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Consolidated Global Services Thread: Benefits, Questions, Experiences [2020]

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Old Dec 31, 2019, 7:53 am
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Last edit by: wxguy
United Global Services ("GS") is the highest tier of MileagePlus elite status. It is by invitation only, reviewed annually -- the invite criteria is not public but seems to require substantial annual spending with UA both in terms of absolute dollar amounts and purchasing higher fare classes (higher cpm - cents per mile). There are also reports of GS status being comped by UA Marketing to VIPs in companies who sign corporate travel deals with UA, and also to those individuals that purchase an annual PassPlus enrollment of $50k or greater. The sole published way to qualify is to become a 4MM, having flown 4 million BIS miles on UA metal (plus additional grandfathered credits at the time of the UA/CO merger).

GS have enhanced services / benefits over 1Ks. There is little said publicly by UA on GS benefits and/or qualification.
Quote:
Global Services recognizes the extraordinary dedication of our top flyers. We consider a number of factors beyond the usual Premier-qualifying criteria.
We look at your travel spend on United-operated flights relative to that of other top Premier flyers over recent consecutive years.
Usually, members invited to Global Services tend to consistently purchase premium cabins or fully refundable tickets.


Published Benefits
Full detail of published benefits can be found at https://mystatus.united.com/gs [MP credentials login required, existing GS only]
Shortlist (incremental/different to 1K):
  • Dedicated phone number, ​usually answered on the first ring, and generally by specially-trained GS agents. Some exceptions occur, especially during busy periods (such as when weather waivers are in effect)
  • Dedicated email address for MileagePlus and other inquiries, usually answered personally within hours
  • Dedicated check-in at main airport stations, including private Global Reception centers at major hubs, providing priority TSA security access. May bring guests/companions into Global Reception areas or dedicated GS checkin lanes who are traveling on same itinerary as GS member.
  • Instrument-supported upgrades (PlusPoints or miles) clear into PN class rather than PZ class for other elite tiers, which usually have much better availability. Instruments drawn from the GS member account and applied to other reservations will also clear into PN class.
  • Complimentary Premier Upgrades (CPUs) cleared beginning 120 hours prior to flight departure (versus 96 hours for 1K) for GS member and up to one other traveling on same PNR
  • Highest-priority when waitlisted for Upgrades, Award Travel, and Sold-out Flight Availability. GS members clear before any other status level or full-fare customers.
  • Priority Boarding, among the first to board the aircraft (currently after unaccompanied minors, people with disabilities and/or need more time boarding, Active-Duty Military, and now prior to families with children under age of 2)
  • Priority handling in event of IRROPS, including next flight guarantee in case of re-accommodation, overseen by dedicated team of location-based GS Customer Service Agents (identified via gold scarves/ties)
  • Mercedes-Benz Tarmac Transfer for tight connections between flights at major hubs (cannot be requested in advance)
  • Access to United Arrivals Lounge at SFO when arriving from international flight, regardless of cabin class (no guests permitted) Closed
  • Access to Arrivals Lounge at LHR T2 when arriving from inbound UA-operated intercontinental flight, regardless of cabin (no guests permitted, must present Boarding Pass or physical GS card)
  • Access to Lufthansa / Swiss Welcome (arrival) Lounges in FRA and ZRH for same-day inbound UA intercontinental flight, regardless of cabin (no guests permitted, must present physical GS card)
  • Effective January 2021, GS members who do not have a United Club membership may access United Clubs on domestic itineraries, but no guests are permitted.
Additional Known Award and Upgrade Benefits (many unpublished)

All benefits noted below require calling a GS agent:
  • GS can create saver economy award space (XN) if T inventory is available. United-operated flights only. Update 12 Dec 2018: Only for GS member + 1 companion.
  • GS can create saver business award space (IN) if PZ inventory is available. United-operated flights only. Update 12 Dec 2018: Only for GS member + 1 companion.
  • GS can upgrade economy awards (XN or YN) into Business / First with PlusPoints if PN inventory is available, provided both instrument and miles drawn from GS member account. United-operated flights only.
  • GS can confirm any waitlisted instrument-supported upgrade (miles/co-pay or PlusPoints) within T-72 hours to flight departure provided at least 2 (two) J class premium seats remain for sale after the upgrade is processed and they are at the top of the waitlist.
  • GS are entitled to one Saver Award seat in the same class of service with their purchase of any premium cabin fare. GS agents can open space if it is not available provided that at least 2 seats remain for sale afterwards. United-operated flights only.
  • GS can upgrade a companion with an instrument (PlusPoints or miles) from Economy to Business / First when flying on a paid premium cabin fare, even if PZ or PN is not available, as long as J > 2 after upgrade processed. Companion needs to be ticketed in W class or higher on international cash fare itineraries, or ticketed in X/XN for upgrades from award tickets.
  • (Note: Only ONE of the two above options can be exercised per premium fare purchased. GS traveler must remain in same itinerary as companion)
  • GS can buy up from Basic Economy fares, which is usually forbidden
  • GS can access VIP Lounges (former Global First Lounges) in NRT, LHR, and HKG when booked in Polaris Business on an international itinerary. One guest permitted (two guests if a United Club member). Not accessed if booked in United Economy.
Reported caveats & YMMV situations on unpublished benefits
  • Post 12/12/2018, agents have been instructed to grant only one "exception" when opening award space for a companion. Thus, you can open T->XN for a companion, or you can force a companion upgrade into PN, but you can't convert T->XN and then force clear an upgrade into PN. Some have reported success by requesting this in two separate calls.
  • Some agents will allow GS to open economy award space for a companion to allow for an upgrade with an instrument, even if XN or T are unavailable
  • According to GS Customer Service, a GS on a paid coach fare using an instrument will clear into Polaris business before a lower-status passenger with a paid PremiumPlus fare (i.e. O, A, R). In other words, for example, a paid O, A, R for a 1K will got give higher priority than a GS with a W fare if both are using 40 PlusPoints. This is true even on the gate waitlist.
  • Post 12/12/2019, agents have been instructed that they can only grant a companion exception for one segment per ticket. Thus, if you have a roundtrip premium fare, they will only open saver space, or force an upgrade, for one segment. This means you must either waitlist (if upgrading) or use a standard award, for the remaining segments.
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Consolidated Global Services Thread: Benefits, Questions, Experiences [2020]

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Old Jan 9, 2020, 3:26 pm
  #76  
 
Join Date: Nov 2009
Location: SFO, TPE, HNL
Programs: UA GS 4MM, RCC life member (paid), Marriott Lifetime Titanium, Hyatt Globalist, CLEAR
Posts: 1,822
So if we want to use the benefit of companion on Savers J and fly together, our companion must buy J one way. In international itineraries a one-way J can be significantly more expensive than half of a RT J. The net result makes the benefit much less attractive.
PanAmWT is offline  
Old Jan 9, 2020, 3:39 pm
  #77  
 
Join Date: Mar 2008
Location: London
Programs: UA GS
Posts: 2,438
Originally Posted by PanAmWT
So if we want to use the benefit of companion on Savers J and fly together, our companion must buy J one way. In international itineraries a one-way J can be significantly more expensive than half of a RT J. The net result makes the benefit much less attractive.
well no you can waitlist for an upgrade or use an exorbitant amount of miles for a standard award.
villox is offline  
Old Jan 9, 2020, 3:53 pm
  #78  
 
Join Date: Apr 2013
Location: Bucks County
Programs: UAL GS & Million Miler; Delta Lifetime Gold; Hilton Diamond; Marriott Platinum; Legion Etrangere
Posts: 1,609
I am going right to the top and write Oscar. No point writing the other guy
manstein58 is offline  
Old Jan 9, 2020, 4:12 pm
  #79  
 
Join Date: Mar 2017
Location: Somewhere in EWR
Programs: UA GS, HH Diamond
Posts: 858
Originally Posted by manstein58
I am going right to the top and write Oscar. No point writing the other guy
Is his email publicly available?
AugustusM is offline  
Old Jan 9, 2020, 4:54 pm
  #80  
 
Join Date: Mar 2008
Location: London
Programs: UA GS
Posts: 2,438
Originally Posted by HoyaSFOIAD
Another conflicting datapoint:

Called to book myself round trip in first, had no problem opening up saver biz both ways round trip for my wife. Asked about a change to that program, agent said she had heard that it is not a new policy, rather an artifact of the change that hadn’t been smoothed out yet.
as much as I hope this is true, I’m struggling to understand what policy they THOUGHT they were implementing especially when it’s been confirmed by multiple supervisors.
villox is offline  
Old Jan 9, 2020, 11:17 pm
  #81  
 
Join Date: Nov 2009
Location: SFO, TPE, HNL
Programs: UA GS 4MM, RCC life member (paid), Marriott Lifetime Titanium, Hyatt Globalist, CLEAR
Posts: 1,822
Originally Posted by villox
well no you can waitlist for an upgrade or use an exorbitant amount of miles for a standard award.
You are right. waitlist is not the same as flying in J. But you can use miles for a standard or super-standard award. Although when it hit 270K miles last week for PVG-SFO (UA890, 1/6/2020) it did not sound much better than buying J one-way: $4500, You get about 50 K RDM back (including credit card miles at 3/$), so the free J ticket cost is 320K miles)
PanAmWT is offline  
Old Jan 9, 2020, 11:29 pm
  #82  
 
Join Date: Oct 2015
Location: SFO
Programs: UA GS 1MM / Hilton Diamond / Bonvoy Gold / Hertz PC
Posts: 396
Originally Posted by villox
as much as I hope this is true, I’m struggling to understand what policy they THOUGHT they were implementing especially when it’s been confirmed by multiple supervisors.
who knows. The only thing I know is that I a) get really good advice here and b) this place suffers excruciatingly from “small n” for those in stats. Leads to the perception that the tail is wagging the dog far too often.
HoyaSFOIAD is offline  
Old Jan 9, 2020, 11:47 pm
  #83  
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Join Date: Jul 2003
Location: BOS, PVG
Programs: United 1K and 1MM, Marriott Ambassador
Posts: 10,000
Originally Posted by PanAmWT
You are right. waitlist is not the same as flying in J. But you can use miles for a standard or super-standard award. Although when it hit 270K miles last week for PVG-SFO (UA890, 1/6/2020) it did not sound much better than buying J one-way: $4500, You get about 50 K RDM back (including credit card miles at 3/$), so the free J ticket cost is 320K miles)
You might even find $3500-$5000 J tickets R/T. You get 40-50K RDM back.

With sky-high price of standard awards 540K miles R/T, the actual price is almost 600K miles.

UA has sharply devaluation of MP miles. That's why many people canceled UA credit cards.
kb1992 is offline  
Old Jan 10, 2020, 8:46 am
  #84  
 
Join Date: Jul 2014
Location: Washington, DC
Programs: UA GS, Bonvoy Gold, Hyatt Globalist, Hilton Diamond
Posts: 62
New GS here. I've read the wiki and quite a few of the threads. Like many on here, I frequently travel internationally in business (D). One of the perks I was most excited about for GS was the ability to have my wife accompany me at a very reduced price.

Could someone confirm/rank what has "traditionally" been the most cost efficient way to book a +1 on existing itinerary with paid int'l business?

My understanding is that there are several options:

1. Pay cash for full/discounted economy on same itinerary and then use plus points or miles to force upgrade
2. Pay points for full/discounted economy and then use PP or miles to force upgrade
3. Open up discounted/saver business class (PN) and pay for ticket via points or cash

I realize there are other options but looking for what traditionally people have done (excepting the recent rumors of opening space for 1 way only).

Thanks.
311Hokie is offline  
Old Jan 10, 2020, 8:50 am
  #85  
 
Join Date: Mar 2017
Location: Somewhere in EWR
Programs: UA GS, HH Diamond
Posts: 858
Originally Posted by 311Hokie
New GS here. I've read the wiki and quite a few of the threads. Like many on here, I frequently travel internationally in business (D). One of the perks I was most excited about for GS was the ability to have my wife accompany me at a very reduced price.

Could someone confirm/rank what has "traditionally" been the most cost efficient way to book a +1 on existing itinerary with paid int'l business?

My understanding is that there are several options:

1. Pay cash for full/discounted economy on same itinerary and then use plus points or miles to force upgrade
2. Pay points for full/discounted economy and then use PP or miles to force upgrade
3. Open up discounted/saver business class (PN) and pay for ticket via points or cash

I realize there are other options but looking for what traditionally people have done (excepting the recent rumors of opening space for 1 way only).

Thanks.
I almost always do the miles plus upgrade route since I have so many miles and they accumulate faster than I burn them.
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AugustusM is offline  
Old Jan 10, 2020, 9:01 am
  #86  
 
Join Date: Mar 2008
Location: London
Programs: UA GS
Posts: 2,438
Originally Posted by 311Hokie
New GS here. I've read the wiki and quite a few of the threads. Like many on here, I frequently travel internationally in business (D). One of the perks I was most excited about for GS was the ability to have my wife accompany me at a very reduced price.

Could someone confirm/rank what has "traditionally" been the most cost efficient way to book a +1 on existing itinerary with paid int'l business?

My understanding is that there are several options:

1. Pay cash for full/discounted economy on same itinerary and then use plus points or miles to force upgrade
2. Pay points for full/discounted economy and then use PP or miles to force upgrade
3. Open up discounted/saver business class (PN) and pay for ticket via points or cash

I realize there are other options but looking for what traditionally people have done (excepting the recent rumors of opening space for 1 way only).

Thanks.
As an addendum to 2, some agents will let you convert T->XN and then use PP to force the upgrade. Others consider this two exceptions. Even others will open up XN and force the upgrade even if T isn't available.

Personally I try to use miles+PP (formerly GPU) as much as possible because the ticket is fully changeable and PP expire.
PanAmWT likes this.
villox is offline  
Old Jan 10, 2020, 10:58 am
  #87  
 
Join Date: May 2011
Programs: UA GS, UA 2MM, HH LT Diamond, Bonvoy Titanium
Posts: 1,803
Newly minted here and trying to understand the unpublished benefits. I'd like to fly in Polaris using miles or miles and PP combo on the flight below but based on my understanding, I may be SOL:



I understand from the wiki that:
  • GS can create saver economy award space (XN) if T inventory is available. No T space available
  • GS can create saver business award space (IN) if PZ inventory is available. No PZ space available
  • GS can upgrade economy awards (XN or YN) into Business / First with a GPU if PN inventory is available. YN available but PN space unavailable
Did I get all that correct?
limey1K is offline  
Old Jan 10, 2020, 11:11 am
  #88  
 
Join Date: Aug 2009
Location: Washington DC
Programs: United 1MM, Marriott Titanium (Lifetime Platinum)
Posts: 320
New GS here as well and truly appreciate all the information that has been shared (above couple of posts on exactly how to work the companion deal is exactly the kind of detail that is incredibly useful!). A couple of other questions that aren't totally clear from the Wiki, the less-than-clear United GS benefits page, etc.:
  1. I applied some expiring plus points for a friend who is traveling domestically in about 10 days. I applied the PPs (and the upgrades were waitlisted) back in December when I was a 1K. Should I be contacting the GS desk on this to change it to a "GS requested upgrade" (assuming that makes a difference?
  2. I'm still unclear on how the "force an upgrade" for a friend works. I know if they are traveling on same flight as you, you can call GS and force it through at time of booking (assuming enough space left in first (domestic)/businessfirst (international). How does it work in the case of #1 above where I am not traveling with them? Wait until T-120? Call now? Something else?
  3. Several posts refer to being able to push upgrade through when at top of upgrade list. How do you know you are at the top of the list? Can you see it somewhere or is it by calling GS line (where agents can see it and will tell you status of list unlike 1K agents)?
  4. I fly mainly out of IAD, almost all international travel. I normally check-in online, and use CLEAR/TSA-Pre to clear security. Is there any benefit to going to the Global Services Check-in desk if not checking a bag? Is there any lounge other than the regular United lounges?
  5. I found reference that GS flying first class to Germany and connecting there could use the LH 1st class lounge instead of the Senator lounge open to Star Alliance Golds. Now that UA no longer has first class, does this apply to GS flying in UA business First? I frequently connect through FRA on way to Middle East - UA BF to FRA, then LH business to the Middle East (no first on either plane). Would I be able to use the LH FC lounge during the layover or do I stay in the (frequently crowded) Senator lounges?
  6. As a recent UA Million Miler (last fall) my wife now has my status (she was a 1K, now a GS). Will she get her own plus points annually or does that not happen since she is an "add on" status? What's the best strategy when doing family travel with your wife and two kids?
  7. Any other tips you care to share for a new (and excited) GS?
drklain is offline  
Old Jan 10, 2020, 11:23 am
  #89  
 
Join Date: Sep 2011
Location: SFO / LHR
Programs: UA GS 2.2MM / UC / AS Gold 75K / Bonvoy Plat / Hilton Diamond
Posts: 1,028
So same experience - last night two agents provided more context on the new rules/policy, and one said that further clarification and advice notes had been added to the policy to clear up confusion and had been sent out in a bulletin. One agent expressed concern that they are being "monitored very closely now". Both agents relayed the same policy word for word - one conversion, per segment, per PNR. The second incredibly seasoned agent opened up more and agreed that it was "completely non-sensical ... the one conversion per PNR, OK, but per SEGMENT versus direction seems especially confusing and harsh, especially given the way the airline is building its route network". She also said the change seems to have been made "because the old rules were too liberal; the airline wants people to reduce miles and PlusPoints balances faster; the new PlusPoints system is built around individual segments versus direction; and with more GS being added the change was made to bring GS benefits more in line with the other Elite levels".

Basically, a big devaluation and speaks to what is going on in the background. Also, just doesn't seem to make sense from an implementation point of view, at least at the "one segment" level. I am going to write my letter in today.

Last edited by greenpau; Jan 10, 2020 at 1:02 pm
greenpau is offline  
Old Jan 10, 2020, 11:27 am
  #90  
 
Join Date: Sep 2011
Location: SFO / LHR
Programs: UA GS 2.2MM / UC / AS Gold 75K / Bonvoy Plat / Hilton Diamond
Posts: 1,028
Originally Posted by limey1K
Newly minted here and trying to understand the unpublished benefits. I'd like to fly in Polaris using miles or miles and PP combo on the flight below but based on my understanding, I may be SOL:



I understand from the wiki that:
  • GS can create saver economy award space (XN) if T inventory is available. No T space available
  • GS can create saver business award space (IN) if PZ inventory is available. No PZ space available
  • GS can upgrade economy awards (XN or YN) into Business / First with a GPU if PN inventory is available. YN available but PN space unavailable
Did I get all that correct?
All correct in this instance. YN is actually an Everyday Award subject to dynamic pricing. This is where I would set ExpertFlyer alerts for T-Class, which sometimes can open up very close to departure, and you can call in to exchange the ticket for the lower fare. If you waitlist, remember you can call in within 72h and be cleared if J=3 or greater, and you are top of the list.
limey1K likes this.
greenpau is offline  


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