Mar 18, 2020, 10:15 am
Last edit by: WineCountryUA
To check status of a particular UC or PL
https://www.united.com/en/us/fly/tra...locations.html
--- 13 July 2022 update 40 UC locations (31 airports) are now open
International UCs
Other UCs
DEN East (B44) closed (Sept 2021) for renovations -- up to a year, maybe will have a mini-Polaris section; Popup now open near B59.
No updates on reopening of the SFO Mezziane UC (no longer listed at all), IAD Midfield, near C4, or IAH Terminal A-A9
And some dated info for other clubs / lounges - unclear if still on this schedule with the delay in return of international business travel
Re-openned International UCs ( LHR, NRT, MEX, & GUM) HKG has not re-openned
And under constructionThe new EWR UC is under active construction (?May 2022) Openning May 2022
The PHX UC, in the new terminal, summer 2022?================================================== ====================
Older information (potentially out of date)
List of UCs, PLs and (any) ALs - as of 2020-03-29:
https://www.united.com/en/us/fly/tra...locations.html
--- 13 July 2022 update 40 UC locations (31 airports) are now open
These United Club locations are currently open:
- Atlanta (North Terminal, Concourse T, between Gates 11 and 12)
- Austin (near Gate 22)
- Boston (near Gate B24)
- Chicago O’Hare (near Gate B6, near Gate B18, near Gate C16 and across from Gate F9)
- Cleveland (between Gates C14 and C16)
- Dallas/Fort Worth (between Gates E6 and E7)
- Denver (near Gate B32 and Popup near B59)
- Fort Lauderdale (near Gate C1)
- Honolulu (above Gates G2 and G3)
- Houston Intercontinental (near Gate E11, Gate C1, Gate C33 and Terminal B, South Mezzanine)
- Las Vegas (between Gates D33 and D35)
- London Heathrow (Terminal T2b, up one level across from Gate B46)
- Los Angeles (near Gate 71A)
- Mexico City (Airside, Mezzanine Level, Terminal 1 near Gate H)
- Minneapolis (Concourse E, between Gates E6 and E8)
- New Orleans (neat Gate 7)
- New York/LaGuardia (near entrance of Gates 40-59)
- New York/Newark (near Gate C74, near Gate C93 (PopUp), and Term A2)
- Orange County, CA (near Gate 9)
- Orlando (near Gate B43)
- Philadelphia (between Concourses C and D)
- PDX (Concourse E, Gate E1) website not yet undated
- Raleigh/Durham (across from Gates D1 and D3)
- San Antonio (between Gates B3 and B5)
- San Diego (between Gates 47 and 48)
- San Francisco (near Gate E4, and near Gate F11, and between Gates G6 and G9)
- Seattle (across from Gate A10)
- Washington Dulles (near Gate C7, near Gate D8 and near Gate 17)
- Washington Reagan (near Gate 11 in Terminal B)
- LHR is open
- MEX is open
- NRT, HKG, GUM are closed
- IAD -- opened 21 Oct 2021
- EWR - opened 15 Nov 2021
- IAH -- opened 30 Nov 2021
- ORD - opened 7 Dec 2021
- SFO - opened 4 Jan 2022
- LAX - opened 2 March 2022
Other UCs
DEN East (B44) closed (Sept 2021) for renovations -- up to a year, maybe will have a mini-Polaris section; Popup now open near B59.
No updates on reopening of the SFO Mezziane UC (no longer listed at all), IAD Midfield, near C4, or IAH Terminal A-A9
And some dated info for other clubs / lounges - unclear if still on this schedule with the delay in return of international business travel
Re-openned International UCs ( LHR, NRT, MEX, & GUM) HKG has not re-openned
And under construction
The PHX UC, in the new terminal, summer 2022?
