Mar 18, 2020, 10:15 am
Last edit by: WineCountryUA
To check status of a particular UC or PL
https://www.united.com/en/us/fly/tra...locations.html
--- 13 July 2022 update 40 UC locations (31 airports) are now open
International UCs
Other UCs
DEN East (B44) closed (Sept 2021) for renovations -- up to a year, maybe will have a mini-Polaris section; Popup now open near B59.
No updates on reopening of the SFO Mezziane UC (no longer listed at all), IAD Midfield, near C4, or IAH Terminal A-A9
And some dated info for other clubs / lounges - unclear if still on this schedule with the delay in return of international business travel
Re-openned International UCs ( LHR, NRT, MEX, & GUM) HKG has not re-openned
And under constructionThe new EWR UC is under active construction (?May 2022) Openning May 2022
The PHX UC, in the new terminal, summer 2022?================================================== ====================
Older information (potentially out of date)
List of UCs, PLs and (any) ALs - as of 2020-03-29:
https://www.united.com/en/us/fly/tra...locations.html
--- 13 July 2022 update 40 UC locations (31 airports) are now open
These United Club locations are currently open:
- Atlanta (North Terminal, Concourse T, between Gates 11 and 12)
- Austin (near Gate 22)
- Boston (near Gate B24)
- Chicago O’Hare (near Gate B6, near Gate B18, near Gate C16 and across from Gate F9)
- Cleveland (between Gates C14 and C16)
- Dallas/Fort Worth (between Gates E6 and E7)
- Denver (near Gate B32 and Popup near B59)
- Fort Lauderdale (near Gate C1)
- Honolulu (above Gates G2 and G3)
- Houston Intercontinental (near Gate E11, Gate C1, Gate C33 and Terminal B, South Mezzanine)
- Las Vegas (between Gates D33 and D35)
- London Heathrow (Terminal T2b, up one level across from Gate B46)
- Los Angeles (near Gate 71A)
- Mexico City (Airside, Mezzanine Level, Terminal 1 near Gate H)
- Minneapolis (Concourse E, between Gates E6 and E8)
- New Orleans (neat Gate 7)
- New York/LaGuardia (near entrance of Gates 40-59)
- New York/Newark (near Gate C74, near Gate C93 (PopUp), and Term A2)
- Orange County, CA (near Gate 9)
- Orlando (near Gate B43)
- Philadelphia (between Concourses C and D)
- PDX (Concourse E, Gate E1) website not yet undated
- Raleigh/Durham (across from Gates D1 and D3)
- San Antonio (between Gates B3 and B5)
- San Diego (between Gates 47 and 48)
- San Francisco (near Gate E4, and near Gate F11, and between Gates G6 and G9)
- Seattle (across from Gate A10)
- Washington Dulles (near Gate C7, near Gate D8 and near Gate 17)
- Washington Reagan (near Gate 11 in Terminal B)
- LHR is open
- MEX is open
- NRT, HKG, GUM are closed
- IAD -- opened 21 Oct 2021
- EWR - opened 15 Nov 2021
- IAH -- opened 30 Nov 2021
- ORD - opened 7 Dec 2021
- SFO - opened 4 Jan 2022
- LAX - opened 2 March 2022
Other UCs
DEN East (B44) closed (Sept 2021) for renovations -- up to a year, maybe will have a mini-Polaris section; Popup now open near B59.
No updates on reopening of the SFO Mezziane UC (no longer listed at all), IAD Midfield, near C4, or IAH Terminal A-A9
And some dated info for other clubs / lounges - unclear if still on this schedule with the delay in return of international business travel
Re-openned International UCs ( LHR, NRT, MEX, & GUM) HKG has not re-openned
And under construction
The PHX UC, in the new terminal, summer 2022?
