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Consolidated UA PlusPoints Question & Answer Thread

Old Sep 24, 2019, 8:33 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
Quick Summary

Starting on December 4, 2019 all existing and future upgrade instruments (RPU and GPU) will be changed into PlusPoints. There will be a straight equivalence: each RPU is 20 points and each GPU is 40 points. There will be no actual changes to the earning rates or expiration dates for Premiers, including Million Milers and bonus instruments (now points) for multiples of 25,000 PQM beyond the 1K requirements.

More from United: Upgrade Types: PlusPoints

Earning Rates
Premier Platinum: 40 points
Premier 1K: 320 points (includes the 40 points earned for reaching Platinum)
Premier 1K in 2019, earned for every 25,000 PQM beyond the 100,000-mile minimum (or every 30 PQS in excess of 120): 40 points
Premier 1K in 2020, earned for every 3,000 PQP beyond the 18,000 PQP minimum: 20 points

Upgrade Options
Short-haul flights (all non-Polaris marketed flights), Economy (all fare classes) to Premium Plus, Business, or First: 20 points
Short-haul flights, Premium Plus to Business or First: 10 points
Long-haul flights, Economy (all fare classes) to Premium Plus: 20 points
Long-haul flights, Economy (Y, B, M, E, U, H, Q, V, or W class) to Polaris: 40 points
Long-haul flights, Economy (S, T, L, K, or G class) to Polaris: 80 points
Long-haul flights, Premium Plus (all fare classes) to Polaris: 30 points
Long-haul flights, Economy (Y, B, M, E, U, H, Q, V, or W class) or Premium Plus (all classes) to Polaris ("skip the waitlist"): ?? points (must be Premier 1K or GS and 30+ days in advance, expected to be a dynamic price, details still TBA)
Economy or Premium Economy to Business, or Business to First on LH, NH, or CM: 40 points

Basic Economy (fare class N and -LGT TATL fares in N/S/T/L/K/G classes as of current writing) tickets are never eligible for any upgrade of any kind.


Changes from Current Program

Generally speaking, all current uses of RPUs and GPUs will be the same as before (same inventory requirements, costs, and procedures) except that 20 or 40 points will be used instead of an RPU or GPU. However, there are some additional options and prices:
  • A short-haul (formerly RPU-eligible) upgrade is now 20 points (always) -- there is no concept of using a GPU on a domestic route since there is no concept of a GPU as a distinct instrument. So a 1K could choose to effectively use all 320 points for 16 RPUs.
  • BOG, UIO, HNL-GUM, and HNL-MAJ are now effectively RPU-eligible and require only 20 points.
  • Upgrading from Economy to Premium Economy ("Premium Plus") is now 20 points (from any fare class), which is an RPU-equivalent instead of a GPU-equivalent before.
  • Upgrading from Premium Economy to Business ("Premium Plus" to "Polaris") is now 30 points (from any fare class), which is a new price level and less than the GPU-equivalent before.
  • You may upgrade a previously ineligible deep discount Economy fare (classes S, T, L, K, or G) to Polaris for 80 points (2x GPU equivalent). (Upgrading a W or higher Economy fare is still 40 points, as before.)
  • Premier 1K members will have the opportunity to pay additional points to confirm an upgrade even if the requisite class (PZ/PN) is not available via "SkipWaitlist". This carries a 30-day advance requirement, will be available "from time to time", and further details are TBA.
  • Points are not deducted when you list for the upgrade, only when some part of the upgrade clears. You can request an unlimited number of upgrades in parallel, and remaining (uncleared) requests will be canceled if your points are exhausted.
    • E.g., if you waitlist for PZ (or PN) and for RN, and later RN clears from the waitlist, the full total for PZ will be deducted at that time.
  • Changes to how partial clearance of upgrades works. You have two options:
    • List all segments. If at least one segment clears, you will ultimately be charged for the highest single cost among all cleared segments. Thus, you will "spend an RPU" (20 points) if only a domestic connector to a Polaris-marketed segment clears (previously there was no cost).
    • List only the Polaris-marketed segments (or any subset you wish). You can add more segments back in after the Polaris-marketed segment clears - but this will be considered a new upgrade request (and cost extra points).
  • You can no longer cancel and redeposit a confirmed upgrade, even if your fare class is available (or maybe not - see post, which would imply no change here). If still waitlisted, it can be withdrawn. If withdrawn within 24 hrs of flight you will have to call UA to have ticket cancelled and reissued, as withdrawals can no longer be automatically processed within this window. (You can probably still SDC to another flight and back if your fare class is available and get the points back.)
  • No change to
    • Expiration. Instruments expiring 31-Jan-2020 will become points expiring 31-Jan-2020, and ditto for 31-Jan-2021. (UA Insider separated the 2 GPU extension practice from this announcement)
    • Use of instruments on partners (LH, NH, etc). Points will be deducted at application, like before (unlike UA flights which are changing). (Except CM, which will now be billed as a 40-point upgrade per segment.)
    • Pretty much anything else not covered above.
  • PlusPoints upgrades can be requested all the way until the cut-off time to check in for your flight. Previously, UA only accepted new waitlist requests for Global Premier Upgrades and Regional Premier Upgrades up to 24 hours before departure. Waitlists for MileagePlus Upgrade Awards will continue to be accepted until 24 hours before departure.
UA Insider & other relevant post(s) noted below:

