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Consolidated UA PlusPoints Question & Answer Thread

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Old Sep 24, 2019, 7:33 am
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Last edit by: WineCountryUA
Quick Summary

Starting on December 4, 2019 all existing and future upgrade instruments (RPU and GPU) will be changed into PlusPoints. There will be a straight equivalence: each RPU is 20 points and each GPU is 40 points. There will be no actual changes to the earning rates or expiration dates for Premiers, including Million Milers and bonus instruments (now points) for multiples of 25,000 PQM beyond the 1K requirements.

More from United: Upgrade Types: PlusPoints

Earning Rates
Premier Platinum: 40 points
Premier 1K: 320 points (includes the 40 points earned for reaching Platinum)
Premier 1K in 2019, earned for every 25,000 PQM beyond the 100,000-mile minimum (or every 30 PQS in excess of 120): 40 points
Premier 1K in 2020, earned for every 3,000 PQP beyond the 18,000 PQP minimum: 20 points

Upgrade Options
Short-haul flights (all non-Polaris marketed flights), Economy (all fare classes) to Premium Plus, Business, or First: 20 points
Short-haul flights, Premium Plus to Business or First: 10 points
Long-haul flights, Economy (all fare classes) to Premium Plus: 20 points
Long-haul flights, Economy (Y, B, M, E, U, H, Q, V, or W class) to Polaris: 40 points
Long-haul flights, Economy (S, T, L, K, or G class) to Polaris: 80 points
Long-haul flights, Premium Plus (all fare classes) to Polaris: 30 points
Long-haul flights, Economy (Y, B, M, E, U, H, Q, V, or W class) or Premium Plus (all classes) to Polaris ("skip the waitlist"): ?? points (must be Premier 1K or GS and 30+ days in advance, expected to be a dynamic price, details still TBA)
Economy or Premium Economy to Business, or Business to First on LH, NH, or CM: 40 points

Basic Economy (fare class N and -LGT TATL fares in N/S/T/L/K/G classes as of current writing) tickets are never eligible for any upgrade of any kind.


Changes from Current Program

Generally speaking, all current uses of RPUs and GPUs will be the same as before (same inventory requirements, costs, and procedures) except that 20 or 40 points will be used instead of an RPU or GPU. However, there are some additional options and prices:
  • A short-haul (formerly RPU-eligible) upgrade is now 20 points (always) -- there is no concept of using a GPU on a domestic route since there is no concept of a GPU as a distinct instrument. So a 1K could choose to effectively use all 320 points for 16 RPUs.
  • BOG, UIO, HNL-GUM, and HNL-MAJ are now effectively RPU-eligible and require only 20 points.
  • Upgrading from Economy to Premium Economy ("Premium Plus") is now 20 points (from any fare class), which is an RPU-equivalent instead of a GPU-equivalent before.
  • Upgrading from Premium Economy to Business ("Premium Plus" to "Polaris") is now 30 points (from any fare class), which is a new price level and less than the GPU-equivalent before.
  • You may upgrade a previously ineligible deep discount Economy fare (classes S, T, L, K, or G) to Polaris for 80 points (2x GPU equivalent). (Upgrading a W or higher Economy fare is still 40 points, as before.)
  • Premier 1K members will have the opportunity to pay additional points to confirm an upgrade even if the requisite class (PZ/PN) is not available via "SkipWaitlist". This carries a 30-day advance requirement, will be available "from time to time", and further details are TBA.
  • Points are not deducted when you list for the upgrade, only when some part of the upgrade clears. You can request an unlimited number of upgrades in parallel, and remaining (uncleared) requests will be canceled if your points are exhausted.
    • E.g., if you waitlist for PZ (or PN) and for RN, and later RN clears from the waitlist, the full total for PZ will be deducted at that time.
  • Changes to how partial clearance of upgrades works. You have two options:
    • List all segments. If at least one segment clears, you will ultimately be charged for the highest single cost among all cleared segments. Thus, you will "spend an RPU" (20 points) if only a domestic connector to a Polaris-marketed segment clears (previously there was no cost).
    • List only the Polaris-marketed segments (or any subset you wish). You can add more segments back in after the Polaris-marketed segment clears - but this will be considered a new upgrade request (and cost extra points).
  • You can no longer cancel and redeposit a confirmed upgrade, even if your fare class is available (or maybe not - see post, which would imply no change here). If still waitlisted, it can be withdrawn. If withdrawn within 24 hrs of flight you will have to call UA to have ticket cancelled and reissued, as withdrawals can no longer be automatically processed within this window. (You can probably still SDC to another flight and back if your fare class is available and get the points back.)
  • No change to
    • Expiration. Instruments expiring 31-Jan-2020 will become points expiring 31-Jan-2020, and ditto for 31-Jan-2021. (UA Insider separated the 2 GPU extension practice from this announcement)
    • Use of instruments on partners (LH, NH, etc). Points will be deducted at application, like before (unlike UA flights which are changing). (Except CM, which will now be billed as a 40-point upgrade per segment.)
    • Pretty much anything else not covered above.
  • PlusPoints upgrades can be requested all the way until the cut-off time to check in for your flight. Previously, UA only accepted new waitlist requests for Global Premier Upgrades and Regional Premier Upgrades up to 24 hours before departure. Waitlists for MileagePlus Upgrade Awards will continue to be accepted until 24 hours before departure.
UA Insider & other relevant post(s) noted below:

