Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

UA Suspension/Waivers: China Coronavirus, PEK,PVG,CTU & HKG until 24 April 2020

UA Suspension/Waivers: China Coronavirus, PEK,PVG,CTU & HKG until 24 April 2020

    Hide Wikipost
Old Feb 14, 20, 4:30 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: WineCountryUA
Wiki Link
The travel waiver situation for Novel Coronavirus in China is very dynamic, always crosscheck with UA's Travel Waivers
14 Feb 2020
By Presidential Proclamation, travel restrictions are in place for travelers who have visited the People’s Republic of China in the past 14 days. Customers who are U.S. citizens or lawful permanent residents will be subject to additional restrictions and health screenings on arrival to the United States. Non-U.S. citizens who have visited mainland China in the past 14 days will not be allowed to enter the United States.

After evaluating our operations between the U.S. and Beijing, Chengdu, Hong Kong and Shanghai, we’ve decided to suspend those flights until April 24. We’ve also suspended ticket sales for MileagePlus Award travel and flights between the U.S. and China on our partner airlines until April 24.

To give customers flexibility, we're waiving change fees or allowing refunds for travel to or from select cities in Asia. We recommend that all international travelers allow extra time at the airport before their flights. For information about country-specific travel restrictions, please check our International travel updates, and for more information about coronavirus travel restrictions, visit the CDC website.



US State Dept's China Travel Advisory
FT's China Forum -- Corona Virus
John Hopkins' incident map
TIMATIC global restrictions China origin or transit passengers
================================================== ========================
Older announcements
12 Feb 2020


By Presidential Proclamation, travel restrictions are in place for travelers who have visited the People’s Republic of China in the past 14 days. Customers who are U.S. citizens or lawful permanent residents will be subject to additional restrictions and health screenings on arrival to the United States. Non-U.S. citizens who have visited mainland China in the past 14 days will not be allowed to enter the United States.

Due to the U.S. Department of State's decision to raise its China travel advisory to a Level 4, we'll be suspending our flights to Beijing, Chengdu, and Shanghai until March 28. We’ve also suspended ticket sales indefinitely for MileagePlus Award travel and flights between the U.S. and China on our partner airlines.

To give customers flexibility, we're waiving change fees or allowing refunds for travel to or from select cities in Asia. We recommend that all international travelers allow extra time at the airport before their flights. For information about country-specific travel restrictions, please check our International travel updates, and for more information about coronavirus travel restrictions, visit the CDC website.
Latest 3 Feb 2020
Due to the continued drop in demand for travel to China and the U.S. Department of State's decision to raise its China travel advisory to a Level 4, we'll be suspending our flights to Beijing, Chengdu, and Shanghai from February 5 to March 28. Until February 5, we'll continue to fly to these cities, but less frequently. We’ve also suspended ticket sales indefinitely for MileagePlus Award travel and flights between the U.S. and China on our partner airlines.

The CDC recommends avoiding nonessential travel to China, so we're waiving all of the change fees to rebook flights for customers traveling to Wuhan and to other destinations in mainland China. We'll continue to operate one daily flight between San Francisco and Hong Kong. Customers traveling to and from China will need to complete additional health screenings upon arrival and departure, and customers flying to the U.S. after visiting mainland China in the past 14 days will be subject to restrictions including possible denied entry. We recommend allowing extra time at the airport before your flight if you’re traveling internationally. For information about country-specific travel restrictions, please check our International travel updates, and for more information about coronavirus travel restrictions, visit the CDC website.
UA suspending operations to Hong Kong beginning February 8 until February 20.
4 Feb UTC 0000





Previous Status
31 Jan 2020 UTC 0200) was
CNN
United Airlines (UAL) also said Friday it was suspending flights from is US hub cities and Beijing, Chengdu and Shanghai from February 6 to March 28. Until next week, the carrier will "operate select flights to help ensure our US-based employees, as well as customers, have options to return home," it said in a statement. United will continue to fly one daily route between San Francisco and Hong Kong.
Wuhan (WUH), for Jan 22 - March 29, 2020
PEK/PVG/CTU for Jan 24 - March 31, 2020
HKG for Jan 28 - March 31, 2020

In addition, UA is suspending / reducing service to various China airports thru end of March 2020, see list after the waiver. There could be further announcements in the future.
================================================== =======================
31 Jan 2020 UTC 0200


Originally Posted by bocastephen View Post
Just received word that schedule reductions are extended through end of March

I am going to share some graphics which will make it much clearer than typing it all out:

Hong Kong


PEK


PVG


Older Waivers:
28 Jan

28 Jan 2020, 1637 UTC: https://www.flyertalk.com/forum/32003878-post135.html
25 Jan 2020, 0016 UTC: https://www.flyertalk.com/forum/31991539-post63.html






Print Wikipost

Old Jan 22, 20, 10:41 pm
  #1  
Original Poster
Hilton Contributor BadgeMarriott Contributor Badge
 
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 3,854
UA Suspension/Waivers: China Coronavirus, PEK,PVG,CTU & HKG until 24 April 2020

Airports:
  • Wuhan, China (WUH)
Refunds are allowed for unflown flights, even for nonrefundable tickets. Please visit united.com/refunds to submit a refund request. Original ticket must have been purchased by: January 21, 2020.

