Explorer Card Problem -- I am upset!

Old Jan 17, 20, 6:43 pm
  #1  
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Explorer Card Problem -- I am upset!

Here is my issue-
While on a United flight I was handed one of their credit card 'flyers' by a flight attendant. It offered the standard 65,000 point bonus...with an additional 2,500 points if I used the promo code referenced in the flyer.

I applied and inputted the promotion code. I was approved. A couple weeks later I followed up with Chase Customer service. They had no knowledge of the additional 2,500 point bonus. They transferred me to Mileage plus.... who transferred me to Chase Applications.

No one seems to have any idea what I am talking about. Now I feel lost.

Where should I be directing my attention? Thank you.
george8680 is offline  
Old Jan 17, 20, 8:59 pm
  #2  
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Welcome to FT!, george8680
Originally Posted by george8680 View Post
.... Where should I be directing my attention? ....
Chase.
UA lends its brand to the product and helps in promoting the Chase product.

Do you still have the flyer with the promo details?

Did you get the 65K miles?

Have you met the conditions in the flyer for the 2.5K promo?
(personally I would not spend too much of my time and effort on the promo -- $30 or so value)

(If desired, this thread can be moved to the Chase forum)
WineCountryUA is offline  
Old Jan 18, 20, 1:16 am
  #3  
 
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Agree with the above. Focus on meeting the spend requirements for the 65,000 bonus. Thatíll be worth it.

Good luck.
usbusinesstraveller is offline  
Old Jan 18, 20, 10:56 am
  #4  
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Originally Posted by WineCountryUA View Post
Have you met the conditions in the flyer for the 2.5K promo?
As I recall, the only condition is to enter the promo code. I just don't know when it gets credited - I would assume after the first billing cycle.
mahasamatman is offline  

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