We’ve heard from MileagePlus Premier® members that they’re interested in an upgrade program that’s more customizable and with fewer restrictions. Introducing PlusPoints – flexible points that can be used for upgrades anywhere we fly. Starting in December, the new program gives MileagePlus Platinum® members and above a bank of points that they can use to upgrade on U.S. domestic and international flights where they previously would have used Regional Premier Upgrades (RPUs) and Global Premier Upgrades (GPUs). Complimentary Premier Upgrades won’t change, so you will still get free upgrades on select flights when available.


FAQ with UA Insider (direct quotes in "quotes")

Will Global Services members have the same cost structure (in points) as 1K and Platinum? (link)
Yes.

How will the pricing of "Skip Waitlist" work? (link)
It is expected to be dynamic. "Availability and pricing ... will vary based on a number of factors."

Will 1K members still be able to extend 2 GPUs (or 80 PlusPoints) until April 30 of the following year, subject to re-qualification? (link)
Reports now show that you can extend up to 80 points, but only if you've requalified for 1K/GS and those 80 points were previously 2 GPUs. They know the difference and there are mixed reports of success extending former RPU points (but highly unlikely).

Will it still be possible to optionally list for both Premium Plus and Polaris (on an Economy fare)? (link)
"You will still be able to waitlist for both cabins. However, if you only clear into Premium Plus you’ll ultimately only pay for the highest upgrade you receive which in this example would be Premium Plus (20 PlusPoints). Keep in mind we’ll deduct the full request price, equal to the highest price upgrade requested, whenever any upgrade clears and you’ll receive any difference in PlusPoints due back to you when landing at your destination."

What happens if only part of your itinerary is upgraded? (link)
You will be charged for the upgrade you received: "If you don’t receive the highest-priced PlusPoints upgrade you requested, ... you’ll be due for a credit ... equal to the difference between the PlusPoints request price and the highest-priced PlusPoints upgrade you received."
You will not be able to cancel PlusPoints requests that have received upgrades. (link) Essentially burning 20 points in the event that only the domestic portion of your request clears.

If I don't want to risk a short connection clearing but not the long haul, can I request only the long haul? Can I add the short haul later?
Yes, you can limit the request to a specific segment.
But once a all or a portion or all the request has cleared, you can not change it to add another segment.

Will I get a refund if only the short segment clears but not the long haul / Polaris segment?
No, that is a change from the GPU days (but still true for mileage upgrades). But you will only be charged the amount for the cleared segment(s).

