Originally Posted by milepig
(Post 31715839)
It seems like this line is suddenly everywhere. Every transaction with UA, even when they scan my BP at the gate, ends with "Thank you for being a loyal 1K member..." This morning when I had to call an agent with an issue it ended with "I hope you'll be able to keep your 1K statusfor next year." It's just part of every single conversation. It must be part of the instructions all agents have received.
Yesterday when they held a flight for me for 5 minutes at IAD to avoid a missed connection I heard it at least five times as they were rushing me through the gate area and onto the flight. This made it clear to me that they held the flight BECAUSE I was 1K - and I know several others on my incoming flight were trying to make the same connection and they were somewhere behind me when they rushed me on board and closed up. A little bit is great, but this is getting a little annoying, especially since there is no way I'll be 1K next year, and will ride out my 2020 as Gold while explore other options for 2021 and then jump ship when my status goes away. Its seeing Priority tagged bags waiting sitting separately when you arrive at baggage claim. |
Originally Posted by milepig
(Post 31715839)
Yesterday when they held a flight for me for 5 minutes at IAD to avoid a missed connection I heard it at least five times as they were rushing me through the gate area and onto the flight. This made it clear to me that they held the flight BECAUSE I was 1K - and I know several others on my incoming flight were trying to make the same connection and they were somewhere behind me when they rushed me on board and closed up.
I wonder if they realize they'll lose a ton of (high) elites next year and are trying to retain people with kindness. |
Originally Posted by mahasamatman
(Post 31717000)
FlyerTalk seems to be about evenly split between people who complain about no status recognition and people who complain about getting status recognition. One thing's for sure - everyone on FT complains about something.
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Originally Posted by mahasamatman
(Post 31717000)
FlyerTalk seems to be about evenly split between people who complain about no status recognition and people who complain about getting status recognition. One thing's for sure - everyone on FT complains about something.
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Originally Posted by mahasamatman
(Post 31717000)
One thing's for sure - everyone on FT complains about something.
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Originally Posted by sexykitten7
(Post 31717619)
I wonder if they realize they'll lose a ton of (high) elites next year and are trying to retain people with kindness.
Hmmmm Maybe I should reconsider spending $24k since they’re being sooooo nice? |
This is too funny.
The only time I get the fake gratitude is when I call the 1K number. No one ever says it to me at the gate, onboard, or in the Polaris lounge, etc. But, then again, I probably don't look like a 1K to them since I am always dressed down and exhibit no trappings of success. My 1K elite "special treatment" expectations were tempered by a recent experience on a ORD-MUC flight, where I was denied my chosen PDB (Coke ), with the line that they were only offering what was on the tray, but that they would get my preferred drink shortly after take off. I also got some attitude with my denial when I told her that I didn't want anything on the tray. I thought that this was a new "enhancement", so on my return last week, I told the FA that I'll just wait until after takeoff so I can get a Coke. She looked confused and said that I could get a Coke right now. I told her that I thought it was a new policy because I had been denied on the outbound, and she said there was no such policy. Go figure! By the way, this denial of a soft drink PDB has happened to me more than once, so I really did think it was a new policy.
Originally Posted by seanp7
(Post 31718693)
+ those that complain about complaining! :D Ahh, the internet...
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Originally Posted by cfischer
(Post 31717407)
when is the last time you have heard a UA flight attendant thank an SAG for being SAG ??? Right ... never ...
Originally Posted by zombietooth
(Post 31718720)
My 1K elite "special treatment" expectations were tempered by a recent experience on a ORD-MUC flight, where I was denied my chosen PDB (Coke ), with the line that they were only offering what was on the tray, but that they would get my preferred drink shortly after take off. I also got some attitude with my denial when I told her that I didn't want anything on the tray. I thought that this was a new "enhancement", so on my return last week, I told the FA that I'll just wait until after takeoff so I can get a Coke. She looked confused and said that I could get a Coke right now. I told her that I thought it was a new policy because I had been denied on the outbound, and she said there was no such policy. Go figure!
By the way, this denial of a soft drink PDB has happened to me more than once, so I really did think it was a new policy. |
Originally Posted by timezone_trooper
(Post 31715983)
I've also recently noticed this trend, and while it's a small gesture I do appreciate it. I haven't had a scenario requiring special handling, but I hope the treatment extends to those if and when they arise.
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If you don't like what United is doing with what you perceive as "fake" gratitude, then move on. There are plenty of other airlines to choose from.
Action speaks louder than words (being posted on FT). |
Originally Posted by j2simpso
(Post 31718843)
I’ve had a similar thing happen flying TATL and TPAC Polaris a couple months ago. Requested the famous old fashioned on both flights and said not available. Fly on a domestic F service from DEN to YYZ no problem. Perhaps I’m being unreasonable expecting a common drink in Polaris J :rolleyes: Meanwhile flying SQ last year in Y from SIN to DPS not only was a meal served but they gladly served me a Singapore sling on request. It’s experiences like these that make me wonder if I should move flying out of UA and towards SQ.
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LOL, with the new requirements in place all the loyalty won't change the fact my dollars/miles will do far better on other airlines. I don't fly for the perks but now that I've experienced UA, EVA, Delta, China Air, China Eastern, Hainan, and JAL as well as AS/DL/UA domestically all the thank yous and smiles are are too little and not enough with the new 1K requirements.
Even my Apple traveling son is considering moving away from UA. |
Originally Posted by RobOnLI
(Post 31716593)
I'd say I started noticing this about 3 months ago. It definitely hit via a memo during the summer in my opinion. Everyone says, "Thanks for being a loyal 1K". Many on the 1K line are now thanking me for my million miler status at the same time. It's a nice touch.
-RM |
Originally Posted by cawhite
(Post 31719032)
Agreed - I’ve noticed the increase in verbal acknowledgment for both 1K and MM for several months, with several of the phone agents also commenting on how close I was getting to 2MM.
There definitely seems to be a new initiative. I'm sure Kirby likes these "soft" enhancements, as they add no costs to the bottom line. And likewise, it has no impact on my merits' based decision that UA will no longer work for my travel and spend patterns.
Originally Posted by Repooc17
(Post 31718888)
If you don't like what United is doing with what you perceive as "fake" gratitude, then move on. There are plenty of other airlines to choose from.
Action speaks louder than words (being posted on FT). |
Originally Posted by SightseeMC
(Post 31718875)
I'd hope this was standard. The stories here make it seem that, suddenly, UA is keenly motivated to recognize your status and loyalty, but a month ago didn't really bother. Am I reading that right?
Originally Posted by Repooc17
(Post 31718888)
If you don't like what United is doing with what you perceive as "fake" gratitude, then move on. There are plenty of other airlines to choose from.
Action speaks louder than words (being posted on FT). |
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