unpublished 1k benefits?
Oct 8, 2019, 8:44 am
#16
Join Date: Apr 2013
Posts: 799
Sometimes......
I also had a counter person in LAS try and charge me $200 for luggage once because he did not want to waive a charge I had never paid (even on the outbound trip).
I think the treatment and perks of 1K are dependent on both the agent and my insistence/pleasant nature. When I was diamond at DL I found that they were a LOT more accommodating. All the agents routinely waived fees and rules to allow me to do what I needed.
I hope the bump in PQDs makes UA more like DL in that respect.
I also had a counter person in LAS try and charge me $200 for luggage once because he did not want to waive a charge I had never paid (even on the outbound trip).
I think the treatment and perks of 1K are dependent on both the agent and my insistence/pleasant nature. When I was diamond at DL I found that they were a LOT more accommodating. All the agents routinely waived fees and rules to allow me to do what I needed.
I hope the bump in PQDs makes UA more like DL in that respect.
Oct 8, 2019, 10:12 am
#17
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
I find them to be very concerned that a 1K has access to Hertz rental cars. They never pass up an opportunity to discuss it, regardless of the reason for the call.
"...I am very sorry that we cancelled your flight and you are now not flying home until tomorrow. Can I assist you with a Hertz rental car?..."
"...I am very sorry that we cancelled your flight and you are now not flying home until tomorrow. Can I assist you with a Hertz rental car?..."
Oct 8, 2019, 11:06 am
#18
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,410
I find them to be very concerned that a 1K has access to Hertz rental cars. They never pass up an opportunity to discuss it, regardless of the reason for the call.
"...I am very sorry that we cancelled your flight and you are now not flying home until tomorrow. Can I assist you with a Hertz rental car?..."
"...I am very sorry that we cancelled your flight and you are now not flying home until tomorrow. Can I assist you with a Hertz rental car?..."
Oct 8, 2019, 11:14 am
#19
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,521
Point of this thread is interesting. If it's unpublished, then it should stay that way, else it becomes an expectation. I do agree, "bending" the rules is the best perk.
Oct 8, 2019, 3:06 pm
#20
Join Date: May 2005
Programs: Million Miler, 1K - Basically spend a lot of time on planes
Posts: 2,202
And as a 1K it seems to be mostly #1 ! 
Oct 8, 2019, 3:14 pm
#21
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.8MM
Posts: 6,349
This is because your status gets you to the top of the list, but United has clearly no intention of letting you get the upgrade without exhausting all options in trying to sell it to the lowest bidder as a buyer. This includes the price offered at the kiosk getting lower and lower as the the remaining passengers to check in gets lower. I've seen it often drop to where the upgrade costs less than what it costs to check a bag and pay for a seat assignment. With that, you'll remain at number one and someone willing to spend more or less nothing will get it.
And sometimes (if some reports here on FT are to be believed), it is because the last open J seat went to a non-rev buddy of an FA or GA.
Oct 8, 2019, 3:31 pm
#22
Join Date: Mar 2010
Location: PIT
Programs: OZ Diamond, UA Gold
Posts: 9,919
Oct 8, 2019, 3:56 pm
#23
Join Date: Dec 2008
Location: Chicago IL US
Programs: UA 1K; National Executive Elite; Hertz PC & Hotels Galore
Posts: 946
Expedited misplaced/delayed baggage handling is an unpublished benefit -- 1K members are supposed to receive express (not standard) delivery of misplaced/delayed items.
Baggage agents aren't always on the ball with this one though -- make sure that when the agent enters your delivery address into the system they check all the boxes and use all the dropdown menus (especially the ones for status and for expedited delivery).
Baggage agents aren't always on the ball with this one though -- make sure that when the agent enters your delivery address into the system they check all the boxes and use all the dropdown menus (especially the ones for status and for expedited delivery).
Oct 8, 2019, 8:10 pm
#24
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,883
She caught herself and laughed, said she says it so many times a day it just comes out.
Oct 26, 2019, 2:42 pm
#27
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,028
Oct 27, 2019, 6:41 am
#28
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,958
How about this?
Wait listing a GPU within T-24 h. My 1 K colleague did this two days ago although help desk agents were involved and it took almost 1 hour. I thought that it was not allowed. But this guy was stubborn and persuasive. The ORD-PEK upgrade to Polaris was cleared before boarding began.
Oct 27, 2019, 7:22 am
#29
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,450
Wait listing a GPU within T-24 h. My 1 K colleague did this two days ago although help desk agents were involved and it took almost 1 hour. I thought that it was not allowed. But this guy was stubborn and persuasive. The ORD-PEK upgrade to Polaris was cleared before boarding began.
Oct 27, 2019, 8:59 am
#30
FlyerTalk Evangelist
Join Date: Apr 2006
Location: Los Angeles, California
Programs: United, American, Delta, Hyatt, Hilton, Hertz, Marriott
Posts: 14,799