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COVID19 UA-More Suspensions,Reductions;Waiver-No fee cancel/change for 2020 til 30Apr

COVID19 UA-More Suspensions,Reductions;Waiver-No fee cancel/change for 2020 til 30Apr

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Old Apr 7, 20, 1:15 pm   -   Wikipost
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Always crosscheck with UA's Travel Notices and www.united.com/coronavirus as the situation is dynamic
United Offers Customers Booked for Travel Through the End of 2020 Flexibility to Change Their Trips
Between Now and April 30, All Change Fees Waived for Travel Through End of Year

CHICAGO, April 7, 2020
-- United announced today that customers can make changes to, or cancel, any travel they have booked through the end of the year without fees if they act between now and April 30.

Many customers' previous plans for travel, including summer vacations, conferences and events have changed or are uncertain due to the COVID-19 outbreak. To help with the uncertainty around their future travel, customers who wish to change their dates of travel can do so without paying a change fee. Customers who wish to cancel their travel can request an Electronic Travel Certificate (ETC) for the full value of their ticket. United recently extended the expiration dates for all ETCs to 24 months from their date of issue.

This new level of flexibility is in addition to United's existing policy allowing anyone booking travel between March 3 – April 30 for future dates to change their tickets at no cost over the next 12 months.

United Reinstates Some International Flights Across the Globe to Help Customers Get Where they Need to Be

CHICAGO, March 21, 2020 /PRNewswire/ -- While travel demand continues to drop and United continues to adjust its schedules accordingly, the airline knows some people around the globe are displaced and still need to get home. While United's international schedule will still be reduced by about 90% in April, the airline will continue flying six daily operations to and from the following destinations – covering Asia, Australia, Latin America, the Middle East and Europe – in an effort to get customers where they need to be. This remains a fluid situation, but United continues to play a role in connecting people and uniting the world, especially in these challenging times.

Flights continuing from now through May schedule
  • Newark/New York – Frankfurt (Flights 960/961)
  • Newark/New York – London (Flights 16/17)
  • Newark/New York – Tel Aviv (Flights 90/91)
  • Houston – Sao Paulo (Flights 62/63)
  • San Francisco – Tokyo-Narita (Flights 837/838)
  • San Francisco – Sydney (Flights 863/870)
In addition to the above, United has reinstated the following flights to help displaced customers who still need to get home.

Flights through 3/27 outbound
  • Newark/New York – Amsterdam (Flights 70/71)
  • Newark/New York – Munich (Flights 30/31)
  • Newark/New York – Brussels (Flights 999/998)
  • Washington-Dulles – London (Flights 918/919)
  • San Francisco – Frankfurt (Flights 58/59)
  • Newark/New York – Sao Paulo (Flights 149/148)
Flights through 3/29 outbound
  • San Francisco – Seoul (Flights 893/892)
In destinations where government actions have barred us from flying, we are actively looking for ways to bring customers who have been impacted by travel restrictions back to the United States. This includes working with the U.S. State Department and the local governments to gain permission to operate service.
United Airlines Continues Draw Down of International Schedule
CHICAGO, March 20, 2020 /PRNewswire/
-- United continues to aggressively manage the impact of the coronavirus (COVID-19) outbreak on our employees, our customers and our business. Due to government mandates or restrictions in place prohibiting travel, the airline is reducing its international schedule by 95% for April. The revised international schedule will be viewable on united.com on Sunday, March 22:

Atlantic
  • United is drawing down its remaining trans-Atlantic operation. The final westbound departures will take place on March 25, with the exception of its Cape Town-New York/Newark service which will operate as previously scheduled with the last flight departing Cape Town on March 28.
Pacific
  • United will reduce its remaining trans-Pacific operation starting March 22, with final eastbound departures on March 25, with the exception of service between San Francisco and Tahiti and San Francisco and Sydney which will have final returns to San Francisco on March 28.
  • United will maintain some Guam flights as well as a portion of its Island Hopper service.
Latin America
  • United will reduce its Mexico operation over the next five days. After March 24, it will only maintain a small number of daytime flights to certain destinations in Mexico.
  • United will draw down its remaining Central and South America operations. The last southbound departures will take place March 24.
Canada
  • United will temporarily suspend all flying to Canada effective April 1.
In destinations where government actions have barred us from flying, we are actively looking for ways to bring customers who have been impacted by travel restrictions back to the United States. This includes working with the U.S. State Department and the local governments to gain permission to operate service.
United Airlines Further Reduces Domestic and International Schedules
March 17, 2020

CHICAGO, March 17, 2020 /PRNewswire/ -- United continues to aggressively manage the impact of the coronavirus (COVID-19) outbreak on our employees, our customers and our business. Due to a continued drop in travel demand as a result of this outbreak and government mandates or restrictions in place prohibiting travel, the airline today announced a 60 percent schedule reduction in April - this includes a 42 percent reduction across the U.S. and Canada and an 85 percent decrease in international flights.
.


