Discussion of the Quality of UA's In-Flight Meals
#211
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As I keep saying, this is why Kirby gutting MP is so dangerous of a move. It is causing a lot of traffic to look around, and realize that other carriers are just flat out better than is UA. Food is just one example. AS has good food, better wine, better service. And oh, their planes are being retrofitted to have 41" pitch in F, not UA's 37" (which feels like 36"). So yes, the few lie flat routes on UA are nice, but absent a red-eye, which I just avoid absent about once a year when need strikes, the lie flat is not worth paying for.
#212
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#213
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Turkish is easily my favorite airline for catering. Although some days I wish the service would speed up. A 9:30pm departure from ORD means I'm not done eating until midnight (+1 hour on my time zone)!
#215
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#216
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I have over a decade of UA meal photos in my archives .and these photo show the deterioration and cost cutting over the years.
#217
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#219
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#220
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And that is the problem. So status quo and we should just accept the slightly edible food? I just don't understand some of the posters here who think that the food on UA or even DL & AA are comparable to "some" OAL's. We supposedly have the three largest carriers in the world by number of passengers (please let me know if that is wrong), and we cannot put out a decent meal on domestic/international flights. There have have been many, many reports here on FT and outside of FT how OAL's provide a decent meal on even a less than 50 minute flight and serve the whole cabin. I just don't get this argument that what we have here is doing just fine for "passengers". Of course it is doing good for the airlines, I guess that is what matters. Is it too say that we who live in the US are just content with anything and never want something better? I guess I just don't get it. As UA_Flyer above stated, there is no point in posting photos anymore. The majority of the meals are not even presentable for a photograph. The ones he/she does post from OAL make all the meals from the big three here look like leftovers ready to heat up in the microwave...
#221
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An alternative story is (1) the public has correctly realized that in a world full of very good variety, availability, and quality of food in airports, airplane food on domestic flights and shorthaul international isn't very important and (2) you guys are simply wrong on the quality of United's Polaris food, which lots of people enjoy (check out the YouTube reviews of preplated Polaris food if you don't believe me). Plus many people just want to sleep on longhauls.
#222
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An alternative story is (1) the public has correctly realized that in a world full of very good variety, availability, and quality of food in airports, airplane food on domestic flights and shorthaul international isn't very important and (2) you guys are simply wrong on the quality of United's Polaris food, which lots of people enjoy (check out the YouTube reviews of preplated Polaris food if you don't believe me). Plus many people just want to sleep on longhauls.
I understand tasting of food and portion of meals served is a subjective matter, but bringing these other stuff in the discussion just seem illogical to me.
I accept the YouTube reviews (although I have not seen them) as a counter argument.
#223
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An alternative story is (1) the public has correctly realized that in a world full of very good variety, availability, and quality of food in airports, airplane food on domestic flights and shorthaul international isn't very important and (2) you guys are simply wrong on the quality of United's Polaris food, which lots of people enjoy (check out the YouTube reviews of preplated Polaris food if you don't believe me). Plus many people just want to sleep on longhauls.
I urge everyone to read this, as it is some actual market research: https://www.jdpower.com/business/pre...sfaction-study
First Paragraph:
"Great food—the spicier the better—plus good customer service and a positive track record are the primary drivers of passenger satisfaction on international airline flights. In a stark departure from the price-driven culture of domestic airline customer behavior, the J.D. Power 2019 Airline International Destination Satisfaction Study,SM released today, finds that cost and fees are notably less important than in-flight services when it comes to delighting passengers on international flights."
If you have some different research, something beyond "Well I think the UA food, seats, service is great" happy to look at it....
#224
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I dont quite understand how the highlighted statements above relate to the topic of this thread which is the quality of UA inflight meal.
I understand tasting of food and portion of meals served is a subjective matter, but bringing these other stuff in the discussion just seem illogical to me.
I understand tasting of food and portion of meals served is a subjective matter, but bringing these other stuff in the discussion just seem illogical to me.
#225
Join Date: Feb 2015
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Except, well, the data shows this is just flat wrong. I posted this upthread, and will post it again: https://www.flyertalk.com/forum/31993605-post150.html
I urge everyone to read this, as it is some actual market research: https://www.jdpower.com/business/pre...sfaction-study
First Paragraph:
"Great foodthe spicier the betterplus good customer service and a positive track record are the primary drivers of passenger satisfaction on international airline flights. In a stark departure from the price-driven culture of domestic airline customer behavior, the J.D. Power 2019 Airline International Destination Satisfaction Study,SM released today, finds that cost and fees are notably less important than in-flight services when it comes to delighting passengers on international flights."
If you have some different research, something beyond "Well I think the UA food, seats, service is great" happy to look at it....
I urge everyone to read this, as it is some actual market research: https://www.jdpower.com/business/pre...sfaction-study
First Paragraph:
"Great foodthe spicier the betterplus good customer service and a positive track record are the primary drivers of passenger satisfaction on international airline flights. In a stark departure from the price-driven culture of domestic airline customer behavior, the J.D. Power 2019 Airline International Destination Satisfaction Study,SM released today, finds that cost and fees are notably less important than in-flight services when it comes to delighting passengers on international flights."
If you have some different research, something beyond "Well I think the UA food, seats, service is great" happy to look at it....
If United was flying empty J cabins or giving out tons of upgrades, I would buy the notion they are doing something wrong. They aren't though- they are making bank.
At any rate, Polaris food is delicious. So even if food is driving purchasing decisions, it would work in United's favor.
Logistics is very relevant. It refutes preposterous statements about United only spending $10 on an international premium cabin meal.
Last edited by WineCountryUA; Feb 25, 2020 at 1:39 am Reason: Merged consecutive posts by same member; please use multi-quote