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COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.

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Old Mar 18, 2020, 10:15 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
To check status of a particular UC or PL
https://www.united.com/en/us/fly/tra...locations.html

--- 13 July 2022 update 40 UC locations (31 airports) are now open
These United Club locations are currently open:
  • Atlanta (North Terminal, Concourse T, between Gates 11 and 12)
  • Austin (near Gate 22)
  • Boston (near Gate B24)
  • Chicago O’Hare (near Gate B6, near Gate B18, near Gate C16 and across from Gate F9)
  • Cleveland (between Gates C14 and C16)
  • Dallas/Fort Worth (between Gates E6 and E7)
  • Denver (near Gate B32 and Popup near B59)
  • Fort Lauderdale (near Gate C1)
  • Honolulu (above Gates G2 and G3)
  • Houston Intercontinental (near Gate E11, Gate C1, Gate C33 and Terminal B, South Mezzanine)
  • Las Vegas (between Gates D33 and D35)
  • London Heathrow (Terminal T2b, up one level across from Gate B46)
  • Los Angeles (near Gate 71A)
  • Mexico City (Airside, Mezzanine Level, Terminal 1 near Gate H)
  • Minneapolis (Concourse E, between Gates E6 and E8)
  • New Orleans (neat Gate 7)
  • New York/LaGuardia (near entrance of Gates 40-59)
  • New York/Newark (near Gate C74, near Gate C93 (PopUp), and Term A2)
  • Orange County, CA (near Gate 9)
  • Orlando (near Gate B43)
  • Philadelphia (between Concourses C and D)
  • PDX (Concourse E, Gate E1) website not yet undated
  • Raleigh/Durham (across from Gates D1 and D3)
  • San Antonio (between Gates B3 and B5)
  • San Diego (between Gates 47 and 48)
  • San Francisco (near Gate E4, and near Gate F11, and between Gates G6 and G9)
  • Seattle (across from Gate A10)
  • Washington Dulles (near Gate C7, near Gate D8 and near Gate 17)
  • Washington Reagan (near Gate 11 in Terminal B)
International UCs
  • LHR is open
  • MEX is open
  • NRT, HKG, GUM are closed
Polaris Lounges
  • IAD -- opened 21 Oct 2021
  • EWR - opened 15 Nov 2021
  • IAH -- opened 30 Nov 2021
  • ORD - opened 7 Dec 2021
  • SFO - opened 4 Jan 2022
  • LAX - opened 2 March 2022
and
Other UCs
DEN East (B44) closed (Sept 2021) for renovations -- up to a year, maybe will have a mini-Polaris section; Popup now open near B59.
No updates on reopening of the SFO Mezziane UC (no longer listed at all), IAD Midfield, near C4, or IAH Terminal A-A9

And some dated info for other clubs / lounges - unclear if still on this schedule with the delay in return of international business travel
Re-openned International UCs ( LHR, NRT, MEX, & GUM) HKG has not re-openned
And under construction
The new EWR UC is under active construction (?May 2022) Openning May 2022
The PHX UC, in the new terminal, summer 2022?
================================================== ====================
Older information (potentially out of date)


List of UCs, PLs and (any) ALs - as of 2020-03-29:

Code:
ID Airport Type Open? Location
-- ------- ---- ----- --------
1 ATL United Club Open Terminal T, Gates 11/12
2 AUS United Club Open West Concourse, Gate 22
3 BOS United Club Open Terminal B, Gate 24
4 ORD Polaris Lounge Closed Terminal 1, C Concourse, Gate C18
5 ORD United Club Closed Terminal 1, B Concourse, Gate B18
6 ORD United Club Open Terminal 1, B Concourse, Gate B6
7 ORD United Club Open Terminal 1, C Concourse, Gate C16
8 ORD United Club Closed Terminal 2, F Concourse, Gate F8
9 CLE United Club Open Gates C14/C16
10 DFW United Club Open Terminal E, Gates E6/E7
11 DEN United Club Closed Concourse B, Gate B32
12 DEN United Club Open Concourse B, Gate B44
13 FLL United Club Open Terminal 1, Gate C1
14 GUM United Club Closed Gates 10/11
15 HKG United Club Closed West Concourse, Room 7W504
16 HNL United Club Open Diamond Head Concourse, Gates G2/G3
17 IAH United Club Open Terminal E, Gates E11/E12
18 IAH United Club Closed Terminal C, Gate C33
19 IAH United Club Closed Terminal B, UX Ticket Counter
20 IAH United Club Closed Terminal A, Gate A9
21 IAH United Club Open Terminal C, Gate C1
22 IAH Polaris Lounge Closed Terminal E, Gate E12
23 LAS United Club Open Concourse D, Gates 33/35
24 LHR United Club Open Terminal 2, Gate B46
25 LAX United Club Open Terminal 7, Gate 71A
26 LAX Polaris Lounge Closed Terminal 7, Gates 73/75A
27 MEX United Club Closed Terminal 1, Gate H
28 MSP United Club Open Concourse E, Gates E6/E8
MSY United Club Closed Concourse C, Gate C7
29 LGA United Club Open Terminal B, Gates 40-59 Entrance
30 EWR United Club Open Terminal C, Gate C74
31 EWR United Club Closed Terminal A, Concourse A2
32 EWR United Club Closed Terminal C, Gate C93
33 EWR United Club Gone Terminal C, Gate C124
34 EWR Polaris Lounge Open Terminal C, Gates C102/C120
35 SNA United Club Open Gate 9
36 MCO United Club Open Concourse B, Gate 43
37 PHL United Club Closed Level 2, Concourses C/D
38 PHX United Club Closed (was Terminal 2, Gate 7, to be Terminal 3)
39 PDX United Club Open Concourse E, Gate E1
RDU United Club Closed Terminal 2, Gates D1/D3
40 SAT United Club Open Terminal B, Gates B3/B5
41 SAN United Club Open Terminal 2, Mezzanine Level, Gates 47/48
42 SFO United Club Open International Terminal, Boarding Area G, G6/G9
43 SFO United Club Open Terminal 3, Boarding Area F, Rotunda, Gate F11
44 SFO United Club Closed Terminal 3, Boarding Area E, Gate E4
45 SFO United Club Closed Terminal 3, Mezzanine Level, Gate E2
46 SFO Polaris Lounge Closed International Terminal, Security Checkpoint
47 SFO Arrivals Lounge Gone Terminal 3, Baggage Level
48 SEA United Club Open Concourse A, Mezzanine Level, Gate A10
49 NRT United Club Closed Satellite 3, Airside
50 DCA United Club Open Terminal B, Gate 11
51 IAD United Club Closed Concourse C, Gate C4
52 IAD United Club Closed Concourse C, Gate C7
53 IAD United Club Open Concourse D, Gate D8
54 IAD United Club Open Concourse C, Gate C17

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COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.

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Old May 23, 2020, 8:07 pm
  #106  
 
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,268
Originally Posted by bocastephen
This is how I am looking at things - I do not need to travel, I *want* to travel, so my approach for the rest of the year given that I no longer need to requalify for 2021 is to use PPs or miles and fly late summer or early fall, but if the product is not ready, then I am not going to waste the points or miles on it, I will either take a different airline or just not go at all. I will not pay for a dumbed-down product regardless of the excuse used by the airline to justify the service reductions.
Yes, that is my plan as well. However there may come a time that the product is "not ready" and the PPs are in danger of expiring.

Originally Posted by bocastephen
The lounges can re-open when demand is there, but the only thing separating the old food service from the new possible new food service standards is the behavior of customers and the willingness of staff to supervise them - United has apparently instructed its lounge contract staff that they are to have no contact with customers regarding behavior, rules or issues within the club - this dumb policy needs to change. If someone is found to be violating safe food handling standards, they should be removed from the club by any available staff, and if they are caught doing it more than twice, their membership should be terminated and/or permanently banned from entry to a UA operated lounge regardless of ticketed cabin or status.
Originally Posted by HNLbasedFlyer
That is a great policy - nobody wants to belong to a club where staff is micromanaging and scrutinizing every guests behavior to the point it makes people uncomfortable.
I think there can be a healthy balance. We've all seen people using their bare hands to grab food from the buffet. There are many ways to handle that. Yes, they can kick that person out and ban them. That seems to be on the extreme end of the scale. They can do nothing because they don't notice, that's on the other end of the extreme. They could better monitor the food. For example, if someone does contaminate the food, they can remove and replace it. I've seen this done in the past in the rare times I've witnessed it. They could politely ask the guest to stop using their bare hands as well and slowly escalate. None of this is ground breaking. It's basic hospitality. Overall, I've never found this to be a big issue, I've never felt unsafe eating from the buffet or gotten sick. It's typically much better than over in some places in europe and asia where they dont even have sneeze guards. Moving forward, it may be a moot point at least for the near future.
eng3 is offline  
Old Jun 7, 2020, 6:40 pm
  #107  
 
Join Date: Jun 2020
Programs: UA 1k, Marriott Titanium, Hertz PC
Posts: 27
Any word when more UC clubs are reopening???
siesta6207 is offline  
Old Jun 7, 2020, 8:51 pm
  #108  
 
Join Date: Jun 2005
Location: Bloomfield, NJ
Programs: UA Gold, Million Miler, Marriott platinum, lifetime platinum
Posts: 974
Originally Posted by siesta6207
I'd settle for any UC club to be reopened at EWR right now....this new club will be opened on UA time...which means don't expect it any time soon
Does anybody have any idea of when UA Clubs will reopen?

Also, what are partial membership fee refunds, and CHASE club card refunds. We're at 1/4 of the year, and more coming with no club access, but we're paying for it. Any insight? I'm guess I'll get bumped to another thread, but I can't find anything on this topic.
JerseyCityS is offline  
Old Jun 7, 2020, 9:19 pm
  #109  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,821
Originally Posted by JerseyCityS
Does anybody have any idea of when UA Clubs will reopen? ..
No hints yet but passenger traffic would have to get better than 15-20%, my guess in the 30+% range for a few more to open. The passenger volume just isn't there yet.

Originally Posted by JerseyCityS
Also, what are partial membership fee refunds, ...
For those that purchase UC membership directly from UA
UA Extends Subscriptions (UC membership,E+ access,WiFi, Bag) due to COVID19 by 6 mths
Originally Posted by JerseyCityS
.... and CHASE club card refunds. .....
Maybe a statement credit
Chase MP Club creditcard - Benefits, Q&A,...(none or maybe $100 AF discount for 2020)
Dublin_rfk likes this.
WineCountryUA is offline  
Old Jun 9, 2020, 11:56 am
  #110  
 
Join Date: Jan 2009
Location: IAH/EWR-LGA/MIA
Programs: UA Global Services 3.2 MM, Marriott Bonvoy Lifetime Titanium Elite, AA Exec Plat
Posts: 2,503
Is LHR VIP open or closed? I'm assuming the latter but didn't see anything definitive on here. I know NRT VIP closed even before most PLs/UCs shut down, and HKG UC is closed (so I assume VIP is as well), but since LHR UC is open, just wondering about VIP. Thanks.
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st530 is offline  
Old Jun 18, 2020, 7:33 am
  #111  
 
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,268
Spotted people moving furniture (chairs tables) into the ORD PL today. Probably can't decipher any meaning. Updating/reconfigure for reopening? General storage? Furniture didn't look very new.
eng3 is offline  
Old Jun 18, 2020, 7:35 am
  #112  
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Join Date: Aug 2015
Posts: 11,458
Originally Posted by eng3
Spotted people moving furniture (chairs tables) into the ORD PL today. Probably can't decipher any meaning. Updating/reconfigure for reopening? General storage? Furniture didn't look very new.
Curious if you saw what style of furniture? E.g., UC has lighter colours, PL mostly darker.
fumje is offline  
Old Jun 18, 2020, 7:53 am
  #113  
 
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,268
Originally Posted by fumje
Curious if you saw what style of furniture? E.g., UC has lighter colours, PL mostly darker.
Like tan rounded back. Looked like it was from the 70s. Didn't look like the PL stuff
eng3 is offline  
Old Jun 18, 2020, 9:10 am
  #114  
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Originally Posted by eng3
Like tan rounded back. Looked like it was from the 70s. Didn't look like the PL stuff
Seems maybe like general storage.
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fumje is offline  
Old Jun 18, 2020, 12:16 pm
  #115  
 
Join Date: May 2007
Programs: UA 1K, Hyatt Globalist
Posts: 5,447
With demand slowly recovering, ORD getting more TATL flights in July (and other international hubs seeing similar growth, including both on UA and *A partners), and restrictions on restaurant-style dining slowly lifting, one has to wonder how long UA can keep its Polaris lounges closed under the guises of "reduced demand" and "health and safety".
dkc192 is offline  
Old Jun 18, 2020, 12:45 pm
  #116  
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Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,192
Originally Posted by dkc192
With demand slowly recovering, ORD getting more TATL flights in July (and other international hubs seeing similar growth, including both on UA and *A partners), and restrictions on restaurant-style dining slowly lifting, one has to wonder how long UA can keep its Polaris lounges closed under the guises of "reduced demand" and "health and safety".
Aside from the general cheapskateness that is probably a major driver at this point, they might also be trying to figure out how to handle the dining options in the PL - some jurisdictions, such as LA County, still ban self-service food of any kinds, even with no evidence that coronavirus is foodbourne, but this issue could be easily resolved with 1) mandatory mask use at the buffet 2) mandatory food service glove use at the buffet for touching handles 3) having one of the generally useless Sodexo people filter how many people are at the buffet at any one time, and 4) putting a responsible person is charge of handling issues where people violate 1, 2 or 3, or use their hands to take food - but if the county health departments are unwilling to waver, there isn't much any airline can do about it
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bocastephen is offline  
Old Jun 18, 2020, 12:46 pm
  #117  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,821
Originally Posted by dkc192
With demand slowly recovering, ... one has to wonder how long UA can keep its Polaris lounges closed under the guises of "reduced demand" and "health and safety".
For July UA will be at 20% YOY for international operation. Probably still below anybody's reopening threshold for PL.

And for at least July there are significant EU and numerous jurisdictions entry issues for many.

Maybe Q4 if there is no significant second wave.
WineCountryUA is offline  
Old Jun 18, 2020, 7:17 pm
  #118  
 
Join Date: Jul 2013
Location: 32 16N/110 57W
Programs: Asiana Club Diamond (*G), AA PPro (OWE), Korean Air Skypass MC (STE)
Posts: 157
Open UC f&b options
For the open UCs, what’s the f&b options available?
LittleBird is offline  
Old Jun 18, 2020, 7:24 pm
  #119  
 
Join Date: Jul 2014
Posts: 112
Bars are open with everything from liquor to coffee. Food is wrapped snack stuff. Chips, cookies, granola bars etc.
Rock214 is offline  
Old Jun 18, 2020, 7:26 pm
  #120  
Suspended
 
Join Date: May 2019
Location: Chicago
Programs: ,united 1k, AA EXP, HH Diamond,BA gold, Hyatt globalist
Posts: 974
With the amount of international flights that are starting, I am pretty confident in saying at least 1 PL will be open by late July/ early August.
united 1k flyer is offline  



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