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COVID19 UA Suspensions,Reductions,Waivers;Cuts 90% Intl April,All Cities waiver 31May

COVID19 UA Suspensions,Reductions,Waivers;Cuts 90% Intl April,All Cities waiver 31May

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Old Mar 28, 20, 11:55 am   -   Wikipost
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Always crosscheck with UA's Travel Notices and www.united.com/coronavirus as the situation is dynamic
United Reinstates Some International Flights Across the Globe to Help Customers Get Where they Need to Be

CHICAGO, March 21, 2020 /PRNewswire/ -- While travel demand continues to drop and United continues to adjust its schedules accordingly, the airline knows some people around the globe are displaced and still need to get home. While United's international schedule will still be reduced by about 90% in April, the airline will continue flying six daily operations to and from the following destinations – covering Asia, Australia, Latin America, the Middle East and Europe – in an effort to get customers where they need to be. This remains a fluid situation, but United continues to play a role in connecting people and uniting the world, especially in these challenging times.

Flights continuing from now through May schedule
  • Newark/New York – Frankfurt (Flights 960/961)
  • Newark/New York – London (Flights 16/17)
  • Newark/New York – Tel Aviv (Flights 90/91)
  • Houston – Sao Paulo (Flights 62/63)
  • San Francisco – Tokyo-Narita (Flights 837/838)
  • San Francisco – Sydney (Flights 863/870)
In addition to the above, United has reinstated the following flights to help displaced customers who still need to get home.

Flights through 3/27 outbound
  • Newark/New York – Amsterdam (Flights 70/71)
  • Newark/New York – Munich (Flights 30/31)
  • Newark/New York – Brussels (Flights 999/998)
  • Washington-Dulles – London (Flights 918/919)
  • San Francisco – Frankfurt (Flights 58/59)
  • Newark/New York – Sao Paulo (Flights 149/148)
Flights through 3/29 outbound
  • San Francisco – Seoul (Flights 893/892)
In destinations where government actions have barred us from flying, we are actively looking for ways to bring customers who have been impacted by travel restrictions back to the United States. This includes working with the U.S. State Department and the local governments to gain permission to operate service.
United Airlines Continues Draw Down of International Schedule
CHICAGO, March 20, 2020 /PRNewswire/
-- United continues to aggressively manage the impact of the coronavirus (COVID-19) outbreak on our employees, our customers and our business. Due to government mandates or restrictions in place prohibiting travel, the airline is reducing its international schedule by 95% for April. The revised international schedule will be viewable on united.com on Sunday, March 22:

Atlantic
  • United is drawing down its remaining trans-Atlantic operation. The final westbound departures will take place on March 25, with the exception of its Cape Town-New York/Newark service which will operate as previously scheduled with the last flight departing Cape Town on March 28.
Pacific
  • United will reduce its remaining trans-Pacific operation starting March 22, with final eastbound departures on March 25, with the exception of service between San Francisco and Tahiti and San Francisco and Sydney which will have final returns to San Francisco on March 28.
  • United will maintain some Guam flights as well as a portion of its Island Hopper service.
Latin America
  • United will reduce its Mexico operation over the next five days. After March 24, it will only maintain a small number of daytime flights to certain destinations in Mexico.
  • United will draw down its remaining Central and South America operations. The last southbound departures will take place March 24.
Canada
  • United will temporarily suspend all flying to Canada effective April 1.
In destinations where government actions have barred us from flying, we are actively looking for ways to bring customers who have been impacted by travel restrictions back to the United States. This includes working with the U.S. State Department and the local governments to gain permission to operate service.
United Airlines Further Reduces Domestic and International Schedules
March 17, 2020

CHICAGO, March 17, 2020 /PRNewswire/ -- United continues to aggressively manage the impact of the coronavirus (COVID-19) outbreak on our employees, our customers and our business. Due to a continued drop in travel demand as a result of this outbreak and government mandates or restrictions in place prohibiting travel, the airline today announced a 60 percent schedule reduction in April - this includes a 42 percent reduction across the U.S. and Canada and an 85 percent decrease in international flights.
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Domestic

While United does not plan to suspend service to any single U.S. city now - with the exception of Mammoth Lakes, CA - the airline is closely monitoring demand as well as changes in state and local curfews and government restrictions across the U.S. and will adjust its schedule accordingly throughout the month.


17 March

Travel from Europe

In order to assist customers departing Europe, we have capped fares to the United States from countries affected by the government-imposed travel policy. If you're scheduled to travel March 10 – April 30, 2020, and would like to change your plans, there is no fee to do so, regardless of when you purchased your ticket or where you're traveling. See waiver details

We will continue to fly our regular schedule from Europe to the U.S. through March 20, except Houston-London and Denver-London, which we’re suspending after March 16. From March 20 through the end of April, we expect to fly three daily flights to London and have daily service to Amsterdam, Brussels, Dublin, Paris and Zurich. We’ll also maintain multiple flights to Frankfurt and Munich, along with four flights a week to Lisbon.

We will continue to follow the situation in Europe closely and make any changes necessary.

Additional travel flexibility

Booking a new flight: We know people are taking a second look at their travel plans right now, and we want you to have flexibility when planning your next trip — that's why when you book a flight with us between March 3 and March 31, 2020, you can change it for free over the next 12 months. See terms and conditions

Rescheduling a trip: We’re also waiving change fees for all tickets issued on or before March 2 — domestic or international — with original travel dates of March 9 through April 30. If you’re not sure when you want to travel, you can cancel your trip and rebook later with change fees waived. See waiver details

How to change or cancel your flight: To change or cancel your flight online, view your reservation, enter your trip details and select the appropriate option.

International travel advisories and waivers

For more information about international travel:

Flight suspensions and schedule reductions

By Presidential Proclamation, the United States is currently denying entry to non-U.S. citizens who have visited or transited through the People’s Republic of China, the Islamic Republic of Iran or certain countries in Europe within the last 14 days, unless you are a lawful permanent resident. Travel-restricted countries include Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.

Customers who are U.S. citizens, lawful permanent residents or immediate family members of U.S. citizens will be subject to additional health screenings on arrival to the United States. The CDC also advises that travelers returning from these countries in Europe must stay home for 14 days and monitor their health after returning to the U.S. Non-U.S. citizens who have visited the countries listed above in the past 14 days will not be allowed to enter the United States.

After evaluating our operations between the U.S. and Beijing, Chengdu, Hong Kong and Shanghai, we’ve decided to suspend those flights through April 30. We’ve also suspended ticket sales for MileagePlus Award travel and flights originating in China or Iran on our partner airlines through April 30.

We're taking additional steps to reduce our international and domestic schedules in ways that minimize the impact to our customers. We're also in close contact with the U.S. Centers for Disease Control and Prevention and other health organizations as we continue to evaluate the situation.
Summary
Service to PEK, PVG, CTU plus HKG suspend until 30 April 2020
Waivers for ICN until 30 June 2020, Northern Italy until 30 April 2020
Flight Reductions NRT, KIX, ICN, SPG, .. until late April 2020; Downguage TPE thru April 2020
Change fees removed for 1-30 March 2020 bookings for travel up to 12 months from the original ticket issue date
All change fees waived for tickets issued on or before March 2, 2020 thru 31 May 2020
Additional reductions to Europe starting 20 March
Suspensions IAH-EZE 16 March 2020 & ORD/IAD-GRU 1 April 2020, numerous schedule reductions for Mexico, South & Central America
UA to cut system capacity by 60% for April and May
Will parking some widebody jets


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Other Resources and Statistics



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Old Jan 23, 20, 7:51 am
  #16  
 
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I will start worrying when Formula1 thinks about cancelling Shanghai.....which means sadly I won't be going Off to a different race.

In all honesty, China actually doing what they are doing is pretty insane and a very good thing. SARS was a big coverup, and hope this stops the spread, just really bad timing with the lunar new year
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Old Jan 23, 20, 7:55 am
  #17  
 
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Looks like the travel waiver might have been expanded for all travel to/from China.

I apologize as I can't read this to 100% confirm, but I'm told it states that all airlines are instructed to give full refunds to any voluntary cancellations starting from midnight on the 24th.

???: ?????????

This is from the China equivalent of the FAA.

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Last edited by baroqen; Jan 23, 20 at 7:57 am Reason: Added picture because the link seemed wonky.
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Old Jan 23, 20, 8:47 am
  #18  
 
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Originally Posted by dcsnowwake View Post
SARS was a big coverup, and hope this stops the spread, just really bad timing with the lunar new year
Well, China filed a casual low-priority report indicating a rise in pneumonia cases in Wuhan with the WHO on December 31. On January 6, the WHO was caught off guard when the WSJ broke the story that well suddenly there were 59 unexplained cases of pneumonia already and they were dealing with a completely new strain of virus. China begrudgingly confirmed that to the WHO on January 7 and only from that point on was the appropriate urgency level assigned.

They've been more forthcoming with data since, but it's safe to assume they're still underreporting the number of cases.
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Old Jan 23, 20, 9:29 am
  #19  
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Originally Posted by baroqen View Post
Looks like the travel waiver might have been expanded for all travel to/from China.

I apologize as I can't read this to 100% confirm, but I'm told it states that all airlines are instructed to give full refunds to any voluntary cancellations starting from midnight on the 24th.
Here's a link to the Google Translate version of the full web version: https://translate.google.com/transla...23_200575.html

In order to do a good job in joint prevention and control of the new coronavirus pneumonia epidemic, the Civil Aviation Administration requires that from 00:00 on January 24, 2020, if passengers who have previously purchased civil aviation tickets have voluntarily refunded their tickets, each airline and its ticket sales agency Refunds are free of charge and no fees can be charged.


