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Which type of free ticket changes (same dates, same origin/destination) are permitted by UA in the event of a 2+ hour change to departure or arrival time to one direction of a roundtrip flight? I do not want to refund and rebook, rather I want to book a (more expensive) routing without paying the fare difference.
-Am I permitted to make adjustments to both directions even if only one had a schedule change? -Am I permitted to switch from a connecting flight to a nonstop? -Am I permitted to use a co-terminal airport? |
Originally Posted by third_wave
(Post 32947024)
Which type of free ticket changes (same dates, same origin/destination) are permitted by UA in the event of a 2+ hour change to departure or arrival time to one direction of a roundtrip flight? I do not want to refund and rebook, rather I want to book a (more expensive) routing without paying the fare difference.
-Am I permitted to make adjustments to both directions even if only one had a schedule change? -Am I permitted to switch from a connecting flight to a nonstop? -Am I permitted to use a co-terminal airport? 2- Yes 3- You could change the origin/destination airport within 150 miles radius from the originally booked one. By the way, a kind reminder that only the first change would have the fare difference waived. If you would like to do a voluntary change after you have re-ticketed your booking with new tickets, you might be asked to pay a fare difference. |
Originally Posted by third_wave
(Post 32947024)
Am I permitted to make adjustments to both directions even if only one had a schedule change?
Originally Posted by third_wave
(Post 32947024)
Am I permitted to switch from a connecting flight to a nonstop?
Originally Posted by third_wave
(Post 32947024)
Am I permitted to use a co-terminal airport?
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Originally Posted by third_wave
(Post 32947024)
Which type of free ticket changes (same dates, same origin/destination) are permitted by UA in the event of a 2+ hour change to departure or arrival time to one direction of a roundtrip flight? I do not want to refund and rebook, rather I want to book a (more expensive) routing without paying the fare difference.
-Am I permitted to make adjustments to both directions even if only one had a schedule change? -Am I permitted to switch from a connecting flight to a nonstop? -Am I permitted to use a co-terminal airport? Additional parameters for flights impacted by schedule changes
***Continuing or return travel dates may be voluntarily changed on UA segments only in the original inventory class to maintain the original length of stay prior to the re-accommodation. Changes to the return flight must be in the same PNR and be made in the same transaction as the re-accommodation of the outbound flight. The change fee and add/collect will be waived for changes made to the return (original class of service only). **United Basic Economy fares booked in "N" class must remain in "N" class when eligible for self-service rebooking due to unacceptable schedule changes or irregular operations. If "N" class is unavailable, please contact United’s Customer Contact Centers for assistance. Rebooking into an ineligible booking class may result in the issuance of a debit memo. For non-Basic Economy fares, do not rebook into "N" class. |
Originally Posted by WineCountryUA
(Post 32947701)
This is UA's guidance to TA's (on Jetstream) on re-scheduling
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Originally Posted by jsloan
(Post 32921424)
SOP is for them to issue an ETC with the same expiration date as the original one that was used. However, I know there have been occasional reports of people getting a brand new expiration date instead, which would be 2 years from the day the cancellation was made.
Originally Posted by LifetimeGS
(Post 32922367)
I asked a GS agent about this a while ago and she said a refund of a ticket bought with an ETC would always generate a new ETC with an expiration date 2 years from the refunding date. This has also been my experience
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I got an email regarding my next trip: "Your flight 29 on 2/2/2021 has been canceled. We know this was not part of your travel plans. Unfortunately, we do not have an option to re-book you on another United flight at this time."
So i cancelled the hole itin into an FFC (the only ckoice given) After that I requested a refund. Was that the correct way ? and why is the choice for a refund not given during the cancellation? |
Originally Posted by zappa42m
(Post 32953306)
I got an email regarding my next trip: "Your flight 29 on 2/2/2021 has been canceled. We know this was not part of your travel plans. Unfortunately, we do not have an option to re-book you on another United flight at this time."
So i cancelled the hole itin into an FFC (the only ckoice given) After that I requested a refund. Was that the correct way ? and why is the choice for a refund not given during the cancellation? |
Originally Posted by cfischer
(Post 32953677)
That was not the correct way. You should have requested the refund right away. The system has gotten better offering refunds to the OFP right away, but it is not perfect. It should still work even with requesting flight credit first, but technically you accepted that solution.
