Oct 8, 2019, 6:25 am
Last edit by: WineCountryUA
05 April 2020
4 Dec 2019 (updated 29 Dec 2019)
UA Customer Support Agents are now able to extend 31 Jan 2020 expiring 80 PlusPoints to 30 April 2020 for requalified 1Ks (GSs).
At this point, the 80 PlusPoints do not need have come from just GPUs, appears there is no distinction of the original source of the PlusPoints.
This is not correct [anymore]: United MP agents are able to discern if PlusPoints have originated from GPUs or RPUs.
More recently, when calling in, only PlusPoints from GPU's were able to be extended, up to a maximum of 80 PlusPoints to 30 April 2020.
Some have had more success when emailing United as opposed to calling in, although it appears that the extension of PlusPoints from RPUs is an exception rather than the rule.
29 Oct 2019
Historically UA will extend up to 2 GPUs with January expiration to April 30 expiration if the elite has re-qualified for 1K status or GS. Unknown with the change to PlusPoints (4 Dec 2019) if or when a similar extension will be offered and what the form will be.
Generally, UA does not announce the policy until mid to late November. And there is no guarantee the policy will be renewed any year. Will update thread title, if and when, it becomes possible to extend. When UA decides to do this, it can take a week or two before most agents are aware.
The extension can be done via email or phone -- also either by MPSC or phone agents (some phone agents will need to get help).
No extensions of RPUs have been offered in the past. (With the conversion to PlusPoints this may become a moot point). Historically Plats (having no GPUs) have not been included in the extension offer.
And just a reminder, GPUs (or RPUs) cannot be applied to flights scheduled after the expiration date.
Once expired the GPUs cannot be recovered / extended.
Previous threads
[CONFIRMED] GPU's expiring Jan, 31 2019 can be extended (re-qual GS/1Ks max 2 GPU'S) (6 Nov 2018)
[CONFIRMED] GPU's expiring Jan, 31 2018 can be extended (re-qual GS/1Ks max 2 GPU'S) (9 Nov 2017)
[CONFIRMED] GPU's expiring Jan, 31 2017 can be extended (re-qual GS/1Ks max 2 GPU'S) (13 Nov 2016)
[CONFIRMED] GPU's expiring Jan, 31 2016 can be extended (re-qual GS/1Ks max 2 GPU'S) (14 Nov 2015)
[CONFIRMED] GPU's expiring on Jan, 31 2015 will be extended (max 2 GPU'S) (3 Dec 2014)
Extending GPUs Earned in 2013 that Expire on 31-Jan-2014? (11 Dec 2013)
What's the latest on extending "2013" GPUs?
1K® and Platinum members, we're increasing your ability to upgrade by extending PlusPoints expiration dates by six months and expanding Skip Waitlist.
- This means a six-month extension of any PlusPoints set to expire on or before January 31, 2021.
UA Customer Support Agents are now able to extend 31 Jan 2020 expiring 80 PlusPoints to 30 April 2020 for requalified 1Ks (GSs).
This is not correct [anymore]: United MP agents are able to discern if PlusPoints have originated from GPUs or RPUs.
More recently, when calling in, only PlusPoints from GPU's were able to be extended, up to a maximum of 80 PlusPoints to 30 April 2020.
Some have had more success when emailing United as opposed to calling in, although it appears that the extension of PlusPoints from RPUs is an exception rather than the rule.
29 Oct 2019
Just received this email:
Global Premier Upgrades (GPUs) are valid through the end of the following Premier program year and travel must be completed by the expiration date. On 12/04/19 the GPUs and RPUs will be converted into PlusPoints. Before 12/04/19, we will extend two GPUs. After 12/04/19, we will then extend the PlusPoints. There are no extensions on the RPUs.
As a Premier 1K member, we value your business. Thank you for choosing United.
Regards,
_________
MileagePlus® Service Center
Global Premier Upgrades (GPUs) are valid through the end of the following Premier program year and travel must be completed by the expiration date. On 12/04/19 the GPUs and RPUs will be converted into PlusPoints. Before 12/04/19, we will extend two GPUs. After 12/04/19, we will then extend the PlusPoints. There are no extensions on the RPUs.
As a Premier 1K member, we value your business. Thank you for choosing United.
Regards,
_________
MileagePlus® Service Center
Generally, UA does not announce the policy until mid to late November. And there is no guarantee the policy will be renewed any year. Will update thread title, if and when, it becomes possible to extend. When UA decides to do this, it can take a week or two before most agents are aware.
The extension can be done via email or phone -- also either by MPSC or phone agents (some phone agents will need to get help).
No extensions of RPUs have been offered in the past. (With the conversion to PlusPoints this may become a moot point). Historically Plats (having no GPUs) have not been included in the extension offer.
And just a reminder, GPUs (or RPUs) cannot be applied to flights scheduled after the expiration date.
Once expired the GPUs cannot be recovered / extended.
Previous threads
[CONFIRMED] GPU's expiring Jan, 31 2019 can be extended (re-qual GS/1Ks max 2 GPU'S) (6 Nov 2018)
[CONFIRMED] GPU's expiring Jan, 31 2018 can be extended (re-qual GS/1Ks max 2 GPU'S) (9 Nov 2017)
[CONFIRMED] GPU's expiring Jan, 31 2017 can be extended (re-qual GS/1Ks max 2 GPU'S) (13 Nov 2016)
[CONFIRMED] GPU's expiring Jan, 31 2016 can be extended (re-qual GS/1Ks max 2 GPU'S) (14 Nov 2015)
[CONFIRMED] GPU's expiring on Jan, 31 2015 will be extended (max 2 GPU'S) (3 Dec 2014)
Extending GPUs Earned in 2013 that Expire on 31-Jan-2014? (11 Dec 2013)
What's the latest on extending "2013" GPUs?
COVID19: UA Extended 80 JAN 31 2020 PlusPoints → APR but NOW → OCT 2020
Jan 12, 2020, 9:16 pm
#290
Join Date: Nov 2005
Location: PHL, EWR
Programs: UA Gold; AA; Amtrak Select Plus;HH Diamond;Hyatt Disc;Hertz PC; Total Wine Grand Reserve!
Posts: 2,400
expiring RPU points just extended!
My S.O., who is a 1K, called this evening to use his expiring 40 RPU points on an upcoming itinerary. He mentioned to the agent that he was just using up the RPU points on this itinerary because they were going to expire and the agent said to him "well you can extend them to April 30th if you want." So he told the agent to go ahead and extend them instead of applying them to the itinerary. It was always clear from the conversation that he was talking about soon to expire RPU points. The agent extended them no problem. So obviously he was lucky with a very nice agent!
Jan 12, 2020, 9:35 pm
#292
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,769
But I suspect the universe of those that have tried this is small to non-existent.
Jan 14, 2020, 7:36 am
#293
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,376
oints.
Jan 15, 2020, 1:56 pm
#294
Join Date: Sep 2013
Location: NYC
Programs: UA - 1K, Marriott Titanium
Posts: 85
I had exactly 80 expiring at the end of the month, with at least 40 coming from RPUs (there may have been an expiring GPU in there, but it's hard to account for since the conversion and subsequent uses. Sent an email to the MP service center and had a positive reply in 1 hour.
I was concerned given others' experiences with extending former RPUs, but my results were favorable. I'd say that generally my experiences with UA customer service have been great.
I was concerned given others' experiences with extending former RPUs, but my results were favorable. I'd say that generally my experiences with UA customer service have been great.
Jan 17, 2020, 9:47 am
#295
Join Date: Dec 2015
Location: Pennsylvania
Posts: 27
United won't extend 20 points that will expire
Not sure if this is already known, but I wanted to share my experience today in trying to extend 20 points which will expire at the end of the month.
- I was a 1K member last year with United. I am a 1K member this year, 2020.
- I called United's 1K desk to extend my 20 points to April (last year I was able to extend 1 of my GPUs similarly till April to have more time to use it).
- I was told that I need at least 40 points to extend the expiration date and that my 20 points would be lost end of January if I did not spend it on a flight before end of January.
- I had called in December to check on this topic and back then the United hotline person said I would be able to extend up to 60 points into April 2020.
- Since I have no flights coming up with family or friends, the 20 points will likely be wasted.
Another disappointing United experience for trying to be loyal to the airline.
- I was a 1K member last year with United. I am a 1K member this year, 2020.
- I called United's 1K desk to extend my 20 points to April (last year I was able to extend 1 of my GPUs similarly till April to have more time to use it).
- I was told that I need at least 40 points to extend the expiration date and that my 20 points would be lost end of January if I did not spend it on a flight before end of January.
- I had called in December to check on this topic and back then the United hotline person said I would be able to extend up to 60 points into April 2020.
- Since I have no flights coming up with family or friends, the 20 points will likely be wasted.
Another disappointing United experience for trying to be loyal to the airline.
Jan 17, 2020, 9:52 am
#296
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 14,998
Usually, only GPUs can be extended. A GPU is equivalent to 40 points, so my guess the incremental value of up to two GPUs (40 or 80 points) can be extended. Your 20 points reflects the value of an unused RPU, which have never been extended.
Edit: I guess some people have managed to get 20 extended. Maybe its a YMMV situation...
Edit: I guess some people have managed to get 20 extended. Maybe its a YMMV situation...
Last edited by IAH-OIL-TRASH; Jan 17, 2020 at 10:01 am
Jan 17, 2020, 9:57 am
#298
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
So that I understand, you need a minimum of 40 points to extend, and then in increments of 20? Up to how many?
Edit: see this has been moved to the main thread so I think my question has been answered.
Edit: see this has been moved to the main thread so I think my question has been answered.
Last edited by LondonElite; Jan 17, 2020 at 10:03 am
Jan 17, 2020, 10:01 am
#299
Join Date: Jul 2017
Location: YVR
Programs: UA 1K
Posts: 975