I'm not entirely sure how to interpret that. Did they intend to limit the scope to Wuhan flights? Are carriers allowed to institute a time limit? Or is this supposed to apply to every ticket for which the CAAC would have jurisdiction -- Chinese carriers worldwide, foreign carrier flights to/from China (mainland? Greater China?), Chinese passengers? Everyone who bought something from CTrip?
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Old Jan 23, 20, 9:45 am
  #20  
 
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Originally Posted by mozilla View Post
Coronavirus infections do not progress to the flu, they progress to pneumonia. Every year in the US pneumonia kills more than 7 times the amount of people that the flu does. Additionally, while it is not perfect, there is prophylaxis available for the seasonal influenza, but not for the coronavirus.

The other risks are the "super-spreader" properties of the coronavirus that we've witnessed during the SARS epidemic. One infected but otherwise healthy person may survive the disease, but not before infecting more than 200 other people, many of whom will die.

China suffers from extremely poor hygiene standards which allow new strains of coronavirus to be easily transmitted from animal to human and subsequently from human to human. The best advice is to avoid all unnecessary travel to the affected area, and UA did make the right decision by issuing a (rare) refund waiver.
What is your definition of "many"? We shouldn't be cavalier about this, but we also shouldn't panic.
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Old Jan 23, 20, 10:21 am
  #21  
 
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Don't be too naive
At moment, CNN only reports 3 city under travel restriction. On Chinese social media and news, 8 cities in province of Hubei are in total lockdown now CPC will not lockdown 20-30M population randomly unless it`s necessary. One of the nearby city from Wuhan alreayd has 1200+ cases wiith fever. All the hospitals are full and they stopped taking new patients. Go read more before you post more here! All I can say is, this is serious stuff.
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Old Jan 23, 20, 11:05 am
  #22  
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This virus is in the same family as SARS and MERS - with a significantly higher mortality rate than a "flu", especially in vulnerable patients.

There is considerable concern that the Chinese govt is lying about the extent of the pandemic, and it's shocking how fast this infection is spreading - it's definitely a serious issue. There is talk about the US quarantining anyone whose travel plans show a routing through an infected area, and I forecast that if this gets worse, not only will there be airline waivers for all of Asia coming soon, but all air travel between China and the USA (and possibly from China to Japan, Korea and other countries) may be halted, or significantly restricted with on-arrival quarantines.
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Old Jan 23, 20, 11:26 am
  #23  
 
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Originally Posted by bocastephen View Post
This virus is in the same family as SARS and MERS - with a significantly higher mortality rate than a "flu", especially in vulnerable patients.

There is considerable concern that the Chinese govt is lying about the extent of the pandemic, and it's shocking how fast this infection is spreading - it's definitely a serious issue. There is talk about the US quarantining anyone whose travel plans show a routing through an infected area, and I forecast that if this gets worse, not only will there be airline waivers for all of Asia coming soon, but all air travel between China and the USA (and possibly from China to Japan, Korea and other countries) may be halted, or significantly restricted with on-arrival quarantines.
How is this different than when SARS became a big problem? Have governments learned their lesson and are being more strict about it?
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Old Jan 23, 20, 12:02 pm
  #24  
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There are presently 15+ active threads on FT concerning Coronavirus, obviously of concern to travelers.

The China forum's Corona Virus
or the Hong Kong forum's Wuhan coronavirus outbreak — worries as it spread to HK & beyond may be the best for information about what is happening in the region

Many airlines servicing China / Asia region have threads on waivers

And not to be left out is OMNI's Coronavirus epidemic, worries for China/ Global GDP

For the United forum, let's not wander too far off UA traveler related discussion / information

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UA coModerator
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Old Jan 23, 20, 12:16 pm
  #25  
 
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Originally Posted by jsloan View Post
Here's a link to the Google Translate version of the full web version: https://translate.google.com/transla...23_200575.html



I'm not entirely sure how to interpret that. Did they intend to limit the scope to Wuhan flights? Are carriers allowed to institute a time limit? Or is this supposed to apply to every ticket for which the CAAC would have jurisdiction -- Chinese carriers worldwide, foreign carrier flights to/from China (mainland? Greater China?), Chinese passengers? Everyone who bought something from CTrip?
I've heard from Air China (CA) phone support (in Chinese) that all tickets up to some time in March, including int'l and mileage redemptions can be refunded at absolutely no cost. The policy in the China national railway seems to be the same. It's basically a China FAA-equivalent mandated waiver of all change/refund fees nationwide. Some other carriers (AF, TG) presumably are following the rules and publishing waivers, so UA may be next.
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Old Jan 23, 20, 12:20 pm
  #26  
 
