Kacee

Unless we had already decided to shift our spend elsewhere

Seriously though this is a major cluster and of course there's no communication at all from UA. Remember how active UA Insider was when PP were first announced?

fumje

From having seen the record history of one of my reservations, I have pretty high confidence that the time of request is still attached after everything is synced with a schedule change, so priority should not be affected. But yes, I do believe you will not be upgraded until it is re-synced, and in that time if inventory opens others could be upgraded.

ezefllying

I suspect I’m in the same boat as a lot of commenters above. I’m flying HNL-DEN-BWI in about 18 hours, using an RPU (err, I mean, 20 PlusPoints) for the trip.

Last night, PZ space on the HNL-DEN segment opened up, so I called in and got it confirmed. However, there’s one one F seat left on DEN-BWI, and no PZ.

As it stands, I, a 1K on a K fare but using an instrument, am number 9 of 28 on the upgrade list, which appears to show all eligible, not just checked-in, passengers. This is a Saturday-morning flight to a non-hub, leisure-heavy airport. I could imagine being #9 of 28 if I weren’t using an instrument, but I’m having a really hard time believing that a third of all possible upgraders on a Saturday DEN-BWI outrank a 1K using the equivalent of an RPU.

I’ll ask the GA at HNL if s/he can take a look at the DEN-BWI list, just to confirm whether everyone ahead of me is using PlusPoints. I’ll ask the same in DEN. But I suspect the agents won’t have the time or desire to investigate that at the gate, and so I’m expecting to get passed over even if there are 1-2 F seats available.

Kacee

You already got your Christmas miracle clearing DEN-HNL in advance!

Honestly 9/28 on a K fare wouldn't shock me. This weekend is one of the heaviest travel weekends of the year, and everyone's burning their expiring points.

JimInOhio

I'd check to see if you're really waitlisted with PPs and not simply CPU-eligible. There have been many of these goof-ups happening.

findark

Almost certainly not related to any errors (yet) but I am feeling heading in this direction too. Flight is in five days, 1 (+2 blocked)/12 up front and 3 assigned in E+, with n PZ space...

cesco.g

I am WL on a domestic segment connecting to an overseas flight using 40 PPs; Domestic shoes CPU waitlisting AND "PN" waitlsting.
I am concerned that upon checkin I might end as CPU down below other instrument supported upgrades.
Any feedback how to fix that would be greatly appreciated!

mgateley

Prior to the Points Plus system coming in to being, when an upgrade was requested, Ms. and I were always sequentially listed on the upgrade list given our status etc. Since then, when check in time comes we are separated. Meaning I am (#1 for example) and she drops down significantly to another position despite the fact we bought the same fare (same PNR remember), same status (1K) and, obviously requested the upgrade and checked in at the same time.

Any ideas?

JimInOhio

Most likely, the upgrade request only carried over to one person at check-in. A long call to UA will get it fixed (with help from a supervisor).

mgateley

I would say you are correct, but this has happened numerous times indicating to me another systemic glitch.

findark

This is the second report of companions not being prioritized correctly since the switch to PlusPoints, so I would believe they broke something.

flyingrohit

Just my luck. Our friend is on a safari with 0 cell coverage for another 2/3 weeks. Looks like I'm going to have to sort this on my own.....somehow. Flying out of SFO in 2 days anyways back to LA, I might try the Premier Access desk airside to see if they can do anything? I certainly can't stroll over to Global Reception and ask them for any help Lady on the phone insisted that dad was added back as a PN upgrade, but this is impossible for him to be below me. We are on same fare class on same PN upgrade (allegedly) but he has one level status higher than me so he should not be #10 while I'm sitting at #2 . I suspect everyone between me and my dad are 1Ks on 1K upgrades.

legalalien

I must say I've never been more confused about the upgrade system .. in over 25 years as an MP member and over 1.25M BIS miles on UA metal. Flying with wife (also 1K via MM) and 2 kids GMs tomorrow to the Caribbean. Booked as two itineraries, one adult + one child each, H fare. Applied PP upgrades to all 4; got waitlisted. All 4 were shown on the upgrade list prior to check-in below a family of 5, with 11 seats J open on the flight (9/20 booked). After check-in, the itineraries got split, and my wife and I disappeared from the upgrade list, while kids remained right behind the family of 5. Fast forward to tonight: 5 people cleared ahead of us (strange, but possible, I suppose), but only 2 from the family of 5 that was shown earlier! The other 3 members of that family are not on the list anymore. An hour later, both my kids get cleared. My name re-appeared on the list, but below someone else. My wife is still nowhere to be seen. Our reservations no longer show "Waitlisted" for this segment, and I'm being offered $199 TOD upgrade.

How can it be so messed up? I mean, the system wasn't perfect, but it mostly worked and for the most part, we knew what to expect.

ETA: Solved the problem by a) undoing check-in for myself and my wife; b) canceling PP upgrade for the segment by going to My Trips | View All | PlusPoints Upgrades; and c) re-applying PlusPoints upgrades. Now both of us at the top of the list .. with only 3 seats remaining. So fingers crossed.

it seems that PP upgrades got "disconnected" from the reservation during check-in and PNR split.

cricketer

Another interesting one today. 7 people on the upgrade list, but the order of them changed at least once. Didn't help anyone on a completely full flight though.

AceReport

Applied rpu that changed to plus points. PZ 0 so wait-listed for wife and son. Keep checking back as one does and today I see PZ 4 but they are both still wait-listed. Called 1K line for a manual upgrade with no issue. Of course the 1K agent kept saying how surprising it was the system didn't clear them automatically. I of course kept biting my tongue... 🙄