Schedule Change(Back to 2hrs)/Cancelation Refund,New DOT ruling,UA processing refunds
Jul 31, 22, 2:28 am - Wikipost
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This is UA's guidance to TA's (on Jetstream) on re-scheduling
Additional parameters for flights impacted by schedule changes for United-operated flights
***Continuing or return travel dates may be voluntarily changed on UA segments only in the original inventory class to maintain the original length of stay prior to the re-accommodation. Changes to the return flight must be in the same PNR and be made in the same transaction as the re-accommodation of the outbound flight. The change fee and add/collect will be waived for changes made to the return (original class of service only).
Unacceptable (UA): Misconnecting itinerary | Change to originally scheduled arrival or departure time of at least
+ / - 30 minutes Options Change to alternate UA flight (same origin and destination and original operating carrier or carrier permitted as noted in fare rule) Unacceptable (UA): Change to original arrival or departure time of 2 hours or more | Flight(s) canceled with no protection| Flight goes from non-stop to connection Options Change to alternate UA flight with same origin and destination and original operating carrier or carrier permitted as noted in fare rule, or travel agencies can refund through ARC, BSP, GDS. Old snapshots of jetstream
Spoiler
Related thread: Check Your UA Itineraries for Schedule Changes and what to do after one 
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Mar 7, 20, 3:57 pm
#1
Original Poster
Join Date: Jul 2017
Location: YVR
Programs: UA 1K
Posts: 856
Schedule Change(Back to 2hrs)/Cancelation Refund,New DOT ruling,UA processing refunds
*UPDATE June 6* UA has now changed the refund threshold back to 2 hours, for both UA and non-UA flights on 016 ticket.
This applies retroactively to tickets you already received credits for too (and have not used). See options as seen on Jetstream,
Refund window is still longer - up to 21 business days:
*UPDATE March 12* UA has changed the refund threshold from 25+ hours to 6+ hours, as seen on Jetstream and mentioned via Tweet below:
And on UA's schedule change page, 25+ hours has been replaced with "significantly changes":
https://www.united.com/ual/en/us/fly...e-changes.html
ORIGINAL source with 25+ hrs from March 7:
Per source:
This applies retroactively to tickets you already received credits for too (and have not used). See options as seen on Jetstream,
Refund window is still longer - up to 21 business days:
*UPDATE March 12* UA has changed the refund threshold from 25+ hours to 6+ hours, as seen on Jetstream and mentioned via Tweet below:
And on UA's schedule change page, 25+ hours has been replaced with "significantly changes":
https://www.united.com/ual/en/us/fly...e-changes.html
ORIGINAL source with 25+ hrs from March 7:
Per source:
Last edited by kevflyer; Jun 6, 20 at 11:01 am Reason: UA now changed it to 2 hours again
Mar 7, 20, 5:01 pm
#3
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 28,107
That's seriously disturbing. I am curious what the DOT will say about this. Essentially UA is saying 'I can rebook you a day later and you have no recourse'? Don't think that is going to fly.
Mar 7, 20, 6:06 pm
#5
Join Date: Jul 2013
Location: Montreal, Quebec
Programs: United 1K, Bonvoy Titanium, NEXUS/GE, Amex Plat
Posts: 112
Originally Posted by ctbarron
Wow that smacks of desperation. I wonder what happens when the original return is same day or within 25 hours.
Mar 7, 20, 6:10 pm
#6
Suspended
Join Date: Feb 2000
Posts: 4,912
chargeback time.
helpful for tickets issued prior to today
https://web.archive.org/web/20191120...e-changes.html
helpful for tickets issued prior to today
https://web.archive.org/web/20191120...e-changes.html
Last edited by Colin; Mar 7, 20 at 6:17 pm
Mar 7, 20, 6:26 pm
#9
Join Date: Sep 2012
Location: IAD/DCA
Programs: HH Diamond, VS Silver, SPG Gold
Posts: 1,024
Originally Posted by Often1
Or you could spend 30 seconds looking at the COC and see that UA expressly provides for changes with a change of as little as 30 minutes for arrival or departuure. Rule 24.
Mar 7, 20, 6:34 pm
#10
Join Date: Nov 2013
Location: PHX, SEA
Programs: DL Silver, Avis President's Club, Hertz President's Circle, Global Entry (Former AA Plt/Gold)
Posts: 4,293
Originally Posted by Often1
Or you could spend 30 seconds looking at the COC and see that UA expressly provides for changes with a change of as little as 30 minutes for arrival or departuure. Rule 24.
Mar 7, 20, 6:39 pm
#11
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 13,694
Originally Posted by ctbarron
Unless UA claims this rule overrides that. Or they change their COC.
When we buy tickets, we agree to the terms, and I’m ok with that. I fail to see how they can enforce a term that didn’t exist at the time I gave my agreement. Or did I miss a line saying I agree to any terms that get updated after the time of the agreement.
Mar 7, 20, 6:48 pm
#12
Join Date: Jul 2013
Location: SJC
Programs: Southwest, Alaska, United, American Airlines
Posts: 954
United is literally begging for a revival of Passengers' Bill of Rights efforts if this nonsense survives beyond Monday. Airlines generally get a ton of leeway so long as they do not absurdly violate basic principles of contract/consumer law, and a 25-hour threshold for an involuntary refund goes well into the absurd territory.
Mar 7, 20, 7:00 pm
#13
Join Date: Jul 2013
Location: SJC
Programs: Southwest, Alaska, United, American Airlines
Posts: 954
United just upped the schedule change threshold for involuntary refunds from 2+ hours to 25+ hours. No one should be buying flights on United 016 ticket stock until this ridiculous rule change is rescinded. Period.
Mar 7, 20, 7:08 pm
#15
Join Date: Sep 2012
Location: IAD/DCA
Programs: HH Diamond, VS Silver, SPG Gold
Posts: 1,024
Originally Posted by emcampbe
Even if the COC was officially changed, are they even legally able to change those terms on tickets booked prior to the change?
When we buy tickets, we agree to the terms, and I’m ok with that. I fail to see how they can enforce a term that didn’t exist at the time I gave my agreement. Or did I miss a line saying I agree to any terms that get updated after the time of the agreement.
When we buy tickets, we agree to the terms, and I’m ok with that. I fail to see how they can enforce a term that didn’t exist at the time I gave my agreement. Or did I miss a line saying I agree to any terms that get updated after the time of the agreement.
My last thought was if UA (or other airlines) will begin rolling out force majeure to justify changes. Pandemic was not listed as an event, but the language does contain “anything else we can forgot.”
