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PP ticket, but no available seats to choose from?

PP ticket, but no available seats to choose from?

Old Nov 1, 19, 2:38 pm
  #1  
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PP ticket, but no available seats to choose from?

What now?

I have a PP ticket SFO-EWR-SFO (UA 2065/583 on Nov 23/29), but can't select a seat as nothing is available (other than 3 in Economy and 2 in Business)

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Old Nov 1, 19, 2:44 pm
  #2  
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Probably overbooked? Not uncommon given the relative cabin sizes. Supported upgrades will be cleared and then op-ups if necessary.

Only 4 unassigned in J on the outbound, so probably not overbooked by much.
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Old Nov 1, 19, 2:57 pm
  #3  
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Originally Posted by malgudi View Post
What now?

I have a PP ticket SFO-EWR-SFO (UA 2065/583 on Nov 23/29), but can't select a seat as nothing is available (other than 3 in Economy and 2 in Business)

This happens regularly in Economy. It's likely an oversold situation and between upgrades and op-ups, space with be created.
There is a smaller chance there is a blocked seat but have not seen that in PP

Would have no concerns other than you will get whatever seat feels up.
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Old Nov 16, 19, 9:57 pm
  #4  
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Still waiting for seats to open up
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Old Nov 17, 19, 6:37 am
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Originally Posted by malgudi View Post
Still waiting for seats to open up
Good luck...
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Old Nov 17, 19, 7:09 am
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You're still a week away from the flight. United is not going to upgrade anyone who is waitlisted with an instrument or miles with just a few p.s. (business) seats available and it sounds like no one has cancelled/changed their reservation that already had a seat assignment in PP.

DO NOT worry. You will be sitting in PP or p.s./business on this flight for the reasons already explained by other posters above. You just may need to wait until the airport to get your seat assignment.

-RM

Last edited by RobOnLI; Nov 17, 19 at 7:19 am Reason: Clarify who I meant would be upgraded (GPU/RPU/miles)
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Old Nov 17, 19, 7:12 am
  #7  
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Originally Posted by RobOnLI View Post
You're still a week away from the flight. United is not going to upgrade anyone with just a few p.s. (business) seats available and it sounds like no one has cancelled/changed their reservation that already had a seat assignment in PP.

DO NOT worry. You will be sitting in PP or p.s./business on this flight for the reasons already explained by other posters above. You just may need to wait until the airport to get your seat assignment.

-RM
If the OP doesn't have UA or *A status, the chances that he/she will get an OPUP are small. UA will probably pick someone else to move up to business class and give that person's seat to the OP.
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Old Nov 17, 19, 7:18 am
  #8  
 
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Originally Posted by MSPeconomist View Post
If the OP doesn't have UA or *A status, the chances that he/she will get an OPUP are small. UA will probably pick someone else to move up to business class and give that person's seat to the OP.
I didn't say the OP was getting an upgrade. I simply said UA hasn't processed any yet (of those waiting on the list with an instrument or miles). Therefore, no seats have opened in PP. I edited my original post in case it's ambiguous.

-RM
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Old Nov 17, 19, 7:50 am
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Originally Posted by malgudi View Post
Still waiting for seats to open up
No worry, be happy.
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Old Nov 17, 19, 8:05 am
  #10  
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Thanks, will wait (I'm 1K and have also requested an upgrade)
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Old Nov 24, 19, 1:28 am
  #11  
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This did not end well, here's how it unravelled (a tad detailed, so everybody has the full context)

tl;dr: Paid for PP, flew in E-, got $250 ETC mail on arrival. Is this par for the course? What can I do better next time?

  • Couldn't checkin at the 24hr mark as "docs needed to be verified" (US passport, final destination Ghana)
  • Thinking this might turn to be a cluster, checked in 3hrs before. Was told since I still didn't have a seat, couldn't be on the upgrade list (!) despite it saying "upgrade requested" on the reservations page
  • Was assigned a middle seat in row 60 (the very last row) just before boarding ... it's a looooong walk to the end of the 787!
  • GA came by in a few minutes with a better seat (aisle a few rows up ... but still E-)
  • Just before the gates closed, GA comes by again and asks me to move to PP as "there's a no show". He said the app would refresh once he got off the plane and fixed a few things (it never did, showed somebody else's upgrade as having cleared into PP). I didn't think twice about this at the time, as I had paid for a PP seat, figured it was a glitch,
  • 1hr into the flight, the purser comes by to say there was a mistake and requests me to switch with the guy in E- (the upgraded passenger whose name appeared in the app). The purser happened to be around when the GA asked me to move to PP, so atleast he knew I didn't just move to PP on my own
  • Purser was extremely apologetic, filed out the paperwork for ETC which I got on landing.
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Old Nov 24, 19, 1:33 am
  #12  
 
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Originally Posted by malgudi View Post
This did not end well, here's how it unravelled (a tad detailed, so everybody has the full context)

tl;dr: Paid for PP, flew in E-, got $250 ETC mail on arrival. Is this par for the course? What can I do better next time?