Older information (potentially out of date)
List of UCs, PLs and (any) ALs - as of 2020-03-29:
Code:
ID Airport Type Open? Location -- ------- ---- ----- -------- 1 ATL United Club Open Terminal T, Gates 11/12 2 AUS United Club Open West Concourse, Gate 22 3 BOS United Club Open Terminal B, Gate 24 4 ORD Polaris Lounge Closed Terminal 1, C Concourse, Gate C18 5 ORD United Club Closed Terminal 1, B Concourse, Gate B18 6 ORD United Club Open Terminal 1, B Concourse, Gate B6 7 ORD United Club Open Terminal 1, C Concourse, Gate C16 8 ORD United Club Closed Terminal 2, F Concourse, Gate F8 9 CLE United Club Open Gates C14/C16 10 DFW United Club Open Terminal E, Gates E6/E7 11 DEN United Club Closed Concourse B, Gate B32 12 DEN United Club Open Concourse B, Gate B44 13 FLL United Club Open Terminal 1, Gate C1 14 GUM United Club Closed Gates 10/11 15 HKG United Club Closed West Concourse, Room 7W504 16 HNL United Club Open Diamond Head Concourse, Gates G2/G3 17 IAH United Club Open Terminal E, Gates E11/E12 18 IAH United Club Closed Terminal C, Gate C33 19 IAH United Club Closed Terminal B, UX Ticket Counter 20 IAH United Club Closed Terminal A, Gate A9 21 IAH United Club Open Terminal C, Gate C1 22 IAH Polaris Lounge Closed Terminal E, Gate E12 23 LAS United Club Open Concourse D, Gates 33/35 24 LHR United Club Open Terminal 2, Gate B46 25 LAX United Club Open Terminal 7, Gate 71A 26 LAX Polaris Lounge Closed Terminal 7, Gates 73/75A 27 MEX United Club Closed Terminal 1, Gate H 28 MSP United Club Open Concourse E, Gates E6/E8 MSY United Club Closed Concourse C, Gate C7 29 LGA United Club Open Terminal B, Gates 40-59 Entrance 30 EWR United Club Open Terminal C, Gate C74 31 EWR United Club Closed Terminal A, Concourse A2 32 EWR United Club Closed Terminal C, Gate C93 33 EWR United Club Gone Terminal C, Gate C124 34 EWR Polaris Lounge Open Terminal C, Gates C102/C120 35 SNA United Club Open Gate 9 36 MCO United Club Open Concourse B, Gate 43 37 PHL United Club Closed Level 2, Concourses C/D 38 PHX United Club Closed (was Terminal 2, Gate 7, to be Terminal 3) 39 PDX United Club Open Concourse E, Gate E1 RDU United Club Closed Terminal 2, Gates D1/D3 40 SAT United Club Open Terminal B, Gates B3/B5 41 SAN United Club Open Terminal 2, Mezzanine Level, Gates 47/48 42 SFO United Club Open International Terminal, Boarding Area G, G6/G9 43 SFO United Club Open Terminal 3, Boarding Area F, Rotunda, Gate F11 44 SFO United Club Closed Terminal 3, Boarding Area E, Gate E4 45 SFO United Club Closed Terminal 3, Mezzanine Level, Gate E2 46 SFO Polaris Lounge Closed International Terminal, Security Checkpoint 47 SFO Arrivals Lounge Gone Terminal 3, Baggage Level 48 SEA United Club Open Concourse A, Mezzanine Level, Gate A10 49 NRT United Club Closed Satellite 3, Airside 50 DCA United Club Open Terminal B, Gate 11 51 IAD United Club Closed Concourse C, Gate C4 52 IAD United Club Closed Concourse C, Gate C7 53 IAD United Club Open Concourse D, Gate D8 54 IAD United Club Open Concourse C, Gate C17
COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.
Sep 16, 2021, 1:43 pm
#2221
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850
). IAH has stronger Central / Latin / South America
Last edited by WineCountryUA; Sep 16, 2021 at 1:49 pm Reason: IAH
Sep 16, 2021, 1:58 pm
#2222
Join Date: Nov 2010
Location: BWI, PHL, IAD
Programs: Marriott LT Titanium; Mileage Plus 1K, 1 MM; Global Entry
Posts: 1,516
My bigger concern now is Denver. With one of the two lounges now out of service indefinitely, what is UA planning to do for its lounge members at what is, at times lately, its busiest hub? The lack of a pop-up lounge while East is being renovated (and rumors that there will be no lounge at the forthcoming new concourse A gates), the situation there is pretty bad and will (IMO) surpass EWR as the worst hub for UC members.
Sep 16, 2021, 3:27 pm
#2223
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,043
When I see this thread bumped up, I eagerly open it in hopes of news about the GUM United Club.
Sep 16, 2021, 3:44 pm
#2224
Join Date: Nov 2005
Location: PHL, EWR
Programs: UA Gold; AA; Amtrak Select Plus;HH Diamond;Hyatt Disc;Hertz PC; Total Wine Grand Reserve!
Posts: 2,401
Sep 16, 2021, 4:05 pm
#2225
Join Date: Jul 2009
Location: WAS
Programs: UA Silver, Marriott Gold, IHG Silver, Hilton Silver, Hertz PC, National Exec Elite, Avis PC
Posts: 1,290
Sep 16, 2021, 5:05 pm
#2226
Join Date: Feb 2003
Location: Southern California
Programs: United MileagePlus Premier 1K, Delta SkyMiles Diamond Medallion
Posts: 1,150
That is awesome news about PHL and SEA, all we need is DCA, and we’re almost there!
Sep 16, 2021, 8:58 pm
#2227
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,043
And GUM!
Sep 17, 2021, 1:13 am
#2228
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Sep 17, 2021, 4:54 am
#2229
Join Date: Jan 2013
Location: Delaware
Programs: UA Mileage Plus, Amtrak Guest Rewards
Posts: 1,393
I bet if one adds up the revenue being paid by Polaris passengers in 2019 and does the same for 2021, one would find a spectacular difference. I'm guessing (besides far fewer Polaris flights) the amount of upgrade passengers per flight is higher than normal. There's a certain fixed cost of opening/operating the PLs. You may see a full flight, but UA sees far fewer flights and far fewer of the higher business travel fares they saw two years ago. There's a reason Polaris equipped a/c are available to fly to/from Hawaii - it's because they're not flying 5 times a day to (an example destination) LHR from EWR or 2x from SFO and IAH, 1x from LAX and DEN, multiple other times from IAD and ORD.. Maybe UA should convert the EWR PL to a UC for the time being - that would be incredibly convenient (considering location).
