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COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.

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Old Mar 18, 2020, 10:15 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
To check status of a particular UC or PL
https://www.united.com/en/us/fly/tra...locations.html

--- 13 July 2022 update 40 UC locations (31 airports) are now open
These United Club locations are currently open:
  • Atlanta (North Terminal, Concourse T, between Gates 11 and 12)
  • Austin (near Gate 22)
  • Boston (near Gate B24)
  • Chicago O’Hare (near Gate B6, near Gate B18, near Gate C16 and across from Gate F9)
  • Cleveland (between Gates C14 and C16)
  • Dallas/Fort Worth (between Gates E6 and E7)
  • Denver (near Gate B32 and Popup near B59)
  • Fort Lauderdale (near Gate C1)
  • Honolulu (above Gates G2 and G3)
  • Houston Intercontinental (near Gate E11, Gate C1, Gate C33 and Terminal B, South Mezzanine)
  • Las Vegas (between Gates D33 and D35)
  • London Heathrow (Terminal T2b, up one level across from Gate B46)
  • Los Angeles (near Gate 71A)
  • Mexico City (Airside, Mezzanine Level, Terminal 1 near Gate H)
  • Minneapolis (Concourse E, between Gates E6 and E8)
  • New Orleans (neat Gate 7)
  • New York/LaGuardia (near entrance of Gates 40-59)
  • New York/Newark (near Gate C74, near Gate C93 (PopUp), and Term A2)
  • Orange County, CA (near Gate 9)
  • Orlando (near Gate B43)
  • Philadelphia (between Concourses C and D)
  • PDX (Concourse E, Gate E1) website not yet undated
  • Raleigh/Durham (across from Gates D1 and D3)
  • San Antonio (between Gates B3 and B5)
  • San Diego (between Gates 47 and 48)
  • San Francisco (near Gate E4, and near Gate F11, and between Gates G6 and G9)
  • Seattle (across from Gate A10)
  • Washington Dulles (near Gate C7, near Gate D8 and near Gate 17)
  • Washington Reagan (near Gate 11 in Terminal B)
International UCs
  • LHR is open
  • MEX is open
  • NRT, HKG, GUM are closed
Polaris Lounges
  • IAD -- opened 21 Oct 2021
  • EWR - opened 15 Nov 2021
  • IAH -- opened 30 Nov 2021
  • ORD - opened 7 Dec 2021
  • SFO - opened 4 Jan 2022
  • LAX - opened 2 March 2022
and
Other UCs
DEN East (B44) closed (Sept 2021) for renovations -- up to a year, maybe will have a mini-Polaris section; Popup now open near B59.
No updates on reopening of the SFO Mezziane UC (no longer listed at all), IAD Midfield, near C4, or IAH Terminal A-A9

And some dated info for other clubs / lounges - unclear if still on this schedule with the delay in return of international business travel
Re-openned International UCs ( LHR, NRT, MEX, & GUM) HKG has not re-openned
And under construction
The new EWR UC is under active construction (?May 2022) Openning May 2022
The PHX UC, in the new terminal, summer 2022?
================================================== ====================
Older information (potentially out of date)


List of UCs, PLs and (any) ALs - as of 2020-03-29:

Code:
ID Airport Type Open? Location
-- ------- ---- ----- --------
1 ATL United Club Open Terminal T, Gates 11/12
2 AUS United Club Open West Concourse, Gate 22
3 BOS United Club Open Terminal B, Gate 24
4 ORD Polaris Lounge Closed Terminal 1, C Concourse, Gate C18
5 ORD United Club Closed Terminal 1, B Concourse, Gate B18
6 ORD United Club Open Terminal 1, B Concourse, Gate B6
7 ORD United Club Open Terminal 1, C Concourse, Gate C16
8 ORD United Club Closed Terminal 2, F Concourse, Gate F8
9 CLE United Club Open Gates C14/C16
10 DFW United Club Open Terminal E, Gates E6/E7
11 DEN United Club Closed Concourse B, Gate B32
12 DEN United Club Open Concourse B, Gate B44
13 FLL United Club Open Terminal 1, Gate C1
14 GUM United Club Closed Gates 10/11
15 HKG United Club Closed West Concourse, Room 7W504
16 HNL United Club Open Diamond Head Concourse, Gates G2/G3
17 IAH United Club Open Terminal E, Gates E11/E12
18 IAH United Club Closed Terminal C, Gate C33
19 IAH United Club Closed Terminal B, UX Ticket Counter
20 IAH United Club Closed Terminal A, Gate A9
21 IAH United Club Open Terminal C, Gate C1
22 IAH Polaris Lounge Closed Terminal E, Gate E12
23 LAS United Club Open Concourse D, Gates 33/35
24 LHR United Club Open Terminal 2, Gate B46
25 LAX United Club Open Terminal 7, Gate 71A
26 LAX Polaris Lounge Closed Terminal 7, Gates 73/75A
27 MEX United Club Closed Terminal 1, Gate H
28 MSP United Club Open Concourse E, Gates E6/E8
MSY United Club Closed Concourse C, Gate C7
29 LGA United Club Open Terminal B, Gates 40-59 Entrance
30 EWR United Club Open Terminal C, Gate C74
31 EWR United Club Closed Terminal A, Concourse A2
32 EWR United Club Closed Terminal C, Gate C93
33 EWR United Club Gone Terminal C, Gate C124
34 EWR Polaris Lounge Open Terminal C, Gates C102/C120
35 SNA United Club Open Gate 9
36 MCO United Club Open Concourse B, Gate 43
37 PHL United Club Closed Level 2, Concourses C/D
38 PHX United Club Closed (was Terminal 2, Gate 7, to be Terminal 3)
39 PDX United Club Open Concourse E, Gate E1
RDU United Club Closed Terminal 2, Gates D1/D3
40 SAT United Club Open Terminal B, Gates B3/B5
41 SAN United Club Open Terminal 2, Mezzanine Level, Gates 47/48
42 SFO United Club Open International Terminal, Boarding Area G, G6/G9
43 SFO United Club Open Terminal 3, Boarding Area F, Rotunda, Gate F11
44 SFO United Club Closed Terminal 3, Boarding Area E, Gate E4
45 SFO United Club Closed Terminal 3, Mezzanine Level, Gate E2
46 SFO Polaris Lounge Closed International Terminal, Security Checkpoint
47 SFO Arrivals Lounge Gone Terminal 3, Baggage Level
48 SEA United Club Open Concourse A, Mezzanine Level, Gate A10
49 NRT United Club Closed Satellite 3, Airside
50 DCA United Club Open Terminal B, Gate 11
51 IAD United Club Closed Concourse C, Gate C4
52 IAD United Club Closed Concourse C, Gate C7
53 IAD United Club Open Concourse D, Gate D8
54 IAD United Club Open Concourse C, Gate C17

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COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.

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Old Nov 15, 2021, 9:46 pm
  #2716  
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Originally Posted by SS255
I spoke to one of the United executives at tonight’s cocktail event in Los Angeles. The Polaris re-opening timelines for ORD, IAH, SFO and LAX are:

IAH: End of Nov, or beginning of December
ORD: “Very shortly after IAH.” (In December)
SFO: 1/4
LAX: 1/24
Thanks for the intel. Looks like we'll miss SFO by about nine days. Have another trip in February on SQ . . . would be nice if they're open for that.
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Old Nov 15, 2021, 10:25 pm
  #2717  
 
Join Date: May 2004
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Originally Posted by SS255
I spoke to one of the United executives at tonight’s cocktail event in Los Angeles. The Polaris re-opening timelines for ORD, IAH, SFO and LAX are:

IAH: End of Nov, or beginning of December
ORD: “Very shortly after IAH.” (In December)
SFO: 1/4
LAX: 1/24

Fingers crossed - ORD Polaris will open Dec 4… being too optimistic probably.
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Old Nov 15, 2021, 10:28 pm
  #2718  
 
Join Date: May 2004
Location: Raleigh-Durham
Programs: HH Diamond; Marriott Gold; AA Platinum
Posts: 758
Originally Posted by HNLbasedFlyer
The ORD UC is dismal? I've partaked a couple of times this year - I liked it.
no where near to PL.
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Old Nov 15, 2021, 11:10 pm
  #2719  
 
Join Date: Sep 2016
Location: SNA (home), LAX, BOM/PNQ, LHR
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Posts: 965
Originally Posted by SS255
I spoke to one of the United executives at tonight’s cocktail event in Los Angeles. The Polaris re-opening timelines for ORD, IAH, SFO and LAX are:

IAH: End of Nov, or beginning of December
ORD: “Very shortly after IAH.” (In December)
SFO: 1/4
LAX: 1/24
IAH is consistent with what a UC agent in IAH E club told a relative of mine yesterday "End of November", I find that LAX timeline very interesting. I still don't think there's enough traffic to justify it but hey I'm definitely not complaining
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Old Nov 15, 2021, 11:23 pm
  #2720  
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Originally Posted by flyingrohit
IAH is consistent with what a UC agent in IAH E club told a relative of mine yesterday "End of November", I find that LAX timeline very interesting. I still don't think there's enough traffic to justify it but hey I'm definitely not complaining
LAX timeline may also be driven by *A LAX partner international flights.

David
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Old Nov 15, 2021, 11:31 pm
  #2721  
 
Join Date: Sep 2016
Location: SNA (home), LAX, BOM/PNQ, LHR
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Originally Posted by DELee
LAX timeline may also be driven by *A LAX partner international flights.

