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Old Jan 11, 2020, 11:13 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
Welcome to this thread to ask your basic, simple questions about United Airlines, its operations, or the MileagePlus program. We know that the airline is complex and we’ve created this thread for new and veteran members to ask those basic questions about United Airlines that you think must have an easy answer but just can’t find it or aren’t sure where to look.

UA Moderator Team
Ocn Vw 1K, l'etoile, J.Edward, goalie, Pat89339, WineCountryUA

These are the two rules for this thread:
  1. Use this thread for a simple, basic question. Moderators may move posts to a new / existing thread if appropriate.
  2. Any member who can post a constructive, patient answer is welcome to reply.

Generally, there are no long discussions of an issue in this thread. If it appears that is needed, the posts will be moved to an existing thread or used as the start of a new separate thread.

Additional tools for members seeking information about MileagePlus:

United MileagePlus Master Wiki

"New" United Airlines Forum Glossary

Here is a link to recent previous threads:
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2019]

Have a Simple Question About United Airlines/MileagePlus? Ask Here [2018]

Have a Simple Question About United Airlines/MileagePlus? Ask Here [2017]

Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part II]

Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part I]

Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 -Part II]...

Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 Thread]...
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Have a Simple Question About United Airlines/MileagePlus? Ask Here [2020]

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Old Jan 20, 2020, 3:15 pm
  #76  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850
Originally Posted by Polytonic
There’s no food if you get a CPU, right? I assume the flight isn’t catered for it. (Outside of GS/1K burger) ...
Upgraders including CPU get the same meal offerings as anyone else in the cabin. UA caters for full cabins. Priority is sorted based on just status.
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Old Jan 20, 2020, 4:30 pm
  #77  
 
Join Date: Jun 2017
Location: SEA/NYC/IAD
Programs: UA 1K, Marriott Titanium, Hyatt Explorist
Posts: 1,921
Originally Posted by BusinessCasualSport
Thank you. Really appreciate it. Yes, I know i'm in for a long day. Fortunately I turn around a couple days later and fly to Phoenix for vacation.



I cleared a CPU on that flight last month during my mileage run. I received a choice of a cobb salad or a roast beef wrap.
Originally Posted by WineCountryUA
Upgraders including CPU get the same meal offerings as anyone else in the cabin. UA caters for full cabins. Priority is sorted based on just status.
Hmm, I wasn’t offered anything other than PDB. Asked for a couple stroopwafels and that was it.

Not that I particularly care for a wrap on an E75, but hey, good to know for the future.
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Old Jan 20, 2020, 5:04 pm
  #78  
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Join Date: Jun 2007
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Posts: 66,850
Originally Posted by Polytonic
Hmm, I wasn’t offered anything other than PDB. Asked for a couple stroopwafels and that was it.

Not that I particularly care for a wrap on an E75, but hey, good to know for the future.
ANd others got more food? There are many E75 routes with only snacks --- depending on the length and time of say.
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Old Jan 21, 2020, 12:28 am
  #79  
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SEA to LAX is one of the easiest to clear in my experience. I have been upgraded T>24 on AS, DL, UA.
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Old Jan 21, 2020, 6:49 am
  #80  
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Originally Posted by WineCountryUA
ANd others got more food? There are many E75 routes with only snacks --- depending on the length and time of say.
The UAX-served SEA-LAX should be serving wrap or salad. I think it is double-catered, though, based on the turn duration, so maybe something happened on the inbound if no one actually got the meal-'snack'.
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Old Jan 21, 2020, 8:56 am
  #81  
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Award ticket changed; new receipt: UA website receipt shows old itinerary
I changed an existing reservation from ROC - ORD (UA), ORD - YYZ (AC), YYZ-DUB (EI), DUB -GLA (EI) to this: ROC-ORD (UA), ORD - FRA (UA), FRA-EDI (LH). The change processed on the website, I selected seats on all segments, and I was emailed a new receipt,

When I look at the receipt on the UA website, it shows the old itinerary and both the EI and FRA confirmation numbers. Do I need to be concerned that the old information is still showing on the receipt.
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Old Jan 21, 2020, 9:10 am
  #82  
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No; the show receipt function is frequently a reissue or three behind. Sometimes if you re-send it via email it fixes itself.
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Old Jan 21, 2020, 7:26 pm
  #83  
 
Join Date: Sep 2015
Posts: 4
Hi, I am looking to book an award ticket for a trip SEA-TYO around mid-March. Ideally I'd like to take NH 177 (c/o as UA 7929) but I can't seem to get the search to return this flight. In fact, I can't even find this flight as a paid flight. When I search for it on ANA's web site there are plenty of availability though. I am wondering if this is something that is a temporary issue, or if UA can't sell some of NH's inventory? Thanks!
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Old Jan 21, 2020, 8:21 pm
  #84  
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Join Date: Oct 2001
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Originally Posted by us_flyer
Hi, I am looking to book an award ticket for a trip SEA-TYO around mid-March. Ideally I'd like to take NH 177 (c/o as UA 7929) but I can't seem to get the search to return this flight. In fact, I can't even find this flight as a paid flight. When I search for it on ANA's web site there are plenty of availability though. I am wondering if this is something that is a temporary issue, or if UA can't sell some of NH's inventory? Thanks!
UA only has access to whatever award inventory NH makes available to its partners. It is common for airlines to offer more seats to their own customers than they do to partners, and it’s also common for them to hold back seats entirely on flights that they expect to be able to fill with paying customers.

