Sitting next to Oscar
 

Title says it all. He is very outgoing to passengers and crew.

I'd be more impressed if he was sitting in Y.

Sorry. He did board last though..

He's already flying United, give him a break.

What route?

Did the FAs fawn over him or did they practice passive-aggressive behavior?

BTW, it's a DL urban legend that when Anderson was CEO, he flew in coach for domestic trips and took middle seats.

If you could ask him a question...
Why won't UA honor its deal with lifetime club members who paid thousands of dollars to access clubs without the need to also buy a UA ticket.

If you could ask him a question...
Why won't UA honor its deal with lifetime club members who paid thousands of dollars to access clubs without the need to also buy a UA ticket. And mention that Delta has made this exception.

This is THE question. All I want to know, as I am one who spent thousands.

Delta and AA have made an exception. Mind-boggling that UA won't.

+1 to ctownflyer and Vulcan.

imho if United does not relent, this will become like a blister that will not go away until the last lifetime member expires. (For both sides).

There are 100’s of more relevant topics than this niche thing, given the oppty to ask the CEO a question. It would totally damage the questioner’s credibility.

(I am with you on the issue though)

I get your point. It would be very low on a list of things I would ask, too. But I do wonder, seeing as how it is a niche issue, if he's even aware of it.

If it were me, I think I'd just say "Thanks for the coffee!" and shake his hand. Improvement Numero Uno for this caffeine-swilling knucklehead.

Of all the possible things in the airline industry that could be asked... I doubt that asking a question that applies to a sub-segment of a sub-segment of a sub-segment of users, in a very edge case, would be the most pressing thing on his plate. Or, that he'd even know what the heck you'd be talking about.

As uastarflyer said, I'm in total agreement on the issue... but don't think it bubbles up to a CEO-level issue; that's all.

He certainly knows the issue - the entire Executive team gets a daily briefing in their inbox of operational performance, hot issues, status of key projects.

With that said, it wouldn't be appropriate to ask him about lifetime club memberships unless the original poster was going to be impacted by that change.

Personally, I'd probably leave the guy alone - but if he seemed open to questions/comments, I'd probably say to him I enjoy the Mileage Plus lifetime program and hope you don't make any changes to it - I'm encouraged by the start of pre-ordering F meals, and make a respectful comment that international Biz food and drink offerings could be improved.

I could not see a circumstance where I ask about such a niche thing as lifetime club passes.

if he was open to questions/chatting I’d ask him about the loyalty program and try to strike up conversation around actual improvements that make it loyalty but maybe don’t give up the farm from a financial perspective (maybe a better TOD program that offers upgrades to elites?)