Is {anything else} changing? (link)
No, not really. "Million milers will receive the equivalent of what they receive today in PlusPoints. Classes of availability for upgrades are not changing. PlusPoints can be sponsored to other travelers in the same way GPU’s and RPU’s could be. For Skip Waitlist upgrades, the account holder must also be traveling."

I see PlusPoints for sale on Craigslist or eBay. May I buy them and use them?
We do not recommend this. If UA determines the PlusPoints was sold, you risk having your M+ account terminated and loss of your miles, status, lifetime miles, etc.

Do the fare class restrictions apply to domestic flights?
No, you can use a PlusPoints on any fare on any domestic/ any CPU eligible flight.
For non-CPU flights, the standard 40 PlusPoints is needs for W or higher. For lower fares it takes 80 PlusPoints.

Is there a maximum layover between segments of a journey?
Unclear. http://www.flyertalk.com/forum/20453548-post221.html is an example of 38 hours, where the 1K desk applied it on behalf of the customer. What is interesting about this case is that 38 hours is well beyond a layover, which implies that in some cases, one PlusPoints can be used for two journeys on the same ticket even if the two journeys are beyond 12 hours apart (12 hours being the pmUA rule – 4 hours for North American / “domestic” only flights).
Lots of uncertain still exists on this issue.

What is the relative waitlist priority of PlusPoints vs Miles
The use of PlusPoints vs Miles has no impact on the waitlist priority, they have the same priority as a supported upgrade

May I cross two oceans with the same set of PlusPoints?
Yes if the entire journey is on one confirmation number and the max layover rule (above) is met.

My PlusPoints ares still valid/unexpired, but my journey starts after the PlusPoints expires. Can I use them for that journey?
No.

Can I use my PlusPoints for another traveler? Do I have to be traveling with them?
You can use your PlusPoints for another traveler. If on the same PNR, it will be done as you do yourself. When on a common PNR, you can only request upgrades for everyone, not just some -- to do that you need to split the PNR.
If the other traveler is on a separate PNR, you pull up their PNR in your account (via My Trips), you will need their PNR id and their bass name as on the reservation. Then go to the upgrade tab and proceed as if it was your reservation
When on a common PNR, the other travelers will have the same waitlist priority as you (this should continue even if the PNR is split after requesting the upgrade).
When on a separate PNR, they will be prioritized based on their status.

If my status changes, will I lose my PlusPoints?
No, PlusPoints, once granted, are good until they expire. You could conceivably drop to general member and maintain your PlusPoints. When you use the PlusPoints, you'll be prioritized based on your present status.

Archive:Consolidated UA PlusPoints Question & Answer Thread {Archive}


The prior GPU thread is now archived
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Consolidated UA PlusPoints Question & Answer Thread

Old Jan 27, 2024, 2:38 pm
  #631  
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Originally Posted by ty97
Slightly confused, not sure is United.com is confuse or if I am confused (either is possible).

Looking at a domestic trip where Economy (K) class is available for $206. Pluspoint Upgrades are available but the 'Upgrade to First - Buy Economy (Lowest)' column shows a price of $281? What's with the price difference?
I usually just buy the flight in econ, and then apply instrument after confirmation. Given the positive upgrade space, just a few mouse clicks, and you will be in first/business.

Originally Posted by Kmxu
Basic economy, which is not upgradable, vs. regular economy, which is upgradable?
K on domestic is not BE; N is.
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Old Jan 27, 2024, 4:39 pm
  #632  
 
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Anyone else finding that UA is still deducting 40 PPs when a flight that is waitlisted for both Premium Plus and Polaris only clears into Premium Plus but not Polaris? This happened to me twice this week (LHR-IAH-LHR) when 40 PPs were deducted upon clearing into Premium Plus while still waitlisted (and never clearing) for Polaris. And my PP upgrade history describes the deductions as for clearing from Economy to Polaris, when that never ended up happening on either flight.
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Old Jan 27, 2024, 5:33 pm
  #633  
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Originally Posted by mfirst
sorry if this has been addressed somewhere in the 42 pages (620 posts) on this topic, but:
I have an upcoming CLE-ORD-OGG flight
- I applied PP for the ORD-OGG flight, but did not want to risk/waste 20 PP for a CLE-ORD only so I didnt apply for that - in case the ORD-OGG didnt clear
- so, I am "wait listed for CPU" on the CLE-ORD flight, but my ORD-OGG surprisingly just cleared (which I am shocked at - but that is another story)
- can I now go back and add the CLE-ORD PP request and, if that clears, will it still be only 20PP for the entire trip? ...
Yes this has been addressed in the thread AND in the wiki (the wiki answers many common questions)
Originally Posted by wiki
If I don't want to risk a short connection clearing but not the long haul, can I request only the long haul? Can I add the short haul later?
Yes, you can limit the request to a specific segment.
But once a all or a portion or all the request has cleared, you can not change it to add another segment.
Originally Posted by st530
Anyone else finding that UA is still deducting 40 PPs when a flight that is waitlisted for both Premium Plus and Polaris only clears into Premium Plus but not Polaris? This happened to me twice this week (LHR-IAH-LHR) when 40 PPs were deducted upon clearing into Premium Plus while still waitlisted (and never clearing) for Polaris. And my PP upgrade history describes the deductions as for clearing from Economy to Polaris, when that never ended up happening on either flight.
That is the standard process when any portion of the request clear, the max is deducted. After the flight your should be refunded if the full amount is not needed.
Originally Posted by wiki
Will it still be possible to optionally list for both Premium Plus and Polaris (on an Economy fare)? (link)
"You will still be able to waitlist for both cabins. However, if you only clear into Premium Plus you’ll ultimately only pay for the highest upgrade you receive which in this example would be Premium Plus (20 PlusPoints). Keep in mind we’ll deduct the full request price, equal to the highest price upgrade requested, whenever any upgrade clears and you’ll receive any difference in PlusPoints due back to you when landing at your destination."
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Last edited by WineCountryUA; Jan 27, 2024 at 5:41 pm Reason: merged consecutive posts by same member
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Old Feb 18, 2024, 3:38 am
  #634  
 
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Help me to understand: united upgrade on connected flights

I have an international travel, which has a domestic stop (SFO – IAH, IAH – LIM). I would like to book economy then apply upgrade with plus points, what confuses me is that:
1. United show me separate upgrade option on each segment: 20 for the first (domestic ) flight and 40 for the 2nd (international) flight;
2. However when I select both upgrades, the combined cost is still 40 points.

My question is: if I use plus points for both segments, will the cost be 40 points, or actually it will become 60 points?

Thank you!
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Old Feb 18, 2024, 4:07 am
  #635  
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It's 40 points total.

If only SFO-IAH clears (unlikely to clear at all IMO) then you will receive 20 PlusPoints back after the itinerary is flown.

If only IAH-LIM or both segments clear then the 40 points is all you will pay.

-RM
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Old Feb 18, 2024, 10:35 am
  #636  
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Welcome to FT!, mraway
Originally Posted by mraway
I have an international travel, which has a domestic stop (SFO – IAH, IAH – LIM). I would like to book economy then apply upgrade with plus points, what confuses me is that:
1. United show me separate upgrade option on each segment: 20 for the first (domestic ) flight and 40 for the 2nd (international) flight;
2. However when I select both upgrades, the combined cost is still 40 points.

