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COVID19 UA-More Suspensions,Reductions;Waiver-No fee cancel/change for 2020 til 30Apr

COVID19 UA-More Suspensions,Reductions;Waiver-No fee cancel/change for 2020 til 30Apr

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Old Apr 7, 20, 1:15 pm   -   Wikipost
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Always crosscheck with UA's Travel Notices and www.united.com/coronavirus as the situation is dynamic
United Offers Customers Booked for Travel Through the End of 2020 Flexibility to Change Their Trips
Between Now and April 30, All Change Fees Waived for Travel Through End of Year

CHICAGO, April 7, 2020
-- United announced today that customers can make changes to, or cancel, any travel they have booked through the end of the year without fees if they act between now and April 30.

Many customers' previous plans for travel, including summer vacations, conferences and events have changed or are uncertain due to the COVID-19 outbreak. To help with the uncertainty around their future travel, customers who wish to change their dates of travel can do so without paying a change fee. Customers who wish to cancel their travel can request an Electronic Travel Certificate (ETC) for the full value of their ticket. United recently extended the expiration dates for all ETCs to 24 months from their date of issue.

This new level of flexibility is in addition to United's existing policy allowing anyone booking travel between March 3 – April 30 for future dates to change their tickets at no cost over the next 12 months.

United Reinstates Some International Flights Across the Globe to Help Customers Get Where they Need to Be

CHICAGO, March 21, 2020 /PRNewswire/ -- While travel demand continues to drop and United continues to adjust its schedules accordingly, the airline knows some people around the globe are displaced and still need to get home. While United's international schedule will still be reduced by about 90% in April, the airline will continue flying six daily operations to and from the following destinations – covering Asia, Australia, Latin America, the Middle East and Europe – in an effort to get customers where they need to be. This remains a fluid situation, but United continues to play a role in connecting people and uniting the world, especially in these challenging times.

Flights continuing from now through May schedule
  • Newark/New York – Frankfurt (Flights 960/961)
  • Newark/New York – London (Flights 16/17)
  • Newark/New York – Tel Aviv (Flights 90/91)
  • Houston – Sao Paulo (Flights 62/63)
  • San Francisco – Tokyo-Narita (Flights 837/838)
  • San Francisco – Sydney (Flights 863/870)
In addition to the above, United has reinstated the following flights to help displaced customers who still need to get home.

Flights through 3/27 outbound
  • Newark/New York – Amsterdam (Flights 70/71)
  • Newark/New York – Munich (Flights 30/31)
  • Newark/New York – Brussels (Flights 999/998)
  • Washington-Dulles – London (Flights 918/919)
  • San Francisco – Frankfurt (Flights 58/59)
  • Newark/New York – Sao Paulo (Flights 149/148)
Flights through 3/29 outbound
  • San Francisco – Seoul (Flights 893/892)
In destinations where government actions have barred us from flying, we are actively looking for ways to bring customers who have been impacted by travel restrictions back to the United States. This includes working with the U.S. State Department and the local governments to gain permission to operate service.
United Airlines Continues Draw Down of International Schedule
CHICAGO, March 20, 2020 /PRNewswire/
-- United continues to aggressively manage the impact of the coronavirus (COVID-19) outbreak on our employees, our customers and our business. Due to government mandates or restrictions in place prohibiting travel, the airline is reducing its international schedule by 95% for April. The revised international schedule will be viewable on united.com on Sunday, March 22:

Atlantic
  • United is drawing down its remaining trans-Atlantic operation. The final westbound departures will take place on March 25, with the exception of its Cape Town-New York/Newark service which will operate as previously scheduled with the last flight departing Cape Town on March 28.
Pacific
  • United will reduce its remaining trans-Pacific operation starting March 22, with final eastbound departures on March 25, with the exception of service between San Francisco and Tahiti and San Francisco and Sydney which will have final returns to San Francisco on March 28.
  • United will maintain some Guam flights as well as a portion of its Island Hopper service.
Latin America
  • United will reduce its Mexico operation over the next five days. After March 24, it will only maintain a small number of daytime flights to certain destinations in Mexico.
  • United will draw down its remaining Central and South America operations. The last southbound departures will take place March 24.
Canada
  • United will temporarily suspend all flying to Canada effective April 1.
In destinations where government actions have barred us from flying, we are actively looking for ways to bring customers who have been impacted by travel restrictions back to the United States. This includes working with the U.S. State Department and the local governments to gain permission to operate service.
United Airlines Further Reduces Domestic and International Schedules
March 17, 2020

