Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

Why did MileagePlus service center have people working at 3:42AM Pacific time?

Why did MileagePlus service center have people working at 3:42AM Pacific time?

Old Jan 5, 20, 12:12 pm
  #1  
Original Poster
 
Join Date: Jul 2019
Posts: 271
Why did MileagePlus service center have people working at 3:42AM Pacific time?

I contacted MileagePlus service center via email a few days ago. (regarding LH lounge entry denial because of lack of physical Premier gold card)

Some agent called my number at 3:42AM Pacific time this morning. My phone number is a California number, but I'm actually in Europe. My Google Fi Pixel phone rang, I was still too sleepy to wake up, so I let it go to voicemail.

I just listened to the voicemail. A very nice-sounding agent apologized for the issues of getting into the lounge. She said that she had ordered a physical card to be sent to me, but it wouldn't come until mid February. (which is fine by me)

What I'm really curious is where she was calling from. I can't imagine UA MileagePlus have employees working in California at 3:42AM on a Sunday, or anywhere in the US at that time. However, she absolutely did not sound foreign. If I had to guess, I would say she sounded 95% like Tina Fey. (no offense to Tina fey fans) I let my lady friend listen to it and she also said the UA agent sounded almost like Tina Fey.
Vangrovsky is offline  
Old Jan 5, 20, 12:20 pm
  #2  
 
Join Date: Aug 2017
Programs: AC E50K, AS MVPG, Hertz PC, Hilton Diamond, Marriott Platinum, Delta/United Gold
Posts: 2,822
3:42am in CA is 6:42am on the east coast, which is not that early. Or, it could be someone working in other parts of the world.

Even in the US, it's not unusual for someone working the graveyard shift (west coast), or working in the early morning time frame on the east coast.

Putting aside the time for a second, you should be appreciated an airline is calling you to make something right.
Repooc17 is online now  
Old Jan 5, 20, 12:22 pm
  #3  
Original Poster
 
Join Date: Jul 2019
Posts: 271
Originally Posted by Repooc17 View Post
3:42am in CA is 6:42am on the east coast, which is not that early. Or, it could be someone working in other parts of the world.

Even in the US, it's not unusual for someone working the graveyard shift (west coast), or working in the early morning time frame on the east coast.

Putting aside the time for a second, you should be appreciated an airline is calling you to make something right.
Oh, I absolutely appreciate them calling me back. I just feel bad that someone was possibly working the graveyard shift on a Sunday morning.
Repooc17 likes this.
Vangrovsky is offline  
Old Jan 5, 20, 1:16 pm
  #4  
 
Join Date: Jul 2017
Location: YVR
Programs: UA 1K
Posts: 270
I believe they are out of Houston so it'd be 5:42 Central?
kevflyer is offline  
Old Jan 5, 20, 1:17 pm
  #5  
Original Poster
 
Join Date: Jul 2019
Posts: 271
Originally Posted by kevflyer View Post
I believe they are out of Houston so it'd be 5:42 Central?
but 5:42AM on a Sunday?

oh wait.. I guess it kind of make sense. I use my Europe address on my UA acct, so she probably thought that it was around noon my time. (although my acct phone number is a California (650) area code)
Vangrovsky is offline  
Old Jan 5, 20, 1:18 pm
  #6  
 
Join Date: Jul 2017
Location: YVR
Programs: UA 1K
Posts: 270
Originally Posted by Vangrovsky View Post
but 5:42AM on a Sunday?
Yeah.. Not sure. It says they start at 7am CT:
https://www.united.com/ual/en/us/fly...tact-info.html
kevflyer is offline  
Old Jan 5, 20, 1:42 pm
  #7  
 
Join Date: May 2012
Location: ORF, RIC
Programs: UA 1K 2.9 MM; Marriott Platinum; IHG Platinum
Posts: 3,552
I dropped an email to 1K Voice today (Sunday). The problem was resolved within an hour. They sent me an electronic voucher for a flight delay. The actual amount on the voucher was $100 more than that amount indicated in the earlier reply.
Kmxu is offline  
Old Jan 5, 20, 1:59 pm
  #8  
Moderator: United Airlines; FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Gold
Posts: 49,372
UA is a worldwide organization and has customer service people available 7x24
MDFFlyer, jerseytom and SPN Lifer like this.
WineCountryUA is offline  
Old Jan 5, 20, 8:42 pm
  #9  
 
Join Date: Jul 2017
Location: YVR
Programs: UA 1K
Posts: 270
Originally Posted by Kmxu View Post
I dropped an email to 1K Voice today (Sunday). The problem was resolved within an hour. They sent me an electronic voucher for a flight delay. The actual amount on the voucher was $100 more than that amount indicated in the earlier reply.
How long was the delay??
kevflyer is offline  
Old Jan 5, 20, 10:05 pm
  #10  
 
Join Date: Jun 2004
Location: What I write is my opinion alone..don't read into it anything not written.
Posts: 9,619
No clue where the call centers are at currently for them, but pmUA used to be located in Rapid City SD. When I google "Mileage plus rapid city" it has an icon of a business with a "permanently closed" label.
fastair is online now  
Old Jan 5, 20, 10:27 pm
  #11  
FlyerTalk Evangelist
 
Join Date: Apr 2003
Location: DCA/IAD/MIA/FLL/PBI
Programs: UA Lifetime GS, SQ*PPS
Posts: 10,585
Originally Posted by Vangrovsky View Post
I contacted MileagePlus service center via email a few days ago. (regarding LH lounge entry denial because of lack of physical Premier gold card)

Some agent called my number at 3:42AM Pacific time this morning. My phone number is a California number, but I'm actually in Europe. My Google Fi Pixel phone rang, I was still too sleepy to wake up, so I let it go to voicemail.

I just listened to the voicemail. A very nice-sounding agent apologized for the issues of getting into the lounge. She said that she had ordered a physical card to be sent to me, but it wouldn't come until mid February. (which is fine by me)

What I'm really curious is where she was calling from. I can't imagine UA MileagePlus have employees working in California at 3:42AM on a Sunday, or anywhere in the US at that time. However, she absolutely did not sound foreign. If I had to guess, I would say she sounded 95% like Tina Fey. (no offense to Tina fey fans) I let my lady friend listen to it and she also said the UA agent sounded almost like Tina Fey.
I don't quite understand why you are curious and surprised. The world does not revolve around US (or California). 3:42 am Pacific time is 8:32 pm in Tokyo, 12:32 noon in the Central European time zone, and 2:32 pm in Istanbul. There are customers around the world need to be served.

What is curious is you are in Europe and was too sleepy to wake up when it was noon time.
leoo and chemengin like this.
UA_Flyer is offline  
Old Jan 5, 20, 11:06 pm
  #12  
 
Join Date: Nov 2016
Location: YEG
Programs: UA 1K
Posts: 118
Originally Posted by kevflyer View Post
I believe they are out of Houston so it'd be 5:42 Central?
I was on the phone with an agent yesterday, and she told me she was in the eastern time zone.
bart889 is offline  
Old Jan 5, 20, 11:33 pm
  #13  
Original Poster
 
Join Date: Jul 2019
Posts: 271
Originally Posted by UA_Flyer View Post

What is curious is you are in Europe and was too sleepy to wake up when it was noon time.
That's an easy one.

Dinner party that ended around midnight + a dozen good beers = sleeping until noon on Sunday
UA_Flyer, ajGoes and MatthewLAX like this.
Vangrovsky is offline  
Old Jan 5, 20, 11:38 pm
  #14  
FlyerTalk Evangelist
 
Join Date: Apr 2003
Location: DCA/IAD/MIA/FLL/PBI
Programs: UA Lifetime GS, SQ*PPS
Posts: 10,585
Originally Posted by Vangrovsky View Post
That's an easy one.

Dinner party that ended around midnight + a dozen good beers = sleeping until noon on Sunday
^^^
UA_Flyer is offline  
Old Jan 7, 20, 12:19 am
  #15  
 
Join Date: Jul 2014
Location: North Sentinel Island
Programs: AA Gold, BONVOY TIT
Posts: 698
Originally Posted by UA_Flyer View Post

What is curious is you are in Europe and was too sleepy to wake up when it was noon time.
That's called a vacation!
rdurlabhji is offline  

Thread Tools
Search this Thread
Search Engine: