Mar 18, 2020, 10:15 am
Last edit by: WineCountryUA
To check status of a particular UC or PL
https://www.united.com/en/us/fly/tra...locations.html
--- 13 July 2022 update 40 UC locations (31 airports) are now open
International UCs
Other UCs
DEN East (B44) closed (Sept 2021) for renovations -- up to a year, maybe will have a mini-Polaris section; Popup now open near B59.
No updates on reopening of the SFO Mezziane UC (no longer listed at all), IAD Midfield, near C4, or IAH Terminal A-A9
And some dated info for other clubs / lounges - unclear if still on this schedule with the delay in return of international business travel
Re-openned International UCs ( LHR, NRT, MEX, & GUM) HKG has not re-openned
And under constructionThe new EWR UC is under active construction (?May 2022) Openning May 2022
The PHX UC, in the new terminal, summer 2022?================================================== ====================
Older information (potentially out of date)
List of UCs, PLs and (any) ALs - as of 2020-03-29:
https://www.united.com/en/us/fly/tra...locations.html
--- 13 July 2022 update 40 UC locations (31 airports) are now open
These United Club locations are currently open:
- Atlanta (North Terminal, Concourse T, between Gates 11 and 12)
- Austin (near Gate 22)
- Boston (near Gate B24)
- Chicago O’Hare (near Gate B6, near Gate B18, near Gate C16 and across from Gate F9)
- Cleveland (between Gates C14 and C16)
- Dallas/Fort Worth (between Gates E6 and E7)
- Denver (near Gate B32 and Popup near B59)
- Fort Lauderdale (near Gate C1)
- Honolulu (above Gates G2 and G3)
- Houston Intercontinental (near Gate E11, Gate C1, Gate C33 and Terminal B, South Mezzanine)
- Las Vegas (between Gates D33 and D35)
- London Heathrow (Terminal T2b, up one level across from Gate B46)
- Los Angeles (near Gate 71A)
- Mexico City (Airside, Mezzanine Level, Terminal 1 near Gate H)
- Minneapolis (Concourse E, between Gates E6 and E8)
- New Orleans (neat Gate 7)
- New York/LaGuardia (near entrance of Gates 40-59)
- New York/Newark (near Gate C74, near Gate C93 (PopUp), and Term A2)
- Orange County, CA (near Gate 9)
- Orlando (near Gate B43)
- Philadelphia (between Concourses C and D)
- PDX (Concourse E, Gate E1) website not yet undated
- Raleigh/Durham (across from Gates D1 and D3)
- San Antonio (between Gates B3 and B5)
- San Diego (between Gates 47 and 48)
- San Francisco (near Gate E4, and near Gate F11, and between Gates G6 and G9)
- Seattle (across from Gate A10)
- Washington Dulles (near Gate C7, near Gate D8 and near Gate 17)
- Washington Reagan (near Gate 11 in Terminal B)
- LHR is open
- MEX is open
- NRT, HKG, GUM are closed
- IAD -- opened 21 Oct 2021
- EWR - opened 15 Nov 2021
- IAH -- opened 30 Nov 2021
- ORD - opened 7 Dec 2021
- SFO - opened 4 Jan 2022
- LAX - opened 2 March 2022
Other UCs
DEN East (B44) closed (Sept 2021) for renovations -- up to a year, maybe will have a mini-Polaris section; Popup now open near B59.
No updates on reopening of the SFO Mezziane UC (no longer listed at all), IAD Midfield, near C4, or IAH Terminal A-A9
And some dated info for other clubs / lounges - unclear if still on this schedule with the delay in return of international business travel
Re-openned International UCs ( LHR, NRT, MEX, & GUM) HKG has not re-openned
And under construction
The PHX UC, in the new terminal, summer 2022?