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I'm surprised that UA hasn't expanded the waiver to at least include PEK and PVG. Anyone who wants to keep all of their flying on UA, and only books 016 tickets on UA metal, would have booked to either one of those airports and then either booked a flight to WUH on a separate ticket, OR would have planned to take the HSR to Wuhan. People planning on staying in the Tier 1 cities that UA flies to can then assess their personal tolerance for risk and decide if it's worth traveling. People planning to actually fly on to WUH on separate tickets or take the train to that city can then reschedule without penalty. Also, even though I once thought about it (to get PQD), I have never booked an intra-China 016 ticket using UA because the pricing they give for those flights is ridiculous. It's easily half the cost if you go through CA directly.

Last year, I flew in and out of PEK. The previous year, I flew into PEK once and into PVG once. All of these times, my actual destination was about 400-600 km from the airport I was flying into, and I don't think this type of travel pattern is that unusual for this part of the world. Makes me wonder if UA management actually realizes this. If I planned to travel to anywhere under the quarantine zone (which is still expanding) next week, I'd definitely cancel, because once I got in, I wouldn't be able to get back out.
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Old Jan 23, 20, 12:28 pm
  #27  
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Originally Posted by STS-134 View Post
I'm surprised that UA hasn't expanded the waiver to at least include PEK and PVG. Anyone who wants to keep all of their flying on UA, and only books 016 tickets on UA metal, would have booked to either one of those airports and then either booked a flight to WUH on a separate ticket, OR would have planned to take the HSR to Wuhan.
While booking an intra-China ticket on 016 stock is surely unlikely, that doesn't mean that everyone booking to Wuhan would fly on separate tickets. In fact, I suspect that's a relatively unlikely way to travel unless you're planning to make several stops around Asia.

If I were going to Wuhan, and planning to fly UA, I'd just search for tickets to WUH. I did a search for AUS-WUH for a two-week, Tuesday-to-Tuesday stay in March, and I got Y fares as low as $739 (via PEK; last leg on CA) or $753 (via PVG; last leg on MU). There are also options via NRT on NH.

If I search for PEK for those same dates, it's $625, and PVG is $564. So, I'm not paying an outrageous premium to book on a single ticket. (Splitting the journey at PVG might be a little cheaper, but I'd lose protection against a delay).
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Old Jan 23, 20, 12:28 pm
  #28  
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Originally Posted by STS-134 View Post
Makes me wonder if UA management actually realizes this. If I planned to travel to anywhere under the quarantine zone (which is still expanding) next week, I'd definitely cancel, because once I got in, I wouldn't be able to get back out.
Oh, I think they know - and don't care. Their responsibility ends at the destination airport they let you off at, where you go from there is not their concern. If the issue spreads, which it appears to be, then UA really needs to add a blanket waiver for all of China.
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Old Jan 23, 20, 12:32 pm
  #29  
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Originally Posted by bocastephen View Post
Oh, I think they know - and don't care. Their responsibility ends at the destination airport they let you off at, where you go from there is not their concern.
I suspect that if you called up and said that you wanted to change your ticket to PEK because you had a separate onward ticket to WUH, you'd probably get an agent to allow you a free change. A free refund -- probably not without a waiver. But, changing the ticket to go somewhere else, and paying the fare difference? You might need to HUCA once or twice, but I suspect you could find someone to make an exception.
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Old Jan 23, 20, 12:33 pm
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Originally Posted by jsloan View Post
While booking an intra-China ticket on 016 stock is surely unlikely, that doesn't mean that everyone booking to Wuhan would fly on separate tickets. In fact, I suspect that's a relatively unlikely way to travel unless you're planning to make several stops around Asia.

If I were going to Wuhan, and planning to fly UA, I'd just search for tickets to WUH. I did a search for AUS-WUH for a two-week, Tuesday-to-Tuesday stay in March, and I got Y fares as low as $739 (via PEK; last leg on CA) or $753 (via PVG; last leg on MU). There are also options via NRT on NH.

If I search for PEK for those same dates, it's $625, and PVG is $564. So, I'm not paying an outrageous premium to book on a single ticket. (Splitting the journey at PVG might be a little cheaper, but I'd lose protection against a delay).
Ah, I should clarify. If one wants to spend a couple of days near PEK or PVG, and then travel on to another city, then the price of the standalone ticket from PEK/PVG to elsewhere in China using UA as the booking agency is outrageous. Plus, once you're out and about in the city, it's often easier to just hop on the train than it is to go back to the airport. But anyway, my point is, there are plenty of reasons why one might not hold a UA ticket all the way through to WUH or any other city but be planning to visit the area regardless.
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