Waiver (normal folks): https://www.united.com/ual/en/us/fly...eptionPolicies

Waiver Parameter Code (posted): 3

David
Attached Images  
DELee is offline  
Old Jan 22, 20, 10:59 pm
  #2  
 
Join Date: Jul 2011
Location: SF Bay Area
Programs: UA MileagePlus (Premier Gold); Hilton HHonors (Gold); Chase Ultimate Rewards; Amex Plat
Posts: 2,573
Curious, given that UA doesn't even fly to WUH.
STS-134 is online now  
Old Jan 22, 20, 11:03 pm
  #3  
 
Join Date: Dec 2011
Location: YYZ
Programs: UA1K, Marriott/SPG Platinum
Posts: 748
Originally Posted by STS-134 View Post
Curious, given that UA doesn't even fly to WUH.
You can fly uNited ticket to WUH via either PEK(CA) or NRT(NH)
drewguy likes this.
gokeeper is online now  
Old Jan 22, 20, 11:04 pm
  #4  
Moderator: United Airlines; FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Gold
Posts: 49,257
Originally Posted by STS-134 View Post
Curious, given that UA doesn't even fly to WUH.
Perhaps UA has a number of tickets connecting (such as in PWK, HKG, NRT, ...) to WUH.


UA has done waivers which have included JFK
WineCountryUA is offline  
Old Jan 22, 20, 11:14 pm
  #5  
 
Join Date: Jul 2011
Location: SF Bay Area
Programs: UA MileagePlus (Premier Gold); Hilton HHonors (Gold); Chase Ultimate Rewards; Amex Plat
Posts: 2,573
Originally Posted by WineCountryUA View Post
Perhaps UA has a number of tickets connecting (such as in PWK, HKG, NRT, ...) to WUH.
Definitely possible, but China isn't a place where people necessarily fly to anywhere close to their ultimate destination. Wuhan is a sort of hub on the HSR network, and is kind of equidistant between SHA/PVG and CAN/SZX/HKG, and not that much further from PEK/PKX than it is from those first two general areas. Why'd they give a waiver for travel to WUH but not the others? And even then, only if on a single ticket?
STS-134 is online now  
Old Jan 22, 20, 11:21 pm
  #6  
Moderator: United Airlines; FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Gold
Posts: 49,257
Originally Posted by STS-134 View Post
... Why'd they give a waiver for travel to WUH but not the others?...
Wuhan is considered ground zero for the Coronavirus

Wuhan is presently under a
quarantine

Originally Posted by STS-134 View Post
... And even then, only if on a single ticket?...
Standard protection only applies to a single ticket, as do all waivers

Last edited by WineCountryUA; Jan 22, 20 at 11:26 pm Reason: link
WineCountryUA is offline  
Old Jan 22, 20, 11:46 pm
  #7  
 
Join Date: Jul 2017
Location: YVR
Programs: UA 1K
Posts: 267
Possible they'll expand waiver to other cities like CAN or HKG? Seems like a lot of people I know are dropping their plans to go anywhere within China.
kevflyer is offline  
Old Jan 23, 20, 12:22 am
  #8  
 
Join Date: Dec 2009
Posts: 289
they should issue a waiver for all china airports. that would be the customer friendly thing to do.
deskover54 is offline  
Old Jan 23, 20, 12:48 am
  #9  
 
Join Date: Apr 2001
Location: TPE, SF, DC
Programs: UA Lifetime GS 4mm
Posts: 816
Originally Posted by deskover54 View Post
they should issue a waiver for all china airports. that would be the customer friendly thing to do.
UA may be compelled to expand travel waiver to more cities after next 2 weeks (incubation period, and lunar holiday travel), when situation worsens for multiple cities with more confirmed cases. Beijing & Shanghai & Hong Kong already have reported initial cases.
npei is online now  
Old Jan 23, 20, 2:39 am
  #10  
 
Join Date: May 2012
Location: ORF, RIC
Programs: UA 1K 2.9 MM; Marriott Platinum; IHG Platinum
Posts: 3,532
Originally Posted by kevflyer View Post
Possible they'll expand waiver to other cities like CAN or HKG? Seems like a lot of people I know are dropping their plans to go anywhere within China.
I am in China now. Wuhan is totally isolated now. No one can escape or enter Wuhan right now, which is unimaginable in US. Because the lunar New Year, the coronavirus spreads very quickly due to the fact that people return to their hometowns for Spring Festival. United would be wise to expand the travel waiver to other cities such as PVG, PEK and CTU.