Older information (potentially out of date)
List of UCs, PLs and (any) ALs - as of 2020-03-29:
Code:
ID Airport Type Open? Location -- ------- ---- ----- -------- 1 ATL United Club Open Terminal T, Gates 11/12 2 AUS United Club Open West Concourse, Gate 22 3 BOS United Club Open Terminal B, Gate 24 4 ORD Polaris Lounge Closed Terminal 1, C Concourse, Gate C18 5 ORD United Club Closed Terminal 1, B Concourse, Gate B18 6 ORD United Club Open Terminal 1, B Concourse, Gate B6 7 ORD United Club Open Terminal 1, C Concourse, Gate C16 8 ORD United Club Closed Terminal 2, F Concourse, Gate F8 9 CLE United Club Open Gates C14/C16 10 DFW United Club Open Terminal E, Gates E6/E7 11 DEN United Club Closed Concourse B, Gate B32 12 DEN United Club Open Concourse B, Gate B44 13 FLL United Club Open Terminal 1, Gate C1 14 GUM United Club Closed Gates 10/11 15 HKG United Club Closed West Concourse, Room 7W504 16 HNL United Club Open Diamond Head Concourse, Gates G2/G3 17 IAH United Club Open Terminal E, Gates E11/E12 18 IAH United Club Closed Terminal C, Gate C33 19 IAH United Club Closed Terminal B, UX Ticket Counter 20 IAH United Club Closed Terminal A, Gate A9 21 IAH United Club Open Terminal C, Gate C1 22 IAH Polaris Lounge Closed Terminal E, Gate E12 23 LAS United Club Open Concourse D, Gates 33/35 24 LHR United Club Open Terminal 2, Gate B46 25 LAX United Club Open Terminal 7, Gate 71A 26 LAX Polaris Lounge Closed Terminal 7, Gates 73/75A 27 MEX United Club Closed Terminal 1, Gate H 28 MSP United Club Open Concourse E, Gates E6/E8 MSY United Club Closed Concourse C, Gate C7 29 LGA United Club Open Terminal B, Gates 40-59 Entrance 30 EWR United Club Open Terminal C, Gate C74 31 EWR United Club Closed Terminal A, Concourse A2 32 EWR United Club Closed Terminal C, Gate C93 33 EWR United Club Gone Terminal C, Gate C124 34 EWR Polaris Lounge Open Terminal C, Gates C102/C120 35 SNA United Club Open Gate 9 36 MCO United Club Open Concourse B, Gate 43 37 PHL United Club Closed Level 2, Concourses C/D 38 PHX United Club Closed (was Terminal 2, Gate 7, to be Terminal 3) 39 PDX United Club Open Concourse E, Gate E1 RDU United Club Closed Terminal 2, Gates D1/D3 40 SAT United Club Open Terminal B, Gates B3/B5 41 SAN United Club Open Terminal 2, Mezzanine Level, Gates 47/48 42 SFO United Club Open International Terminal, Boarding Area G, G6/G9 43 SFO United Club Open Terminal 3, Boarding Area F, Rotunda, Gate F11 44 SFO United Club Closed Terminal 3, Boarding Area E, Gate E4 45 SFO United Club Closed Terminal 3, Mezzanine Level, Gate E2 46 SFO Polaris Lounge Closed International Terminal, Security Checkpoint 47 SFO Arrivals Lounge Gone Terminal 3, Baggage Level 48 SEA United Club Open Concourse A, Mezzanine Level, Gate A10 49 NRT United Club Closed Satellite 3, Airside 50 DCA United Club Open Terminal B, Gate 11 51 IAD United Club Closed Concourse C, Gate C4 52 IAD United Club Closed Concourse C, Gate C7 53 IAD United Club Open Concourse D, Gate D8 54 IAD United Club Open Concourse C, Gate C17
COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.
Mar 18, 2020, 6:34 pm
#46
Join Date: Oct 2019
Posts: 15
Polaris in-cabin service?
Has anyone flown long-haul Polaris in the last couple of days? Curious as to whether the level of service is consistent with pre-virus times. Dessert cart? Flight attendants seem anxious? Revised service? Thanks!
