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COVID19 UA-More Suspensions,Reductions;Waiver-No fee cancel/change for 2020 til 31Apr

COVID19 UA-More Suspensions,Reductions;Waiver-No fee cancel/change for 2020 til 31Apr

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Old Apr 7, 20, 1:15 pm   -   Wikipost
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Always crosscheck with UA's Travel Notices and www.united.com/coronavirus as the situation is dynamic
United Offers Customers Booked for Travel Through the End of 2020 Flexibility to Change Their Trips
Between Now and April 30, All Change Fees Waived for Travel Through End of Year

CHICAGO, April 7, 2020
-- United announced today that customers can make changes to, or cancel, any travel they have booked through the end of the year without fees if they act between now and April 30.

Many customers' previous plans for travel, including summer vacations, conferences and events have changed or are uncertain due to the COVID-19 outbreak. To help with the uncertainty around their future travel, customers who wish to change their dates of travel can do so without paying a change fee. Customers who wish to cancel their travel can request an Electronic Travel Certificate (ETC) for the full value of their ticket. United recently extended the expiration dates for all ETCs to 24 months from their date of issue.

This new level of flexibility is in addition to United's existing policy allowing anyone booking travel between March 3 – April 30 for future dates to change their tickets at no cost over the next 12 months.

United Reinstates Some International Flights Across the Globe to Help Customers Get Where they Need to Be

CHICAGO, March 21, 2020 /PRNewswire/ -- While travel demand continues to drop and United continues to adjust its schedules accordingly, the airline knows some people around the globe are displaced and still need to get home. While United's international schedule will still be reduced by about 90% in April, the airline will continue flying six daily operations to and from the following destinations – covering Asia, Australia, Latin America, the Middle East and Europe – in an effort to get customers where they need to be. This remains a fluid situation, but United continues to play a role in connecting people and uniting the world, especially in these challenging times.

Flights continuing from now through May schedule
  • Newark/New York – Frankfurt (Flights 960/961)
  • Newark/New York – London (Flights 16/17)
  • Newark/New York – Tel Aviv (Flights 90/91)
  • Houston – Sao Paulo (Flights 62/63)
  • San Francisco – Tokyo-Narita (Flights 837/838)
  • San Francisco – Sydney (Flights 863/870)
In addition to the above, United has reinstated the following flights to help displaced customers who still need to get home.

Flights through 3/27 outbound
  • Newark/New York – Amsterdam (Flights 70/71)
  • Newark/New York – Munich (Flights 30/31)
  • Newark/New York – Brussels (Flights 999/998)
  • Washington-Dulles – London (Flights 918/919)
  • San Francisco – Frankfurt (Flights 58/59)
  • Newark/New York – Sao Paulo (Flights 149/148)
Flights through 3/29 outbound
  • San Francisco – Seoul (Flights 893/892)
In destinations where government actions have barred us from flying, we are actively looking for ways to bring customers who have been impacted by travel restrictions back to the United States. This includes working with the U.S. State Department and the local governments to gain permission to operate service.
United Airlines Continues Draw Down of International Schedule
CHICAGO, March 20, 2020 /PRNewswire/
-- United continues to aggressively manage the impact of the coronavirus (COVID-19) outbreak on our employees, our customers and our business. Due to government mandates or restrictions in place prohibiting travel, the airline is reducing its international schedule by 95% for April. The revised international schedule will be viewable on united.com on Sunday, March 22:

Atlantic
  • United is drawing down its remaining trans-Atlantic operation. The final westbound departures will take place on March 25, with the exception of its Cape Town-New York/Newark service which will operate as previously scheduled with the last flight departing Cape Town on March 28.
Pacific
  • United will reduce its remaining trans-Pacific operation starting March 22, with final eastbound departures on March 25, with the exception of service between San Francisco and Tahiti and San Francisco and Sydney which will have final returns to San Francisco on March 28.
  • United will maintain some Guam flights as well as a portion of its Island Hopper service.
Latin America
  • United will reduce its Mexico operation over the next five days. After March 24, it will only maintain a small number of daytime flights to certain destinations in Mexico.
  • United will draw down its remaining Central and South America operations. The last southbound departures will take place March 24.
Canada
  • United will temporarily suspend all flying to Canada effective April 1.
In destinations where government actions have barred us from flying, we are actively looking for ways to bring customers who have been impacted by travel restrictions back to the United States. This includes working with the U.S. State Department and the local governments to gain permission to operate service.
United Airlines Further Reduces Domestic and International Schedules
March 17, 2020

CHICAGO, March 17, 2020 /PRNewswire/ -- United continues to aggressively manage the impact of the coronavirus (COVID-19) outbreak on our employees, our customers and our business. Due to a continued drop in travel demand as a result of this outbreak and government mandates or restrictions in place prohibiting travel, the airline today announced a 60 percent schedule reduction in April - this includes a 42 percent reduction across the U.S. and Canada and an 85 percent decrease in international flights.
.


Domestic

While United does not plan to suspend service to any single U.S. city now - with the exception of Mammoth Lakes, CA - the airline is closely monitoring demand as well as changes in state and local curfews and government restrictions across the U.S. and will adjust its schedule accordingly throughout the month.


30 March
No change fees for new bookings
We know people are taking a second look at their travel plans right now, and we want you to have flexibility when planning your next trip — that’s why when you book a flight with us by April 30, 2020, you can change it for free over the next 12 months. See Terms and conditions

Tickets: For tickets issued March 3 through April 30, 2020, customers will be permitted to change free of charge to a flight of equal or lesser value for travel up to 12 months from the original ticket issue date. If the new flight is priced higher, the customer may change for no fee but must pay the fare difference. If the new flight is priced lower, the customer may change for free but no residual value will be given. If the customer decides to cancel their flight, they can retain the value of the ticket to be applied to a new ticket without fee for travel up to 12 months from the original ticket issue date.

Cancellations: If the customer decides to cancel the flight they booked between March 3 and April 30, 2020, they can retain the value of the ticket to be applied to a new ticket without fee for travel up to 12 months from the original ticket issue date

Fare Validity: This applies to all tickets, all fare types, all destinations, all points-of-sale, all travel dates available for sale, provided ticket number starts with 016.

Minimum Stay: No minimum stay.

Blackout Dates: No blackout dates.

Miscellaneous: Fares, fees, rules and offers are subject to change without notice. Seats are capacity-controlled and may not be available on all flights or days. Fares are nonrefundable except during the first 24 hours after purchase. Other restrictions may apply.
17 March

Travel from Europe

In order to assist customers departing Europe, we have capped fares to the United States from countries affected by the government-imposed travel policy. If you're scheduled to travel March 10 – April 30, 2020, and would like to change your plans, there is no fee to do so, regardless of when you purchased your ticket or where you're traveling. See waiver details

We will continue to fly our regular schedule from Europe to the U.S. through March 20, except Houston-London and Denver-London, which we’re suspending after March 16. From March 20 through the end of April, we expect to fly three daily flights to London and have daily service to Amsterdam, Brussels, Dublin, Paris and Zurich. We’ll also maintain multiple flights to Frankfurt and Munich, along with four flights a week to Lisbon.

We will continue to follow the situation in Europe closely and make any changes necessary.
International RefundsOur schedules remain fluid and as a result, we have waived change fees for any customer scheduled to travel through May 31, regardless of when they purchased their ticket or where they are traveling. As our international schedules evolve due to government mandates and restrictions, we are working to assist impacted customers in a way that is flexible and fair.

Our goal remains to automatically rebook as many customers as possible within 6 hours of their originally scheduled flight. For any customer whose international travel is cancelled or disrupted by more than 6 hours because of schedule changes resulting from government restrictions, they will retain a travel credit equal to the value of their ticket. That credit can be used towards any flight, to any destination, for 12 months from the time of purchase. If the customer chooses not to use the credit, they will receive a refund to their original form of payment at the end of that 12-month period. Importantly, this new way of helping customers manage through changing flight schedules also applies to residents from other countries that effectively can no longer travel to the U.S. because they would face a 14-day quarantine upon arrival as well as customers impacted by more broadly by government-mandated travel restrictions or quarantines. In addition, this change also maintains our ability to manage our business through this evolving and difficult set of circumstances.

International travel advisories and waivers

For more information about international travel:

Flight suspensions and schedule reductions

By Presidential Proclamation, the United States is currently denying entry to non-U.S. citizens who have visited or transited through the People’s Republic of China, the Islamic Republic of Iran or certain countries in Europe within the last 14 days, unless you are a lawful permanent resident. Travel-restricted countries include Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.

Customers who are U.S. citizens, lawful permanent residents or immediate family members of U.S. citizens will be subject to additional health screenings on arrival to the United States. The CDC also advises that travelers returning from these countries in Europe must stay home for 14 days and monitor their health after returning to the U.S. Non-U.S. citizens who have visited the countries listed above in the past 14 days will not be allowed to enter the United States.

After evaluating our operations between the U.S. and Beijing, Chengdu, Hong Kong and Shanghai, we’ve decided to suspend those flights through April 30. We’ve also suspended ticket sales for MileagePlus Award travel and flights originating in China or Iran on our partner airlines through April 30.

