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COVID19 UA Suspensions,Reductions,Waivers;Cuts 90% Intl April,All Cities waiver 31May

COVID19 UA Suspensions,Reductions,Waivers;Cuts 90% Intl April,All Cities waiver 31May

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Old Apr 4, 20, 12:22 pm   -   Wikipost
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Last edit by: WineCountryUA
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Always crosscheck with UA's Travel Notices and www.united.com/coronavirus as the situation is dynamic
United Reinstates Some International Flights Across the Globe to Help Customers Get Where they Need to Be

CHICAGO, March 21, 2020 /PRNewswire/ -- While travel demand continues to drop and United continues to adjust its schedules accordingly, the airline knows some people around the globe are displaced and still need to get home. While United's international schedule will still be reduced by about 90% in April, the airline will continue flying six daily operations to and from the following destinations – covering Asia, Australia, Latin America, the Middle East and Europe – in an effort to get customers where they need to be. This remains a fluid situation, but United continues to play a role in connecting people and uniting the world, especially in these challenging times.

Flights continuing from now through May schedule
  • Newark/New York – Frankfurt (Flights 960/961)
  • Newark/New York – London (Flights 16/17)
  • Newark/New York – Tel Aviv (Flights 90/91)
  • Houston – Sao Paulo (Flights 62/63)
  • San Francisco – Tokyo-Narita (Flights 837/838)
  • San Francisco – Sydney (Flights 863/870)
In addition to the above, United has reinstated the following flights to help displaced customers who still need to get home.

Flights through 3/27 outbound
  • Newark/New York – Amsterdam (Flights 70/71)
  • Newark/New York – Munich (Flights 30/31)
  • Newark/New York – Brussels (Flights 999/998)
  • Washington-Dulles – London (Flights 918/919)
  • San Francisco – Frankfurt (Flights 58/59)
  • Newark/New York – Sao Paulo (Flights 149/148)
Flights through 3/29 outbound
  • San Francisco – Seoul (Flights 893/892)
In destinations where government actions have barred us from flying, we are actively looking for ways to bring customers who have been impacted by travel restrictions back to the United States. This includes working with the U.S. State Department and the local governments to gain permission to operate service.
United Airlines Continues Draw Down of International Schedule
CHICAGO, March 20, 2020 /PRNewswire/
-- United continues to aggressively manage the impact of the coronavirus (COVID-19) outbreak on our employees, our customers and our business. Due to government mandates or restrictions in place prohibiting travel, the airline is reducing its international schedule by 95% for April. The revised international schedule will be viewable on united.com on Sunday, March 22:

Atlantic
  • United is drawing down its remaining trans-Atlantic operation. The final westbound departures will take place on March 25, with the exception of its Cape Town-New York/Newark service which will operate as previously scheduled with the last flight departing Cape Town on March 28.
Pacific
  • United will reduce its remaining trans-Pacific operation starting March 22, with final eastbound departures on March 25, with the exception of service between San Francisco and Tahiti and San Francisco and Sydney which will have final returns to San Francisco on March 28.
  • United will maintain some Guam flights as well as a portion of its Island Hopper service.
Latin America
  • United will reduce its Mexico operation over the next five days. After March 24, it will only maintain a small number of daytime flights to certain destinations in Mexico.
  • United will draw down its remaining Central and South America operations. The last southbound departures will take place March 24.
Canada
  • United will temporarily suspend all flying to Canada effective April 1.
In destinations where government actions have barred us from flying, we are actively looking for ways to bring customers who have been impacted by travel restrictions back to the United States. This includes working with the U.S. State Department and the local governments to gain permission to operate service.
United Airlines Further Reduces Domestic and International Schedules
March 17, 2020

CHICAGO, March 17, 2020 /PRNewswire/ -- United continues to aggressively manage the impact of the coronavirus (COVID-19) outbreak on our employees, our customers and our business. Due to a continued drop in travel demand as a result of this outbreak and government mandates or restrictions in place prohibiting travel, the airline today announced a 60 percent schedule reduction in April - this includes a 42 percent reduction across the U.S. and Canada and an 85 percent decrease in international flights.
.