Older information (potentially out of date)
List of UCs, PLs and (any) ALs - as of 2020-03-29:
Code:
ID Airport Type Open? Location -- ------- ---- ----- -------- 1 ATL United Club Open Terminal T, Gates 11/12 2 AUS United Club Open West Concourse, Gate 22 3 BOS United Club Open Terminal B, Gate 24 4 ORD Polaris Lounge Closed Terminal 1, C Concourse, Gate C18 5 ORD United Club Closed Terminal 1, B Concourse, Gate B18 6 ORD United Club Open Terminal 1, B Concourse, Gate B6 7 ORD United Club Open Terminal 1, C Concourse, Gate C16 8 ORD United Club Closed Terminal 2, F Concourse, Gate F8 9 CLE United Club Open Gates C14/C16 10 DFW United Club Open Terminal E, Gates E6/E7 11 DEN United Club Closed Concourse B, Gate B32 12 DEN United Club Open Concourse B, Gate B44 13 FLL United Club Open Terminal 1, Gate C1 14 GUM United Club Closed Gates 10/11 15 HKG United Club Closed West Concourse, Room 7W504 16 HNL United Club Open Diamond Head Concourse, Gates G2/G3 17 IAH United Club Open Terminal E, Gates E11/E12 18 IAH United Club Closed Terminal C, Gate C33 19 IAH United Club Closed Terminal B, UX Ticket Counter 20 IAH United Club Closed Terminal A, Gate A9 21 IAH United Club Open Terminal C, Gate C1 22 IAH Polaris Lounge Closed Terminal E, Gate E12 23 LAS United Club Open Concourse D, Gates 33/35 24 LHR United Club Open Terminal 2, Gate B46 25 LAX United Club Open Terminal 7, Gate 71A 26 LAX Polaris Lounge Closed Terminal 7, Gates 73/75A 27 MEX United Club Closed Terminal 1, Gate H 28 MSP United Club Open Concourse E, Gates E6/E8 MSY United Club Closed Concourse C, Gate C7 29 LGA United Club Open Terminal B, Gates 40-59 Entrance 30 EWR United Club Open Terminal C, Gate C74 31 EWR United Club Closed Terminal A, Concourse A2 32 EWR United Club Closed Terminal C, Gate C93 33 EWR United Club Gone Terminal C, Gate C124 34 EWR Polaris Lounge Open Terminal C, Gates C102/C120 35 SNA United Club Open Gate 9 36 MCO United Club Open Concourse B, Gate 43 37 PHL United Club Closed Level 2, Concourses C/D 38 PHX United Club Closed (was Terminal 2, Gate 7, to be Terminal 3) 39 PDX United Club Open Concourse E, Gate E1 RDU United Club Closed Terminal 2, Gates D1/D3 40 SAT United Club Open Terminal B, Gates B3/B5 41 SAN United Club Open Terminal 2, Mezzanine Level, Gates 47/48 42 SFO United Club Open International Terminal, Boarding Area G, G6/G9 43 SFO United Club Open Terminal 3, Boarding Area F, Rotunda, Gate F11 44 SFO United Club Closed Terminal 3, Boarding Area E, Gate E4 45 SFO United Club Closed Terminal 3, Mezzanine Level, Gate E2 46 SFO Polaris Lounge Closed International Terminal, Security Checkpoint 47 SFO Arrivals Lounge Gone Terminal 3, Baggage Level 48 SEA United Club Open Concourse A, Mezzanine Level, Gate A10 49 NRT United Club Closed Satellite 3, Airside 50 DCA United Club Open Terminal B, Gate 11 51 IAD United Club Closed Concourse C, Gate C4 52 IAD United Club Closed Concourse C, Gate C7 53 IAD United Club Open Concourse D, Gate D8 54 IAD United Club Open Concourse C, Gate C17
COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.
Jun 29, 2020, 10:54 am
#151
Suspended
Join Date: Jun 2020
Posts: 15
Maybe I am misreading your question, but there aren't any international Polaris lounges (LHR, HKG, and NRT are planned): Polaris Tracker - Desktop
Polaris Lounges are ALL closed, currently, and for current UC closures, see: https://www.united.com/en/us/fly/tra...locations.html
Polaris Lounges are ALL closed, currently, and for current UC closures, see: https://www.united.com/en/us/fly/tra...locations.html
Jun 29, 2020, 11:37 am
#152
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,780
All intl UCs and PLs are presently closed, no hints yet from UA on when will open. The wiki or the link provided will be the best place to monitor for future information. A few partner lounges are open, check https://www.staralliance.com/en/lounge-finder
Jun 30, 2020, 7:44 pm
#153
Join Date: Jan 2010
Programs: AA PLT the rest, Kettle Power
Posts: 667
Any news on whether this has opened back up yet?
Jun 30, 2020, 7:53 pm
#154
Join Date: Jan 2010
Location: SEA
Programs: UA AS DL Hyatt SPG/Bonvoy HHonors
Posts: 2,008
Jun 30, 2020, 8:00 pm
#155
Join Date: Jan 2010
Programs: AA PLT the rest, Kettle Power
Posts: 667
Thank you!