  • Couldn't checkin at the 24hr mark as "docs needed to be verified" (US passport, final destination Ghana)
  • Thinking this might turn to be a cluster, checked in 3hrs before. Was told since I still didn't have a seat, couldn't be on the upgrade list (!) despite it saying "upgrade requested" on the reservations page
  • Was assigned a middle seat in row 60 (the very last row) just before boarding ... it's a looooong walk to the end of the 787!
  • GA came by in a few minutes with a better seat (aisle a few rows up ... but still E-)
  • Just before the gates closed, GA comes by again and asks me to move to PP as "there's a no show". He said the app would refresh once he got off the plane and fixed a few things (it never did, showed somebody else's upgrade as having cleared into PP). I didn't think twice about this at the time, as I had paid for a PP seat, figured it was a glitch,
  • 1hr into the flight, the purser comes by to say there was a mistake and requests me to switch with the guy in E- (the upgraded passenger whose name appeared in the app). The purser happened to be around when the GA asked me to move to PP, so atleast he knew I didn't just move to PP on my own
  • Purser was extremely apologetic, filed out the paperwork for ETC which I got on landing.
I think the ETC is for the downgrade after they upgraded you, especially since it was processed by the Purser.

You should contact United immediately that you paid an O/A/R fare (i.e. PP) and received a Y seat and request a refund for the fare difference.
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Old Nov 24, 19, 2:23 am
  #13  
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Originally Posted by malgudi View Post
This did not end well, here's how it unravelled (a tad detailed, so everybody has the full context)

tl;dr: Paid for PP, flew in E-, got $250 ETC mail on arrival. Is this par for the course? What can I do better next time?
  • Couldn't checkin at the 24hr mark as "docs needed to be verified" (US passport, final destination Ghana)
What was the full ticket? Just curious, as the fare etc. is clearly a bit more complicated than just a SFO-EWR round trip.

That being said, you should be due a $500 ETC per GG OVS DOWNGRADE on SFO-EWR, plus a refund of the difference in fare since you paid for a higher cabin. Water under the bridge, but I also would have put up far more of a fuss whenever first assigned a seat not in the cabin paid for... that's simply outrageous behavior by UA and honestly remains a huge problem that downgrades are completely exempt from US IDB regulations and there is no EC261 equivalent.
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Old Nov 24, 19, 4:39 am
  #14  
 
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Originally Posted by malgudi View Post
Thanks, will wait (I'm 1K and have also requested an upgrade)
Did you ever try calling to secure a seat? What were you told?

Terrible and unacceptable treatment by UA on all fronts and moreso for a premier elite member.
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Old Nov 24, 19, 5:00 am
  #15  
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Originally Posted by malgudi View Post
What now?

I have a PP ticket SFO-EWR-SFO (UA 2065/583 on Nov 23/29), but can't select a seat as nothing is available (other than 3 in Economy and 2 in Business)

Originally Posted by malgudi View Post
This did not end well, here's how it unravelled (a tad detailed, so everybody has the full context)

tl;dr: Paid for PP, flew in E-, got $250 ETC mail on arrival. Is this par for the course? What can I do better next time?

  • Couldn't checkin at the 24hr mark as "docs needed to be verified" (US passport, final destination Ghana)
  • Thinking this might turn to be a cluster, checked in 3hrs before. Was told since I still didn't have a seat, couldn't be on the upgrade list (!) despite it saying "upgrade requested" on the reservations page
  • Was assigned a middle seat in row 60 (the very last row) just before boarding ... it's a looooong walk to the end of the 787!
  • GA came by in a few minutes with a better seat (aisle a few rows up ... but still E-)
  • Just before the gates closed, GA comes by again and asks me to move to PP as "there's a no show". He said the app would refresh once he got off the plane and fixed a few things (it never did, showed somebody else's upgrade as having cleared into PP). I didn't think twice about this at the time, as I had paid for a PP seat, figured it was a glitch,
  • 1hr into the flight, the purser comes by to say there was a mistake and requests me to switch with the guy in E- (the upgraded passenger whose name appeared in the app). The purser happened to be around when the GA asked me to move to PP, so atleast he knew I didn't just move to PP on my own
  • Purser was extremely apologetic, filed out the paperwork for ETC which I got on landing.
I'm confused. Was Ghana on a separate ticket/PNR or not? If you had a separate ticket/itinerary for just SFO-EWR RT, what did the passport/visa/document check have to do with your domestic flight?
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