It's no different than buying the upgraded model of a car and they leave a few of the upgrade features off because they ran out. Or if a cruise ran out of liquor.
I said this 9 months ago and someone else mentioned it a few posts ago - using the Polaris Lounge as a temporary United Club would be a great idea. Did the Polaris Lounge have more capacity than the pop-up lounge does? If so, they could close the pop-up and use those staff members at what would be the C121 UC.
Sep 17, 2021, 6:04 am
#2230
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
This isn't about high-revenue full-fare J pax vs Leisure Z and P pax. This is about not being able to provide the service advertised as included in the ticket price. I'm assuming that UA pulled the Polaris Lounge inclusion from the sale of Polaris Lounge tickets and replaced it with the United Club. Fine, but then you need to be able to offer UA Club access to those guests. Simply denying someone of what they paid for because they didn't pay more for it isn't an excuse.
It's no different than buying the upgraded model of a car and they leave a few of the upgrade features off because they ran out. Or if a cruise ran out of liquor.
I said this 9 months ago and someone else mentioned it a few posts ago - using the Polaris Lounge as a temporary United Club would be a great idea. Did the Polaris Lounge have more capacity than the pop-up lounge does? If so, they could close the pop-up and use those staff members at what would be the C121 UC.
It's no different than buying the upgraded model of a car and they leave a few of the upgrade features off because they ran out. Or if a cruise ran out of liquor.
I said this 9 months ago and someone else mentioned it a few posts ago - using the Polaris Lounge as a temporary United Club would be a great idea. Did the Polaris Lounge have more capacity than the pop-up lounge does? If so, they could close the pop-up and use those staff members at what would be the C121 UC.
Of course, they should have already opened up Terminal A, and expanded the hours of the pop up as well. As someone mentioned above, the sole C74 Club is like a Superspreader event in the works - Packed with practically no masking due to food/drink consumption.
While United Marketing material all over the airport urges everyone to keep at least 6 feet apart.
They don't care.
Sep 17, 2021, 6:39 am
#2231
Join Date: Nov 2010
Location: IAH & CMH
Programs: UA GS, UA MM, Marriott Ambassador, Hilton Diamond, Uber Platinum :)
Posts: 772
Sep 17, 2021, 12:04 pm
#2232
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,019
Show me anything that says PL lounge is promised (or even advertised) with purchase of a ticket today. And that there is no language saying certain services/amenities aren't available.
Last edited by IAH-OIL-TRASH; Sep 17, 2021 at 12:10 pm
Sep 17, 2021, 12:21 pm
#2233
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,162
https://www.united.com/ual/en/us/fly...t/polaris.html
Customers can visit United Polaris lounges at Chicago O’Hare, Houston Intercontinental, Los Angeles, New York/Newark and San Francisco. Over the course of the next few years, lounges will open at Washington Dulles, Hong Kong, London Heathrow and Tokyo Narita. The United Polaris lounges are available exclusively to our international premium cabin travelers, offering a thoughtful selection of amenities — such as signature seating, a relaxation area and showers — to help you prepare for your flight.
https://www.united.com/ual/en/us/fly...ium-cabin.html
http://united.com/polaris (which redirects to https://view.ceros.com/united/polari...ness-class/p/1)
Your journey starts in our modern, elegant United Polaris lounge, where you can relax, recharge, or engage in a quiet work session until it's time for takeoff.
Yes, the first link has a vague "...some features of United Polaris business class have changed or may be unavailable right now..." disclaimer but it's not at all clear to the casual viewer that that means the entire "United Polaris lounge" heading might as well be stricken.
Sep 17, 2021, 10:11 pm
#2234
Join Date: Sep 2016
Location: SNA (home), LAX, BOM/PNQ, LHR
Programs: UA 1K/*G, Marriott Gold Elite, IHG Platinum, HHonors Silver
Posts: 965
This isn't about high-revenue full-fare J pax vs Leisure Z and P pax. This is about not being able to provide the service advertised as included in the ticket price. I'm assuming that UA pulled the Polaris Lounge inclusion from the sale of Polaris Lounge tickets and replaced it with the United Club. Fine, but then you need to be able to offer UA Club access to those guests. Simply denying someone of what they paid for because they didn't pay more for it isn't an excuse.
Sep 17, 2021, 10:32 pm
#2235
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Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
To this point, work put me on bom-ewr-lax (or rather I was) in January in J and I happily switched to a bom-zrh-lax routing. From the questionable status of the polaris lounge, to the disastrous food I'm seeing on the let's eat thread, to the equipment downgrade for a near 16 hour flight, Im happy to switch and maybe Im being picky but that does make a difference. AA has reopened a flagship lounge and more coming very soon. Where's United? We are back in 2016 with the United clubs prior to a business class flight.
David