Mar 18, 2020, 10:15 am

FlyerTalk Forums Expert How-Tos and Guides

To check status of a particular UC or PL
https://www.united.com/en/us/fly/tra...locations.html

--- 13 July 2022 update 40 UC locations (31 airports) are now open

Quote:

These United Club locations are currently open:

Atlanta (North Terminal, Concourse T, between Gates 11 and 12)
Austin (near Gate 22)
Boston (near Gate B24)
Chicago O’Hare (near Gate B6, near Gate B18, near Gate C16 and across from Gate F9)
Cleveland (between Gates C14 and C16)
Dallas/Fort Worth (between Gates E6 and E7)
Denver (near Gate B32 and Popup near B59)
Fort Lauderdale (near Gate C1)
Honolulu (above Gates G2 and G3)
Houston Intercontinental (near Gate E11, Gate C1, Gate C33 and Terminal B, South Mezzanine)
Las Vegas (between Gates D33 and D35)
London Heathrow (Terminal T2b, up one level across from Gate B46)
Los Angeles (near Gate 71A)
Mexico City (Airside, Mezzanine Level, Terminal 1 near Gate H)
Minneapolis (Concourse E, between Gates E6 and E8)
New Orleans (neat Gate 7)
New York/LaGuardia (near entrance of Gates 40-59)
New York/Newark (near Gate C74, near Gate C93 (PopUp), and Term A2)
Orange County, CA (near Gate 9)
Orlando (near Gate B43)
Philadelphia (between Concourses C and D)
PDX (Concourse E, Gate E1) website not yet undated
Raleigh/Durham (across from Gates D1 and D3)
San Antonio (between Gates B3 and B5)
San Diego (between Gates 47 and 48)
San Francisco (near Gate E4, and near Gate F11, and between Gates G6 and G9)
Seattle (across from Gate A10)
Washington Dulles (near Gate C7, near Gate D8 and near Gate 17)
Washington Reagan (near Gate 11 in Terminal B)

International UCs

LHR is open
MEX is open
NRT, HKG, GUM are closed

Polaris Lounges

IAD -- opened 21 Oct 2021
EWR - opened 15 Nov 2021
IAH -- opened 30 Nov 2021
ORD - opened 7 Dec 2021
SFO - opened 4 Jan 2022
LAX - opened 2 March 2022

and
Other UCs
DEN East (B44) closed (Sept 2021) for renovations -- up to a year, maybe will have a mini-Polaris section; Popup now open near B59.
No updates on reopening of the SFO Mezziane UC (no longer listed at all), IAD Midfield, near C4, or IAH Terminal A-A9

And some dated info for other clubs / lounges - unclear if still on this schedule with the delay in return of international business travel
Re-openned International UCs ( LHR, NRT, MEX, & GUM) HKG has not re-openned
And under construction

~~The new EWR UC is under active construction (?May 2022)~~ Openning May 2022
The PHX UC, in the new terminal, summer 2022?

================================================== ====================
Older information (potentially out of date)

List of UCs, PLs and (any) ALs - as of 2020-03-29:

Code:

ID Airport Type Open? Location
-- ------- ---- ----- --------
1 ATL United Club Open Terminal T, Gates 11/12
2 AUS United Club Open West Concourse, Gate 22
3 BOS United Club Open Terminal B, Gate 24
4 ORD Polaris Lounge Closed Terminal 1, C Concourse, Gate C18
5 ORD United Club Closed Terminal 1, B Concourse, Gate B18
6 ORD United Club Open Terminal 1, B Concourse, Gate B6
7 ORD United Club Open Terminal 1, C Concourse, Gate C16
8 ORD United Club Closed Terminal 2, F Concourse, Gate F8
9 CLE United Club Open Gates C14/C16
10 DFW United Club Open Terminal E, Gates E6/E7
11 DEN United Club Closed Concourse B, Gate B32
12 DEN United Club Open Concourse B, Gate B44
13 FLL United Club Open Terminal 1, Gate C1
14 GUM United Club Closed Gates 10/11
15 HKG United Club Closed West Concourse, Room 7W504
16 HNL United Club Open Diamond Head Concourse, Gates G2/G3
17 IAH United Club Open Terminal E, Gates E11/E12
18 IAH United Club Closed Terminal C, Gate C33
19 IAH United Club Closed Terminal B, UX Ticket Counter
20 IAH United Club Closed Terminal A, Gate A9
21 IAH United Club Open Terminal C, Gate C1
22 IAH Polaris Lounge Closed Terminal E, Gate E12
23 LAS United Club Open Concourse D, Gates 33/35
24 LHR United Club Open Terminal 2, Gate B46
25 LAX United Club Open Terminal 7, Gate 71A
26 LAX Polaris Lounge Closed Terminal 7, Gates 73/75A
27 MEX United Club Closed Terminal 1, Gate H
28 MSP United Club Open Concourse E, Gates E6/E8
MSY United Club Closed Concourse C, Gate C7
29 LGA United Club Open Terminal B, Gates 40-59 Entrance
30 EWR United Club Open Terminal C, Gate C74
31 EWR United Club Closed Terminal A, Concourse A2
32 EWR United Club Closed Terminal C, Gate C93
33 EWR United Club Gone Terminal C, Gate C124
34 EWR Polaris Lounge Open Terminal C, Gates C102/C120
35 SNA United Club Open Gate 9
36 MCO United Club Open Concourse B, Gate 43
37 PHL United Club Closed Level 2, Concourses C/D
38 PHX United Club Closed (was Terminal 2, Gate 7, to be Terminal 3)
39 PDX United Club Open Concourse E, Gate E1
RDU United Club Closed Terminal 2, Gates D1/D3
40 SAT United Club Open Terminal B, Gates B3/B5
41 SAN United Club Open Terminal 2, Mezzanine Level, Gates 47/48
42 SFO United Club Open International Terminal, Boarding Area G, G6/G9
43 SFO United Club Open Terminal 3, Boarding Area F, Rotunda, Gate F11
44 SFO United Club Closed Terminal 3, Boarding Area E, Gate E4
45 SFO United Club Closed Terminal 3, Mezzanine Level, Gate E2
46 SFO Polaris Lounge Closed International Terminal, Security Checkpoint
47 SFO Arrivals Lounge Gone Terminal 3, Baggage Level
48 SEA United Club Open Concourse A, Mezzanine Level, Gate A10
49 NRT United Club Closed Satellite 3, Airside
50 DCA United Club Open Terminal B, Gate 11
51 IAD United Club Closed Concourse C, Gate C4
52 IAD United Club Closed Concourse C, Gate C7
53 IAD United Club Open Concourse D, Gate D8
54 IAD United Club Open Concourse C, Gate C17

COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.

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Oct 13, 2021, 5:05 pm

#2476

lincolnjkc

Join Date: Feb 2005

Location: CLE, DCA, and 30k feet

Programs: Honors LT Diamond; United 1K; Hertz PC

Posts: 4,161

Quote:

Originally Posted by Boraxo

I'm fine with the pre-sealed stuff, makes it easier than having to stuff a ziploc with cheese and crackers (yes that's a joke though I often snag a couple of snacks for the flight, particularly if there's no BOB)

... you know that food in the club is suposed to be consumed in the club, right? :-P

Quote:

Originally Posted by Boraxo

The self serve drinks at SFO (and I think IAH) were always a big hit with me. Hopefully that will be back soon as I see fast food places like in-n-out have reinstated this. IMO that is the biggest draw to the SFO Amex lounge - something like 6 servers who fill drink orders instantly. Boraxo hates waiting, particularly as I often have only 15-20min in a lounge.

All of the clubs I've been in relatively recently (LAX, IAD, ORD) that had the Coke Freestyle machines pre-pandemic have them operating in full force -- CLE requires a bar visit for a Coke, but it always has (e.g. not a pandemic-imposed change) -- agree, though I hate having to wait, bug a bartender, and tip for a simple Coke (or Coke with Lime if freestyle...)

Oct 13, 2021, 10:48 pm

#2477

stanj

Join Date: Jan 2005

Location: If only I knew

Programs: Several of my own making in which I was recently fast-tracked to super-duper-über-elite status

Posts: 1,074

Quote:

Originally Posted by Boraxo

The self serve drinks at SFO (and I think IAH) were always a big hit with me. Hopefully that will be back soon as I see fast food places like in-n-out have reinstated this.

Coke machine in the SFO G Club was working on Tuesday. Not very crowded around 2:30, it started filling up when I left around 3:30, but still a fair number of seats.

Boraxo likes this.

Oct 14, 2021, 2:30 am

#2478

ezefllying

Join Date: Nov 2010

Programs: UA Premier Platinum, DL Platinum

Posts: 597

I'm set to fly IAD-BRU on 10/21, so there is at least a statistical possibility the IAD Polaris Lounge will be open. As an eternal optimist, I am choosing to be hopeful about that. As a realist, I take "opening late October" to mean "the cleaning crew starts removing the sawdust on Halloween."