Domestic

While United does not plan to suspend service to any single U.S. city now - with the exception of Mammoth Lakes, CA - the airline is closely monitoring demand as well as changes in state and local curfews and government restrictions across the U.S. and will adjust its schedule accordingly throughout the month.


30 March
No change fees for new bookings
We know people are taking a second look at their travel plans right now, and we want you to have flexibility when planning your next trip — that’s why when you book a flight with us by April 30, 2020, you can change it for free over the next 12 months. See Terms and conditions

Tickets: For tickets issued March 3 through April 30, 2020, customers will be permitted to change free of charge to a flight of equal or lesser value for travel up to 12 months from the original ticket issue date. If the new flight is priced higher, the customer may change for no fee but must pay the fare difference. If the new flight is priced lower, the customer may change for free but no residual value will be given. If the customer decides to cancel their flight, they can retain the value of the ticket to be applied to a new ticket without fee for travel up to 12 months from the original ticket issue date.

Cancellations: If the customer decides to cancel the flight they booked between March 3 and April 30, 2020, they can retain the value of the ticket to be applied to a new ticket without fee for travel up to 12 months from the original ticket issue date

Fare Validity: This applies to all tickets, all fare types, all destinations, all points-of-sale, all travel dates available for sale, provided ticket number starts with 016.

Minimum Stay: No minimum stay.

Blackout Dates: No blackout dates.

Miscellaneous: Fares, fees, rules and offers are subject to change without notice. Seats are capacity-controlled and may not be available on all flights or days. Fares are nonrefundable except during the first 24 hours after purchase. Other restrictions may apply.
17 March

Travel from Europe

In order to assist customers departing Europe, we have capped fares to the United States from countries affected by the government-imposed travel policy. If you're scheduled to travel March 10 – April 30, 2020, and would like to change your plans, there is no fee to do so, regardless of when you purchased your ticket or where you're traveling. See waiver details

We will continue to fly our regular schedule from Europe to the U.S. through March 20, except Houston-London and Denver-London, which we’re suspending after March 16. From March 20 through the end of April, we expect to fly three daily flights to London and have daily service to Amsterdam, Brussels, Dublin, Paris and Zurich. We’ll also maintain multiple flights to Frankfurt and Munich, along with four flights a week to Lisbon.

We will continue to follow the situation in Europe closely and make any changes necessary.
International RefundsOur schedules remain fluid and as a result, we have waived change fees for any customer scheduled to travel through May 31, regardless of when they purchased their ticket or where they are traveling. As our international schedules evolve due to government mandates and restrictions, we are working to assist impacted customers in a way that is flexible and fair.

Our goal remains to automatically rebook as many customers as possible within 6 hours of their originally scheduled flight. For any customer whose international travel is cancelled or disrupted by more than 6 hours because of schedule changes resulting from government restrictions, they will retain a travel credit equal to the value of their ticket. That credit can be used towards any flight, to any destination, for 12 months from the time of purchase. If the customer chooses not to use the credit, they will receive a refund to their original form of payment at the end of that 12-month period. Importantly, this new way of helping customers manage through changing flight schedules also applies to residents from other countries that effectively can no longer travel to the U.S. because they would face a 14-day quarantine upon arrival as well as customers impacted by more broadly by government-mandated travel restrictions or quarantines. In addition, this change also maintains our ability to manage our business through this evolving and difficult set of circumstances.

International travel advisories and waivers

For more information about international travel:

Flight suspensions and schedule reductions

By Presidential Proclamation, the United States is currently denying entry to non-U.S. citizens who have visited or transited through the People’s Republic of China, the Islamic Republic of Iran or certain countries in Europe within the last 14 days, unless you are a lawful permanent resident. Travel-restricted countries include Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.

