Oct 8, 2019, 6:25 am
Last edit by: WineCountryUA
05 April 2020
4 Dec 2019 (updated 29 Dec 2019)
UA Customer Support Agents are now able to extend 31 Jan 2020 expiring 80 PlusPoints to 30 April 2020 for requalified 1Ks (GSs).
At this point, the 80 PlusPoints do not need have come from just GPUs, appears there is no distinction of the original source of the PlusPoints.
This is not correct [anymore]: United MP agents are able to discern if PlusPoints have originated from GPUs or RPUs.
More recently, when calling in, only PlusPoints from GPU's were able to be extended, up to a maximum of 80 PlusPoints to 30 April 2020.
Some have had more success when emailing United as opposed to calling in, although it appears that the extension of PlusPoints from RPUs is an exception rather than the rule.
29 Oct 2019
Historically UA will extend up to 2 GPUs with January expiration to April 30 expiration if the elite has re-qualified for 1K status or GS. Unknown with the change to PlusPoints (4 Dec 2019) if or when a similar extension will be offered and what the form will be.
Generally, UA does not announce the policy until mid to late November. And there is no guarantee the policy will be renewed any year. Will update thread title, if and when, it becomes possible to extend. When UA decides to do this, it can take a week or two before most agents are aware.
The extension can be done via email or phone -- also either by MPSC or phone agents (some phone agents will need to get help).
No extensions of RPUs have been offered in the past. (With the conversion to PlusPoints this may become a moot point). Historically Plats (having no GPUs) have not been included in the extension offer.
And just a reminder, GPUs (or RPUs) cannot be applied to flights scheduled after the expiration date.
Once expired the GPUs cannot be recovered / extended.
Previous threads
[CONFIRMED] GPU's expiring Jan, 31 2019 can be extended (re-qual GS/1Ks max 2 GPU'S) (6 Nov 2018)
[CONFIRMED] GPU's expiring Jan, 31 2018 can be extended (re-qual GS/1Ks max 2 GPU'S) (9 Nov 2017)
[CONFIRMED] GPU's expiring Jan, 31 2017 can be extended (re-qual GS/1Ks max 2 GPU'S) (13 Nov 2016)
[CONFIRMED] GPU's expiring Jan, 31 2016 can be extended (re-qual GS/1Ks max 2 GPU'S) (14 Nov 2015)
[CONFIRMED] GPU's expiring on Jan, 31 2015 will be extended (max 2 GPU'S) (3 Dec 2014)
Extending GPUs Earned in 2013 that Expire on 31-Jan-2014? (11 Dec 2013)
What's the latest on extending "2013" GPUs?
1K® and Platinum members, we're increasing your ability to upgrade by extending PlusPoints expiration dates by six months and expanding Skip Waitlist.
- This means a six-month extension of any PlusPoints set to expire on or before January 31, 2021.
UA Customer Support Agents are now able to extend 31 Jan 2020 expiring 80 PlusPoints to 30 April 2020 for requalified 1Ks (GSs).
This is not correct [anymore]: United MP agents are able to discern if PlusPoints have originated from GPUs or RPUs.
More recently, when calling in, only PlusPoints from GPU's were able to be extended, up to a maximum of 80 PlusPoints to 30 April 2020.
Some have had more success when emailing United as opposed to calling in, although it appears that the extension of PlusPoints from RPUs is an exception rather than the rule.
29 Oct 2019
Just received this email:
Global Premier Upgrades (GPUs) are valid through the end of the following Premier program year and travel must be completed by the expiration date. On 12/04/19 the GPUs and RPUs will be converted into PlusPoints. Before 12/04/19, we will extend two GPUs. After 12/04/19, we will then extend the PlusPoints. There are no extensions on the RPUs.
As a Premier 1K member, we value your business. Thank you for choosing United.
Regards,
_________
MileagePlus® Service Center
Global Premier Upgrades (GPUs) are valid through the end of the following Premier program year and travel must be completed by the expiration date. On 12/04/19 the GPUs and RPUs will be converted into PlusPoints. Before 12/04/19, we will extend two GPUs. After 12/04/19, we will then extend the PlusPoints. There are no extensions on the RPUs.
As a Premier 1K member, we value your business. Thank you for choosing United.
Regards,
_________
MileagePlus® Service Center
Generally, UA does not announce the policy until mid to late November. And there is no guarantee the policy will be renewed any year. Will update thread title, if and when, it becomes possible to extend. When UA decides to do this, it can take a week or two before most agents are aware.
The extension can be done via email or phone -- also either by MPSC or phone agents (some phone agents will need to get help).
No extensions of RPUs have been offered in the past. (With the conversion to PlusPoints this may become a moot point). Historically Plats (having no GPUs) have not been included in the extension offer.
And just a reminder, GPUs (or RPUs) cannot be applied to flights scheduled after the expiration date.
Once expired the GPUs cannot be recovered / extended.