We're taking additional steps to reduce our international and domestic schedules in ways that minimize the impact to our customers. We're also in close contact with the U.S. Centers for Disease Control and Prevention and other health organizations as we continue to evaluate the situation.
Summary
Service to PEK, PVG, CTU plus HKG suspend until 30 April 2020
Waivers for ICN until 30 June 2020, Northern Italy until 30 April 2020
Flight Reductions NRT, KIX, ICN, SPG, .. until late April 2020; Downguage TPE thru April 2020
Change fees removed for 1-30 March 2020 bookings for travel up to 12 months from the original ticket issue date
All change fees waived for tickets issued on or before March 2, 2020 thru 31 May 2020
Additional reductions to Europe starting 20 March
Suspensions IAH-EZE 16 March 2020 & ORD/IAD-GRU 1 April 2020, numerous schedule reductions for Mexico, South & Central America
UA to cut system capacity by 60% for April and May
Will parking some widebody jets


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Old Jan 24, 20, 1:49 pm
  #61  
 
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Originally Posted by jsloan View Post
...but if it's not worth the change fee to avoid a situation, you're probably not that worried about said situation.
THAT is probably the BEST observation in this thread!


"I am worried about flying somewhere because of this, that or the other, and would like to cancel (or re-route) my entire trip because of it....but I am not worried enough to fork out a few hundred bucks."
???
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Old Jan 24, 20, 4:09 pm
  #62  
 
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AA and DL have waivers for PVG and PEK

United is still waiting to issue a waiver for PEK and PVG. Here is a part of the article appearing at USA Today.
American has two waivers, one covering Wuhan and one covering Shanghai and Beijing, China, two major destinations. For Wuhan trips scheduled through March 31, travelers can request a refund even if they are holding nonrefundable tickets. For Beijing and Shanghai, travelers with tickets through Jan. 31 can change or postpone their trip without the usual penalties.

United's waiver covers travelers with tickets through March 29 and allows refunds.

Delta on Friday issued a waiver that covers two major destinations in China, Shanghai and Beijing. Travelers booked on flights to or from those cities through Jan. 31 can change their flights to as late as February without the usual penalties. Travelers who want to cancel their trip are eligible for a voucher in the amount of their ticket, though a change fee will apply when using it.
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Old Jan 24, 20, 5:16 pm
  #63  
 
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Travel waiver for PEK/PVG/CTU for original departures between 1/24 and 2/7 if flight purchased before 1/23 https://www.united.com/ual/en/us/fly...l/notices.html

Apparently no refunds, but travelers can reschedule in originally ticketed cabin up until Feb. 7 with no penalty or fare difference. For travel after Feb. 7, fare difference applies but change fees waived. Travel must be completed 1 year from original ticket issue date.

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Last edited by STS-134; Jan 25, 20 at 6:37 pm Reason: typo
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Old Jan 24, 20, 6:00 pm
  #64  
 
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Originally Posted by narvik View Post
THAT is probably the BEST observation in this thread!


"I am worried about flying somewhere because of this, that or the other, and would like to cancel (or re-route) my entire trip because of it....but I am not worried enough to fork out a few hundred bucks."
???
A family of four could be on the hook for over $1,000 on change fees. This could effectively cause them to go ahead and cancel their vacation instead of going and losing the majority of their flight tickets. Extremely short sighted from UA.
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Old Jan 24, 20, 7:31 pm
  #65  
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Originally Posted by mike2003242 View Post
A family of four could be on the hook for over $1,000 on change fees. This could effectively cause them to go ahead and cancel their vacation instead of going and losing the majority of their flight tickets. Extremely short sighted from UA.
I mean.. on the one hand I do support having a waiver, but on the other if you have a serious concern about being trapped in a pandemic-ridden Chinese city for an interminable length of time and possibly dying there, is $1,000 of change fees really your biggest concern here?
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Old Jan 24, 20, 7:32 pm
  #66  
 
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Originally Posted by mike2003242 View Post
A family of four could be on the hook for over $1,000 on change fees. This could effectively cause them to go ahead and cancel their vacation instead of going and losing the majority of their flight tickets. Extremely short sighted from UA.
The change fees are $150 per person.

I did call twice for changing ticket today. The original flight was upgraded to Polaris, but both agents’ supervisors said that I could not keep the upgrade. I could only booked into original class of service. So, I had no choice on this unless I found PZ spaces.
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Old Jan 24, 20, 7:35 pm
  #67  
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Originally Posted by mike2003242 View Post
A family of four could be on the hook for over $1,000 on change fees. This could effectively cause them to go ahead and cancel their vacation instead of going and losing the majority of their flight tickets. Extremely short sighted from UA.
Change fees are now waived for WUH/PEK/CTU/PVG

Originally Posted by Kmxu View Post
....The original flight was upgraded to Polaris, but both agents’ supervisors said that I could not keep the upgrade. I could only booked into original class of service. ....
Yes, that is the standard process for changes (not caused by UA)
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Last edited by WineCountryUA; Jan 24, 20 at 7:41 pm
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Old Jan 24, 20, 7:35 pm
  #68  
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Originally Posted by Kmxu View Post
The change fees are $150 per person.

