs: UA Silver, ANA MC, HH Diamond, Hyatt Discoverist, Bonvoy Plat, IHG Plat, Shangri-La GC, Hertz PC
Posts: 1,229
I flew Polaris class when the lounge was closed during the pandemic. I think they should have given everyone who flew at that time a free future one-time entry pass into the Polaris Lounge as compensation for not having access. I think that would have been fair instead of leaving everyone with an imperfect Polaris experience despite paying full price. It's still not too late for UA to do the right thing.
leoo, mildfrequence and greytop13 like this.

Last edited by Nagasaki Joe; Nov 16, 2021 at 11:37 pm
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Old Nov 17, 2021, 11:07 am
  #2745  
DEN
 
Join Date: Jan 2004
Location: Golden, CO USA
Programs: UA 1K 2MM, Hilton Diamond
Posts: 764
Guam UC Construction?

GUM United Club:

I was on the Guam Airport website looking to see what airport lounges might be available, I noticed they said the UC was closed (as expected), but with the comment "Temporarily closed due to construction." https://www.guamairport.com/passenge...irport-lounges .

Anyone walked by recently (around Gate 10) and noticed if it looks like something was really going on or if they just got it wrong. Not a bad little lounge, although the stairs are a bit of an annoyance.

DEN
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