Previous threads
[CONFIRMED] GPU's expiring Jan, 31 2019 can be extended (re-qual GS/1Ks max 2 GPU'S) (6 Nov 2018)
[CONFIRMED] GPU's expiring Jan, 31 2018 can be extended (re-qual GS/1Ks max 2 GPU'S) (9 Nov 2017)
[CONFIRMED] GPU's expiring Jan, 31 2017 can be extended (re-qual GS/1Ks max 2 GPU'S) (13 Nov 2016)
[CONFIRMED] GPU's expiring Jan, 31 2016 can be extended (re-qual GS/1Ks max 2 GPU'S) (14 Nov 2015)
[CONFIRMED] GPU's expiring on Jan, 31 2015 will be extended (max 2 GPU'S) (3 Dec 2014)
Extending GPUs Earned in 2013 that Expire on 31-Jan-2014? (11 Dec 2013)
What's the latest on extending "2013" GPUs?
COVID19: UA Extended 80 JAN 31 2020 PlusPoints → APR but NOW → OCT 2020
Mar 11, 2020, 6:36 am
#376
Join Date: Dec 2014
Location: Haze gray and underway
Programs: UA 1K 2MM, HH Diamond, Marriott 'clink clink' Titanium
Posts: 1,784
I only just used my extended plus points by gifting them to a friend for a scheduled trip to NRT and both where UG’ed. I will need to change how I use my plus points if I expect to come close to using them all. Further evidence of the business slow down is my CPU upgrades for the last four flights were for two people and without splitting our reservations.
Mar 11, 2020, 6:41 am
#377
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.8MM
Posts: 6,341
I think the opposite is true: once UA starts flying to the current "hot-spots" again, I think it's going to recover FAST, and planes/lounges/airports will be chock-full again.
It will be as horrible as always!
Mar 11, 2020, 5:36 pm
#378
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,017
I doubt that. There will be different recovery curves and travel restrictions for different parts of the world and some employers will be more conservative than others. It will come back slowly ... my prediction. Plus you can't really plan till you know you are good to go again and there will be some ramp up time with that.
Mar 12, 2020, 1:56 am
#379
Join Date: Nov 2006
Location: SFO, SJC, BOM, DEL
Programs: UA MM 1K/*G & Marriott Gold, IHG Diamond Ambassador
Posts: 57
Has anyone experienced rescheduling or cancellation for upgraded bookings?
If I have a mid-April international booking which is upgraded with points expiring in April, will I be able to keep my upgrade or retain the points beyond April if:
A. I’m forced to postpone the trip from April to say May or October depending on the virus travel embargo situation in April.
B. United cancels the flight due to travel embargo by the US or the country of travel.
As virtually all corporate travel is on hold and countries are barring non citizens from entry, I hope United will encourage us to fly again when the situation stabilizes a bit by honoring points/upgrades that’d be expired/lost in normal times
If I have a mid-April international booking which is upgraded with points expiring in April, will I be able to keep my upgrade or retain the points beyond April if:
A. I’m forced to postpone the trip from April to say May or October depending on the virus travel embargo situation in April.
B. United cancels the flight due to travel embargo by the US or the country of travel.
As virtually all corporate travel is on hold and countries are barring non citizens from entry, I hope United will encourage us to fly again when the situation stabilizes a bit by honoring points/upgrades that’d be expired/lost in normal times
Mar 12, 2020, 8:19 am
#380
Join Date: Oct 2007
Location: KFST (Nrst=KMAF) or wherever the airplane just took me from there.; PWP Botmaster
Programs: Pre Merger - CO Plat/1MM/STAR. Post Merger - UA 1K/2MM.
Posts: 3,009
Has anyone experienced rescheduling or cancellation for upgraded bookings?
If I have a mid-April international booking which is upgraded with points expiring in April, will I be able to keep my upgrade or retain the points beyond April if:
A. I’m forced to postpone the trip from April to say May or October depending on the virus travel embargo situation in April.
B. United cancels the flight due to travel embargo by the US or the country of travel.
As virtually all corporate travel is on hold and countries are barring non citizens from entry, I hope United will encourage us to fly again when the situation stabilizes a bit by honoring points/upgrades that’d be expired/lost in normal times
If I have a mid-April international booking which is upgraded with points expiring in April, will I be able to keep my upgrade or retain the points beyond April if:
A. I’m forced to postpone the trip from April to say May or October depending on the virus travel embargo situation in April.
B. United cancels the flight due to travel embargo by the US or the country of travel.
As virtually all corporate travel is on hold and countries are barring non citizens from entry, I hope United will encourage us to fly again when the situation stabilizes a bit by honoring points/upgrades that’d be expired/lost in normal times
Unfortunately this was before last night's pronouncement regarding travel to/from Europe, so I'm guessing that's now the primary topic of discussion at UA Corp.
Last edited by WineCountryUA; Mar 13, 2020 at 1:03 pm Reason: aviod going OMNI
Mar 12, 2020, 8:37 am
#381
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,458
Has anyone experienced rescheduling or cancellation for upgraded bookings?
If I have a mid-April international booking which is upgraded with points expiring in April, will I be able to keep my upgrade or retain the points beyond April if:
A. I’m forced to postpone the trip from April to say May or October depending on the virus travel embargo situation in April.