Customers who are U.S. citizens, lawful permanent residents or immediate family members of U.S. citizens will be subject to additional health screenings on arrival to the United States. The CDC also advises that travelers returning from these countries in Europe must stay home for 14 days and monitor their health after returning to the U.S. Non-U.S. citizens who have visited the countries listed above in the past 14 days will not be allowed to enter the United States.

After evaluating our operations between the U.S. and Beijing, Chengdu, Hong Kong and Shanghai, we’ve decided to suspend those flights through April 30. We’ve also suspended ticket sales for MileagePlus Award travel and flights originating in China or Iran on our partner airlines through April 30.

We're taking additional steps to reduce our international and domestic schedules in ways that minimize the impact to our customers. We're also in close contact with the U.S. Centers for Disease Control and Prevention and other health organizations as we continue to evaluate the situation.
Summary
Service to PEK, PVG, CTU plus HKG suspend until 30 April 2020
Waivers for ICN until 30 June 2020, Northern Italy until 30 April 2020
Flight Reductions NRT, KIX, ICN, SPG, .. until late April 2020; Downguage TPE thru April 2020
Change fees removed for 1-30 March 2020 bookings for travel up to 12 months from the original ticket issue date
All change fees waived for tickets issued on or before March 2, 2020 thru 31 May 2020
Additional reductions to Europe starting 20 March
Suspensions IAH-EZE 16 March 2020 & ORD/IAD-GRU 1 April 2020, numerous schedule reductions for Mexico, South & Central America
UA to cut system capacity by 60% for April and May
Will parking some widebody jets


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Old Jan 23, 20, 9:29 pm
  #46  
 
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Originally Posted by mozilla View Post
If it's waived for "all china airports," UA would also need to include TPE and HKG to avoid a lifetime ban from operating in mainland China.
Why would you "waive" it for all Chinese airports? It isn't in Tibet.
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Old Jan 23, 20, 9:44 pm
  #47  
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Originally Posted by s0ssos View Post
Why would you "waive" it for all Chinese airports? It isn't in Tibet.
If the waiver only applies to Wuhan, that is okay, but if they extend to "all of China", of course the government wants them to include HK, Macau, and Taiwan!
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Old Jan 23, 20, 10:11 pm
  #48  
 
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Originally Posted by moondog View Post
If the waiver only applies to Wuhan, that is okay, but if they extend to "all of China", of course the government wants them to include HK, Macau, and Taiwan!
It can be just "mainland China", there certainly isn't a problem with that. KA/CX has just announced waivers for all change/cancel fees from Jan 24 - Feb 29, applicable to "mainland China" (so excluding HKG, MFM, TPE...)
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Old Jan 23, 20, 10:36 pm
  #49  
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Originally Posted by jimmielin View Post
It can be just "mainland China", there certainly isn't a problem with that. KA/CX has just announced waivers for all change/cancel fees from Jan 24 - Feb 29, applicable to "mainland China" (so excluding HKG, MFM, TPE...)
CX has much better guanxi than UA, but not including HK in their waiver seems silly to me.
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Old Jan 24, 20, 12:15 am
  #50  
 
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Originally Posted by moondog View Post
CX has much better guanxi than UA, but not including HK in their waiver seems silly to me.
Considering almost all CX flights except the few 5th freedom flights go through HKG... the guanxi plays an important role. It’s one thing to mandate all mainland carriers to give up all tickets, another thing to ask CX to do that. But UA isn’t being tied that much - the China tickets isn’t all of their business.
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Old Jan 24, 20, 2:40 am
  #51  
 
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Originally Posted by moondog View Post
CX has much better guanxi than UA, but not including HK in their waiver seems silly to me.
At this point , it seems (who really knows) they would not care about this (Taiwan issue) when there is this far more urgent issue. I would hope UA ads PVG/SHA and PEK as the Wuhan Virus seems (I think the numbers under reported based on number of cases outside of China) spread to at least Shanghai area.
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Old Jan 24, 20, 9:41 am
  #52  
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Originally Posted by mahasamatman View Post
If there's a problem in Chicago, do you expect United to issue a waiver for every airport in the US?


