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Active duty military denied access at IAD United Club

Active duty military denied access at IAD United Club

Old Nov 11, 19, 2:08 pm
  #1  
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Active duty military denied access at IAD United Club

My daughter, active US Navy, is traveling on orders on Veteranís Day. She was turned away from the United Club at IAD. She has a ticket on United flying her to a training class.

What a way to show respect for the military on Veterans Day.
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Old Nov 11, 19, 2:14 pm
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Originally Posted by andrewstahl View Post
My daughter, active US Navy, is traveling on orders on Veteranís Day. She was turned away from the United Club at IAD. She has a ticket on United flying her to a training class.

What a way to show respect for the military on Veterans Day.
What one of the uniforms was she wearing? Crackerjacks? service uniform?
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Old Nov 11, 19, 2:16 pm
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Is there a United Club policy for free access to active military on orders on veteran's day?
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Old Nov 11, 19, 2:18 pm
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Originally Posted by physioprof View Post
Is there a United Club policy for free access to active military on orders on veteran's day?
No, there is a free access everyday, but certain conditions must be met.
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Old Nov 11, 19, 2:19 pm
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Originally Posted by jhayes_1780 View Post
No, there is a free access everyday, but certain conditions must be met.
Yeah, just found this:

"We are pleased to invite active duty military members in uniform or with present leave orders or rest and recuperation papers to visit our United Club℠ locations on the same day they are traveling on a United- or United Expressģ-operated flight."

Rogue United Club desk agent sounds likely. Terrible.
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Old Nov 11, 19, 2:19 pm
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Originally Posted by physioprof View Post
Is there a United Club policy for free access to active military on orders on veteran's day?
Here is the UA policy providing for free Club access to active U.S. military traveling on orders. Note that access is subject to capacity and seating limitations:

https://www.united.com/ual/en/us/fly...-benefits.html
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Old Nov 11, 19, 2:22 pm
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Originally Posted by guv1976 View Post
Here is the UA policy providing for free Club access to active U.S. military traveling on orders. Note that access is subject to capacity and seating limitations:

https://www.united.com/ual/en/us/fly...-benefits.html
Regardless of capacity & seating limitations, especially on Veteran's Day, it would've been an extremely good idea to figure out a way not to turn active military away.
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Old Nov 11, 19, 2:27 pm
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Originally Posted by andrewstahl View Post
My daughter, active US Navy, is traveling on orders on Veteranís Day. She was turned away from the United Club at IAD. She has a ticket on United flying her to a training class. .....
What was the reason for the denial? As admission is normally offered.
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Old Nov 11, 19, 2:29 pm
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Could there be an age issue for admission if the OP's daughter is under 21 and the UA club lounge has a self service bar?
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Old Nov 11, 19, 2:31 pm
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Was she in uniform? If not, she wasn’t entitled to United Club access as the OP indicates she was traveling on orders for training (i.e. not leave or R&R orders). The policy was changed several years ago, although many agents probably don’t know the difference between official orders and a leave authorization.

-FlyerBeek
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Old Nov 11, 19, 2:33 pm
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Originally Posted by andrewstahl View Post
My daughter, active US Navy, is traveling on orders on Veteran’s Day. She was turned away from the United Club at IAD. She has a ticket on United flying her to a training class.

What a way to show respect for the military on Veterans Day.
Certainly sounds like something went wrong in this particular instance, but don't you think this is a bit hyperbolic considering UA policy is for complimentary admission to UC's and that active duty mil board before United's "best" customers? I boarded an ORD-SFO flight last week where the gate agent gave a speech about the wwII Iwo Jima veteran traveling on the flight before inviting everyone at the gate to provide applause as he was boarded before boarding even started.

veteran and military unfriendly? come on.

Last edited by aCavalierInCoach; Nov 11, 19 at 2:33 pm Reason: embarrassing typo
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Old Nov 11, 19, 2:33 pm
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I’ll bet there were at least a few dozen people in the lounge who would have voluntarily left to make space — if that was the issue.
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Old Nov 11, 19, 2:34 pm
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United bends over backwards for (U.S.) military. Extrapolating the behaviour of one agent to implicate the entire company is irresponsible.
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Old Nov 11, 19, 2:52 pm
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This thread title is over the top given that this is one incident and we don't yet know the details as to why she may have been denied entry.
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Old Nov 11, 19, 2:54 pm
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It's IAD. They were doing her a favor
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