B. United cancels the flight due to travel embargo by the US or the country of travel.
As virtually all corporate travel is on hold and countries are barring non citizens from entry, I hope United will encourage us to fly again when the situation stabilizes a bit by honoring points/upgrades that’d be expired/lost in normal times
If I have a mid-April international booking which is upgraded with points expiring in April, will I be able to keep my upgrade or retain the points beyond April if:
A. I’m forced to postpone the trip from April to say May or October depending on the virus travel embargo situation in April.
B. United cancels the flight due to travel embargo by the US or the country of travel.
As virtually all corporate travel is on hold and countries are barring non citizens from entry, I hope United will encourage us to fly again when the situation stabilizes a bit by honoring points/upgrades that’d be expired/lost in normal times
However, we are not in typical times, and I imagine there is a lot of variation in what agents are doing.
Mar 12, 2020, 12:50 pm
#382
FlyerTalk Evangelist
Join Date: May 2006
Location: Pasadena, California
Programs: UA 1K, 1MM
Posts: 10,412
Has anyone experienced rescheduling or cancellation for upgraded bookings?
If I have a mid-April international booking which is upgraded with points expiring in April, will I be able to keep my upgrade or retain the points beyond April if:
A. I’m forced to postpone the trip from April to say May or October depending on the virus travel embargo situation in April.
B. United cancels the flight due to travel embargo by the US or the country of travel.
As virtually all corporate travel is on hold and countries are barring non citizens from entry, I hope United will encourage us to fly again when the situation stabilizes a bit by honoring points/upgrades that’d be expired/lost in normal times
If I have a mid-April international booking which is upgraded with points expiring in April, will I be able to keep my upgrade or retain the points beyond April if:
A. I’m forced to postpone the trip from April to say May or October depending on the virus travel embargo situation in April.
B. United cancels the flight due to travel embargo by the US or the country of travel.
As virtually all corporate travel is on hold and countries are barring non citizens from entry, I hope United will encourage us to fly again when the situation stabilizes a bit by honoring points/upgrades that’d be expired/lost in normal times
Wouldn't it be great if they extended the expiry on those for just a few more months?!
Mar 12, 2020, 5:38 pm
#383
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,617
Sadly I don't think that will happen. I have burned through my expiring PPs and more with instrument assisted upgrades clearing virtually always over approximately the past 4 weeks. So much so that I now have just run with attempts at clearing CPUs and so far running at 100% on that (only 4 recent trips).
Mar 12, 2020, 5:58 pm
#384
FlyerTalk Evangelist
Join Date: May 2006
Location: Pasadena, California
Programs: UA 1K, 1MM
Posts: 10,412
Sadly I don't think that will happen. I have burned through my expiring PPs and more with instrument assisted upgrades clearing virtually always over approximately the past 4 weeks. So much so that I now have just run with attempts at clearing CPUs and so far running at 100% on that (only 4 recent trips).
But it does sting a little. The 80 Plus Points secured me a couple of really nice TATL upgrades. And with the way things are going, I don't think that I'll be able to use them (nor do I know anyone who I can sponsor); I doubt that I'll step foot on a plane 'til mid-May at the earliest.
Mar 12, 2020, 6:58 pm
#385
FlyerTalk Evangelist
Join Date: May 2006
Location: Pasadena, California
Programs: UA 1K, 1MM
Posts: 10,412
HUCAT
Mar 12, 2020, 7:17 pm
#387
Join Date: Sep 2003
Location: LAX
Programs: UA MM | BA Silver
Posts: 7,192
Mar 12, 2020, 7:23 pm
#388
FlyerTalk Evangelist
Join Date: May 2006
Location: Pasadena, California
Programs: UA 1K, 1MM
Posts: 10,412
Mar 14, 2020, 4:04 pm
#389
Join Date: Dec 2009
Posts: 350
Plus points confirmed but expiring in April, GS->1K - what happens if flight canceled
I have 160 points on a round trip 2 people itinerary for April and confirmed. They are in PN on a mileage ticket.
2 questions
1) Flight is canceled, will need to go later in the year, will they extend the plus points?
2) I was GS when booked - will they let me stay in PN (Y award + upgrade)?
Thank you
2 questions
1) Flight is canceled, will need to go later in the year, will they extend the plus points?
2) I was GS when booked - will they let me stay in PN (Y award + upgrade)?
Thank you
Mar 14, 2020, 4:08 pm
#390
Join Date: Mar 2001
Location: New York / Hawaii
Programs: UA Global Services, HH Diamond
Posts: 5,178
I have 160 points on a round trip 2 people itinerary for April and confirmed. They are in PN on a mileage ticket.
2 questions
1) Flight is canceled, will need to go later in the year, will they extend the plus points?
2) I was GS when booked - will they let me stay in PN (Y award + upgrade)?
Thank you
2 questions
1) Flight is canceled, will need to go later in the year, will they extend the plus points?
2) I was GS when booked - will they let me stay in PN (Y award + upgrade)?
Thank you