Canada-US-INTL trips can only check-in on UA.com but not in App
#1
Original Poster
Join Date: Dec 2011
Location: YYZ
Programs: UA1K MM, JL JMB SAPPHIRE, Marriott Titanium/LTP, Hilton Diamond
Posts: 1,267
Canada-US-INTL trips can only check-in on UA.com but not in App
Few months ago, I noticed I can no longer check-in in UA app, the normal check-in failed message was given, while I am able to check-in on UA.com without any problem. This become normal for all my INTL trips, no matter Canada-US-INTL or INTL-US-Canada, I just checked-in my tomorrow's FRA-IAD-YYZ flight and no surprise same situation.
Does anyone else has same issue? Any way to fix it? It's not a big issue however in most cases App check-in is more fast and less time consuming.
Thanks all!
Does anyone else has same issue? Any way to fix it? It's not a big issue however in most cases App check-in is more fast and less time consuming.
Thanks all!
#2
FlyerTalk Evangelist
Join Date: Mar 2014
Location: 4me
Posts: 11,957
#7
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,855
I go to Canada multiple times a year, and usually 1 true international trip. Sometimes I just check in at airport (with the family, usually have bags anyway), but often I use the app, and I cant remember having an issue in the last several years. The biggest thing for me is when traveling with a lap infant, as has often been the case, it wont give me mobile BPs, but interestingly enough, Ill always get printable BPs. Those emails always say on the top that the following passenger BPs arent included, and lists the lap infant and the adult theyre connected to, but without fail, the BPs for all will always be there. Better than DL, which wont let you check in with a lap infant using their app or kiosk at the airport, you always have to use an agent.
#8
Original Poster
Join Date: Dec 2011
Location: YYZ
Programs: UA1K MM, JL JMB SAPPHIRE, Marriott Titanium/LTP, Hilton Diamond
Posts: 1,267
#9
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,842
#12
Join Date: Aug 2009
Location: YEG
Programs: UA 1K, Marriott Titanium
Posts: 755
this has happened to me before, I dont remember the exact itin but I would say twice in last year
Always when leaving from Canada transiting the USA then on to asia
I remember I had to run to work and tried at the office and for some reason it let me check in on a PC and print boarding passes..
Wish I could figure out why !! (UA has all my passport info and I can check in online most of the time)
Always when leaving from Canada transiting the USA then on to asia
I remember I had to run to work and tried at the office and for some reason it let me check in on a PC and print boarding passes..
Wish I could figure out why !! (UA has all my passport info and I can check in online most of the time)
#14
Join Date: Jun 2014
Programs: UA MM
Posts: 4,066
Few months ago, I noticed I can no longer check-in in UA app, the normal check-in failed message was given, while I am able to check-in on UA.com without any problem. This become normal for all my INTL trips, no matter Canada-US-INTL or INTL-US-Canada, I just checked-in my tomorrow's FRA-IAD-YYZ flight and no surprise same situation.
Does anyone else has same issue? Any way to fix it? It's not a big issue however in most cases App check-in is more fast and less time consuming.
Thanks all!
Does anyone else has same issue? Any way to fix it? It's not a big issue however in most cases App check-in is more fast and less time consuming.
Thanks all!