Thank you for being 1K

Old Nov 9, 19, 10:22 am
Join Date: Nov 2002
Location: SFO, SJC when UA has a flight there
Programs: UA 1K MM, Marriott Gold
Posts: 4,645
🎶 Travel round the world and back again... 🎶
JAaronT is offline  
Old Nov 9, 19, 10:30 am
Moderator: United Airlines; FlyerTalk Evangelist
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Gold
Posts: 54,083
Suggestion -- let's tone down the criticisms of how other people feel / reaction to the thread's subject. We each have our individual experiences / reactions and all should feel free to express those. However, a cardinal rule for FT is we discuss the issues, not the poster(s). Criticizing others will lead to no good.

Feel free to relate your experiences and reactions, and allow others to do the same without being attacked. Their reactions are as valid as yours.

UA coModerator
Kacee likes this.
WineCountryUA is offline  
Old Nov 9, 19, 10:34 am
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 3,619
Originally Posted by cawhite View Post
Agreed - Iíve noticed the increase in verbal acknowledgment for both 1K and MM for several months, with several of the phone agents also commenting on how close I was getting to 2MM.
I've noticed this too on the phone. Something like, "it's a pleasure to be assisting a soon to be three million miler". That part appears to new.
zombietooth is offline  
Old Nov 9, 19, 10:40 am
Join Date: Jan 2017
Location: PHX, ICN
Programs: OZ Diamond Plus
Posts: 410
Originally Posted by ContinentalFan View Post
Not at all. United has been thanking me for being a 1K often, at multiple touch points, for ages. Iíve become inured to it.

Or just pile it on ďplease, it is I who must thank you. It is an inestimable honor to be your customer. I thank God every day that I, a humble peon, have been elevated to the rank of 1K and *G on United. The great sacrifices of my parents and grandparents have finally paid off.Ē
I wonder if they did, indeed, send word to recognize elites. The staff that do so anyway (and who you're in contact with regularly) keep doing so, and the others have picked up.

Good to know that a number of associates are on the ball. I will say I just reached *G with another airline and was pleasantly surprised by UA staff congratulating me for my Gold status with the alliance.
SightseeMC is offline  
Old Nov 9, 19, 10:50 pm
Join Date: Dec 2014
Programs: UA GS ,QF Plat
Posts: 683
Originally Posted by John Aldeborgh View Post

Somehow the history of how customers are attracted and retained has been cast aside and now it's only focused are market segmentation and financial ratios. In the long-run brand loyalty is extremely difficult build and very easy to destroy. I'm afraid United seems interested in testing the limits of how easy it is to destroy.
I agree very much with all you said, I am around 4.2 with UA with around 2m/6-8 years left in the tank before I call it a day and I have cut back significantly on my UA spend for quality reasons.The higher price lower quality equation was not working for me.
10 years of economic expansion has made many organizations complacent with customer care and retention, maybe the next recession will re calibrate that. You can most likely expect that the recontact F Flyer campaign will begin roughly the same time as the plumbers who currently don't return your calls are leaving flyers in your mailbox looking for work.
Kacee, John Aldeborgh and DCFlyIAD like this.
wanderingkev is offline  

Thread Tools
Search this Thread
Search Engine: