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Schedule Change(Back to 2hrs)/Cancelation Refund,New DOT ruling,UA processing refunds

Schedule Change(Back to 2hrs)/Cancelation Refund,New DOT ruling,UA processing refunds

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Old Jul 31, 22, 2:28 am   -   Wikipost
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Last edit by: WineCountryUA
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This is UA's guidance to TA's (on Jetstream) on re-scheduling

Additional parameters for flights impacted by schedule changes for United-operated flights
  1. Non-stops may go to connecting flights, and connecting flights may go to non-stops
  2. Connecting hub may be changed
  3. If original day of departure is unavailable, may depart 7 days prior to or after original departure date. If outbound flight is impacted, subsequent flights on same itinerary may be changed to maintain original length of trip.***
  4. Alternate airports within a 250-mile radius of the original origin or departure airport***
    • Change may apply to origin and destination, but must be changed at the original time of ticket reissue
    • Customer is responsible for any additional expenses incurred
**United Basic Economy fares booked in "N" class must remain in "N" class when eligible for self-service rebooking due to unacceptable schedule changes or irregular operations. If "N" class is unavailable, please contact Uniteds Customer Contact Centers for assistance. Rebooking into an ineligible booking class may result in the issuance of a debit memo. For non-Basic Economy fares, do not rebook into "N" class.

***Continuing or return travel dates may be voluntarily changed on UA segments only in the original inventory class to maintain the original length of stay prior to the re-accommodation. Changes to the return flight must be in the same PNR and be made in the same transaction as the re-accommodation of the outbound flight. The change fee and add/collect will be waived for changes made to the return (original class of service only).



Unacceptable (UA): Misconnecting itinerary | Change to originally scheduled arrival or departure time of at least
+ / - 30 minutes
Options Change to alternate UA flight (same origin and destination and original operating carrier or carrier permitted as noted in fare rule)

Unacceptable (UA): Change to original arrival or departure time of 2 hours or more | Flight(s) canceled with no protection| Flight goes from non-stop to connection Options Change to alternate UA flight with same origin and destination and original operating carrier or carrier permitted as noted in fare rule, or travel agencies can refund through ARC, BSP, GDS.

Old snapshots of jetstream
Spoiler
 



Related thread: Check Your UA Itineraries for Schedule Changes and what to do after one


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Old Mar 7, 20, 3:57 pm
  #1  
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Schedule Change(Back to 2hrs)/Cancelation Refund,New DOT ruling,UA processing refunds

*UPDATE June 6* UA has now changed the refund threshold back to 2 hours, for both UA and non-UA flights on 016 ticket.
This applies retroactively to tickets you already received credits for too (and have not used). See options as seen on Jetstream,
Refund window is still longer - up to 21 business days:





*UPDATE March 12* UA has changed the refund threshold from 25+ hours to 6+ hours, as seen on Jetstream and mentioned via Tweet below:

And on UA's schedule change page, 25+ hours has been replaced with "significantly changes":
https://www.united.com/ual/en/us/fly...e-changes.html



ORIGINAL source with 25+ hrs from March 7:
Per source:

Last edited by kevflyer; Jun 6, 20 at 11:01 am Reason: UA now changed it to 2 hours again
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Old Mar 7, 20, 4:13 pm
  #2  
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So we can still request a refund after jumping through more hoops, but it won't be an "Involuntary refund"..?

