Disappointing Experience with PP Misconnect
Nov 1, 2019, 9:01 pm
#32
Join Date: Nov 2017
Posts: 3,359
One other factor to consider would also be who you spoke to at the airport. Was it the gate agent?
Generally speaking during IRROPs I won't talk to gate agent (who is powerless) and customer service (which is unaware of the nuances of UA res) and instead head straight for the United Club. As a NZ *G you have access to the lounge flying UA domestically and from my experience they tend to have trained reservationists stationed there to handle these precise situations. Only if the United Clubs are all closed would I even think about heading to customer service.
Safe Travels,
James
Generally speaking during IRROPs I won't talk to gate agent (who is powerless) and customer service (which is unaware of the nuances of UA res) and instead head straight for the United Club. As a NZ *G you have access to the lounge flying UA domestically and from my experience they tend to have trained reservationists stationed there to handle these precise situations. Only if the United Clubs are all closed would I even think about heading to customer service.
Safe Travels,
James
Nov 1, 2019, 9:58 pm
#33
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Nov 1, 2019, 10:29 pm
#34
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I’m still stuck on the LHR thing. As someone who flew over 22,000 BIS miles with UA in the last ten days, almost all of it in lie-flats, I’d much rather take a direct E- flight EWR-SFO than Polaris via LHR.
Nov 1, 2019, 10:37 pm
#35
Join Date: Nov 2017
Posts: 3,359
-James
Nov 1, 2019, 11:29 pm
#36
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Nov 2, 2019, 12:18 am
#37
Join Date: Sep 2013
Posts: 1,116
Wow.
You’re entitled to a fare difference and if you aren’t a jerk an ETC.
i am a GS who regularly flies EWR-HKG up front. A few months ago due to Mx missed my HKG flight and wanted to get home quickly. They re-routed me to a partner but only E seats. I could have waited until the next day. I wanted to get home.
i got a refund for the difference in fare and an ETC.
never would I have considered “bumping” someone else to accommodate me. Who am I?
Mods this almost belongs as a DYKWIA post. Ugh
You’re entitled to a fare difference and if you aren’t a jerk an ETC.
i am a GS who regularly flies EWR-HKG up front. A few months ago due to Mx missed my HKG flight and wanted to get home quickly. They re-routed me to a partner but only E seats. I could have waited until the next day. I wanted to get home.
i got a refund for the difference in fare and an ETC.
never would I have considered “bumping” someone else to accommodate me. Who am I?
Mods this almost belongs as a DYKWIA post. Ugh
Nov 2, 2019, 12:22 am
#38
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But OP is not going to rack up any extra miles just because he asked for a different routing.
Nov 2, 2019, 12:24 am
#39
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An ETC is only customary if the delay is within UA’s control. I don’t know that OP provided a delay reason. (That’s not to say that they never give an ETC for any other purpose, just that I wouldn’t expect it).
Nov 2, 2019, 12:26 am
#41
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Nov 2, 2019, 12:39 am
#42
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I don’t think so. One of the follow-up messages mentioned an inventory bucket, so it’s clear to me that OP was looking in the right places.
I guess? I’d never ask for an ETC for a weather delay in the first place, so I don’t know if it’s something that you get for being nice.
I guess? I’d never ask for an ETC for a weather delay in the first place, so I don’t know if it’s something that you get for being nice.
Nov 2, 2019, 12:43 am
#43
Join Date: Sep 2013
Posts: 1,116
I don’t think so. One of the follow-up messages mentioned an inventory bucket, so it’s clear to me that OP was looking in the right places.
I guess? I’d never ask for an ETC for a weather delay in the first place, so I don’t know if it’s something that you get for being nice.
I guess? I’d never ask for an ETC for a weather delay in the first place, so I don’t know if it’s something that you get for being nice.
Nov 2, 2019, 1:49 am
#44
Join Date: Dec 2003
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I think the big point you're all missing here is that the OP is recommending to hesitate buying PP on a domestic route. I think that's not bad advice -- any chance of a misconnect and you're either waiting for hours (maybe days) for the next PP flight with availability, or you're flying in E-, with what would probably be a pittance of a refund ( discount PP to full Y ).
I agree that they should have given the OP E+, at least as a gesture of goodwill, but technically they didn't have to. Esp as he's a *G, thats a pretty nasty move not to.
I agree that they should have given the OP E+, at least as a gesture of goodwill, but technically they didn't have to. Esp as he's a *G, thats a pretty nasty move not to.
Nov 2, 2019, 1:58 am
#45
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I think the big point you're all missing here is that the OP is recommending to hesitate buying PP on a domestic route. I think that's not bad advice -- any chance of a misconnect and you're either waiting for hours (maybe days) for the next PP flight with availability, or you're flying in E-, with what would probably be a pittance of a refund ( discount PP to full Y ).
I agree that they should have given the OP E+, at least as a gesture of goodwill, but technically they didn't have to. Esp as he's a *G, thats a pretty nasty move not to.
I agree that they should have given the OP E+, at least as a gesture of goodwill, but technically they didn't have to. Esp as he's a *G, thats a pretty nasty move not to.