Mar 18, 2020, 7:34 pm
#47
Join Date: May 2009
Location: TPA Bay area
Posts: 485
UC in London? on Polaris flight
Does anyone have any info on the United Clubs that do remain open in London Heathrow? Have a family member booked out of London to Dulles next Monday, Polaris flight. I know this is a rather somber time to be concerned with lounge access, but she will have 3 hours to wait in LHR.
Mar 18, 2020, 7:42 pm
#48
Join Date: Jun 2005
Location: Bloomfield, NJ
Programs: UA Gold, Million Miler, Marriott platinum, lifetime platinum
Posts: 974
I flew LHR EWR less than a week ago. Maybe 5 or 6 in Polaris. Service was excellent. Crew was very upbeat, and they said that had plenty of choices, everybody gets what they want, including seconds if wanted! Constant drink refills, and overall a great flight in terrible circumstances. UA Club at LHR was a ghost time, but fully catered. It is the best UA Club in the system in my opinion.
Mar 18, 2020, 8:54 pm
#49
Join Date: Feb 2000
Location: Lake Oswego, OR
Programs: UA 1K 2MM, Marriott Lifetime Platinum, Hilton Diamond
Posts: 3,202
I flew SIN-SFO on Tuesday, service was fine, flight attendants were great and nobody seemed nervous. The dessert cart was used - the only thing missing was hot towel service. On a later SFO-EWR flight in a mostly empty business cain, the FAs were practically giddy, although I'm not sure why. Their loud laughter impeded with my ability to pass out.
Mar 18, 2020, 9:04 pm
#50
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,769
Mar 18, 2020, 9:28 pm
#51
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,000
The under-booked front cabins are sure providing a lot of new target practice for the UC receptionists. Two couples in front of me at SFO Rotunda club last night thought "upgrades to first class provided lounge access". Haven't observed that in years...
Mar 19, 2020, 2:07 am
#52
Join Date: Sep 2016
Location: SNA (home), LAX, BOM/PNQ, LHR
Programs: UA 1K/*G, Marriott Gold Elite, IHG Platinum, HHonors Silver
Posts: 962
Relative of mine flew EWR-BOM in J yesterday, said it was completely full in J and O and only 5 or 6 open seats in Y best he could tell. I guess UA really properly picked out the routes it wants to operate. But I would argue why not operate the Polaris lounge only for limited hours? Like EWR in the evenings are bound to be busy as UA48 to BOM and UA82 to DEL are usually filled up in J (for the most part even during these times), so maybe operate during those hours only, or something of the sort.
Mar 19, 2020, 10:19 am
#53
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,000
Relative of mine flew EWR-BOM in J yesterday, said it was completely full in J and O and only 5 or 6 open seats in Y best he could tell. I guess UA really properly picked out the routes it wants to operate. But I would argue why not operate the Polaris lounge only for limited hours? Like EWR in the evenings are bound to be busy as UA48 to BOM and UA82 to DEL are usually filled up in J (for the most part even during these times), so maybe operate during those hours only, or something of the sort.
Mar 19, 2020, 12:36 pm
#54
Join Date: Sep 2016
Location: SNA (home), LAX, BOM/PNQ, LHR
Programs: UA 1K/*G, Marriott Gold Elite, IHG Platinum, HHonors Silver
Posts: 962
Simple. UA is bleeding oceans of cash right now. Cutting contractor staff needed to service a few dozens of people is a no-brainer. It's not a trivial thing to staff and cater (food, supplies, cleaning) the Polaris lounge, especially for such a small group of users.
But in that case, maybe a just few staffers and limited Polaris features? Perhaps a light buffet? I'm sure travelers would like the separate space and wifi at least. Not to mention having just one club open in these hubs is not exactly keeping up with the social distancing requirements I would say.
Ehh who am I kidding, it's United, if they are bleeding cash they wouldn't hesitate to close all their lounges anyways. They are probably thinking that they are "doing us a favor" by keeping a single club open in these hubs.
Mar 19, 2020, 12:41 pm
#55
Join Date: Mar 2018
Programs: UA 1K, AA EXP. Hilton Diamond
Posts: 1,129
That's true I completely ignored the aspect of actually setting up the food spread to the degree and detail the Polaris lounges do, not to mention the restaurant catering.
But in that case, maybe a just few staffers and limited Polaris features? Perhaps a light buffet? I'm sure travelers would like the separate space and wifi at least. Not to mention having just one club open in these hubs is not exactly keeping up with the social distancing requirements I would say.
Ehh who am I kidding, it's United, if they are bleeding cash they wouldn't hesitate to close all their lounges anyways. They are probably thinking that they are "doing us a favor" by keeping a single club open in these hubs.
But in that case, maybe a just few staffers and limited Polaris features? Perhaps a light buffet? I'm sure travelers would like the separate space and wifi at least. Not to mention having just one club open in these hubs is not exactly keeping up with the social distancing requirements I would say.
Ehh who am I kidding, it's United, if they are bleeding cash they wouldn't hesitate to close all their lounges anyways. They are probably thinking that they are "doing us a favor" by keeping a single club open in these hubs.
Mar 19, 2020, 12:45 pm
#56
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,769
Just as DL, AA and most major airlines are doing --- or at least those that are continuing to try to provide some service versus shutting down completely ????
Mar 19, 2020, 12:47 pm
#57
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,000
If your argument is about spacing, might as well shut down all the lounges - there's more room per passenger in the terminals nowadays. There would also be that many fewer people (UC lounge staff) to come into contact with.
I think I'd be happy with at least the UCs still being open...
Last edited by IAH-OIL-TRASH; Mar 19, 2020 at 12:57 pm
Mar 19, 2020, 1:04 pm
#58
Join Date: Apr 2014
Location: CLE/RSW
Programs: Marriot Lifetime Plat
Posts: 206
Normally I would think from a cost/demand standpoint that the UCs are not far from being temporarily closed. That said, I'm sure more than one person will try to sue based on having paid for a membership. 
Mar 19, 2020, 1:10 pm
#59
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
I think United has determined keeping the lounges open is far cheaper than giving a credit or extension for memberships for people who aren't even flying
Mar 19, 2020, 2:58 pm
#60
Join Date: Sep 2016
Location: SNA (home), LAX, BOM/PNQ, LHR
Programs: UA 1K/*G, Marriott Gold Elite, IHG Platinum, HHonors Silver
Posts: 962
You mean before getting on India-bound packed planes with the same people that were in the lounge for a 14 hours or whatever flight where distancing requirements are not even close to the spacing available in a UC? From my experience at the SFO Rotunda UC Tuesday night, there was plenty of room, and far more than in a Polaris cabin.
If your argument is about spacing, might as well shut down all the lounges - there's more room per passenger in the terminals nowadays. There would also be that many fewer people (UC lounge staff) to come into contact with.
I think I'd be happy with at least the UCs still being open...
If your argument is about spacing, might as well shut down all the lounges - there's more room per passenger in the terminals nowadays. There would also be that many fewer people (UC lounge staff) to come into contact with.
I think I'd be happy with at least the UCs still being open...
. And Likewise UA49/83 which are even more packed.Also I'm starting to think I'm not meant to visit a Polaris lounge at EWR. I've had a grand total of 5 Polaris eligible flights from EWR. One of them a car crashed right about .2 miles in front of me on the freeway and was stuck there for 2 hours before I was able to go anywhere, and so very late to the airport. Twice, I just showed up late for no reason in typical Indian fashion, another time I got a battlefield upgrade, and the 5th, I ran into friend at airport who was coincidentally on same flight but in Y, didn't feel like leaving him out so walked him into a UC and spent time there instead. And If I fly UA this summer on return from FRA, and Polaris lounge still closed, that's 6
.
Last edited by flyingrohit; Mar 19, 2020 at 3:04 pm