Domestic

While United does not plan to suspend service to any single U.S. city now - with the exception of Mammoth Lakes, CA - the airline is closely monitoring demand as well as changes in state and local curfews and government restrictions across the U.S. and will adjust its schedule accordingly throughout the month.


30 March
No change fees for new bookings
We know people are taking a second look at their travel plans right now, and we want you to have flexibility when planning your next trip — that’s why when you book a flight with us by April 30, 2020, you can change it for free over the next 12 months. See Terms and conditions

Tickets: For tickets issued March 3 through April 30, 2020, customers will be permitted to change free of charge to a flight of equal or lesser value for travel up to 12 months from the original ticket issue date. If the new flight is priced higher, the customer may change for no fee but must pay the fare difference. If the new flight is priced lower, the customer may change for free but no residual value will be given. If the customer decides to cancel their flight, they can retain the value of the ticket to be applied to a new ticket without fee for travel up to 12 months from the original ticket issue date.

Cancellations: If the customer decides to cancel the flight they booked between March 3 and April 30, 2020, they can retain the value of the ticket to be applied to a new ticket without fee for travel up to 12 months from the original ticket issue date

Fare Validity: This applies to all tickets, all fare types, all destinations, all points-of-sale, all travel dates available for sale, provided ticket number starts with 016.

Minimum Stay: No minimum stay.

Blackout Dates: No blackout dates.

Miscellaneous: Fares, fees, rules and offers are subject to change without notice. Seats are capacity-controlled and may not be available on all flights or days. Fares are nonrefundable except during the first 24 hours after purchase. Other restrictions may apply.
17 March

Travel from Europe

In order to assist customers departing Europe, we have capped fares to the United States from countries affected by the government-imposed travel policy. If you're scheduled to travel March 10 – April 30, 2020, and would like to change your plans, there is no fee to do so, regardless of when you purchased your ticket or where you're traveling. See waiver details

We will continue to fly our regular schedule from Europe to the U.S. through March 20, except Houston-London and Denver-London, which we’re suspending after March 16. From March 20 through the end of April, we expect to fly three daily flights to London and have daily service to Amsterdam, Brussels, Dublin, Paris and Zurich. We’ll also maintain multiple flights to Frankfurt and Munich, along with four flights a week to Lisbon.

We will continue to follow the situation in Europe closely and make any changes necessary.
International RefundsOur schedules remain fluid and as a result, we have waived change fees for any customer scheduled to travel through May 31, regardless of when they purchased their ticket or where they are traveling. As our international schedules evolve due to government mandates and restrictions, we are working to assist impacted customers in a way that is flexible and fair.

Our goal remains to automatically rebook as many customers as possible within 6 hours of their originally scheduled flight. For any customer whose international travel is cancelled or disrupted by more than 6 hours because of schedule changes resulting from government restrictions, they will retain a travel credit equal to the value of their ticket. That credit can be used towards any flight, to any destination, for 12 months from the time of purchase. If the customer chooses not to use the credit, they will receive a refund to their original form of payment at the end of that 12-month period. Importantly, this new way of helping customers manage through changing flight schedules also applies to residents from other countries that effectively can no longer travel to the U.S. because they would face a 14-day quarantine upon arrival as well as customers impacted by more broadly by government-mandated travel restrictions or quarantines. In addition, this change also maintains our ability to manage our business through this evolving and difficult set of circumstances.

International travel advisories and waivers

For more information about international travel:

Flight suspensions and schedule reductions

By Presidential Proclamation, the United States is currently denying entry to non-U.S. citizens who have visited or transited through the People’s Republic of China, the Islamic Republic of Iran or certain countries in Europe within the last 14 days, unless you are a lawful permanent resident. Travel-restricted countries include Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.

Customers who are U.S. citizens, lawful permanent residents or immediate family members of U.S. citizens will be subject to additional health screenings on arrival to the United States. The CDC also advises that travelers returning from these countries in Europe must stay home for 14 days and monitor their health after returning to the U.S. Non-U.S. citizens who have visited the countries listed above in the past 14 days will not be allowed to enter the United States.

After evaluating our operations between the U.S. and Beijing, Chengdu, Hong Kong and Shanghai, we’ve decided to suspend those flights through April 30. We’ve also suspended ticket sales for MileagePlus Award travel and flights originating in China or Iran on our partner airlines through April 30.

We're taking additional steps to reduce our international and domestic schedules in ways that minimize the impact to our customers. We're also in close contact with the U.S. Centers for Disease Control and Prevention and other health organizations as we continue to evaluate the situation.
Summary
Service to PEK, PVG, CTU plus HKG suspend until 30 April 2020
Waivers for ICN until 30 June 2020, Northern Italy until 30 April 2020
Flight Reductions NRT, KIX, ICN, SPG, .. until late April 2020; Downguage TPE thru April 2020
Change fees removed for 1-30 March 2020 bookings for travel up to 12 months from the original ticket issue date
All change fees waived for tickets issued on or before March 2, 2020 thru 31 May 2020
Additional reductions to Europe starting 20 March
Suspensions IAH-EZE 16 March 2020 & ORD/IAD-GRU 1 April 2020, numerous schedule reductions for Mexico, South & Central America
UA to cut system capacity by 60% for April and May
Will parking some widebody jets


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Old Feb 17, 20, 6:20 am
  #601  
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Originally Posted by kb1992 View Post
Re-accommodate? UA has no obligation.

If *A carriers make schedule changes or cancel your flight, you either change to another flights or get miles back.

Hassle, maybe.
Have you read all the posts in this forum from stranded passengers booked on separate tickets demanding that UA help them? It's a sensible decision. Booking China awards at this point would just create headache for themselves, their customers, and their partners.
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Old Feb 17, 20, 9:18 am
  #602  
 
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Originally Posted by Kacee View Post
Have you read all the posts in this forum from stranded passengers booked on separate tickets demanding that UA help them? It's a sensible decision. Booking China awards at this point would just create headache for themselves, their customers, and their partners.
Not totally.

You can book China awards as a single ticket, not necessarily separate tickets. Multiple destination search would give you that.

So UA does allow you to book China-US awards.
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Old Feb 17, 20, 9:30 am
  #603  
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I complained above about not being able to book new dates online without having to call...But I literally had perhaps one of the easiest 'schedule change' calls I've ever had...

Me: "I have a China ticket in April that is now off the schedule. Here's my PNR."
Agent: <click click click> for 20 seconds, "Do you want to revise or refund?
Me: "Revise, I want flight UAXXX on June XX on the outbound. On the return I want to add a flight, UAXXX connecting to UAXXX on June XX."
--30 seconds, maybe 1 minute later--
Agent: "You're all set. I'll get it reissued and sent over. Seats?"
Me: "Save the trouble, I'll pick them online later".
Agent: "Thanks for calling!"
...Clock on my phone said the entire call, including choosing my option was under 3 minutes.

(New flights would have cost over $2,000 more versus what my 'P' fare was, about $2,700 versus $4,800. Guessing the 'summer rush' and perhaps the demand for minimal flights and those that REALLY need to go in the summer, perhaps they're feeling they'll pay a premium?!?!?!?)
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Old Feb 18, 20, 5:28 pm
  #604  
 
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“Even exchange” is the key word after cancellation

