Mar 18, 2020, 10:15 am
Last edit by: WineCountryUA
To check status of a particular UC or PL
https://www.united.com/en/us/fly/tra...locations.html
--- 13 July 2022 update 40 UC locations (31 airports) are now open
International UCs
Other UCs
DEN East (B44) closed (Sept 2021) for renovations -- up to a year, maybe will have a mini-Polaris section; Popup now open near B59.
No updates on reopening of the SFO Mezziane UC (no longer listed at all), IAD Midfield, near C4, or IAH Terminal A-A9
And some dated info for other clubs / lounges - unclear if still on this schedule with the delay in return of international business travel
Re-openned International UCs ( LHR, NRT, MEX, & GUM) HKG has not re-openned
And under constructionThe new EWR UC is under active construction (?May 2022) Openning May 2022
The PHX UC, in the new terminal, summer 2022?================================================== ====================
Older information (potentially out of date)
List of UCs, PLs and (any) ALs - as of 2020-03-29:
https://www.united.com/en/us/fly/tra...locations.html
--- 13 July 2022 update 40 UC locations (31 airports) are now open
These United Club locations are currently open:
- Atlanta (North Terminal, Concourse T, between Gates 11 and 12)
- Austin (near Gate 22)
- Boston (near Gate B24)
- Chicago O’Hare (near Gate B6, near Gate B18, near Gate C16 and across from Gate F9)
- Cleveland (between Gates C14 and C16)
- Dallas/Fort Worth (between Gates E6 and E7)
- Denver (near Gate B32 and Popup near B59)
- Fort Lauderdale (near Gate C1)
- Honolulu (above Gates G2 and G3)
- Houston Intercontinental (near Gate E11, Gate C1, Gate C33 and Terminal B, South Mezzanine)
- Las Vegas (between Gates D33 and D35)
- London Heathrow (Terminal T2b, up one level across from Gate B46)
- Los Angeles (near Gate 71A)
- Mexico City (Airside, Mezzanine Level, Terminal 1 near Gate H)
- Minneapolis (Concourse E, between Gates E6 and E8)
- New Orleans (neat Gate 7)
- New York/LaGuardia (near entrance of Gates 40-59)
- New York/Newark (near Gate C74, near Gate C93 (PopUp), and Term A2)
- Orange County, CA (near Gate 9)
- Orlando (near Gate B43)
- Philadelphia (between Concourses C and D)
- PDX (Concourse E, Gate E1) website not yet undated
- Raleigh/Durham (across from Gates D1 and D3)
- San Antonio (between Gates B3 and B5)
- San Diego (between Gates 47 and 48)
- San Francisco (near Gate E4, and near Gate F11, and between Gates G6 and G9)
- Seattle (across from Gate A10)
- Washington Dulles (near Gate C7, near Gate D8 and near Gate 17)
- Washington Reagan (near Gate 11 in Terminal B)
- LHR is open
- MEX is open
- NRT, HKG, GUM are closed
- IAD -- opened 21 Oct 2021
- EWR - opened 15 Nov 2021
- IAH -- opened 30 Nov 2021
- ORD - opened 7 Dec 2021
- SFO - opened 4 Jan 2022
- LAX - opened 2 March 2022
Other UCs
DEN East (B44) closed (Sept 2021) for renovations -- up to a year, maybe will have a mini-Polaris section; Popup now open near B59.
No updates on reopening of the SFO Mezziane UC (no longer listed at all), IAD Midfield, near C4, or IAH Terminal A-A9
And some dated info for other clubs / lounges - unclear if still on this schedule with the delay in return of international business travel
Re-openned International UCs ( LHR, NRT, MEX, & GUM) HKG has not re-openned
And under construction
The PHX UC, in the new terminal, summer 2022?
Older information (potentially out of date)
List of UCs, PLs and (any) ALs - as of 2020-03-29:
Code:
ID Airport Type Open? Location -- ------- ---- ----- -------- 1 ATL United Club Open Terminal T, Gates 11/12 2 AUS United Club Open West Concourse, Gate 22 3 BOS United Club Open Terminal B, Gate 24 4 ORD Polaris Lounge Closed Terminal 1, C Concourse, Gate C18 5 ORD United Club Closed Terminal 1, B Concourse, Gate B18 6 ORD United Club Open Terminal 1, B Concourse, Gate B6 7 ORD United Club Open Terminal 1, C Concourse, Gate C16 8 ORD United Club Closed Terminal 2, F Concourse, Gate F8 9 CLE United Club Open Gates C14/C16 10 DFW United Club Open Terminal E, Gates E6/E7 11 DEN United Club Closed Concourse B, Gate B32 12 DEN United Club Open Concourse B, Gate B44 13 FLL United Club Open Terminal 1, Gate C1 14 GUM United Club Closed Gates 10/11 15 HKG United Club Closed West Concourse, Room 7W504 16 HNL United Club Open Diamond Head Concourse, Gates G2/G3 17 IAH United Club Open Terminal E, Gates E11/E12 18 IAH United Club Closed Terminal C, Gate C33 19 IAH United Club Closed Terminal B, UX Ticket Counter 20 IAH United Club Closed Terminal A, Gate A9 21 IAH United Club Open Terminal C, Gate C1 22 IAH Polaris Lounge Closed Terminal E, Gate E12 23 LAS United Club Open Concourse D, Gates 33/35 24 LHR United Club Open Terminal 2, Gate B46 25 LAX United Club Open Terminal 7, Gate 71A 26 LAX Polaris Lounge Closed Terminal 7, Gates 73/75A 27 MEX United Club Closed Terminal 1, Gate H 28 MSP United Club Open Concourse E, Gates E6/E8 MSY United Club Closed Concourse C, Gate C7 29 LGA United Club Open Terminal B, Gates 40-59 Entrance 30 EWR United Club Open Terminal C, Gate C74 31 EWR United Club Closed Terminal A, Concourse A2 32 EWR United Club Closed Terminal C, Gate C93 33 EWR United Club Gone Terminal C, Gate C124 34 EWR Polaris Lounge Open Terminal C, Gates C102/C120 35 SNA United Club Open Gate 9 36 MCO United Club Open Concourse B, Gate 43 37 PHL United Club Closed Level 2, Concourses C/D 38 PHX United Club Closed (was Terminal 2, Gate 7, to be Terminal 3) 39 PDX United Club Open Concourse E, Gate E1 RDU United Club Closed Terminal 2, Gates D1/D3 40 SAT United Club Open Terminal B, Gates B3/B5 41 SAN United Club Open Terminal 2, Mezzanine Level, Gates 47/48 42 SFO United Club Open International Terminal, Boarding Area G, G6/G9 43 SFO United Club Open Terminal 3, Boarding Area F, Rotunda, Gate F11 44 SFO United Club Closed Terminal 3, Boarding Area E, Gate E4 45 SFO United Club Closed Terminal 3, Mezzanine Level, Gate E2 46 SFO Polaris Lounge Closed International Terminal, Security Checkpoint 47 SFO Arrivals Lounge Gone Terminal 3, Baggage Level 48 SEA United Club Open Concourse A, Mezzanine Level, Gate A10 49 NRT United Club Closed Satellite 3, Airside 50 DCA United Club Open Terminal B, Gate 11 51 IAD United Club Closed Concourse C, Gate C4 52 IAD United Club Closed Concourse C, Gate C7 53 IAD United Club Open Concourse D, Gate D8 54 IAD United Club Open Concourse C, Gate C17
COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.
May 1, 2020, 12:24 pm
#91
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,844
May 1, 2020, 12:27 pm
#92
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,468
In case of continued reduced inflight J-catering, I would see the PL dining & beverage offerings (incl sit-down restaurant) to be even more appropriate than pre-Covid!
May 1, 2020, 12:31 pm
#93
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,415
I’m taking a trip to London in late July( I’m going regardless of how things are, only thing that would stop work from letting me go is a 14 day quarantine in london) do you think the Ord Polaris lounge will be open by then. My thought is 90% because it’s a major hub and they will for sure have international Polaris pax by then. However I’m inclined to believe that lax, Houston, definitely Dulles might now be open. With only ewr,sfo, and Ord open.
pen until after July.
May 18, 2020, 7:51 am
#95
Join Date: Apr 2005
Location: Ann Arbor Area
Programs: UA Million Miler, BonVoyLifetime Platinum, UA Platinum, President's Club,
Posts: 1,494
I’ve got a trip to Greece planned, my 3rd Polaris Flight but the club’s weren’t done yet when I flew from EWR. My flight isn’t until August but I’m wondering if I’m just not meant to see these meccas. In fact, my flight was from ORD-EWR-ATH, so 2 chances at a club. But who knows? August might be too early to travel?
If anyone hears of clubs opening, please do post a reply or PM me!
If anyone hears of clubs opening, please do post a reply or PM me!
May 18, 2020, 4:44 pm
#96
Join Date: Oct 2015
Location: SF Bay Area
Programs: UA Plat, Marriott Titanium, Hertz President's Circle
Posts: 123
I'm also interested in the board's thoughts on Polaris lounge reopening timeline + expected service changes (no buffet?).
May 18, 2020, 5:03 pm
#97
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,844
I would be surprised if there are many reopenings much before Q4 and buffets will likely be restricted by local health codes for longer.
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May 18, 2020, 10:55 pm
#98
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,468
My guess on the PL reopening would be EWR, SFO. ORD being among the first three.
May 19, 2020, 5:14 am
#99
FlyerTalk Evangelist
Join Date: Apr 2003
Programs: UA*Lifetime GS, Hyatt* Lifetime Globalist
Posts: 12,330
There has to be enough flights to make a business case for the reopening of PL.
With most of the countries likely won’t open the borders to fully while creating regional “bubbles” for air travels, it would not surprise me it will be 2021 for any lounges to be reopened if international travels are still restricted for the rest of 2020.
I agree SFO will most likely be the first, follow by EWR, and ORD later. Not sure how to make of LAX P.L.
May 19, 2020, 8:36 am
#100
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,269
Over the past few years, my intl travel has migrated from biz to personal. I've been holding off on booking any leisure travel to make my GPUs more "worth it" so PL and J service returning to "normal" becomes a factor (as well as borders and tourist attractions opening ofcourse). I'm glad they've extended the expiration. Hopefully I'll be able to squeeze in a trip before the end of the year otherwise those PP will get backed up. I wonder what will become of the IAD PL.
May 19, 2020, 11:45 am
#101
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,468
Over the past few years, my intl travel has migrated from biz to personal. I've been holding off on booking any leisure travel to make my GPUs more "worth it" so PL and J service returning to "normal" becomes a factor (as well as borders and tourist attractions opening ofcourse). I'm glad they've extended the expiration. Hopefully I'll be able to squeeze in a trip before the end of the year otherwise those PP will get backed up. I wonder what will become of the IAD PL.
Hope you have a chance to use some of your GPU-points! (I am in a similar position ......)
May 22, 2020, 11:05 am
#102
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,199
Over the past few years, my intl travel has migrated from biz to personal. I've been holding off on booking any leisure travel to make my GPUs more "worth it" so PL and J service returning to "normal" becomes a factor (as well as borders and tourist attractions opening ofcourse). I'm glad they've extended the expiration. Hopefully I'll be able to squeeze in a trip before the end of the year otherwise those PP will get backed up. I wonder what will become of the IAD PL.
The lounges can re-open when demand is there, but the only thing separating the old food service from the new possible new food service standards is the behavior of customers and the willingness of staff to supervise them - United has apparently instructed its lounge contract staff that they are to have no contact with customers regarding behavior, rules or issues within the club - this dumb policy needs to change. If someone is found to be violating safe food handling standards, they should be removed from the club by any available staff, and if they are caught doing it more than twice, their membership should be terminated and/or permanently banned from entry to a UA operated lounge regardless of ticketed cabin or status.
May 22, 2020, 11:14 am
#103
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
That is a great policy - nobody wants to belong to a club where staff is micromanaging and scrutinizing every guests behavior to the point it makes people uncomfortable.
May 22, 2020, 11:29 am
#104
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,199
{M}ost people who belong to private clubs, expect staff to ensure rules are being followed and enforced. Every private club I have ever been a member or guest of has rules that everyone follows with repercussions for those who do not - and this includes every private organization from HOAs and condo associations to Mar-A-Lago. To think that enforcing safe food handling practices by people inside the club in this day and age given everything that we know is even open for discussion is really beyond me.
Last edited by WineCountryUA; May 22, 2020 at 11:58 am Reason: Discuss the issue, not the poster(s)
May 22, 2020, 11:46 am
#105
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
If you feel that guests should be allowed to use their hands to take food, re-use dirty dishes, eat over/at the buffet, stuff their bags with food for later consumption, or take large amounts of food for waste, then perhaps a private club is not the right environment for you to feel personal freedom. Every private club I have ever been a member or guest of has rules that everyone follows with repercussions for those who do not - and this includes every private organization from HOAs and condo associations to Mar-A-Lago. To think that enforcing safe food handling practices by people inside the club in this day and age given everything that we know is even open for discussion is really beyond me.