Accepting Electronic Travel Credit, on the other hand, could cause problems. |
The price of a non-refundable, round-trip ticket I purchased (in December) has dropped by 1/3 of the price that I paid. The itinerary has changed from when I purchased the ticket such that outgoing and returning flights have had departure or arrival shifted by more than 2 hours. I am actually okay with the itinerary change, but what would happen if I were to cancel, get a refund, and re-book the same itinerary at the lower price? Would there be any negative repercussions by doing this? Would I be abusing the relaxed change/cancellation policy too much and therefore hastening the return of high change fees?
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Originally Posted by raytheyounger
(Post 32988386)
The price of a non-refundable, round-trip ticket I purchased (in December) has dropped by 1/3 of the price that I paid. The itinerary has changed from when I purchased the ticket such that outgoing and returning flights have had departure or arrival shifted by more than 2 hours. I am actually okay with the itinerary change, but what would happen if I were to cancel, get a refund, and re-book the same itinerary at the lower price? Would there be any negative repercussions by doing this? Would I be abusing the relaxed change/cancellation policy too much and therefore hastening the return of high change fees?
Whether with the returned cash or an ETC, book what you want. David |
Originally Posted by raytheyounger
(Post 32988386)
The price of a non-refundable, round-trip ticket I purchased (in December) has dropped by 1/3 of the price that I paid. The itinerary has changed from when I purchased the ticket such that outgoing and returning flights have had departure or arrival shifted by more than 2 hours. I am actually okay with the itinerary change, but what would happen if I were to cancel, get a refund, and re-book the same itinerary at the lower price? Would there be any negative repercussions by doing this? Would I be abusing the relaxed change/cancellation policy too much and therefore hastening the return of high change fees?
UA historically has had a policy to allow you to take advantage of a price drop within 30 days of the orginal purchase for a $50 fee (without needing a schedule change) |
Thanks for the helpful replies. If I log in to United and go to cancel my trip, I am given two options: 1) rebook later with FFC, 2) refund to original form of payment. The description under option 2 is as follows.
Select this option to refund the value of this ticket (less any applicable cancellation fees) to the original form of payment. Though there may be an active travel waiver which waives change fees, it doesn't waive cancellation fees.If cancellation fees apply, you may be eligible for a full refund if your flights have been severely adjusted or service to your destination has been suspended. Visit the Refunds page to submit your refund request. In this instance (schedule change over 2 hours, economy ticket, no airline status), will I need to submit an additional request for refund of cancellation fees after cancelling the trip? In regards to option 1 (FFC), it says travel must begin by December 2021 (one year after original ticket purchase). In this and other threads I have understood this to mean I must book my next flight by December 2021 and fly by December 2022. Is my understanding correct or in error? |
Originally Posted by raytheyounger
(Post 32989913)
Thanks for the helpful replies. If I log in to United and go to cancel my trip, I am given two options: 1) rebook later with FFC, 2) refund to original form of payment. The description under option 2 is as follows.
Select this option to refund the value of this ticket (less any applicable cancellation fees) to the original form of payment. Though there may be an active travel waiver which waives change fees, it doesn't waive cancellation fees.If cancellation fees apply, you may be eligible for a full refund if your flights have been severely adjusted or service to your destination has been suspended. Visit the Refunds page to submit your refund request. In this instance (schedule change over 2 hours, economy ticket, no airline status), will I need to submit an additional request for refund of cancellation fees after cancelling the trip? In regards to option 1 (FFC), it says travel must begin by December 2021 (one year after original ticket purchase). In this and other threads I have understood this to mean I must book my next flight by December 2021 and fly by December 2022. Is my understanding correct or in error? As the new ticket is 1/3 of the old ticket, go for the refund route and purchase the same flights as another ticket. Then, you would have a ticket validity starting from the day you book the new ticket. When you press the refund button ( option 2 ), you wouldn't need to take any further action and your ticket would be automatically in the refund queue and you should see the refund in your bank/credit card statement within a couple of days. |
Originally Posted by ISTFlyer
(Post 32989930)
No, your understanding is unfortunately wrong, if you select option 1 ( FFC ) you must begin travel ( flying ) by December 2021. It's Electronic Travel Certificates that you must use until the date on it and you could fly at a future date.
As the new ticket is 1/3 of the old ticket, go for the refund route and purchase the same flights as another ticket. Then, you would have a ticket validity starting from the day you book the new ticket. When you press the refund button ( option 2 ), you wouldn't need to take any further action and your ticket would be automatically in the refund queue and you should see the refund in your bank/credit card statement within a couple of days. |
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