Originally Posted by Flying Machine View Post
Well..after 45 minutes on Skype calling into United (I’m traveling on business to Spain right now) I had some time this evening and decided to call in. I asked for the NRT PEK leg on the outbound to be omitted. Then asked on the same date as the original PEK ORD was scheduled on the 27th I asked if I could fly NRT LAX IAH EZE instead. I mentioned I’d like to do this under the waiver and Keep the price of the ticket the same. The agent goes we can do that thank you for calling in with a solution that always helps. Because there was an ANA flight on the original record she couldn’t re-issue the ticket, had to call a lead, who said the change fee will be waived but there is a fare difference and can I hold while they call rates. I said I prefer her not as I wanted it to be an even exchange and could she just reinstate the ticket to the original form. Then I hear some silence then aside, the agent says oh gosh I can’t rebook it the space is no longer there on one of my flights she goes now I need to call in and have them overbooked the flight

when she speaks to the new lead agent to reinstate the original ticket she says you know this agent agreed with me and there shouldn’t be any fare difference and we could handle it as an even exchange and would you like your proposed itinerary. I say yes, she goes OK let me work with them. She’s on hold for a while so then I take a look at my reservation on my iPhone. Five minutes later she gets on the line and she goes were you just in the reservation? I say yes, she goes oh these are very hard to re-processAnd the lead got an error on the ticket. I said I’ll stay out of the reservation you can go ahead and do your thing. 10 minutes later she comes back all done I assign some seats email the receipt to myself and see that everything is booked correctly
At the end she goes well the first person must’ve been confused because there shouldn’t be a fair change and the second lead agreed with me and processed it. She told me thanks for being 1 million miler and I appreciate your patience. I wished her a good night and I’m sitting here somewhat surprised and happy. Thought these data points will help some others
I had a cancelled itinerary. It took 39 min today to reticket new flights in June (original booking for late this month and cancelled by UA). I initially told a 1K agent that this trip was cancelled under a travel waiver. He told me that the new price was over $4000. Then, he told me to delay the return day by one day and lower the fare to about $1000. Finally, I told him about “even exchange” and I should not pay any fare difference under the waiver because I only changed the travel dates.
I do not know why UA 1K was so inflexible and needed a supervisor or helper to make such a simple change.
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Old Feb 20, 20, 11:54 am
  #605  
 
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US travel advisory issued. Might as well result in severe schedule cuts to Japan flights as well.

https://www.cnn.com/asia/live-news/c...5e7ff03a8718d6
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Old Feb 20, 20, 12:18 pm
  #606  
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Originally Posted by cesco.g View Post
US travel advisory issued. Might as well result in severe schedule cuts to Japan flights as well.

https://www.cnn.com/asia/live-news/c...5e7ff03a8718d6
It's a level 1, "don't do foolish things" advisory. In and of itself, I don't see any reasons that it would affect Japan flights. (Compare to the level 4, "do not travel" advisory for China).
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Old Feb 20, 20, 12:22 pm
  #607  
 
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Originally Posted by jsloan View Post
It's a level 1, "don't do foolish things" advisory. In and of itself, I don't see any reasons that it would affect Japan flights. (Compare to the level 4, "do not travel" advisory for China).
The suspensions/waivers are going to hit airline revenues a bit. I wonder if this will be a replay of post-9/11 when airlines extended everybody's status for a little while.
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Last edited by WineCountryUA; Feb 20, 20 at 1:09 pm Reason: OT content removed
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Old Feb 20, 20, 12:28 pm
  #608  
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Same advisory also just issued for Hong Kong. Demand to HKG had already dropped precipitously, despite the previous absence of an advisory. So not sure the advisory itself will really be material. That said, Japan could have a problem with its handling of the Diamond Princess passengers. I'll note as well that JL was still handing out hot towels on Tuesday, a practice that most of the Asian carriers have ceased (CX gives sanitizing wipes instead).
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Old Feb 20, 20, 2:16 pm
  #609  
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Originally Posted by Long Zhiren View Post
The suspensions/waivers are going to hit airline revenues a bit. I wonder if this will be a replay of post-9/11 when airlines extended everybody's status for a little while.
Since I have no chance to Re qual 1K besides spending $15-$18k on accelerator, I would welcome this
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Old Feb 20, 20, 7:49 pm
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My boss and I just cancelled travel to Korea for next week. I was supposed to leave tomorrow, he to join me during the week. Perhaps an overreaction, but neither one of us wants to end up "quarantined" someplace far from home or worse. 1K agent told me that they had not heard of any expansions of travel waivers.
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Old Feb 20, 20, 8:19 pm
  #611  
 
