Thank you for being 1K

Old Nov 8, 19, 9:06 pm
  #31  
 
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Originally Posted by milepig View Post
It seems like this line is suddenly everywhere. Every transaction with UA, even when they scan my BP at the gate, ends with "Thank you for being a loyal 1K member..." This morning when I had to call an agent with an issue it ended with "I hope you'll be able to keep your 1K statusfor next year." It's just part of every single conversation. It must be part of the instructions all agents have received.

Yesterday when they held a flight for me for 5 minutes at IAD to avoid a missed connection I heard it at least five times as they were rushing me through the gate area and onto the flight. This made it clear to me that they held the flight BECAUSE I was 1K - and I know several others on my incoming flight were trying to make the same connection and they were somewhere behind me when they rushed me on board and closed up.

A little bit is great, but this is getting a little annoying, especially since there is no way I'll be 1K next year, and will ride out my 2020 as Gold while explore other options for 2021 and then jump ship when my status goes away.
Itís really more than the ĎThank you for being 1Kí. Itís being recognized by name settling in during boarding or having the purser stop and ask how things are going.
Its seeing Priority tagged bags waiting sitting separately when you arrive at baggage claim.
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Old Nov 8, 19, 9:26 pm
  #32  
 
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Originally Posted by milepig View Post
Yesterday when they held a flight for me for 5 minutes at IAD to avoid a missed connection I heard it at least five times as they were rushing me through the gate area and onto the flight. This made it clear to me that they held the flight BECAUSE I was 1K - and I know several others on my incoming flight were trying to make the same connection and they were somewhere behind me when they rushed me on board and closed up.
Wow. Now that is true status!!!

I wonder if they realize they'll lose a ton of (high) elites next year and are trying to retain people with kindness.
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Old Nov 8, 19, 9:53 pm
  #33  
 
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Originally Posted by mahasamatman View Post
FlyerTalk seems to be about evenly split between people who complain about no status recognition and people who complain about getting status recognition. One thing's for sure - everyone on FT complains about something.
THIS
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Old Nov 9, 19, 12:44 am
  #34  
 
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Originally Posted by mahasamatman View Post
FlyerTalk seems to be about evenly split between people who complain about no status recognition and people who complain about getting status recognition. One thing's for sure - everyone on FT complains about something.
the above is an observation and not a complaint
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Old Nov 9, 19, 7:59 am
  #35  
 
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Originally Posted by mahasamatman View Post
One thing's for sure - everyone on FT complains about something.
+ those that complain about complaining! Ahh, the internet...
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Old Nov 9, 19, 8:02 am
  #36  
 
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Originally Posted by sexykitten7 View Post
I wonder if they realize they'll lose a ton of (high) elites next year and are trying to retain people with kindness.
LOL I wonder how thatís working out for them.
Hmmmm Maybe I should reconsider spending $24k since theyíre being sooooo nice?
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Old Nov 9, 19, 8:10 am
  #37  
 
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This is too funny.

The only time I get the fake gratitude is when I call the 1K number. No one ever says it to me at the gate, onboard, or in the Polaris lounge, etc. But, then again, I probably don't look like a 1K to them since I am always dressed down and exhibit no trappings of success.

My 1K elite "special treatment" expectations were tempered by a recent experience on a ORD-MUC flight, where I was denied my chosen PDB (Coke ), with the line that they were only offering what was on the tray, but that they would get my preferred drink shortly after take off. I also got some attitude with my denial when I told her that I didn't want anything on the tray. I thought that this was a new "enhancement", so on my return last week, I told the FA that I'll just wait until after takeoff so I can get a Coke. She looked confused and said that I could get a Coke right now. I told her that I thought it was a new policy because I had been denied on the outbound, and she said there was no such policy. Go figure!

By the way, this denial of a soft drink PDB has happened to me more than once, so I really did think it was a new policy.

Originally Posted by seanp7 View Post
+ those that complain about complaining! Ahh, the internet...
"What do you call it when the assassins accuse the assassin." -Colonel Kurtz, Apocalypse Now.

Last edited by zombietooth; Nov 9, 19 at 8:20 am
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Old Nov 9, 19, 8:57 am
  #38  
 
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Originally Posted by cfischer View Post
when is the last time you have heard a UA flight attendant thank an SAG for being SAG ??? Right ... never ...
But I have experienced MS flight attendants come up to me and shake my hand and thank me for being a UA*G.

Originally Posted by zombietooth View Post
My 1K elite "special treatment" expectations were tempered by a recent experience on a ORD-MUC flight, where I was denied my chosen PDB (Coke ), with the line that they were only offering what was on the tray, but that they would get my preferred drink shortly after take off. I also got some attitude with my denial when I told her that I didn't want anything on the tray. I thought that this was a new "enhancement", so on my return last week, I told the FA that I'll just wait until after takeoff so I can get a Coke. She looked confused and said that I could get a Coke right now. I told her that I thought it was a new policy because I had been denied on the outbound, and she said there was no such policy. Go figure!

By the way, this denial of a soft drink PDB has happened to me more than once, so I really did think it was a new policy.
Iíve had a similar thing happen flying TATL and TPAC Polaris a couple months ago. Requested the famous old fashioned on both flights and said not available. Fly on a domestic F service from DEN to YYZ no problem. Perhaps Iím being unreasonable expecting a common drink in Polaris J Meanwhile flying SQ last year in Y from SIN to DPS not only was a meal served but they gladly served me a Singapore sling on request. Itís experiences like these that make me wonder if I should move flying out of UA and towards SQ.

Last edited by FlyerTalker70; Nov 9, 19 at 9:05 am
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Old Nov 9, 19, 9:07 am
  #39  
 
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Originally Posted by timezone_trooper View Post
I've also recently noticed this trend, and while it's a small gesture I do appreciate it. I haven't had a scenario requiring special handling, but I hope the treatment extends to those if and when they arise.
I'd hope this was standard. The stories here make it seem that, suddenly, UA is keenly motivated to recognize your status and loyalty, but a month ago didn't really bother. Am I reading that right?
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Old Nov 9, 19, 9:11 am
  #40  
 
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If you don't like what United is doing with what you perceive as "fake" gratitude, then move on. There are plenty of other airlines to choose from.

Action speaks louder than words (being posted on FT).
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Old Nov 9, 19, 9:18 am
  #41  
 
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Originally Posted by j2simpso View Post
I’ve had a similar thing happen flying TATL and TPAC Polaris a couple months ago. Requested the famous old fashioned on both flights and said not available. Fly on a domestic F service from DEN to YYZ no problem. Perhaps I’m being unreasonable expecting a common drink in Polaris J Meanwhile flying SQ last year in Y from SIN to DPS not only was a meal served but they gladly served me a Singapore sling on request. It’s experiences like these that make me wonder if I should move flying out of UA and towards SQ.
You know, it's experiences like yours and mine that make me believe that passengers are really nothing more than a nuisance to UA's international FAs. I mean, on every single domestic flight, even regionals, I get my preferred PDB. How hard would it have been to just go grab me a can of Coke instead of giving me lip? I've had some horrible experiences with international J FAs over the years and I treat them like Nitroglycerin now-i.e. very gently. I always greet them when I board, am friendly, smiling, and deferential, and always comply with whatever orders they give me, no matter how silly.

Last edited by zombietooth; Nov 9, 19 at 9:25 am
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Old Nov 9, 19, 9:52 am
  #42  
 
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LOL, with the new requirements in place all the loyalty won't change the fact my dollars/miles will do far better on other airlines. I don't fly for the perks but now that I've experienced UA, EVA, Delta, China Air, China Eastern, Hainan, and JAL as well as AS/DL/UA domestically all the thank yous and smiles are are too little and not enough with the new 1K requirements.

Even my Apple traveling son is considering moving away from UA.
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Old Nov 9, 19, 9:57 am
  #43  
 
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Originally Posted by RobOnLI View Post
I'd say I started noticing this about 3 months ago. It definitely hit via a memo during the summer in my opinion. Everyone says, "Thanks for being a loyal 1K". Many on the 1K line are now thanking me for my million miler status at the same time. It's a nice touch.

-RM
Agreed - I’ve noticed the increase in verbal acknowledgment for both 1K and MM for several months, with several of the phone agents also commenting on how close I was getting to 2MM.
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Old Nov 9, 19, 10:03 am
  #44  
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Originally Posted by cawhite View Post
Agreed - I’ve noticed the increase in verbal acknowledgment for both 1K and MM for several months, with several of the phone agents also commenting on how close I was getting to 2MM.

There definitely seems to be a new initiative.

I'm sure Kirby likes these "soft" enhancements, as they add no costs to the bottom line.

And likewise, it has no impact on my merits' based decision that UA will no longer work for my travel and spend patterns.
Originally Posted by Repooc17 View Post
If you don't like what United is doing with what you perceive as "fake" gratitude, then move on. There are plenty of other airlines to choose from.

Action speaks louder than words (being posted on FT).
If FT threads annoy you so much, the same advice holds
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Old Nov 9, 19, 10:07 am
  #45  
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Originally Posted by SightseeMC View Post
I'd hope this was standard. The stories here make it seem that, suddenly, UA is keenly motivated to recognize your status and loyalty, but a month ago didn't really bother. Am I reading that right?
Not at all. United has been thanking me for being a 1K often, at multiple touch points, for ages. Iíve become inured to it.

Originally Posted by Repooc17 View Post
If you don't like what United is doing with what you perceive as "fake" gratitude, then move on. There are plenty of other airlines to choose from.

Action speaks louder than words (being posted on FT).
Or just pile it on ďplease, it is I who must thank you. It is an inestimable honor to be your customer. I thank God every day that I, a humble peon, have been elevated to the rank of 1K and *G on United. The great sacrifices of my parents and grandparents have finally paid off.Ē
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Last edited by WineCountryUA; Nov 9, 19 at 10:16 am Reason: merged consecutive posts by same member
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