Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

Testing: Compensation solely in the form of Miles

Testing: Compensation solely in the form of Miles

Old Feb 15, 20, 1:29 pm
  #1  
Original Poster
 
Join Date: Dec 2011
Location: YYZ
Programs: UA1K MM, Marriott Titanium
Posts: 807
Testing: Compensation solely in the form of Miles


https://thepointsguy.com/news/united...on-miles-test/
gokeeper is offline  
Old Feb 15, 20, 1:44 pm
  #2  
 
Join Date: Sep 2013
Posts: 915
then they need to massively upgrade the number of miles being offered.
IndyHoosier, rch4u, Xyzzy and 6 others like this.
jp12687 is offline  
Old Feb 15, 20, 2:07 pm
  #3  
 
Join Date: Oct 2018
Location: Bay Area, CA
Programs: Hilton Diamond
Posts: 205
I guess the good times had to end! Wonder if the min mile comp will still be around 5000 miles or so.
bman1002 is offline  
Old Feb 15, 20, 2:29 pm
  #4  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 49,416
If the question is whether customers will "accept" the miles, the answer is yes. Or they won't get anything. That is because what is being described is not some form of mandatory compensation, but rather a customer service gesture in UA's discretion.

The vast majority of customers don't and won't overthink this. They will see 5,000 as a lot of miles and be done with it.

Those who are required to use vouchers received while on third-party, e.g. employer-paid travel, for that type of travel will be quite happy because it is close to impossible for employers to track miles.
nancypants and SPN Lifer like this.
Often1 is offline  
Old Feb 15, 20, 2:35 pm
  #5  
A FlyerTalk Posting Legend
 
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.021MM; Bonvoy Au-197; PCC Elite+; CWC Au-197; CCC Elite*; WoH Dis
Posts: 49,992
Originally Posted by Often1 View Post
Those who are required to use vouchers received while on third-party, e.g. employer-paid travel, for that type of travel will be quite happy because it is close to impossible for employers to track miles.
It's just as impossible to track those vouchers.
seanp7 and c502cid like this.
mahasamatman is offline  
Old Feb 15, 20, 7:18 pm
  #6  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 49,416
Originally Posted by mahasamatman View Post
It's just as impossible to track those vouchers.
It's not worth it, but many businesses do.

It's relatively easy to do, just time-consuming. Particularly at smaller businesses.

Miles, on the other hand, are comingled and also compete for different availability than cash tickets.
Often1 is offline  
Old Feb 15, 20, 11:33 pm
  #7  
 
Join Date: Aug 2007
Location: Tx
Programs: AA, UA, WN
Posts: 794
With the unknown value of miles this is just a form of fiat compensation. Overall when the percieved value is unknown then it becomes a non motivating factor. Win the battle lose the war mentality. Wonder when UA steals AAs tagline of going for great.
Halo117 is offline  
Old Feb 16, 20, 2:10 am
  #8  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: PHX/SFO
Programs: AA EXP; AS 75K; WN A List; UA 1K 1MM; Hyatt Globalist; Marriott AMB; Hilton Diamond (Aspire)
Posts: 45,573
Originally Posted by Halo117 View Post
With the unknown value of miles this is just a form of fiat compensation. Overall when the percieved value is unknown then it becomes a non motivating factor. Win the battle lose the war mentality. Wonder when UA steals AAs tagline of going for great.
And it's not like the e-certs are cash equivalents. They can only be used on UA metal and are subject to breakage (while miles no longer expire).

Cheap move, United.
seanp7 and AeRoSpaceman like this.
Kacee is offline  
Old Feb 16, 20, 3:38 am
  #9  
FlyerTalk Evangelist
 
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 25,978
very cheap move.
cfischer is offline  
Old Feb 16, 20, 5:02 am
  #10  
 
Join Date: Jul 2005
Location: NYC
Programs: UA-1K MM, AA-Gold, DL-Silver, AS-MVP
Posts: 1,612
I think it's a stupid move. Miles also depreciate. I always thought the ETC worked for airlines as most end up expiring and unused.
hirohito888 is offline  
Old Feb 16, 20, 7:11 am
  #11  
 
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 4,749
Originally Posted by mahasamatman View Post
It's just as impossible to track those vouchers.
I print them and place them in a file, never had an issue tracking them
Flying Machine is offline  
Old Feb 16, 20, 9:42 am
  #12  
 
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors Diamond; United 1K; Hertz PC
Posts: 2,363
Originally Posted by Flying Machine View Post
I print them and place them in a file, never had an issue tracking them
I have a folder in my inbox for them. Save the twigs and all that (not to mention I always have access to them if needed)

I would be severely irritated to receive miles as a CS gesture -- I mean hopefully I don't have any compensable run-ins but if I do and they don't go the ETC route thats almost more insulting than whatever brought the reason for comp about (specifically since trips flown with miles are 100% non-earning while ETCs can be applied to revenue trips for LFM/PQP/PQD purposes.

It also smacks of general cheapness and is another slide backwards closer to the dark days
lincolnjkc is offline  
Old Feb 16, 20, 9:48 am
  #13  
 
Join Date: Aug 2005
Location: NYC, FLL
Programs: UA 1K MM, Marriott Bonvoy LTE, BA Bronze
Posts: 4,828
Cheap move, and VDB requests may get zero takers if regular folks can't attach value to 10,000 mystery miles.

Originally Posted by Flying Machine View Post
I print them and place them in a file, never had an issue tracking them
The context above was around employers (knowing about and) tracking vouchers, not individuals.
AeRoSpaceman likes this.
seanp7 is offline  
Old Feb 16, 20, 10:03 am
  #14  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 49,416
Originally Posted by seanp7 View Post
Cheap move, and VDB requests may get zero takers if regular folks can't attach value to 10,000 mystery miles.



The context above was around employers (knowing about and) tracking vouchers, not individuals.
I don't see that UA has suggested any changes to VDB.
Flying Machine likes this.
Often1 is offline  
Old Feb 16, 20, 10:22 am
  #15  
 
Join Date: Aug 2005
Location: NYC, FLL
Programs: UA 1K MM, Marriott Bonvoy LTE, BA Bronze
Posts: 4,828
Originally Posted by Often1 View Post
I don't see that UA has suggested any changes to VDB.
Fair point, my apologies.
seanp7 is offline  

Thread Tools
Search this Thread
Search Engine: