Active duty military denied access at IAD United Club
Nov 11, 2019, 2:08 pm
#1
Original Poster
Join Date: Oct 2012
Location: Pittsburgh
Programs: AA Executive Platinum, Marriott Ambassador & Lifetime Titanium, Hilton Gold
Posts: 226
Active duty military denied access at IAD United Club
My daughter, active US Navy, is traveling on orders on Veteran’s Day. She was turned away from the United Club at IAD. She has a ticket on United flying her to a training class.
What a way to show respect for the military on Veterans Day.
What a way to show respect for the military on Veterans Day.
Nov 11, 2019, 2:14 pm
#2
Join Date: Apr 2005
Location: MBS/FNT/LAN
Programs: UA 1K, HH Gold, Mariott Gold
Posts: 9,630
What one of the uniforms was she wearing? Crackerjacks? service uniform?
Nov 11, 2019, 2:18 pm
#4
Join Date: Apr 2005
Location: MBS/FNT/LAN
Programs: UA 1K, HH Gold, Mariott Gold
Posts: 9,630
Nov 11, 2019, 2:19 pm
#5
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,095
"We are pleased to invite active duty military members in uniform or with present leave orders or rest and recuperation papers to visit our United Club℠ locations on the same day they are traveling on a United- or United Express®-operated flight."
Rogue United Club desk agent sounds likely. Terrible.
Nov 11, 2019, 2:19 pm
#6
FlyerTalk Evangelist
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https://www.united.com/ual/en/us/fly...-benefits.html
Nov 11, 2019, 2:22 pm
#7
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,095
Here is the UA policy providing for free Club access to active U.S. military traveling on orders. Note that access is subject to capacity and seating limitations:
https://www.united.com/ual/en/us/fly...-benefits.html
https://www.united.com/ual/en/us/fly...-benefits.html
Nov 11, 2019, 2:27 pm
#8
Moderator: United Airlines
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Nov 11, 2019, 2:29 pm
#9
A FlyerTalk Posting Legend
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Posts: 100,399
Could there be an age issue for admission if the OP's daughter is under 21 and the UA club lounge has a self service bar?
Nov 11, 2019, 2:31 pm
#10
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
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Was she in uniform? If not, she wasn’t entitled to United Club access as the OP indicates she was traveling on orders for training (i.e. not leave or R&R orders). The policy was changed several years ago, although many agents probably don’t know the difference between official orders and a leave authorization.
-FlyerBeek
-FlyerBeek
Nov 11, 2019, 2:33 pm
#11
Join Date: Aug 2003
Location: Northern California
Programs: I want to be free! Free!
Posts: 3,455
veteran and military unfriendly? come on.
Last edited by aCavalierInCoach; Nov 11, 2019 at 2:33 pm Reason: embarrassing typo
Nov 11, 2019, 2:34 pm
#13
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Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,134
United bends over backwards for (U.S.) military. Extrapolating the behaviour of one agent to implicate the entire company is irresponsible.
