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COVID19 UA Suspensions,Reductions,Waivers;Cuts 90% Intl April,All Cities waiver 31May

COVID19 UA Suspensions,Reductions,Waivers;Cuts 90% Intl April,All Cities waiver 31May

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Old Apr 4, 20, 12:22 pm   -   Wikipost
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Last edit by: WineCountryUA
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Always crosscheck with UA's Travel Notices and www.united.com/coronavirus as the situation is dynamic
United Reinstates Some International Flights Across the Globe to Help Customers Get Where they Need to Be

CHICAGO, March 21, 2020 /PRNewswire/ -- While travel demand continues to drop and United continues to adjust its schedules accordingly, the airline knows some people around the globe are displaced and still need to get home. While United's international schedule will still be reduced by about 90% in April, the airline will continue flying six daily operations to and from the following destinations – covering Asia, Australia, Latin America, the Middle East and Europe – in an effort to get customers where they need to be. This remains a fluid situation, but United continues to play a role in connecting people and uniting the world, especially in these challenging times.

Flights continuing from now through May schedule
  • Newark/New York – Frankfurt (Flights 960/961)
  • Newark/New York – London (Flights 16/17)
  • Newark/New York – Tel Aviv (Flights 90/91)
  • Houston – Sao Paulo (Flights 62/63)
  • San Francisco – Tokyo-Narita (Flights 837/838)
  • San Francisco – Sydney (Flights 863/870)
In addition to the above, United has reinstated the following flights to help displaced customers who still need to get home.

Flights through 3/27 outbound
  • Newark/New York – Amsterdam (Flights 70/71)
  • Newark/New York – Munich (Flights 30/31)
  • Newark/New York – Brussels (Flights 999/998)
  • Washington-Dulles – London (Flights 918/919)
  • San Francisco – Frankfurt (Flights 58/59)
  • Newark/New York – Sao Paulo (Flights 149/148)
Flights through 3/29 outbound
  • San Francisco – Seoul (Flights 893/892)
In destinations where government actions have barred us from flying, we are actively looking for ways to bring customers who have been impacted by travel restrictions back to the United States. This includes working with the U.S. State Department and the local governments to gain permission to operate service.
United Airlines Continues Draw Down of International Schedule
CHICAGO, March 20, 2020 /PRNewswire/
-- United continues to aggressively manage the impact of the coronavirus (COVID-19) outbreak on our employees, our customers and our business. Due to government mandates or restrictions in place prohibiting travel, the airline is reducing its international schedule by 95% for April. The revised international schedule will be viewable on united.com on Sunday, March 22:

Atlantic
  • United is drawing down its remaining trans-Atlantic operation. The final westbound departures will take place on March 25, with the exception of its Cape Town-New York/Newark service which will operate as previously scheduled with the last flight departing Cape Town on March 28.
Pacific
  • United will reduce its remaining trans-Pacific operation starting March 22, with final eastbound departures on March 25, with the exception of service between San Francisco and Tahiti and San Francisco and Sydney which will have final returns to San Francisco on March 28.
  • United will maintain some Guam flights as well as a portion of its Island Hopper service.
Latin America
  • United will reduce its Mexico operation over the next five days. After March 24, it will only maintain a small number of daytime flights to certain destinations in Mexico.
  • United will draw down its remaining Central and South America operations. The last southbound departures will take place March 24.
Canada
  • United will temporarily suspend all flying to Canada effective April 1.
In destinations where government actions have barred us from flying, we are actively looking for ways to bring customers who have been impacted by travel restrictions back to the United States. This includes working with the U.S. State Department and the local governments to gain permission to operate service.
United Airlines Further Reduces Domestic and International Schedules
March 17, 2020

CHICAGO, March 17, 2020 /PRNewswire/ -- United continues to aggressively manage the impact of the coronavirus (COVID-19) outbreak on our employees, our customers and our business. Due to a continued drop in travel demand as a result of this outbreak and government mandates or restrictions in place prohibiting travel, the airline today announced a 60 percent schedule reduction in April - this includes a 42 percent reduction across the U.S. and Canada and an 85 percent decrease in international flights.
.


Domestic

While United does not plan to suspend service to any single U.S. city now - with the exception of Mammoth Lakes, CA - the airline is closely monitoring demand as well as changes in state and local curfews and government restrictions across the U.S. and will adjust its schedule accordingly throughout the month.


30 March
No change fees for new bookings
We know people are taking a second look at their travel plans right now, and we want you to have flexibility when planning your next trip — that’s why when you book a flight with us by April 30, 2020, you can change it for free over the next 12 months. See Terms and conditions

Tickets: For tickets issued March 3 through April 30, 2020, customers will be permitted to change free of charge to a flight of equal or lesser value for travel up to 12 months from the original ticket issue date. If the new flight is priced higher, the customer may change for no fee but must pay the fare difference. If the new flight is priced lower, the customer may change for free but no residual value will be given. If the customer decides to cancel their flight, they can retain the value of the ticket to be applied to a new ticket without fee for travel up to 12 months from the original ticket issue date.

Cancellations: If the customer decides to cancel the flight they booked between March 3 and April 30, 2020, they can retain the value of the ticket to be applied to a new ticket without fee for travel up to 12 months from the original ticket issue date

Fare Validity: This applies to all tickets, all fare types, all destinations, all points-of-sale, all travel dates available for sale, provided ticket number starts with 016.

Minimum Stay: No minimum stay.

Blackout Dates: No blackout dates.

Miscellaneous: Fares, fees, rules and offers are subject to change without notice. Seats are capacity-controlled and may not be available on all flights or days. Fares are nonrefundable except during the first 24 hours after purchase. Other restrictions may apply.
17 March

Travel from Europe

In order to assist customers departing Europe, we have capped fares to the United States from countries affected by the government-imposed travel policy. If you're scheduled to travel March 10 – April 30, 2020, and would like to change your plans, there is no fee to do so, regardless of when you purchased your ticket or where you're traveling. See waiver details

We will continue to fly our regular schedule from Europe to the U.S. through March 20, except Houston-London and Denver-London, which we’re suspending after March 16. From March 20 through the end of April, we expect to fly three daily flights to London and have daily service to Amsterdam, Brussels, Dublin, Paris and Zurich. We’ll also maintain multiple flights to Frankfurt and Munich, along with four flights a week to Lisbon.

We will continue to follow the situation in Europe closely and make any changes necessary.
International RefundsOur schedules remain fluid and as a result, we have waived change fees for any customer scheduled to travel through May 31, regardless of when they purchased their ticket or where they are traveling. As our international schedules evolve due to government mandates and restrictions, we are working to assist impacted customers in a way that is flexible and fair.

Our goal remains to automatically rebook as many customers as possible within 6 hours of their originally scheduled flight. For any customer whose international travel is cancelled or disrupted by more than 6 hours because of schedule changes resulting from government restrictions, they will retain a travel credit equal to the value of their ticket. That credit can be used towards any flight, to any destination, for 12 months from the time of purchase. If the customer chooses not to use the credit, they will receive a refund to their original form of payment at the end of that 12-month period. Importantly, this new way of helping customers manage through changing flight schedules also applies to residents from other countries that effectively can no longer travel to the U.S. because they would face a 14-day quarantine upon arrival as well as customers impacted by more broadly by government-mandated travel restrictions or quarantines. In addition, this change also maintains our ability to manage our business through this evolving and difficult set of circumstances.

International travel advisories and waivers

For more information about international travel:

Flight suspensions and schedule reductions

By Presidential Proclamation, the United States is currently denying entry to non-U.S. citizens who have visited or transited through the People’s Republic of China, the Islamic Republic of Iran or certain countries in Europe within the last 14 days, unless you are a lawful permanent resident. Travel-restricted countries include Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.

Customers who are U.S. citizens, lawful permanent residents or immediate family members of U.S. citizens will be subject to additional health screenings on arrival to the United States. The CDC also advises that travelers returning from these countries in Europe must stay home for 14 days and monitor their health after returning to the U.S. Non-U.S. citizens who have visited the countries listed above in the past 14 days will not be allowed to enter the United States.

After evaluating our operations between the U.S. and Beijing, Chengdu, Hong Kong and Shanghai, we’ve decided to suspend those flights through April 30. We’ve also suspended ticket sales for MileagePlus Award travel and flights originating in China or Iran on our partner airlines through April 30.

