FlyerTalker70

And I suspect there are some on this very forum who would actually take an E+ seat over a PP seat on the route. In both instances, you'll get a complimentary meal (since it's a p.s. route), and there are some nice E+ seats, particularly on the wide bodies (I'm looking at you over-wing exit seats on the 777/787 ).

-James

Kacee

The other thing we don't know is how long the connection was at EWR.

Certainly one should be cautious about booking PE on a connecting itinerary (especially one involving EWR or SFO) without a nice cushion.

halls120

I wouldn’t be so harsh on the OP. We all know at least one flight attendant at United who believes this is entirely rational request.

JimInOhio

I'm still confused after reading the thread. What was the fare class of the OP's ticket? I know he/she said "PP" but there's more to it than that. I ask because it's not certain that it wasn't a Y ticket, paid for upgrade to E+, and then getting a PE seat selected before the moratorium on doing that.

1353513636

I was booked in new A class, which corresponds to paid PP.

SFO_LHR_NRT

Nothing new, my wife was booked in Polaris for both legs of GRU-EWR-SFO. GRU-EWR was delayed therefore she missed her connecting flight, had a choice between the next available flight with lie flats or an earlier flight in E- as E+ wasn’t available (the seat map isn’t an accurate depiction of availability). She chose the latter and got credited 400 bucks on her credit card a week later.

United sees no difference between PP pax with upgraded fares or booked fares unless there was an op-up upgrade. Same for Polaris whether it was booked or upgraded via GPU or miles.

1353513636

Well, the saga continues. So, after the rebooking to E-, I noticed that the fare class on my mobile BP showed as L, so I asked them to change it to H so that I would earn the same amount of miles I would have if I had flown my PP seat, which they agreed to do and reflected on the mobile BP, however, I checked my Asiana Club account today and it posted as an L fare at 50% earning. I know their system audits fare class changes during IRROPS re-booking because once I misconnected to a flight purchased in G and was rebooked in E but the miles posted as G, but I can't quite wrap my head around what the audit does that would turn my fare into L class....if it's by originally purchased fare shouldn't it have changed it to A....does it just take the lowest fare class ever associated with the flight?!

What I'm honestly most upset about is how I was basically treated like any other Y passenger even though I had outright bought PP, from not getting an E+ seat, to miles posting at 50%, it doesn't seem like there was any differentiation between how I was treated and how I would have been treated if I just bought Y.

Kacee

Well it is premium economy.

Ted

LHR would have cost UA a couple of hundred in taxes and fees that would have been payable but not charged as part of the ticket.

Also the OP would have needed a valid passport on him from a country allowed to enter or TWOV to the UK.

RooseveltL

It is coming across you are ignoring the misconnection part of this equation. It might be preferable in the future you fly private/charter as many others have stated - during mishaps with connections you can wait for the next available confirmed flight with identical class of service OR get to your destination ASAP which may include E- middle seat next to lav. Typically, at the airport the only focus is get you a seat and on your way not the technical details of fare paid, fare class, etc.

LondonElite

I'm sure the whole LHR discussion is a side-track, probably said to see if UA would take the bait. No one would seriously want to do that.

Repooc17

From OP's original post (below): the EWR-LHR-SFO alternative was offered by the OP, not the GA.

If this had happened to me, I would have caught the next flight in E+ (UA has basically hourly flight between EWR and SFO) and deal with the impact post-flight. Waiting around for the next domestic PP flight is not ideal when UA flies 1x daily to SFO and 2x to LAX (could be wrong on the frequency).

fumje

It does seem you got a poor rebooking experience.

I would think you're eligible for at least a refund of fare difference or travel voucher compensation, assuming you can reduce your complaint to two or three sentences.

garykung

You can actually request ORC all the way back to the PP fare class.

PP is factually Premium Economy. The only thing really make you "special" is *G. Why should you expect more when you are really a economy passenger?

LondonElite

I know, my last post had an auto-correct error, now fixed (you UA).