Whether that lounge is open determines whether I leave the office at 4 PM (for my 6 PM departure) or at 2:30.

However, I'm returning FRA-IAD on Oct. 31. I assume there's a much better chance the lounge is open then, but I'm taking the evening flight (5 PM), so it looks like I won't arrive into Dulles until after the midfield CBP station closes, meaning I won't be able to reenter security after arrival.

Oct 14, 2021, 6:39 am

#2479

MatthewLAX

FlyerTalk Evangelist

Join Date: Feb 2007

Location: Los Angeles / Basel

Programs: UA 1K MM, AA EXP, Hyatt Globalist

Posts: 26,921

Just want to confirm that after IAD, ORD/IAH/EWR will all open this year. 100% confirmed by UA at a meeting last night.

They hope to open SFO/LAX "early" in 2022, but I doubt it. At least they are talking about it...

Boraxo, narvik, tcdtcd and 2 others like this.

Oct 14, 2021, 6:42 am

#2480

scalar

Join Date: Oct 2017

Posts: 21

It's crazy that United is being so vague and cagey. Is there a plan or isn't there? I'm flying Polaris next month from ORD and the ambiguity is deeply annoying given how embarrassingly mediocre the alternative is in the United Club. If your doctor, mechanic, or partner was this cagey you wouldn't trust them.

leoo likes this.

Oct 14, 2021, 7:25 am

#2481

marks88

Join Date: Sep 2008

Location: IAH

Programs: Former UA1K transitioning to WFBF mentality

Posts: 779

Quote:

Originally Posted by scalar

Not only that, many UA Clubs are also closed after 6/7pm - that was the case at IAD yesterday evening. So I had a long trek to the one open UA Club, all for one measly drink token (not more) for a "premium" wine.

Oct 14, 2021, 7:39 am

#2482

fumje

FlyerTalk Evangelist

Join Date: Aug 2015

Posts: 11,460

Quote:

Originally Posted by marks88

I've received a second chit on request. Kind of annoying to do so much back and forth, like at an old department store. Not sure why they can't just do the hole-punch like at EWR.

Oct 14, 2021, 8:53 am

#2483

HNLbasedFlyer

Join Date: Sep 2006

Location: HNL

Programs: UA GS4MM, MR LT Plat, Hilton Gold

Posts: 6,447

Quote:

Originally Posted by scalar

I was in the ORD B6 club yesterday and found it to be one of the best in the system - and as I sat at the bar, Polaris customers were getting free flowing premium drinks. The several Polaris customers I saw come up to the bar all seemed to be in a positive mood.

Oct 14, 2021, 9:25 am

#2484

cesco.g

FlyerTalk Evangelist

Join Date: Oct 1999

Posts: 11,468

Quote:

Originally Posted by MatthewLAX

Good news!
And UA better sharpen their cooking spoons looking at some very nice feedback on AAs reopened Flagship lounges.

Oct 14, 2021, 9:43 am

#2485

Kacee

A FlyerTalk Posting Legend

Join Date: Apr 2013

Location: PHX

Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)

Posts: 56,450

Quote:

Originally Posted by HNLbasedFlyer

Really? I was at the C16 club on Sunday and witnessed a frustrated Polaris customer complaining loudly at the check-in counter about the lack of Polaris amenities.

Oct 14, 2021, 9:55 am

#2486

HNLbasedFlyer

Join Date: Sep 2006

Location: HNL

Programs: UA GS4MM, MR LT Plat, Hilton Gold

Posts: 6,447

Quote:

Originally Posted by Kacee

Really? I was at the C16 club on Sunday and witnessed a frustrated Polaris customer complaining loudly at the check-in counter about the lack of Polaris amenities.

Yep - at least at B6. Group of passengers heading to the Erasure concert in London (you can't unhear those things) and they were definitely getting a head start on their trip. A happy bunch. They were getting all the premium drinks they wanted.

Oct 14, 2021, 12:55 pm

#2487

flyingrohit

Join Date: Sep 2016

Location: SNA (home), LAX, BOM/PNQ, LHR

Programs: UA 1K/*G, Marriott Gold Elite, IHG Platinum, HHonors Silver

Posts: 965

Quote:

Originally Posted by MatthewLAX

As an OC guy I would love LAX PL to open but where's the justifiable polaris service out of LAX? the 5 people that can fly to Australia? Tokyo flights arent very full. Unless they have other flights that will return soon.

EWR764 likes this.