The best that you can do is keep checking. (Note that if the flight does appear as an award, it’ll be with the NH code. There are no codeshares on award flights.
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Old Jan 21, 2020, 8:35 pm
  #85  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850
Originally Posted by us_flyer
Hi, I am looking to book an award ticket for a trip SEA-TYO around mid-March. Ideally I'd like to take NH 177 (c/o as UA 7929) but I can't seem to get the search to return this flight. In fact, I can't even find this flight as a paid flight. When I search for it on ANA's web site there are plenty of availability though. I am wondering if this is something that is a temporary issue, or if UA can't sell some of NH's inventory? Thanks!
Award availability depends on what NH releases to its *A partners, that is less (or none at all) then available for sale or to members of their program. This is not uncommon.
As for paid flights, UA does not provide access to all partner flights, it does have a preference for codeshares on those partners. Sometimes you can call and get uA to book or use tools like Google Flights or ITA Matrix to force those flights on UA tickets.

For March 8, I did see UA 7929 as a cash flight

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Old Jan 21, 2020, 9:15 pm
  #86  
 
Join Date: Jun 2017
Location: SEA/NYC/IAD
Programs: UA 1K, Marriott Titanium, Hyatt Explorist
Posts: 1,921
Originally Posted by WineCountryUA
ANd others got more food? There are many E75 routes with only snacks --- depending on the length and time of say.
Everyone in cabin got a wrap or salad except for the two upgrades (myself, and the 1K in sitting front of me, who was offered the tapas box).

Originally Posted by fumje
The UAX-served SEA-LAX should be serving wrap or salad. I think it is double-catered, though, based on the turn duration, so maybe something happened on the inbound if no one actually got the meal-'snack'.
The inbound was several hours delayed due to crew timing out at SFO, if I remember correctly. I'm not too miffed over missing out on a wrap. Ended up walking over to T6 and getting some salad at the AC lounge.
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Old Jan 22, 2020, 7:38 am
  #87  
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Join Date: Apr 2013
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Originally Posted by Polytonic
Everyone in cabin got a wrap or salad except for the two upgrades (myself, and the 1K in sitting front of me, who was offered the tapas box).
If staff prioritized upgraders last, that would not be consistent with the rules. If it bothers you, it would be worth writing in about.
Originally Posted by WineCountryUA
Priority is sorted based on just status.
1K and GS are prioritized. Otherwise status doesn't matter.
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Old Jan 22, 2020, 12:36 pm
  #88  
 
Join Date: Jun 2017
Location: SEA/NYC/IAD
Programs: UA 1K, Marriott Titanium, Hyatt Explorist
Posts: 1,921
Originally Posted by Kacee
If staff prioritized upgraders last, that would not be consistent with the rules. If it bothers you, it would be worth writing in about.

1K and GS are prioritized. Otherwise status doesn't matter.
Nah, doesn't bother me much. If it were a 5-hour TCON, yeah I might write in. As it stands, I was mostly curious (in case of the astronomical chance I ever get upgraded again), as I've never sat up front before.
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Old Jan 22, 2020, 1:22 pm
  #89  
 
Join Date: Dec 2019
Programs: UA Silver, Hilton Damond, Amex
Posts: 41
Hi,

I have United Silver status and an Amex Personal platinum credit card, which earns x5 Amex points for direct airline ticket purchase and Amex Travel portal.

I'm planning to book a United international flight using the Amex platinum card (not award ticket or amex points).
The ticket price (~$1900) is same between United Airline website and Amex Travel portal.
I think I will earn the same amount of Amex points between these two booking methods.
Both offer free within 24 hr cancelation.

Between these two booking methods, is there any pros and cons for each of them?
I am wondering which way to use. Will I get same United milage points and PQM for a status?
Last edited by AirDream; Jan 22, 2020 at 1:25 pm Reason: typo
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Old Jan 22, 2020, 1:23 pm
  #90  
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Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,410
Pros of booking direct with United: you can deal with any changes directly with United without having to contact your travel agent. Pros of booking with Amex: ???

If the price is the same, the earnings should be also.
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