The situation in China is very fluidly. I was thinking of returning to US earlier yesterday even though I arrived at my hometown just a day earlier.
Kmxu is offline  
Old Jan 23, 20, 2:41 am
  #11  
 
Join Date: Nov 2010
Programs: UA Premier Gold
Posts: 211
Originally Posted by kevflyer View Post
Possible they'll expand waiver to other cities like CAN or HKG? Seems like a lot of people I know are dropping their plans to go anywhere within China.
As a single data point, I just canceled a spring break roundtrip to Singapore on China Eastern (less than 24 hours after I booked it) because each way required a 4-8-hour layover in PVG. I realize that may be overkill, but I have no idea what the health situation will look like in mid-March, and I have less faith in a Chinese carrier than an American one to provide a refund down the line if the virus spreads.

And canceling that ticket knowing the alternative routes are $1000 more was not easy.
ezefllying is online now  
Old Jan 23, 20, 3:01 am
  #12  
 
Join Date: Jul 2012
Posts: 811
Originally Posted by deskover54 View Post
they should issue a waiver for all china airports. that would be the customer friendly thing to do.
If it's waived for "all china airports," UA would also need to include TPE and HKG to avoid a lifetime ban from operating in mainland China.
mozilla is offline  
Old Jan 23, 20, 6:13 am
  #13  
 
Join Date: Jul 2009
Location: Houston
Programs: DL DM/1MM, UA Gold/1MM, AA GLD
Posts: 1,229
I’m connecting through PVG enroute to HKG Today. I understand the concern, but not sure why a few hundred flus with roughly the same overall
death rate % in a country of 1.4 billion freaks everyone out.
The ‘regular’ flu hits millions and kills thousands in our own country. I understand that this is a new strain and the sensational news wants to dramatize everything but I really don’t see a risk for healthy people that are not going to the epicenter.
jsloan, zitsky, narvik and 3 others like this.
TechMarauder is offline  
Old Jan 23, 20, 6:59 am
  #14  
 
Join Date: Aug 2011
Location: Boston MA
Programs: UA 1K/1.5 million miler, SU Gold, JL Sapphire
Posts: 527
Originally Posted by TechMarauder View Post
I’m connecting through PVG enroute to HKG Today. I understand the concern, but not sure why a few hundred flus with roughly the same overall
death rate % in a country of 1.4 billion freaks everyone out.
The ‘regular’ flu hits millions and kills thousands in our own country. I understand that this is a new strain and the sensational news wants to dramatize everything but I really don’t see a risk for healthy people that are not going to the epicenter.
I am with you on that one. Let us be a tad patient.

The good thing is that the Chinese government can take energetic measures in a case like this and they take the situation very seriously. May not always be a good thing, but in this case it is. Nip this thing in its infancy.

There has been a handful of cases outside Wuhan, even less international. Just be energetic and proactive. Also, from my understanding, getting the virus is not a death sentence. That is different from, say, Ebola, which is a good news.

Of course, I am transferring in PVG on my way back home in 2 weeks, and frankly it is on my mind. Guess if the issue becomes worse I will give AC a call and see what they can do.
skidooman is offline  
Old Jan 23, 20, 7:32 am
  #15  
 
Join Date: Jul 2012
Posts: 811
Originally Posted by TechMarauder View Post
The ‘regular’ flu hits millions and kills thousands in our own country. I understand that this is a new strain and the sensational news wants to dramatize everything but I really don’t see a risk for healthy people that are not going to the epicenter.
Coronavirus infections do not progress to the flu, they progress to pneumonia. Every year in the US pneumonia kills more than 7 times the amount of people that the flu does. Additionally, while it is not perfect, there is prophylaxis available for the seasonal influenza, but not for the coronavirus.

The other risks are the "super-spreader" properties of the coronavirus that we've witnessed during the SARS epidemic. One infected but otherwise healthy person may survive the disease, but not before infecting more than 200 other people, many of whom will die.

China suffers from extremely poor hygiene standards which allow new strains of coronavirus to be easily transmitted from animal to human and subsequently from human to human. The best advice is to avoid all unnecessary travel to the affected area, and UA did make the right decision by issuing a (rare) refund waiver.
Dhamal and prometa like this.
mozilla is offline  

Thread Tools
Search this Thread
Search Engine: