Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

LHR-SFO "flight too short for slippers"??

LHR-SFO "flight too short for slippers"??

Old Feb 24, 20, 6:39 pm
  #1  
Original Poster
 
Join Date: Jul 2002
Location: SF Bay Area
Programs: UA 1K 2MM
Posts: 931
LHR-SFO "flight too short for slippers"??

Flew LHR-SFO in Polaris and found the usual bedding on the seat at boarding time. I asked an FA:"Could I get slippers please?" and was told "No, this flight is too short for slippers". I said "Odd, I take this flight a lot and there's always been slippers available." The FA says "No, never on this flight".

At this point, another FA in earshot comes out of the galley and says "This is my line, we don't do slippers on it, it's too short". I said "That's odd, it's printed right here on the menu card" and I show them the card. "Oh, we use the same menus on all the flights, it doesn't apply". With that I thanked them and took my seat. Right after I heard another passenger go through the same thing with them.

About 5 minutes later, the FA stops by with a pair that "was floating around".

So - misinformed FAs or another Polaris "enhancement"?
djmp is offline  
Old Feb 24, 20, 6:45 pm
  #2  
 
Join Date: Apr 2007
Location: SFO
Programs: UA 1K MM *G
Posts: 337
Slippers are always provisioned on all Polaris Int'l flights. Maybe they were confused with the pajamas.

Sounds like the typical UA "attitude" to make sure we know how much they "value" our business
SF_DUKE is offline  
Old Feb 24, 20, 6:48 pm
  #3  
 
Join Date: Jul 2012
Location: Chicago
Posts: 1,117
Originally Posted by djmp
Flew LHR-SFO in Polaris and found the usual bedding on the seat at boarding time. I asked an FA:"Could I get slippers please?" and was told "No, this flight is too short for slippers". I said "Odd, I take this flight a lot and there's always been slippers available." The FA says "No, never on this flight".

At this point, another FA in earshot comes out of the galley and says "This is my line, we don't do slippers on it, it's too short". I said "That's odd, it's printed right here on the menu card" and I show them the card. "Oh, we use the same menus on all the flights, it doesn't apply". With that I thanked them and took my seat. Right after I heard another passenger go through the same thing with them.

About 5 minutes later, the FA stops by with a pair that "was floating around".

So - misinformed FAs or another Polaris "enhancement"?
Classic UA inconsistency is my vote, which is a management issue. On a recent LHR-LAX flight, everyone got slippers (not sure if its slightly longer than SFO?) The menus are NOT the same on every Polaris flight either. For one thing, they are printed in additional languages, eg German when flying to Germany in Polaris.
keisari likes this.
AirbusFan2B is offline  
Old Feb 24, 20, 6:50 pm
  #4  
 
Join Date: Aug 2005
Location: NYC, FLL
Programs: UA 1K MM, Marriott Bonvoy LTTE, BA Bronze
Posts: 6,083
Originally Posted by djmp
"Oh, we use the same menus on all the flights, it doesn't apply".
Well this part certainly isn't true. The menu is even coded (eg. NRT-DEN/EWR/IAD/IAH/ORD). Maybe if the FA meant all ex-LHR flights, who knows...

Regardless, you should have had access to slippers (& the mattress pad), IMO.
seanp7 is offline  
Old Feb 24, 20, 6:51 pm
  #5  
Marriott Contributor Badge
 
Join Date: Jan 2016
Location: SFO
Programs: Marriott Ti
Posts: 1,303
Should have pointed to the bottom of the menu where it would say LHR-SFO/LAX/etc.
seanp7 likes this.
GoSh4rks is offline  
Old Feb 24, 20, 7:00 pm
  #6  
 
Join Date: May 2000
Location: WAS
Posts: 1,069
That's odd - I didn't realize my IAD-LHR in July (where I got slippers, on the 757 daytime flight no less!) was longer than SFO-LHR. Of course, a week or so later, on my return ZRH-IAD, which was 2.5 hours longer, they claimed to be out!
yonatan is offline  
Old Feb 24, 20, 7:13 pm
  #7  
FlyerTalk Evangelist
 
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,809
What were the FA talking about?