CHICAGO, March 17, 2020 /PRNewswire/ -- United continues to aggressively manage the impact of the coronavirus (COVID-19) outbreak on our employees, our customers and our business. Due to a continued drop in travel demand as a result of this outbreak and government mandates or restrictions in place prohibiting travel, the airline today announced a 60 percent schedule reduction in April - this includes a 42 percent reduction across the U.S. and Canada and an 85 percent decrease in international flights.
.


Domestic

While United does not plan to suspend service to any single U.S. city now - with the exception of Mammoth Lakes, CA - the airline is closely monitoring demand as well as changes in state and local curfews and government restrictions across the U.S. and will adjust its schedule accordingly throughout the month.


30 March
No change fees for new bookings
We know people are taking a second look at their travel plans right now, and we want you to have flexibility when planning your next trip — that’s why when you book a flight with us by April 30, 2020, you can change it for free over the next 12 months. See Terms and conditions

Tickets: For tickets issued March 3 through April 30, 2020, customers will be permitted to change free of charge to a flight of equal or lesser value for travel up to 12 months from the original ticket issue date. If the new flight is priced higher, the customer may change for no fee but must pay the fare difference. If the new flight is priced lower, the customer may change for free but no residual value will be given. If the customer decides to cancel their flight, they can retain the value of the ticket to be applied to a new ticket without fee for travel up to 12 months from the original ticket issue date.

Cancellations: If the customer decides to cancel the flight they booked between March 3 and April 30, 2020, they can retain the value of the ticket to be applied to a new ticket without fee for travel up to 12 months from the original ticket issue date

Fare Validity: This applies to all tickets, all fare types, all destinations, all points-of-sale, all travel dates available for sale, provided ticket number starts with 016.

Minimum Stay: No minimum stay.

Blackout Dates: No blackout dates.

Miscellaneous: Fares, fees, rules and offers are subject to change without notice. Seats are capacity-controlled and may not be available on all flights or days. Fares are nonrefundable except during the first 24 hours after purchase. Other restrictions may apply.
17 March

Travel from Europe

In order to assist customers departing Europe, we have capped fares to the United States from countries affected by the government-imposed travel policy. If you're scheduled to travel March 10 – April 30, 2020, and would like to change your plans, there is no fee to do so, regardless of when you purchased your ticket or where you're traveling. See waiver details

We will continue to fly our regular schedule from Europe to the U.S. through March 20, except Houston-London and Denver-London, which we’re suspending after March 16. From March 20 through the end of April, we expect to fly three daily flights to London and have daily service to Amsterdam, Brussels, Dublin, Paris and Zurich. We’ll also maintain multiple flights to Frankfurt and Munich, along with four flights a week to Lisbon.

We will continue to follow the situation in Europe closely and make any changes necessary.
International RefundsOur schedules remain fluid and as a result, we have waived change fees for any customer scheduled to travel through May 31, regardless of when they purchased their ticket or where they are traveling. As our international schedules evolve due to government mandates and restrictions, we are working to assist impacted customers in a way that is flexible and fair.

Our goal remains to automatically rebook as many customers as possible within 6 hours of their originally scheduled flight. For any customer whose international travel is cancelled or disrupted by more than 6 hours because of schedule changes resulting from government restrictions, they will retain a travel credit equal to the value of their ticket. That credit can be used towards any flight, to any destination, for 12 months from the time of purchase. If the customer chooses not to use the credit, they will receive a refund to their original form of payment at the end of that 12-month period. Importantly, this new way of helping customers manage through changing flight schedules also applies to residents from other countries that effectively can no longer travel to the U.S. because they would face a 14-day quarantine upon arrival as well as customers impacted by more broadly by government-mandated travel restrictions or quarantines. In addition, this change also maintains our ability to manage our business through this evolving and difficult set of circumstances.

International travel advisories and waivers

For more information about international travel:

Flight suspensions and schedule reductions

By Presidential Proclamation, the United States is currently denying entry to non-U.S. citizens who have visited or transited through the People’s Republic of China, the Islamic Republic of Iran or certain countries in Europe within the last 14 days, unless you are a lawful permanent resident. Travel-restricted countries include Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.