The only real use for most masks is to prevent you from directly touching your mouth or nose with contaminated hands.
Bolding mine: There is now

https://www.yahoo.com/gma/us-warns-a...opstories.html
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Old Jan 24, 20, 9:50 am
  #53  
 
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Originally Posted by mahasamatman View Post
If there's a problem in Chicago, do you expect United to issue a waiver for every airport in the US?
.
it's not *if* anymore...
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Old Jan 24, 20, 10:17 am
  #54  
 
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Originally Posted by kevflyer View Post
it's not *if* anymore...
Is the US government going to cancel all flights to Chicago?
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Old Jan 24, 20, 12:07 pm
  #55  
 
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Originally Posted by zitsky View Post
Is the US government going to cancel all flights to Chicago?
Depends. Are they using Boeing or Airbus planes?
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Old Jan 24, 20, 12:15 pm
  #56  
 
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Originally Posted by Taipei View Post
At this point , it seems (who really knows) they would not care about this (Taiwan issue) when there is this far more urgent issue. I would hope UA ads PVG/SHA and PEK as the Wuhan Virus seems (I think the numbers under reported based on number of cases outside of China) spread to at least Shanghai area.
I am pretty sure that if the government tries to get into a pissing contest with foreign companies, especially ones that are NOT even majority owned by governments they have diplomatic ties with, over what is and what isn't defined as "China", they're going to get endlessly mocked by their own people on the internet. Normally they get pretty high support for the One China policy but arguing over petty crap like that when people are literally dying, there are tens of millions under quarantine, and this stuff has started to affect everyone's daily lives is probably going to get responses like "shut the hell up and focus on getting rid of the virus first".
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Old Jan 24, 20, 12:26 pm
  #57  
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Originally Posted by STS-134 View Post
I am pretty sure that if the government tries to get into a pissing contest with foreign companies, especially ones that are NOT even majority owned by governments they have diplomatic ties with, over what is and what isn't defined as "China", they're going to get endlessly mocked by their own people on the internet. Normally they get pretty high support for the One China policy but arguing over petty crap like that when people are literally dying, there are tens of millions under quarantine, and this stuff has started to affect everyone's daily lives is probably going to get responses like "shut the hell up and focus on getting rid of the virus first".
Not to go Omni, but the Chinese govt sees everything in parallel - there could be millions dying from this virus, but the urgency around the virus would be paralleled with the urgency to maintain enforcement of their views around Taiwan, HK, etc, and their social credit system. People don't matter to them, only their view and their control over information and behavior.

What UA needs to do, regardless of Chinese political policies or their deranged dreams, is step up and take care of the needs of its customers, which includes offering a travel waiver/refund option for anyone traveling to any airport in any country where this virus has gained a foothold regardless of political gibberish from any said country.
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Old Jan 24, 20, 12:30 pm
  #58  
 
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Originally Posted by bocastephen View Post
What UA needs to do, regardless of Chinese political policies or their deranged dreams, is step up and take care of the needs of its customers, which includes offering a travel waiver/refund option for anyone traveling to any airport in any country where this virus has gained a foothold regardless of political gibberish from any said country.
Agreed. Went to united.com this morning expecting to see the waiver expanded to PVG and PEK (especially because Shanghai Disneyland and part of the Great Wall have already been shut down over fears of the virus) but they still have not expanded it. So now we have a situation where someone could have been flying in to go to either location, and won't be able to do so, regardless of their own personal risk tolerance for this stuff. For those people, taking a flight there now would be a trip in vain.
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Old Jan 24, 20, 1:18 pm
  #59  
 
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I am pretty sure there's a team at UA constantly assessing this situation, and since it is so fluid and evolving, they will probably expand the waiver to include other cities.....eventually.
To expand the waiver already seems a bit hasty. What should UA's criteria be? A city with 10 confirmed cases? 20? 30?

There's a fine balance between panic and rational planning.

United is likely looking at this map/data to make their decisions:
https://gisanddata.maps.arcgis.com/a...23467b48e9ecf6
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Old Jan 24, 20, 1:35 pm
  #60  
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Originally Posted by STS-134 View Post
Agreed. Went to united.com this morning expecting to see the waiver expanded to PVG and PEK (especially because Shanghai Disneyland and part of the Great Wall have already been shut down over fears of the virus) but they still have not expanded it. So now we have a situation where someone could have been flying in to go to either location, and won't be able to do so, regardless of their own personal risk tolerance for this stuff. For those people, taking a flight there now would be a trip in vain.
While I suspect that they will eventually expand the waiver, and I also think that if you called UA, you might get an exception anyway, I would also point out that people can change their flights. Yes, you'd have to pay the change fee, but if it's not worth the change fee to avoid a situation, you're probably not that worried about said situation.
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