1. I got slippers for non-Polaris business for flight even shorter than LHR-SFO.

2. I got slippers for Premium Plus that is longer than LHR-SFO.
garykung is offline  
Old Feb 24, 20, 7:14 pm
  #8  
A FlyerTalk Posting Legend
 
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.034MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 51,855
Originally Posted by GoSh4rks
Should have pointed to the bottom of the menu where it would say LHR-SFO/LAX/etc.
Turning the FA into an enemy is not the best way to start a flight.
mahasamatman is offline  
Old Feb 24, 20, 7:29 pm
  #9  
Original Poster
 
Join Date: Jul 2002
Location: SF Bay Area
Programs: UA 1K 2MM
Posts: 931
Originally Posted by mahasamatman
Turning the FA into an enemy is not the best way to start a flight.
Exactly. Especially with two FAs doubling down together on the flight too short line.
keisari and phkc070408 like this.
djmp is offline  
Old Feb 24, 20, 9:37 pm
  #10  
 
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: UA 1K
Posts: 5,875
Imagine the moment of genuine wonder for the FAs when they discover that the slipper cabinet which never has slippers on LHR-SFO was mysteriously catered with slippers. Could it be -- could there be a Slipper Fairy?
mherdeg is offline  
Old Feb 24, 20, 10:25 pm
  #11  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1K 1MM; Hyatt Globalist; Marriott Ti, LTP; Hilton Diamond (Aspire)
Posts: 55,259
Originally Posted by mherdeg
Could it be -- could there be a Slipper Fairy?
We would still have the slipper nazi - "no slippers for you!"
YVR guy, MA_ORD and Intl359Widget like this.
Kacee is offline  
Old Feb 24, 20, 10:52 pm
  #12  
FlyerTalk Evangelist
 
Join Date: Oct 1999
Posts: 11,320
IME, slippers are available on all TATL flights, most of the time "on demand", e.g. I would have to ask for them / not automatically distributed.
One time out of some 50+ Polaris flights slippers were not boarded/not found. Never heard the "flight-too-short" excuse.
Same for mattress pads, btw.
Mrotenfan likes this.
cesco.g is offline  
Old Feb 24, 20, 11:39 pm
  #13  
A FlyerTalk Posting Legend
 
Join Date: Jun 2005
Posts: 55,048
Originally Posted by djmp
Flew LHR-SFO in Polaris and found the usual bedding on the seat at boarding time. I asked an FA:"Could I get slippers please?" and was told "No, this flight is too short for slippers". I said "Odd, I take this flight a lot and there's always been slippers available." The FA says "No, never on this flight".

At this point, another FA in earshot comes out of the galley and says "This is my line, we don't do slippers on it, it's too short". I said "That's odd, it's printed right here on the menu card" and I show them the card. "Oh, we use the same menus on all the flights, it doesn't apply". With that I thanked them and took my seat. Right after I heard another passenger go through the same thing with them.

About 5 minutes later, the FA stops by with a pair that "was floating around".

So - misinformed FAs or another Polaris "enhancement"?
Ill go with option 3 - lazy UA FAs who do the minimum they can to get by.
halls120 is online now  
Old Feb 25, 20, 12:06 am
  #14  
 
Join Date: Jul 2008
Location: YVR
Programs: OZ Diamond, Jiffypark Manhattan Gold
Posts: 4,476
I find it a bit funny that a flight over 10 hours is too short for ANYTHING...

Shower, two meals, sleep, movies, work, slippers...all can be MORE than easily fit into a 10 hour flight.
Auto Enthusiast and rickg523 like this.
drvannostren is offline  
Old Feb 25, 20, 12:08 am
  #15  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1K 1MM; Hyatt Globalist; Marriott Ti, LTP; Hilton Diamond (Aspire)
Posts: 55,259
Originally Posted by cesco.g
Same for mattress pads, btw.
Mattress pads are an on-demand option. Slippers are supposed to be at every J seat every Polaris flight.
keisari likes this.
Kacee is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell or Share My Personal Information -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2023 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.