We're taking additional steps to reduce our international and domestic schedules in ways that minimize the impact to our customers. We're also in close contact with the U.S. Centers for Disease Control and Prevention and other health organizations as we continue to evaluate the situation.
Summary
Service to PEK, PVG, CTU plus HKG suspend until 30 April 2020
Waivers for ICN until 30 June 2020, Northern Italy until 30 April 2020
Flight Reductions NRT, KIX, ICN, SPG, .. until late April 2020; Downguage TPE thru April 2020
Change fees removed for 1-30 March 2020 bookings for travel up to 12 months from the original ticket issue date
All change fees waived for tickets issued on or before March 2, 2020 thru 31 May 2020
Additional reductions to Europe starting 20 March
Suspensions IAH-EZE 16 March 2020 & ORD/IAD-GRU 1 April 2020, numerous schedule reductions for Mexico, South & Central America
UA to cut system capacity by 60% for April and May
Will parking some widebody jets


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Old Jan 30, 20, 3:25 pm
  #226  
 
Join Date: Jan 2007
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I just checked my reservation for EWR-HKG the week of 16-Feb. So far, the reservation still looks "live". Surely I would have received some kind of notification, right ?
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Old Jan 30, 20, 3:27 pm
  #227  
 
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These charts reflect a lot of heavy metal not being used. What is UA doing with all of the equipment that isn't going to China?
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Old Jan 30, 20, 3:36 pm
  #228  
 
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Originally Posted by Flying Machine View Post
I’m flying LAX NRT PEK (2 Nights in PEK), then PEK ORD IAH EZE. All on you UA metal except the NRT PEK leg is on ANA, Travel is at the end of February. The fare was about $550. I really need to get to EZE ( as an aside, II have an award ticket on COPA coming back from EZE to LAX but I digress)

Do you believe UA will let me drop the NRT PEK leg, ay let me fly LAX NRT (two nights in NRT) then NRT ORD IAH EZE or any other set of flights originating in NRT to get to my ultimate destination of EZE? I wouldn’t mind spending the two nights and then RT, just to have a nice break in Tokyo

If they force me to do a refund, the flights to EZE from LAX are quite expensive now, and I’m looking to save this great fare that I have and pick up some extra mileage along the way to help with my million miler status. Any suggestions would be appreciated.
Well..after 45 minutes on Skype calling into United (I’m traveling on business to Spain right now) I had some time this evening and decided to call in. I asked for the NRT PEK leg on the outbound to be omitted. Then asked on the same date as the original PEK ORD was scheduled on the 27th I asked if I could fly NRT LAX IAH EZE instead. I mentioned I’d like to do this under the waiver and Keep the price of the ticket the same. The agent goes we can do that thank you for calling in with a solution that always helps. Because there was an ANA flight on the original record she couldn’t re-issue the ticket, had to call a lead, who said the change fee will be waived but there is a fare difference and can I hold while they call rates. I said I prefer her not as I wanted it to be an even exchange and could she just reinstate the ticket to the original form. Then I hear some silence then aside, the agent says oh gosh I can’t rebook it the space is no longer there on one of my flights she goes now I need to call in and have them overbooked the flight

when she speaks to the new lead agent to reinstate the original ticket she says you know this agent agreed with me and there shouldn’t be any fare difference and we could handle it as an even exchange and would you like your proposed itinerary. I say yes, she goes OK let me work with them. She’s on hold for a while so then I take a look at my reservation on my iPhone. Five minutes later she gets on the line and she goes were you just in the reservation? I say yes, she goes oh these are very hard to re-processAnd the lead got an error on the ticket. I said I’ll stay out of the reservation you can go ahead and do your thing. 10 minutes later she comes back all done I assign some seats email the receipt to myself and see that everything is booked correctly
At the end she goes well the first person must’ve been confused because there shouldn’t be a fair change and the second lead agreed with me and processed it. She told me thanks for being 1 million miler and I appreciate your patience. I wished her a good night and I’m sitting here somewhat surprised and happy. Thought these data points will help some others
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Old Jan 30, 20, 3:40 pm
  #229  
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Originally Posted by Flying Machine View Post
She’s on hold for a while so then I take a look at my reservation on my iPhone. Five minutes later she gets on the line and she goes were you just in the reservation? I say yes, she goes oh these are very hard to re-processAnd the lead got an error on the ticket. I said I’ll stay out of the reservation you can go ahead and do your thing.
I have also run into this in the past, and while it terrifies me to think of how viewing the record can break it -- that should be a read-only operation, United IT -- I've learned to stay hands-off until they tell me they're done.

Glad you were able to get the ticket the way you wanted it.
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Old Jan 30, 20, 3:44 pm
  #230  
 
Join Date: Dec 2008
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Originally Posted by jsloan View Post
I have also run into this in the past, and while it terrifies me to think of how viewing the record can break it -- that should be a read-only operation, United IT -- I've learned to stay hands-off until they tell me they're done.