I did call twice for changing ticket today. The original flight was upgraded to Polaris, but both agents’ supervisors said that I could not keep the upgrade. I could only booked into original class of service. So, I had no choice on this unless I found PZ spaces.
It depends on your fare rules. Some tickets may have a $150 change fee, but it's (much) more on many international fares.
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Old Jan 24, 20, 7:44 pm
  #69  
 
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I have a flight leaving 1/28 to PEK returning 2/12 When I change it on UA, the "change fee" is waived but the fare difference shows up. Is this a programming error or is it because my return date is after 2/7 ? The flight was booked last September. The departure city and destination PEK are the same as originally booked.
The way I read this is that I can pick any flight in the same class at no charge with same departure and arriving city correct ?
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Old Jan 24, 20, 7:57 pm
  #70  
 
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Originally Posted by luckydog11 View Post
I have a flight leaving 1/28 to PEK returning 2/12 When I change it on UA, the "change fee" is waived but the fare difference shows up. Is this a programming error or is it because my return date is after 2/7 ? The flight was booked last September. The departure city and destination PEK are the same as originally booked.
The way I read this is that I can pick any flight in the same class at no charge with same departure and arriving city correct ?
Just call and talk to an agent. Agent may help you more than the website can.
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Old Jan 24, 20, 8:59 pm
  #71  
 
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Originally Posted by findark View Post
I mean.. on the one hand I do support having a waiver, but on the other if you have a serious concern about being trapped in a pandemic-ridden Chinese city for an interminable length of time and possibly dying there, is $1,000 of change fees really your biggest concern here?
im supposed to go the Shanghai with my dad the end of February and even if I lost all my ticket, if the situation is dire I wouldnt go. I'm not gonna risk it. Its not a great look that UA isnt being more flexible.
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Old Jan 24, 20, 9:04 pm
  #72  
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Originally Posted by mike2003242 View Post
im supposed to go the Shanghai with my dad the end of February and even if I lost all my ticket, if the situation is dire I wouldnt go. I'm not gonna risk it. Its not a great look that UA isnt being more flexible.
If the situation is dire in a few weeks, I would expect UA to extend the present PVG waiver. For now the next 2 weeks are covered.
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Old Jan 24, 20, 9:07 pm
  #73  
 
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Originally Posted by mike2003242 View Post
im supposed to go the Shanghai with my dad the end of February and even if I lost all my ticket, if the situation is dire I wouldnt go. I'm not gonna risk it. Its not a great look that UA isnt being more flexible.
Uh? The change fee and fare difference are both being waived for travels in the next two weeks. Things could certainly change between now and then. Are you asking UA to extend it to the end of February? EOS? Any date would be arbitrary; February 7 can be updated at at later time in accordance with the latest development.

Act accordingly. There are still a whole month plus before your scheduled travel date.
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Old Jan 24, 20, 9:42 pm
  #74  
 
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I have an interesting itinerary at the end of February, so keeping my eyes on this thread. I have a really good fare, will raise the issue later to see how things play out in the next week or so
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Old Jan 24, 20, 11:20 pm
  #75  
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Originally Posted by mike2003242 View Post
A family of four could be on the hook for over $1,000 on change fees. This could effectively cause them to go ahead and cancel their vacation instead of going and losing the majority of their flight tickets. Extremely short sighted from UA.
The change fee is $120 on most Asia routes (change fees, since they have zero to do with UA's costs, are market-driven; Asia is a more competitive market than the domestic US). And the change fee, if charged, wouldn't need to be paid until the tickets were reissued. So, if money were too tight to afford the change fees now, cancel the trip and pay the change fees in a couple of months.

I'm glad that UA offered a waiver; I think its as the right thing to do. I'm confident that they'll extend it if conditions persist. But I also think that people should know what they're buying, and if they're buying a discounted plane ticket with a change fee, they should know that there may be conditions where the fee is applicable. And that's especially true when the change is being made out of an abundance of caution (e.g., they have some cases of this virus in the Philippines -- or Chicago -- so I want to cancel my trip there).

Originally Posted by Kmxu View Post
The original flight was upgraded to Polaris, but both agents’ supervisors said that I could not keep the upgrade. I could only booked into original class of service. So, I had no choice on this unless I found PZ spaces.
That's unfortunate.

Originally Posted by WineCountryUA View Post
Yes, that is the standard process for changes (not caused by UA)
Agreed, but given the situation, I'd hope that they could make an exception.
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