United removed my mobile boarding pass and ruined my trip
#46
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Have actually had an AA boarding pass disappear even _before_ boarding for a flight has begun. REALLY bad juju. And the GA didn't care to help.
David
#47
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#48
Join Date: Sep 2008
Posts: 7,875
And yes, this is different than the phone's battery dying. Because this is no fault of the OP. And I understand they have plugs apparently in many places where one can charge a phone.
Secondly, this is like how big tech corporations "deleted" people's bought books. No, just because they refunded the cost they paid doesn't mean that it is right.
Actually, I stand corrected. You are indeed correct. OP tries to help UA to not waste paper, and this is what UA does.
Last edited by WineCountryUA; Jan 13, 2020 at 1:13 am Reason: merged consecutive posts by same member
#49
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Heck, if the TSA guy would just have let OP through -- "look, I'm clearly on this flight; my phone's just messed up. Here's my earlier boarding pass. Look at that line; don't make me go through again." -- it would have been cleared up.
The "good deed" comment was about trying to protect OP on another flight when they thought he might not make the original one. That is, indisputably, a good deed. The unintended consequences did not work out well, but, at its heart, this was someone at UA trying to take care of a Premier Silver member and it blowing up in their face.
#50
Join Date: Sep 2008
Posts: 7,875
Heck, if the TSA guy would just have let OP through -- "look, I'm clearly on this flight; my phone's just messed up. Here's my earlier boarding pass. Look at that line; don't make me go through again." -- it would have been cleared up.
You're correct that the event itself isn't the OP's fault. The inability to resolve it efficiently is partly on the OP, though, IMO. (And, incidentally, while the OP walked back some of the original comments, you can still see them in the title: "ruined my trip." I suspect this conversation would be very different if the question had been posted as "why did this happen" rather than "what a disaster!").
The "good deed" comment was about trying to protect OP on another flight when they thought he might not make the original one. That is, indisputably, a good deed. The unintended consequences did not work out well, but, at its heart, this was someone at UA trying to take care of a Premier Silver member and it blowing up in their face.
I find it rare that UA does some "good deeds". Delta, on the other hand, did cap flights out of Florida when there was the hurricane, flew in bigger planes to fly people out. Even flew in that rescue flight to Puerto Rico.
#52
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The 'ol blame the customer. Yes, everybody agrees OP should have done a screen shot. Not trust devices so absolutely. But OP did. And I presume there is no pop-up warning on the UA app saying that you risk missing your flight if you don't take a screen shot of the boarding pass, given they have the risk to make it disappear from the app any time they wish.
Look, when something goes wrong, you can either find a way to fix it, or you can post later on a website about how you trip was ruined.
So... they took up confirmed inventory space on two flights at the same time, with the hope that the OP would happen to get stuck in security, and be using a mobile boarding pass, and not be able to resolve it in time to make the plane, so that they could free up some extra seats... on a flight that departed with 9 empty seats, putting him instead on a flight that went out full? Bravo, United, you get craftier all the time!
#54
Join Date: Feb 2007
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Recently my iPhone X inexplicably bricked while I was out and about. You can google “iPhone X bricked” for all the possible solutions such as memory full, software update, etc, but it occurred to me that this could happen when traveling as well. My phone did recover after plugging it in to my laptop later.
Two lessons learned from this relevant to this discussion are to always have a paper backup and also I have since discovered that boarding passes are also on my Apple Watch wallet. I also have cell service on my Apple Watch and now realize that this is not the waste of money I thought it was in the event the phone dies, or is damaged, lost or stolen while traveling.
Two lessons learned from this relevant to this discussion are to always have a paper backup and also I have since discovered that boarding passes are also on my Apple Watch wallet. I also have cell service on my Apple Watch and now realize that this is not the waste of money I thought it was in the event the phone dies, or is damaged, lost or stolen while traveling.
#55
Join Date: Dec 2007
Posts: 843
As a Platinum, I’ve had to wait a few minutes before. Depends on call volume. If there’s major IRROPS in the system, I’ve even had to have them call me back because the wait time is so long. I’d never assume it would be worth calling UA while standing in line at TSA.
#56
Join Date: Dec 2015
Location: Kansas City
Posts: 129
I don’t mean to pile on, but OP doesn’t appear to have done much due diligence about how best to make a 90-minute connection at IAH, yet also doesn’t seem to have had a very high tolerance for the (entirely expected, IMO) resulting delay.
If I selected that connection, and it didn’t work out, I don’t think I’d then post about how United “ruined my trip.”
If I selected that connection, and it didn’t work out, I don’t think I’d then post about how United “ruined my trip.”
#57
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There absolutely should be. The airline's system deleted the OPs BP for no reason causing the OP to miss their flight. This is 100% the fault of the airline and they should be proactively offering compensation.
#58
Join Date: Jan 2003
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Thank you. This is exactly my point. What’s more, it feels slightly icky that they reach into your digital wallet and take it away. I feel like I paid for the flight, I checked in, I got the boarding pass, then out of nowhere United takes it out of my digital wallet without telling me.
And yes, with no checked luggage, global access, premier access, and precheck I wasn’t terribly concerned with 90 mins. Even with a few bumps today (slight delay inbound, horrible transit security) I still would have been fine.
I was at the metal detectors before boarding *started* so I had 25 mins til boarding ended. No chance I would have missed it.
And yes, with no checked luggage, global access, premier access, and precheck I wasn’t terribly concerned with 90 mins. Even with a few bumps today (slight delay inbound, horrible transit security) I still would have been fine.
I was at the metal detectors before boarding *started* so I had 25 mins til boarding ended. No chance I would have missed it.
There is a whole thread discussing use of paper BPs and/or the App for those looking to discuss that.
Last edited by tods27; Jan 13, 2020 at 7:52 am
#59
Join Date: Jun 2004
Posts: 689
Any data that appears on your phone is most emphatically NOT yours. You have been granted temporary, conditional access to it, but you do not have ownership.
If you think it is otherwise, then you're not paying close enough attention.
If you think it is otherwise, then you're not paying close enough attention.
#60
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And, again, this is all in the context of saying that this delay "ruined [his] trip." If I have that kind of schedule inflexibility, I'm at least looking up the IAH logistics thread so I know what to expect.
"Compensation," in this context, meaning "mandatory compensation." UA might give an ETC as a customer service gesture. Several people were suggesting that this was denied boarding and that DOT-mandated compensation should kick in, and that's simply not true -- and is generally counterproductive, because, anecdotally, going to UA with an invalid compensation demand often seems to make them reticent to provide said customer service gesture.