Glad you were able to get the ticket the way you wanted it.
More and more agents are telling me to stay out of the reservation before they start working on it.
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Old Jan 30, 20, 4:03 pm
  #231  
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Originally Posted by bocastephen View Post
Originally Posted by STS-134 View Post
Well those charts sure look familiar: https://www.sfgate.com/travel/articl...O-15016646.php

SFGate cites United as the source. Is that where it actually came from or did it come from one of our members here?
the charts are from my agency bulletin but I’m sure they are all over by now
The charts are from United, easily found on the United Jetstream site
United expands temporary China suspensions (Feb 9 - Mar 28)
Attached Images
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Old Jan 30, 20, 4:05 pm
  #232  
 
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Originally Posted by Feather Man View Post
I just checked my reservation for EWR-HKG the week of 16-Feb. So far, the reservation still looks "live". Surely I would have received some kind of notification, right ?
I've got a flight the week of Feb 16 that looks like it will be impacted as well, and in the same situation, as it's still showing scheduled when I look up the reservation. It looks like they've zeroed out the availability so they're not selling it any more, but haven't rebooked or notified yet. Perhaps they're working on the rebooking/notification details?
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Old Jan 30, 20, 4:17 pm
  #233  
 
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AA's pilot union just sued to stop all China flights. Wonder if UA/DL pilot/FA unions will follow suit.
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Old Jan 30, 20, 4:54 pm
  #234  
 
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WHO declaration

Now, World Health Organization has declared Coronavirus global health emergency. Will United have to reduce its flights further or totally suspend all remaining flights?
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Old Jan 30, 20, 5:15 pm
  #235  
 
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I'm confident UA will find places to fly the planes, given the crunch with the MAX situation (cascading 777s for 787s, 787s for 757s, 757s for 737s, etc.). Same for the pilots and US-based FAs. But what of the HKG-based FAs? As I recall they can only fly HKG-originated routes, is that correct? Will they be furloughed?
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Old Jan 30, 20, 5:24 pm
  #236  
 
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Originally Posted by bocastephen View Post
Just received word that schedule reductions are extended through end of March

I am going to share some graphics which will make it much clearer than typing it all out:


PEK

Hmmnmm. I was just looking at options for changing my Feb SFO-PEK trip to late March under the current waiver's parameters. Selecting for only UA metal, it shows the single SFO-PEK nonstop through Wed 3/25. On 3/26 the ORD flight also appears, and on Friday 3/27 and after, so do EWR and IAD. Not sure how that meshes with the posted schedule. Of course I expect the waiver will eventually be further extended, but still.
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Old Jan 30, 20, 5:55 pm
  #237  
 
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Originally Posted by bioyuki View Post
AA's pilot union just sued to stop all China flights. Wonder if UA/DL pilot/FA unions will follow suit.
Air France crew unions demanded a halt to flights to PEK and PVG on Thursday and AF-KLM suspended Friday. Hard to imagine UA crews are willing to work these flights (and the necessary overnight layovers) when many other major western airlines have halted flights.
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Old Jan 30, 20, 6:00 pm
  #238  
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Originally Posted by bioyuki View Post
AA's pilot union just sued to stop all China flights. Wonder if UA/DL pilot/FA unions will follow suit.
Originally Posted by east_west View Post
Air France crew unions demanded a halt to flights to PEK and PVG on Thursday and AF-KLM suspended Friday. Hard to imagine UA crews are willing to work these flights (and the necessary overnight layovers) when many other major western airlines have halted flights.
Actually, I find it very easy to believe. I suspect labor relations at UA are much better than labor relations at AA or AF.
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Old Jan 30, 20, 6:18 pm
  #239  
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Is Beijing and Chengu not affected? How does UA justify still bringing a plane load of potentially carrier passengers from China to SFO daily?
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Old Jan 30, 20, 6:19 pm
  #240  
 
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Originally Posted by wxguy View Post
I'm confident UA will find places to fly the planes, given the crunch with the MAX situation (cascading 777s for 787s, 787s for 757s, 757s for 737s, etc.). Same for the pilots and US-based FAs. But what of the HKG-based FAs? As I recall they can only fly HKG-originated routes, is that correct? Will they be furloughed?
UA's ~300 HKG FAs can usually staff two daily flights. Since ORD was cut, they've been given "W" routes--HKG-SFO-HND-SFO-HKG and HKG-SFO-ICN-SFO-HKG. But now down to 1 flight a day it's going to be tough, although understandably some may prefer to be away from home. But having a HKG base may sustain the route(s) instead of unions not wanting to fly. (Some FAs are US citizens so they can "legally" work US domestic flights, but contractually it's another matter...)
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