Weve heard from MileagePlus Premier members that theyre interested in an upgrade program thats more customizable and with fewer restrictions. Introducing PlusPoints flexible points that can be used for upgrades anywhere we fly. Starting in December, the new program gives MileagePlus Platinum members and above a bank of points that they can use to upgrade on U.S. domestic and international flights where they previously would have used Regional Premier Upgrades (RPUs) and Global Premier Upgrades (GPUs). Complimentary Premier Upgrades wont change, so you will still get free upgrades on select flights when available.


FAQ with UA Insider (direct quotes in "quotes")

Will Global Services members have the same cost structure (in points) as 1K and Platinum? (link)
Yes.

How will the pricing of "Skip Waitlist" work? (link)
It is expected to be dynamic. "Availability and pricing ... will vary based on a number of factors."

Will 1K members still be able to extend 2 GPUs (or 80 PlusPoints) until April 30 of the following year, subject to re-qualification? (link)
Reports now show that you can extend up to 80 points, but only if you've requalified for 1K/GS and those 80 points were previously 2 GPUs. They know the difference and there are mixed reports of success extending former RPU points (but highly unlikely).

Will it still be possible to optionally list for both Premium Plus and Polaris (on an Economy fare)? (link)
"You will still be able to waitlist for both cabins. However, if you only clear into Premium Plus youll ultimately only pay for the highest upgrade you receive which in this example would be Premium Plus (20 PlusPoints). Keep in mind well deduct the full request price, equal to the highest price upgrade requested, whenever any upgrade clears and youll receive any difference in PlusPoints due back to you when landing at your destination."

What happens if only part of your itinerary is upgraded? (link)
You will be charged for the upgrade you received: "If you dont receive the highest-priced PlusPoints upgrade you requested, ... youll be due for a credit ... equal to the difference between the PlusPoints request price and the highest-priced PlusPoints upgrade you received."
You will not be able to cancel PlusPoints requests that have received upgrades. (link) Essentially burning 20 points in the event that only the domestic portion of your request clears.

If I don't want to risk a short connection clearing but not the long haul, can I request only the long haul? Can I add the short haul later?
Yes, you can limit the request to a specific segment.
But once a all or a portion or all the request has cleared, you can not change it to add another segment.

Will I get a refund if only the short segment clears but not the long haul / Polaris segment?
No, that is a change from the GPU days (but still true for mileage upgrades). But you will only be charged the amount for the cleared segment(s).

Is {anything else} changing? (link)
No, not really. "Million milers will receive the equivalent of what they receive today in PlusPoints. Classes of availability for upgrades are not changing. PlusPoints can be sponsored to other travelers in the same way GPUs and RPUs could be. For Skip Waitlist upgrades, the account holder must also be traveling."

I see PlusPoints for sale on Craigslist or eBay. May I buy them and use them?
We do not recommend this. If UA determines the PlusPoints was sold, you risk having your M+ account terminated and loss of your miles, status, lifetime miles, etc.

Do the fare class restrictions apply to domestic flights?
No, you can use a PlusPoints on any fare on any domestic/ any CPU eligible flight.
For non-CPU flights, the standard 40 PlusPoints is needs for W or higher. For lower fares it takes 80 PlusPoints.

Is there a maximum layover between segments of a journey?
Unclear. http://www.flyertalk.com/forum/20453548-post221.html is an example of 38 hours, where the 1K desk applied it on behalf of the customer. What is interesting about this case is that 38 hours is well beyond a layover, which implies that in some cases, one PlusPoints can be used for two journeys on the same ticket even if the two journeys are beyond 12 hours apart (12 hours being the pmUA rule 4 hours for North American / domestic only flights).
Lots of uncertain still exists on this issue.

