Where do I view my United airfare credit?
#1
Original Poster
Join Date: Mar 2017
Location: Orange County, California
Posts: 45

We cancelled our ticket on a UA flight to Tokyo from LAX and received airfare credit without cancellation fees.
Where exactly in my UA account website do I view the amount of this credit? I can't seem to find it anywhere. I want to confirm that they didn't take out any cancellation fees.
Where exactly in my UA account website do I view the amount of this credit? I can't seem to find it anywhere. I want to confirm that they didn't take out any cancellation fees.
#2
FlyerTalk Evangelist
Join Date: Oct 2006
Location: CVG
Programs: UA Silver, AA, DL, Marriott Silver
Posts: 12,073
We cancelled our ticket on a UA flight to Tokyo from LAX and received airfare credit without cancellation fees.
Where exactly in my UA account website do I view the amount of this credit? I can't seem to find it anywhere. I want to confirm that they didn't take out any cancellation fees.
Where exactly in my UA account website do I view the amount of this credit? I can't seem to find it anywhere. I want to confirm that they didn't take out any cancellation fees.
to check that, best way would either be to call an agent (have your canceled PNR available), or to start a rebooking online, but don’t complete it. To use it online, simply login to your MP account, view your itineraries and look in the ‘canceled’ tab. Going and selecting the one there will allow you to use the credit. When following through to search, the different options should show you the fee plus any additional price of the new itinerary (ie, beyond the value already there. So it will say something like ‘$300 fee plus $0’ if there is a fee but no fare difference. I believe it should just have any fare difference number if there isn’t a fee.
also note that the change tool is often a PITA and often doesn’t show many of the standard options it should, or sometimes shows higher fares than a search for a new flight. So always search the cost of a new itinerary to make sure it’s not overcharging you. Honestly, with rebookings, it’s often easier just to call and have an agent rebook you over the phone.
#3
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 14,336
When following through to search, the different options should show you the fee plus any additional price of the new itinerary (ie, beyond the value already there. So it will say something like ‘$300 fee plus $0’ if there is a fee but no fare difference. I believe it should just have any fare difference number if there isn’t a fee.
OP: emcampbe is correct that you won't learn anything from looking the credit up online. The only time you'd discover a problem would be when you tried to use it; if they try to charge a fee then, a polite reminder about the circumstances of the cancellation should fix that. (Or, just hang up and call again).
#5
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.021MM; Bonvoy Au-197; PCC Elite+; CWC Au-197; CCC Elite*; WoH Dis
Posts: 49,974
No agent is going to remember or forget. It will be documented in the record. You could call to verify that it's really there, but I've never heard of any written documentation you can get.
Remember that the credit must be used within a year. You can also call to find out the exact date it will expire.
Remember that the credit must be used within a year. You can also call to find out the exact date it will expire.
#6
FlyerTalk Evangelist
Join Date: Oct 2006
Location: CVG
Programs: UA Silver, AA, DL, Marriott Silver
Posts: 12,073
#7
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 14,336
As long as your reservation shows up in the 'Canceled' section of the website, there's nothing to worry about. (My Trips -> View All Trips -> Canceled, as emcampbe said).
#8
Moderator: United Airlines; FlyerTalk Evangelist

Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Gold
Posts: 52,630
Was this a partially taken trip?
or none of the segments had been flown?
Was the cancellation related to a travel waiver?
or none of the segments had been flown?
Was the cancellation related to a travel waiver?