Jun 30, 2020, 10:11 pm
#156
Join Date: Jun 2005
Location: Bloomfield, NJ
Programs: UA Gold, Million Miler, Marriott platinum, lifetime platinum
Posts: 974
I just called Chase. I have the Chase Club Card. After a short run around, I was given a $100 statement credit tonight for lack of club availability. I travel on July 13. What is the service like at ORD? I will be flying there out of EWR.
Jul 1, 2020, 7:31 am
#157
Join Date: Dec 2008
Location: Chicago IL US
Programs: UA 1K; National Executive Elite; Hertz PC & Hotels Galore
Posts: 946
I'm heading out to the airport now will report in if I have time to stop in at the UC.
=====
Happy to report UC at ORD is at about 60% capacity right now. Snacks are available (individually wrapped) on the buffet along with self serve coffee. The bar is open as well.
Last edited by WineCountryUA; Jul 1, 2020 at 10:41 am Reason: merging consecutive posts by same member
Jul 1, 2020, 7:36 am
#158
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Jul 1, 2020, 8:54 am
#159
Join Date: Dec 2008
Location: Chicago IL US
Programs: UA 1K; National Executive Elite; Hertz PC & Hotels Galore
Posts: 946
Jul 1, 2020, 9:27 am
#160
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Jul 1, 2020, 11:13 am
#161
Join Date: Feb 2003
Posts: 4,115
Last I was at ORD (3 weeks ago), the UC was essentially a large seating area with minimal other amenities and services besides the reservations agents and personnel walking around handing out bottles of water.
I'm heading out to the airport now will report in if I have time to stop in at the UC.
=====
Happy to report UC at ORD is at about 60% capacity right now. Snacks are available (individually wrapped) on the buffet along with self serve coffee. The bar is open as well.
I'm heading out to the airport now will report in if I have time to stop in at the UC.
=====
Happy to report UC at ORD is at about 60% capacity right now. Snacks are available (individually wrapped) on the buffet along with self serve coffee. The bar is open as well.
Jul 1, 2020, 8:06 pm
#162
Join Date: Jun 2005
Location: Bloomfield, NJ
Programs: UA Gold, Million Miler, Marriott platinum, lifetime platinum
Posts: 974
Glad to see the bar is available at ORD! I hope EWR is next.
Any info on IAD bar service? Also, anybody fly out of EWR very recently, and is there any uptick in bar/retail/restaurant services opening up?
Any info on IAD bar service? Also, anybody fly out of EWR very recently, and is there any uptick in bar/retail/restaurant services opening up?
Jul 1, 2020, 10:34 pm
#163
Join Date: Apr 2004
Location: EWR, PHL
Programs: UA1k 3MM, AA Plt, peasant on everybody else, elite something or other at a bunch of hotels.
Posts: 4,637
I was at EWR on Monday, 6/29 and the UC was open only for customer service. They had chairs and tape blocking the entrance into the club proper at the end of the service counter.
One wonders what the purpose of using the club for customer service. Why not just use a regular customer service counter? Oh, and the elevator wasn't working, so anyone going to club had to trudge up the steps.
The LAX club was open in the AM about a week and a half earlier, serving blueberry muffins, dishes of peaches (both in plastic), some granola-y bars and yogurt. No drinks machines were working (coffee, soda, juice, etc.) I saw some people with paper coffee cups but I have no idea where they got them.
At around 7 AM, there about 10 people in the club, a little busier an hour later.T7 was a ghost town. It was sad.
One wonders what the purpose of using the club for customer service. Why not just use a regular customer service counter? Oh, and the elevator wasn't working, so anyone going to club had to trudge up the steps.
The LAX club was open in the AM about a week and a half earlier, serving blueberry muffins, dishes of peaches (both in plastic), some granola-y bars and yogurt. No drinks machines were working (coffee, soda, juice, etc.) I saw some people with paper coffee cups but I have no idea where they got them.
At around 7 AM, there about 10 people in the club, a little busier an hour later.T7 was a ghost town. It was sad.
Jul 2, 2020, 6:53 am
#165
Join Date: Sep 2005
Programs: UA Million Miler
Posts: 1,358
I just called and said I'm interested in a lower fee card since most of the lounges have been closed since March and many don't look to re-open very soon. Surprisingly, the agent answered the question directly and didn't attempt to keep me on the Chase United Club Card (Business) or even offer the $100 discount. I ended up with the Business Card for a $99 fee which of course does not provide lounge access. If I fly in the remainder of 2020, it may well not be on United, and I may well not fly at all. I can re-evaluate in 2021 whether to switch back to the Club Card. I have lifetime star gold so get lounge access internationally, so maybe it isn't worth it anyway.