What is the relative waitlist priority of PlusPoints vs Miles
The use of PlusPoints vs Miles has no impact on the waitlist priority, they have the same priority as a supported upgrade

May I cross two oceans with the same set of PlusPoints?
Yes if the entire journey is on one confirmation number and the max layover rule (above) is met.

My PlusPoints ares still valid/unexpired, but my journey starts after the PlusPoints expires. Can I use them for that journey?
No.

Can I use my PlusPoints for another traveler? Do I have to be traveling with them?
You can use your PlusPoints for another traveler. If on the same PNR, it will be done as you do yourself. When on a common PNR, you can only request upgrades for everyone, not just some -- to do that you need to split the PNR.
If the other traveler is on a separate PNR, you pull up their PNR in your account (via My Trips), you will need their PNR id and their bass name as on the reservation. Then go to the upgrade tab and proceed as if it was your reservation
When on a common PNR, the other travelers will have the same waitlist priority as you (this should continue even if the PNR is split after requesting the upgrade).
When on a separate PNR, they will be prioritized based on their status.

If my status changes, will I lose my PlusPoints?
No, PlusPoints, once granted, are good until they expire. You could conceivably drop to general member and maintain your PlusPoints. When you use the PlusPoints, you'll be prioritized based on your present status.

Archive:Consolidated UA PlusPoints Question & Answer Thread {Archive}


The prior GPU thread is now archived
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Consolidated UA PlusPoints Question & Answer Thread

Old Apr 7, 2023, 4:25 pm
  #121  
 
Join Date: Mar 2013
Location: LHR, MSN
Programs: WFBF, Marriott Titanium
Posts: 199
Wanted to double check understanding.

I have a TATL flight that I booked with two stops since it cleared immediately into PZ on TATL.

Now, one stop options have PZ availability. My corporate office has purchased this, so not able to cancel the full ticket and rebook. Instead, Id be looking to update the ticket via a standard change.

Has anyone had experience for whether PP and APD (UK) would be redeposited? Or even better, just carry over the upgrade since Im moving from confirmed PZ space to another flight with PZ space? Or is this a case of losing the PP if I proceeded with the change?
Oshkosh105 is offline  
Old Apr 7, 2023, 8:03 pm
  #122  
 
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,752
Originally Posted by Oshkosh105
Wanted to double check understanding.

I have a TATL flight that I booked with two stops since it cleared immediately into PZ on TATL.

Now, one stop options have PZ availability. My corporate office has purchased this, so not able to cancel the full ticket and rebook. Instead, Id be looking to update the ticket via a standard change.

Has anyone had experience for whether PP and APD (UK) would be redeposited? Or even better, just carry over the upgrade since Im moving from confirmed PZ space to another flight with PZ space? Or is this a case of losing the PP if I proceeded with the change?
If you cancel the flight with PP cleared, your PPs will be returned immediately. I did this two days ago.
SPN Lifer likes this.
Kmxu is offline  
Old Apr 7, 2023, 8:09 pm
  #123  
FlyerTalk Evangelist
 
Join Date: Aug 2015
Posts: 11,284
Originally Posted by Oshkosh105
Wanted to double check understanding.

I have a TATL flight that I booked with two stops since it cleared immediately into PZ on TATL.

Now, one stop options have PZ availability. My corporate office has purchased this, so not able to cancel the full ticket and rebook. Instead, I’d be looking to update the ticket via a standard change.

Has anyone had experience for whether PP and APD (UK) would be redeposited? Or even better, just carry over the upgrade since I’m moving from confirmed PZ space to another flight with PZ space? Or is this a case of losing the PP if I proceeded with the change?
You will get the +P back on changing. If you did this on UA's site, it will show that explicitly. Not sure what your corporate TA situation is, but the +P should be refunded in any case. I'm also not sure why APD is a question here, but all taxes and fare difference should refunded/credited (FFC) or charged as appropriate. Once you change to new flight, you can apply your +P again to clear into the open PZ immediately.
Oshkosh105 likes this.
fumje is offline  
Old Apr 17, 2023, 8:58 am
  #124  
 
Join Date: Jan 2014
Location: PVD
Posts: 46
Where can I see past PlusPoints activity?