Customers who are U.S. citizens, lawful permanent residents or immediate family members of U.S. citizens will be subject to additional health screenings on arrival to the United States. The CDC also advises that travelers returning from these countries in Europe must stay home for 14 days and monitor their health after returning to the U.S. Non-U.S. citizens who have visited the countries listed above in the past 14 days will not be allowed to enter the United States.

After evaluating our operations between the U.S. and Beijing, Chengdu, Hong Kong and Shanghai, we’ve decided to suspend those flights through April 30. We’ve also suspended ticket sales for MileagePlus Award travel and flights originating in China or Iran on our partner airlines through April 30.

We're taking additional steps to reduce our international and domestic schedules in ways that minimize the impact to our customers. We're also in close contact with the U.S. Centers for Disease Control and Prevention and other health organizations as we continue to evaluate the situation.
Summary
Service to PEK, PVG, CTU plus HKG suspend until 30 April 2020
Waivers for ICN until 30 June 2020, Northern Italy until 30 April 2020
Flight Reductions NRT, KIX, ICN, SPG, .. until late April 2020; Downguage TPE thru April 2020
Change fees removed for 1-30 March 2020 bookings for travel up to 12 months from the original ticket issue date
All change fees waived for tickets issued on or before March 2, 2020 thru 31 May 2020
Additional reductions to Europe starting 20 March
Suspensions IAH-EZE 16 March 2020 & ORD/IAD-GRU 1 April 2020, numerous schedule reductions for Mexico, South & Central America
UA to cut system capacity by 60% for April and May
Will parking some widebody jets


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Other Resources and Statistics



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Old Jan 22, 20, 9:41 pm
  #1  
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COVID19 UA-More Suspensions,Reductions;Waiver-No fee cancel/change for 2020 til 30Apr

Airports:
  • Wuhan, China (WUH)
Refunds are allowed for unflown flights, even for nonrefundable tickets. Please visit united.com/refunds to submit a refund request. Original ticket must have been purchased by: January 21, 2020.

Waiver (normal folks): https://www.united.com/ual/en/us/fly...eptionPolicies

Waiver Parameter Code (posted): 3

David
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Old Jan 22, 20, 9:59 pm
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Curious, given that UA doesn't even fly to WUH.
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Old Jan 22, 20, 10:03 pm
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Originally Posted by STS-134 View Post
Curious, given that UA doesn't even fly to WUH.
You can fly uNited ticket to WUH via either PEK(CA) or NRT(NH)
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Old Jan 22, 20, 10:04 pm
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Originally Posted by STS-134 View Post
Curious, given that UA doesn't even fly to WUH.
Perhaps UA has a number of tickets connecting (such as in PWK, HKG, NRT, ...) to WUH.


UA has done waivers which have included JFK
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Old Jan 22, 20, 10:14 pm
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Originally Posted by WineCountryUA View Post
Perhaps UA has a number of tickets connecting (such as in PWK, HKG, NRT, ...) to WUH.
Definitely possible, but China isn't a place where people necessarily fly to anywhere close to their ultimate destination. Wuhan is a sort of hub on the HSR network, and is kind of equidistant between SHA/PVG and CAN/SZX/HKG, and not that much further from PEK/PKX than it is from those first two general areas. Why'd they give a waiver for travel to WUH but not the others? And even then, only if on a single ticket?
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Old Jan 22, 20, 10:21 pm
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Originally Posted by STS-134 View Post
... Why'd they give a waiver for travel to WUH but not the others?...
Wuhan is considered ground zero for the Coronavirus

Wuhan is presently under a
quarantine

Originally Posted by STS-134 View Post
... And even then, only if on a single ticket?...
Standard protection only applies to a single ticket, as do all waivers

