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LHR-SFO "flight too short for slippers"??

LHR-SFO "flight too short for slippers"??

Old Feb 24, 20, 5:39 pm
  #1  
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LHR-SFO "flight too short for slippers"??

Flew LHR-SFO in Polaris and found the usual bedding on the seat at boarding time. I asked an FA:"Could I get slippers please?" and was told "No, this flight is too short for slippers". I said "Odd, I take this flight a lot and there's always been slippers available." The FA says "No, never on this flight".

At this point, another FA in earshot comes out of the galley and says "This is my line, we don't do slippers on it, it's too short". I said "That's odd, it's printed right here on the menu card" and I show them the card. "Oh, we use the same menus on all the flights, it doesn't apply". With that I thanked them and took my seat. Right after I heard another passenger go through the same thing with them.

About 5 minutes later, the FA stops by with a pair that "was floating around".

So - misinformed FAs or another Polaris "enhancement"?
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Old Feb 24, 20, 5:45 pm
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Slippers are always provisioned on all Polaris Int'l flights. Maybe they were confused with the pajamas.

Sounds like the typical UA "attitude" to make sure we know how much they "value" our business
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Old Feb 24, 20, 5:48 pm
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Originally Posted by djmp View Post
Flew LHR-SFO in Polaris and found the usual bedding on the seat at boarding time. I asked an FA:"Could I get slippers please?" and was told "No, this flight is too short for slippers". I said "Odd, I take this flight a lot and there's always been slippers available." The FA says "No, never on this flight".

At this point, another FA in earshot comes out of the galley and says "This is my line, we don't do slippers on it, it's too short". I said "That's odd, it's printed right here on the menu card" and I show them the card. "Oh, we use the same menus on all the flights, it doesn't apply". With that I thanked them and took my seat. Right after I heard another passenger go through the same thing with them.

About 5 minutes later, the FA stops by with a pair that "was floating around".

So - misinformed FAs or another Polaris "enhancement"?
Classic UA inconsistency is my vote, which is a management issue. On a recent LHR-LAX flight, everyone got slippers (not sure if it’s slightly longer than SFO?) The menus are NOT the same on every Polaris flight either. For one thing, they are printed in additional languages, eg German when flying to Germany in Polaris.
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Old Feb 24, 20, 5:50 pm
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Originally Posted by djmp View Post
"Oh, we use the same menus on all the flights, it doesn't apply".
Well this part certainly isn't true. The menu is even coded (eg. NRT-DEN/EWR/IAD/IAH/ORD). Maybe if the FA meant all ex-LHR flights, who knows...

Regardless, you should have had access to slippers (& the mattress pad), IMO.
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Old Feb 24, 20, 5:51 pm
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Should have pointed to the bottom of the menu where it would say LHR-SFO/LAX/etc.
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Old Feb 24, 20, 6:00 pm
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That's odd - I didn't realize my IAD-LHR in July (where I got slippers, on the 757 daytime flight no less!) was longer than SFO-LHR. Of course, a week or so later, on my return ZRH-IAD, which was 2.5 hours longer, they claimed to be out!
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Old Feb 24, 20, 6:13 pm
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What were the FA talking about?

1. I got slippers for non-Polaris business for flight even shorter than LHR-SFO.

2. I got slippers for Premium Plus that is longer than LHR-SFO.
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Old Feb 24, 20, 6:14 pm
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Originally Posted by GoSh4rks View Post
Should have pointed to the bottom of the menu where it would say LHR-SFO/LAX/etc.
Turning the FA into an enemy is not the best way to start a flight.
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Old Feb 24, 20, 6:29 pm
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Originally Posted by mahasamatman View Post
Turning the FA into an enemy is not the best way to start a flight.
Exactly. Especially with two FAs doubling down together on the “flight too short” line.
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Old Feb 24, 20, 8:37 pm
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Imagine the moment of genuine wonder for the FAs when they discover that the slipper cabinet which never has slippers on LHR-SFO was mysteriously catered with slippers. Could it be -- could there be a Slipper Fairy?
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Old Feb 24, 20, 9:25 pm
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Originally Posted by mherdeg View Post
Could it be -- could there be a Slipper Fairy?
We would still have the slipper nazi - "no slippers for you!"
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Old Feb 24, 20, 9:52 pm
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IME, slippers are available on all TATL flights, most of the time "on demand", e.g. I would have to ask for them / not automatically distributed.
One time out of some 50+ Polaris flights slippers were not boarded/not found. Never heard the "flight-too-short" excuse.
Same for mattress pads, btw.
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Old Feb 24, 20, 10:39 pm
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Originally Posted by djmp View Post
Flew LHR-SFO in Polaris and found the usual bedding on the seat at boarding time. I asked an FA:"Could I get slippers please?" and was told "No, this flight is too short for slippers". I said "Odd, I take this flight a lot and there's always been slippers available." The FA says "No, never on this flight".

At this point, another FA in earshot comes out of the galley and says "This is my line, we don't do slippers on it, it's too short". I said "That's odd, it's printed right here on the menu card" and I show them the card. "Oh, we use the same menus on all the flights, it doesn't apply". With that I thanked them and took my seat. Right after I heard another passenger go through the same thing with them.

About 5 minutes later, the FA stops by with a pair that "was floating around".

So - misinformed FAs or another Polaris "enhancement"?
I’ll go with option 3 - lazy UA FA’s who do the minimum they can to get by.
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Old Feb 24, 20, 11:06 pm
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I find it a bit funny that a flight over 10 hours is too short for ANYTHING...

Shower, two meals, sleep, movies, work, slippers...all can be MORE than easily fit into a 10 hour flight.
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Old Feb 24, 20, 11:08 pm
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Originally Posted by cesco.g View Post
Same for mattress pads, btw.
Mattress pads are an on-demand option. Slippers are supposed to be at every J seat every Polaris flight.
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