David
But that's such a far walk. As nice as LAX's PL is, I can't see myself walking from TBIT to T7 especially when TBIT has a perfectly potent and high quality lounge for *A flyers. Unless there's plans to relocate JV partners to T7 I find it hard to be *A partner driven.
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Old Nov 15, 2021, 11:41 pm
  #2722  
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Originally Posted by flyingrohit
But that's such a far walk. As nice as LAX's PL is, I can't see myself walking from TBIT to T7 especially when TBIT has a perfectly potent and high quality lounge for *A flyers. Unless there's plans to relocate JV partners to T7 I find it hard to be *A partner driven.
Not disagreeing but part of what Polaris offers to its *A partner flights is the option to have PL access from the departure city: (https://www.united.com/ual/en/us/fly...q/polaris.html)

  • Who can use the United Polaris lounge?

    Customers traveling in United Polaris business class on long-haul international flights may access the lounge before departure, during connections or upon arrival. Customers traveling in international first or business class cabins on Star AllianceTM partner airlines may access the lounge only at the airport of their international departure. Please reference the Club and Lounge Access page for more information.
David
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Old Nov 15, 2021, 11:55 pm
  #2723  
 
Join Date: Sep 2016
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Originally Posted by DELee
Not disagreeing but part of what Polaris offers to its *A partner flights is the option to have PL access from the departure city: (https://www.united.com/ual/en/us/fly...q/polaris.html)
David
I guess, I mean if they do believe that many people will walk half a mile just for the PL over the *A lounge then cool for them. Im definitely happy to have the lounge open for the 5 people flying Polaris from LAX that will get to use the PL. I suppose it can also be used by people coming from a polaris flight elsewhere and same-day connecting to LAX.
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Old Nov 15, 2021, 11:59 pm
  #2724  
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Originally Posted by flyingrohit
I guess, I mean if they do believe that many people will walk half a mile just for the PL over the *A lounge then cool for them. Im definitely happy to have the lounge open for the 5 people flying Polaris from LAX that will get to use the PL. I suppose it can also be used by people coming from a polaris flight elsewhere and same-day connecting to LAX.
Well, as a LAX UA flyer, I've done exactly that - LAX PL -> SFO PL -> SYD.

David
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Old Nov 16, 2021, 5:36 am
  #2725  
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Originally Posted by flyingrohit
I guess, I mean if they do believe that many people will walk half a mile just for the PL over the *A lounge then cool for them. Im definitely happy to have the lounge open for the 5 people flying Polaris from LAX that will get to use the PL. I suppose it can also be used by people coming from a polaris flight elsewhere and same-day connecting to LAX.
It will feel like the Global First lounge at LAX used to. I don't think there were ever more than 10 people in there for my evening LHR flights.
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Old Nov 16, 2021, 5:38 am
  #2726  
 
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Originally Posted by DELee
LAX timeline may also be driven by *A LAX partner international flights.

David
And a whole lot of LAX>ORD/EWR/IAH/IAD>Polaris flights.
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Old Nov 16, 2021, 6:10 am
  #2727  
 
Join Date: Jan 2005
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Originally Posted by flyingrohit
I guess, I mean if they do believe that many people will walk half a mile just for the PL over the *A lounge then cool for them. Im definitely happy to have the lounge open for the 5 people flying Polaris from LAX that will get to use the PL. I suppose it can also be used by people coming from a polaris flight elsewhere and same-day connecting to LAX.
Some do this already, and the PL is (IMO) several notches better than the Star Business lounge, and a cut above the F lounge. If UA secures incremental visits from partners ($$$) then all the better. I assume UA is planning for greater capactiy to Australia soon, as well.
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Old Nov 16, 2021, 7:02 am
  #2728  
 
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Oh boy, the T7-TBIT 'walk discussion' again...some people will do it / some people won't, let's move on...

Originally Posted by EWR764
I assume UA is planning for greater capacity to Australia soon, as well.
Definitely. Seeing some flights filling up near Christmas and this will only continue (for eligible folks, of course).
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Old Nov 16, 2021, 7:58 am
  #2729  
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Originally Posted by HeadInTheClouds
And a whole lot of LAX>ORD/EWR/IAH/IAD>Polaris flights.
That's a much more likely explanation.
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Old Nov 16, 2021, 8:15 am
  #2730  
 
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Originally Posted by seanp7
Oh boy, the T7-TBIT 'walk discussion' again...some people will do it / some people won't, let's move on...



Definitely. Seeing some flights filling up near Christmas and this will only continue (for eligible folks, of course).
It's not even that bad. I would make the walk to TBIT to avoid the UCs during long layovers on my way to the islands.
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