United seems to have moved or hidden previous Pluspoints activity. I can't see any record of when and how I applied, used, or was credited PlusPoints. Is it me? Thanks
bh22 is offline  
Old Apr 17, 2023, 9:08 am
  #125  
 
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,752
You have to click "View full account activities" after logging onto your account. Then, two columns: "mileage" and "Pluspoints" appear.
Kmxu is offline  
Old Apr 17, 2023, 10:02 am
  #126  
 
Join Date: Jan 2014
Location: PVD
Posts: 46
thank you. I found it right where I left it!
bh22 is offline  
Old Apr 20, 2023, 8:31 am
  #127  
 
Join Date: Jan 2023
Posts: 3
Question on using plus points

I know that plus points can't be used on award flights but saw that economy award flights can be upgraded to premium plus using cash. After that upgrade is it possible to apply plus points to be on the waitlist for business or does it still have the award flight restriction? Thanks in advance!
stevegao88 is offline  
Old Apr 20, 2023, 12:55 pm
  #128  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.98MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,150
Originally Posted by stevegao88
I know that plus points can't be used on award flights but saw that economy award flights can be upgraded to premium plus using cash. After that upgrade is it possible to apply plus points to be on the waitlist for business or does it still have the award flight restriction? Thanks in advance!
Some have had that be successful as the cash PremPlus upgrade books as R. It is probably not what UA indented and not known if this will continue in the future or if UA will continue to ignore the issue.
WineCountryUA is offline  
Old Apr 20, 2023, 6:44 pm
  #129  
 
Join Date: Jan 2023
Posts: 3
Originally Posted by WineCountryUA
Some have had that be successful as the cash PremPlus upgrade books as R. It is probably not what UA indented and not known if this will continue in the future or if UA will continue to ignore the issue.
Thank you! I was able to do this today with my flights and it worked!
stevegao88 is offline  
Old Apr 21, 2023, 8:43 am
  #130  
 
Join Date: Aug 2010
Location: NYC / MIA / AMS
Programs: UA 1k
Posts: 493
Was just checking something on my account, noticed an odd issue.

On my reservation there is no indication I am waitlisted for a PP upgrade (O->J on AMS-EWR), however the waitlisted segment is listed in the PP summary.

Curious if anyone else has seen something similar.
oblisk is offline  
Old Apr 21, 2023, 2:14 pm
  #131  
 
Join Date: Oct 2016
Programs: UA Platinum, SPG Gold, Hilton Gold
Posts: 191
Is anyone aware of a change to the treatment of GS-sponsored PP upgrades for non-GS?

I have a domestic reservation in Y where I applied GS plus points to both legs. One of them cleared a week or so ago and shows as PZ (which I know sometimes it does if PN/PZ is available when the upgrade clears).

The outbound flight was still waitlisted and I was number 2 on the list but is showing PN5. It moved to PN 6 PZ1 earlier today briefly and then back to PN5 PZ0 and I am now number 1 on the list).

The GS member is able to show confirmed upgrade at booking using PP which makes sense as PN is available. I tried removing the PP and then reapplied them from the GS account but it went back to waitlisted even though the same availability in PN remains.

Has anyone else encountered this issue? As we are 4.5 days out and J shows 11/20 booked and Im at the top of the list right now, I feel good about just waiting it out but seems odd to me that it wont clear immediately.
mattg85 is offline  
Old Apr 21, 2023, 2:22 pm
  #132  
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cash or award ticket?
Have you called? Auto-clearing can be iffy
WineCountryUA is offline  
Old Apr 21, 2023, 2:23 pm
  #133  
 
Join Date: Oct 2016
Programs: UA Platinum, SPG Gold, Hilton Gold
Posts: 191
Originally Posted by WineCountryUA
cash or award ticket?
cash ticket, though booked through Amex GBT as its a work trip
mattg85 is offline  
Old Apr 22, 2023, 1:48 am
  #134  
 
Join Date: Sep 2022
Programs: United Mileage Plus
Posts: 661
Originally Posted by stevegao88
I know that plus points can't be used on award flights but saw that economy award flights can be upgraded to premium plus using cash. After that upgrade is it possible to apply plus points to be on the waitlist for business or does it still have the award flight restriction? Thanks in advance!

In My Trips page, it just shows how many PPs I've requested across several flights.

In the individual flights, there's no sign that I've applied PPs to each of those flights. I go to Upgrade Cabin in each page and it lets me choose upgrade with Miles, Money or PPs, though each option says upgrade not available, which may be because I've applied the PPs.
frappant is offline  
Old Apr 22, 2023, 12:05 pm
  #135  
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Join Date: Aug 2005
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Posts: 31,588
Originally Posted by frappant
In My Trips page, it just shows how many PPs I've requested across several flights.

In the individual flights, there's no sign that I've applied PPs to each of those flights. I go to Upgrade Cabin in each page and it lets me choose upgrade with Miles, Money or PPs, though each option says upgrade not available, which may be because I've applied the PPs.
that's a good sign. Sometimes the 'UG requested' does not show.
cfischer is offline  

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