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Originally Posted by 1kBill View Post
My boss and I just cancelled travel to Korea for next week. I was supposed to leave tomorrow, he to join me during the week. Perhaps an overreaction, but neither one of us wants to end up "quarantined" someplace far from home or worse. 1K agent told me that they had not heard of any expansions of travel waivers.
There was a big spike of new cases (about 50) in a hospital in South Korea. Singapore, Japan and South Korea have most cases outside of China. UA is probably more concerned with Singapore among the three countries, I guess!
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Old Feb 20, 20, 8:49 pm
  #612  
 
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Originally Posted by cesco.g View Post
US travel advisory issued. Might as well result in severe schedule cuts to Japan flights as well.

https://www.cnn.com/asia/live-news/c...5e7ff03a8718d6
As of this posting, there are currently 112 active level 1 advisories, more than half the world's countries (no matter how they are counted) - https://travel.state.gov/content/tra...visories.html/

Canada is on the list; lots of countries in Europe, Oceania. Wait, where is the US?

Japan has been at level 1 per the US Dept of State since December 2018: https://travel.state.gov/content/tra...-advisory.html
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Old Feb 21, 20, 2:56 am
  #613  
 
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Originally Posted by 1kBill View Post
My boss and I just cancelled travel to Korea for next week. I was supposed to leave tomorrow, he to join me during the week. Perhaps an overreaction, but neither one of us wants to end up "quarantined" someplace far from home or worse. 1K agent told me that they had not heard of any expansions of travel waivers.
Originally Posted by Kmxu View Post
There was a big spike of new cases (about 50) in a hospital in South Korea. Singapore, Japan and South Korea have most cases outside of China. UA is probably more concerned with Singapore among the three countries, I guess!
Korea is suddenly risky for quarantine, regardless of travel waiver because large increase in number of cases in last 3 days. This suggest failure to contain community outbreaks.
https://m.koreatimes.co.kr/pages/art...newsIdx=283854
Feb 21 edition of Korea Times lead with:
The coronavirus infection here reached "an epidemic proportion" Friday as 100 people were confirmed to have contracted the highly-contagious virus, raising the total to 204, according to government officials.


My other trip to Taipei for end of March “Smart City Taipei” tradeshow now needs reschedule because it’s been pushed to July 1. Even though Taiwan has managed to control number of cases well, the CDC list Taiwan as high risk for more cases because of inevitable community outbreaks. Estimated 7400+ passengers flew from Wuhan to Taiwan between Dec 30-Jan 23, and statistical probability of incubation for new affected cases via community outbreaks is very high. So even though US State Dept list Taiwan travel advisory as Level 1 only (vs Level 4 for China), there must have been immediate perceptible number of attendee / company cancellations, to force event organizer to push event to July 1.
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Old Feb 21, 20, 9:21 am
  #614  
 
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FYI. On arrival in FLR from MAD last week, Italian CBP was checking every arriving passenger's temperature.

From observing continued abundant practices in coughing and sneezing without covering the mouth, on three continents in the last weeks, nobody seems to be changing bad hygiene yet.
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Old Feb 21, 20, 9:50 am
  #615  
 
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Starting to look like Japan may be hit

I was supposed to travel to Japan the first week of March for a larger meeting, which was just cancelled by the organizers. Apparently Tokyo and Osaka are cancelling all "large" public gatherings through mid-March (https://www.wsj.com/articles/coronav...gs-11582282621).

As of yet, I don't believe that there is any sort of waiver for travel to Japan, but I have roundtrip travel booked that I will need to cancel in the next 7 days or so.

Questions for the group:
- Is there any reason to cancel sooner rather than later, or am I right to think the best course of action is to wait and hope that UA issues a Japan waiver? Or should I call United now, explain the situation and see whether I get a sympathetic agent?
- If a waiver is issued, is there any chance I could get the 80 PlusPoints back that have been withdrawn for my account for Polaris upgrades (SFO-NRT and NRT-EWR)?
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