PanAmWT

Many lifetime GS are probably lifetime UC members.
I have a theory of how GS was brought in as a possible consideration factor. For other airlines (AA for sure), the equivalent GS get free lounge access. UA does not grant GS free UC admission. So there have been complaints from GS that they should get free UC access. Perhaps UA is now thinking to grant exception for GS UC members as a kind of special privilege in this area (lounge access)?

This is my pure speculation. I absolutely want lifetime UC members get the exceptions regardless of status.

Mikey

I received a reply from a person in the DOT Consumer Protection Division. Everybody keep writing to United and filing complaints (https://airconsumer.dot.gov/escompla...nsumerForm.cfm) :

From:
Sent: Thursday, October 31, 2019 4:16:22 AM
To:
Cc:
Subject:



This responds to your communication regarding the airline issue. The U.S. Department of Transportation seeks to ensure that all airline passengers are treated fairly. Complaints from consumers are helpful to us in determining whether airlines are in compliance with our rules and to track trends or spot areas of concern that warrant further action.

We will forward your complaint to the airline and will ask the company to respond directly to you. Airlines are required to acknowledge receipt of a consumer complaint within 30 days and provide a substantive response to the complainant within 60 days. If you have not received a reply within this time frame please let us know. If you need to contact our analyst assigned to your case, you may leave a telephone message on our Aviation Consumer line, 202-366-2220, or send an email to XXX. Please include your name and case number.

We have also entered your complaint in our computerized industry monitoring system, and it will be counted among the number of complaints filed against this airline in our monthly Air Travel Consumer Report. This report allows consumers and air travel companies to compare the complaint records of individual airlines and tour operators. The data in this report also serve as a basis for rule-making, legislation and research. Consumer information for air travelers, including the Air Travel Consumer Report and our pamphlet Fly-Rights, a Consumer's Guide to Air Travel, can be found on our website, https://www.transportation.gov/airconsumer. Thank you for taking the time to contact us.

Sincerely,

XXX XXX
Senior Aviation Industry Analyst
Aviation Consumer Protection Division
Office of the General Counsel/Office of the Secretary
U.S. Department of Transportation

nsx

Who will be the first lifetime member to be refused entry tomorrow?

soartoday

In addition to ctownflyer's post a couple of weeks ago, Matthew Klint just blogged about this today. Thanks for getting the word out and increasing pressure!

https://liveandletsfly.boardingarea....-restrictions/

https://www.dansdeals.com/points-tra...king-low-road/

ctownflyer

You can also like and Retweet our Twitter posts as well as add in your own commentary for United to read:




And of course email United and file complaints with the DoT.

Mikey

Excellent! Keep it up!

What other media can we get to help us?

flyguy777

Ctownflyer, do you have a draft of what you sent to DOT that could be modified? As you projected, heard from Executive Services:

Your message was received in Mr. Munoz's office and I was asked to respond on his behalf.

We have received mixed feedback with the change of the acceptance to the United Club beginning November 1, 2019 and regret your disappointment. As a Premier 1K, a nearly 2MM flyer and United Club Lifetime membership holders your loyalty to United is clear and regret that the policy change was not in your favor.

As we continue to make investments to enhance our club experience, we want to ensure that the our members, and customers, who choose to fly us have a positive experience. Allowing access to only those who fly on United or a Star Alliance partner operated flight means we can continue to create a better product experience for those who fly with us.

We value your feedback and will ensure that it is forwarded to the appropriate department for review. Although we cannot promise any immediate changes, we do hope that we will be able to find ways to please all of out different types of members.

Flyguy777, thank you again for being a true United flyer and we look forward to serving you again.

Regards,

xxxx xxxxx
Executive Services, United Airlines
Corporate Customer Care

soartoday

Dan, what was the subject or content of your email receipt? I've been searching for my email confirmation using the price I paid, but I haven't found it.

ctownflyer

Presidents Club Membership Confirmation
[email protected]

soartoday

I just submitted my DOT complaint as well.

Here's what I wrote. Should've included Dan's point about the requirement for additional purchase.

ctownflyer

Submit it again with it. That's the crux of the argument I think.

Xyzzy

Thanks - I'm going to look for mine too... I knw it's in my email somewhere...

BAplntf

If anyone has a copy of either (1) their application for a lifetime membership to the Red Carpet Club, or (2) the membership terms and conditions (or house rules) for the Red Carpet Club from 2002 or earlier, please contact me privately. Thank you.

miamiflyer8

You can try the old UA and CO websites via the wayback machine. Lets you view old iterations of virtually all websites.

HNLbasedFlyer

From Continental, circa 1998 - where I clicked legal where you could buy a lifetime membership

https://web.archive.org/web/19981206...com/legal.html

Modification Of These Terms And Conditions

Continental reserves the right to change this Agreement at any time by revising the terms and conditions herein. User is responsible for regularly reviewing these terms and conditions. Continued use of this Web site following any such changes shall constitute the User’s acceptance of such changes.