My question is: if I use plus points for both segments, will the cost be 40 points, or actually it will become 60 points?
PlusPoints Upgrade Pricing - United
If you request multiple upgrades for your trip, you’ll only be charged for the highest-priced upgrade you receive. For example, if you request a 20-point upgrade for your first flight and a 40-point upgrade for the second, you’ll only be charged 40 PlusPoints.
You used the term "stop", if you mean "connection" the above is true
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Old Feb 18, 2024, 6:48 pm
  #637  
 
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Got it, thanks a lot!
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Old Feb 24, 2024, 8:03 am
  #638  
 
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I have a flight in March SFO-FRA-MAD. Originally bought as W in November, shortly after, a plus points request cleared to R immediately. I have since messed with the return multiple times. and the reservation looks a little wonky on the upgrades tab:



Flights are out of order, things don't line up. But I can read it and the 80 deducted waitlist line refers to ORD-MSP following the cleared upgrade of FRA-ORD.

Previously I tried to reprice FRA-ORD to W so I could reduce the plus points used, got a very confused person via text and gave up for the moment.

Now PZ = 2 for SFO-FRA. I called the 1K line and was told "You're number one on the waitlist" I said PZ>0 and asked if they could push it through. They said "We can't do anything to push it through, you just have to wait for the system."

I've thought about two options: 1) call back or text and ask them to cancel and re-apply the SFO-FRA upgrade request. 2) HUCA

Thoughts appreciated.

Originally Posted by The Man in Seat 9A
Now PZ = 2 for SFO-FRA. I called the 1K line and was told "You're number one on the waitlist" I said PZ>0 and asked if they could push it through. They said "We can't do anything to push it through, you just have to wait for the system."

I've thought about two options: 1) call back or text and ask them to cancel and re-apply the SFO-FRA upgrade request. 2) HUCA

Thoughts appreciated.
10 minutes later it cleared. So option 3 was breathe and wait. I'm not very good at that.

Last edited by WineCountryUA; Feb 24, 2024 at 3:18 pm Reason: merged consecutive posts by same member
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Old Feb 24, 2024, 8:16 am
  #639  
 
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Originally Posted by The Man in Seat 9A
10 minutes later it cleared. So option 3 was breathe and wait. I'm not very good at that.
Is there anyone on FT who is good at waiting for system to do the trick?
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Old Feb 24, 2024, 8:22 am
  #640  
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Originally Posted by Kmxu
Is there anyone on FT who is good at waiting for system to do the trick?
One of the issues is we know someone else can (and probably will) snipe the open space.
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Old Feb 26, 2024, 7:20 pm
  #641  
 
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Hi all,

I haven't waited for upgrades in ages and I WFBF. However, I "promised" a friend F/C and used PlusPoints for the first time since they became PlusPoints. They're all domestic segments and waitlisted although all flights are PN9. What is the chance of upgrades in general? If they clear what is the typical timeframe? First segment is on 03/19.
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Old Feb 26, 2024, 8:30 pm
  #642  
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Originally Posted by mdbe
Hi all,

I haven't waited for upgrades in ages and I WFBF. However, I "promised" a friend F/C and used PlusPoints for the first time since they became PlusPoints. They're all domestic segments and waitlisted although all flights are PN9. What is the chance of upgrades in general? If they clear what is the typical timeframe? First segment is on 03/19.
What is inventory for PZ? Unless you are GS, PN is not going to help.
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Old Feb 26, 2024, 8:52 pm
  #643  
 
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Originally Posted by Repooc17
What is inventory for PZ? Unless you are GS, PN is not going to help.

only one segment out of 4 is PZ1 but it hasn’t cleared.
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Old Feb 26, 2024, 9:11 pm
  #644  
 
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Originally Posted by mdbe
only one segment out of 4 is PZ1 but it hasn’t cleared.
You should be able to remove the request and reapply to snag the PZ1
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Old Mar 5, 2024, 7:53 am
  #645  
 
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I am GS and cleared my wife from XN to PN. I wanted to change her flight to another flight with both XN and PN. I did and the upgrade didn’t confirm (not surprising). I went in and rerequested and it cleared instantly. But I never got my original 40 PPs back so it has taken 80 out of my account. Is this normal? Will it come back in a couple days or do I need to call GS and have them do it manually?
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