Last edited by WineCountryUA; Jan 22, 20 at 10:26 pm Reason: link
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Old Jan 22, 20, 10:46 pm
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Possible they'll expand waiver to other cities like CAN or HKG? Seems like a lot of people I know are dropping their plans to go anywhere within China.
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Old Jan 22, 20, 11:22 pm
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they should issue a waiver for all china airports. that would be the customer friendly thing to do.
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Old Jan 22, 20, 11:48 pm
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Originally Posted by deskover54 View Post
they should issue a waiver for all china airports. that would be the customer friendly thing to do.
UA may be compelled to expand travel waiver to more cities after next 2 weeks (incubation period, and lunar holiday travel), when situation worsens for multiple cities with more confirmed cases. Beijing & Shanghai & Hong Kong already have reported initial cases.
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Old Jan 23, 20, 1:39 am
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Originally Posted by kevflyer View Post
Possible they'll expand waiver to other cities like CAN or HKG? Seems like a lot of people I know are dropping their plans to go anywhere within China.
I am in China now. Wuhan is totally isolated now. No one can escape or enter Wuhan right now, which is unimaginable in US. Because the lunar New Year, the coronavirus spreads very quickly due to the fact that people return to their hometowns for Spring Festival. United would be wise to expand the travel waiver to other cities such as PVG, PEK and CTU.

The situation in China is very fluidly. I was thinking of returning to US earlier yesterday even though I arrived at my hometown just a day earlier.
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Old Jan 23, 20, 1:41 am
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Originally Posted by kevflyer View Post
Possible they'll expand waiver to other cities like CAN or HKG? Seems like a lot of people I know are dropping their plans to go anywhere within China.
As a single data point, I just canceled a spring break roundtrip to Singapore on China Eastern (less than 24 hours after I booked it) because each way required a 4-8-hour layover in PVG. I realize that may be overkill, but I have no idea what the health situation will look like in mid-March, and I have less faith in a Chinese carrier than an American one to provide a refund down the line if the virus spreads.

And canceling that ticket knowing the alternative routes are $1000 more was not easy.
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Old Jan 23, 20, 2:01 am
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Originally Posted by deskover54 View Post
they should issue a waiver for all china airports. that would be the customer friendly thing to do.
If it's waived for "all china airports," UA would also need to include TPE and HKG to avoid a lifetime ban from operating in mainland China.
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Old Jan 23, 20, 5:13 am
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I’m connecting through PVG enroute to HKG Today. I understand the concern, but not sure why a few hundred flus with roughly the same overall
death rate % in a country of 1.4 billion freaks everyone out.
The ‘regular’ flu hits millions and kills thousands in our own country. I understand that this is a new strain and the sensational news wants to dramatize everything but I really don’t see a risk for healthy people that are not going to the epicenter.
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Old Jan 23, 20, 5:59 am
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Originally Posted by TechMarauder View Post
I’m connecting through PVG enroute to HKG Today. I understand the concern, but not sure why a few hundred flus with roughly the same overall
death rate % in a country of 1.4 billion freaks everyone out.
The ‘regular’ flu hits millions and kills thousands in our own country. I understand that this is a new strain and the sensational news wants to dramatize everything but I really don’t see a risk for healthy people that are not going to the epicenter.
I am with you on that one. Let us be a tad patient.

The good thing is that the Chinese government can take energetic measures in a case like this and they take the situation very seriously. May not always be a good thing, but in this case it is. Nip this thing in its infancy.

There has been a handful of cases outside Wuhan, even less international. Just be energetic and proactive. Also, from my understanding, getting the virus is not a death sentence. That is different from, say, Ebola, which is a good news.

Of course, I am transferring in PVG on my way back home in 2 weeks, and frankly it is on my mind. Guess if the issue becomes worse I will give AC a call and see what they can do.
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Old Jan 23, 20, 6:32 am
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Originally Posted by TechMarauder View Post
The ‘regular’ flu hits millions and kills thousands in our own country. I understand that this is a new strain and the sensational news wants to dramatize everything but I really don’t see a risk for healthy people that are not going to the epicenter.
Coronavirus infections do not progress to the flu, they progress to pneumonia. Every year in the US pneumonia kills more than 7 times the amount of people that the flu does. Additionally, while it is not perfect, there is prophylaxis available for the seasonal influenza, but not for the coronavirus.

The other risks are the "super-spreader" properties of the coronavirus that we've witnessed during the SARS epidemic. One infected but otherwise healthy person may survive the disease, but not before infecting more than 200 other people, many of whom will die.

China suffers from extremely poor hygiene standards which allow new strains of coronavirus to be easily transmitted from animal to human and subsequently from human to human. The best advice is to avoid all unnecessary travel to the affected area, and UA did make the right decision by issuing a (rare) refund waiver.
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