A 25 hr schedule change is pretty significant! Won't the travel in vain kick in at that point?
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Old Mar 7, 20, 5:01 pm
  #3  
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That's seriously disturbing. I am curious what the DOT will say about this. Essentially UA is saying 'I can rebook you a day later and you have no recourse'? Don't think that is going to fly.
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Old Mar 7, 20, 5:57 pm
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Wow that smacks of desperation. I wonder what happens when the original return is same day or within 25 hours.
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Old Mar 7, 20, 6:06 pm
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Originally Posted by ctbarron View Post
Wow that smacks of desperation. I wonder what happens when the original return is same day or within 25 hours.
Congratulations, you now have a round trip in the opposite direction!
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Old Mar 7, 20, 6:10 pm
  #6  
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chargeback time.

helpful for tickets issued prior to today
https://web.archive.org/web/20191120...e-changes.html
Attached Images
File Type: pdf
United Schedule Change Policy.pdf (220.8 KB, 286 views)
File Type: pdf
United Schedule Change Policy.pdf (109.1 KB, 205 views)
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Last edited by Colin; Mar 7, 20 at 6:17 pm
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Old Mar 7, 20, 6:19 pm
  #7  
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So is this a temporary move while the schedule is being reduced or perm?
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Old Mar 7, 20, 6:21 pm
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Or you could spend 30 seconds looking at the COC and see that UA expressly provides for changes with a change of as little as 30 minutes for arrival or departuure. Rule 24.
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Old Mar 7, 20, 6:26 pm
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Originally Posted by Often1 View Post
Or you could spend 30 seconds looking at the COC and see that UA expressly provides for changes with a change of as little as 30 minutes for arrival or departuure. Rule 24.
Unless UA claims this rule overrides that. Or they change their COC.
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Old Mar 7, 20, 6:34 pm
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Originally Posted by Often1 View Post
Or you could spend 30 seconds looking at the COC and see that UA expressly provides for changes with a change of as little as 30 minutes for arrival or departuure. Rule 24.
I'm looking now and I see Rule 24 as you mentioned allows for as low as a 30 minute schedule change, but then what is the old "2 hour rule" being referenced? And if this now counts as a 'voluntary' refund, then Rule 27.b4 doesn't require a refund with partners (must be UA stock), and 27.b5 says UA can apply an administrative charge (change fee? cancellation fee?). Also I wonder (since I'm not a lawyer) how Basic tickets count as vol. vs. invol refunds.
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Old Mar 7, 20, 6:39 pm
  #11  
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Originally Posted by ctbarron View Post
Unless UA claims this rule overrides that. Or they change their COC.
Even if the COC was officially changed, are they even legally able to change those terms on tickets booked prior to the change?

When we buy tickets, we agree to the terms, and Im ok with that. I fail to see how they can enforce a term that didnt exist at the time I gave my agreement. Or did I miss a line saying I agree to any terms that get updated after the time of the agreement.
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Old Mar 7, 20, 6:48 pm
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United is literally begging for a revival of Passengers' Bill of Rights efforts if this nonsense survives beyond Monday. Airlines generally get a ton of leeway so long as they do not absurdly violate basic principles of contract/consumer law, and a 25-hour threshold for an involuntary refund goes well into the absurd territory.
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Old Mar 7, 20, 7:00 pm
  #13  
 
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United just upped the schedule change threshold for involuntary refunds from 2+ hours to 25+ hours. No one should be buying flights on United 016 ticket stock until this ridiculous rule change is rescinded. Period.
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Old Mar 7, 20, 7:06 pm
  #14  
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I'm not a regular inhabitant/reader of the AA and DL fora - anything similar there?

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Old Mar 7, 20, 7:08 pm
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Originally Posted by emcampbe View Post
Even if the COC was officially changed, are they even legally able to change those terms on tickets booked prior to the change?

When we buy tickets, we agree to the terms, and Im ok with that. I fail to see how they can enforce a term that didnt exist at the time I gave my agreement. Or did I miss a line saying I agree to any terms that get updated after the time of the agreement.
In a quick reading I didnt see anything on changes getting retroactively applied. Rule 3.E indicates the COC in effect when the ticket is purchased is the governing document, unless there is something different in an individual fare rule. I also noted that Rule 24 and 27 give UA a bit more discretion than I remember, but nothing way out of line like 25 hours.

My last thought was if UA (or other airlines) will begin rolling out force majeure to justify changes. Pandemic was not listed as an event, but the language does contain anything else we can forgot.
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