LH*G on My Boarding Pass
Sep 20, 2019, 1:00 pm
#1
Original Poster
Join Date: Nov 2017
Posts: 3,359
LH*G on My Boarding Pass
I'm flying out to FRA today on LH from PHL (connecting in from YYZ on AC). When I checked in with AC this morning at the kiosk I noticed the BP for the AC operated flight correctly said UA*G but the second BP for the LH operated flight said LH*G. When I landed in PHL and went to the UC and handed my boarding pass to the agent she asked to see my LH card (which obviously I don't have since I'm a UA Gold).
I asked her how to correct this and she said see the gate agent. Is this the best approach or is there some other (read better) way? I really need to ensure these miles post as they are crucial to me securing UA Gold for next year.
Safe Travels,
James
I asked her how to correct this and she said see the gate agent. Is this the best approach or is there some other (read better) way? I really need to ensure these miles post as they are crucial to me securing UA Gold for next year.
Safe Travels,
James
Sep 20, 2019, 2:43 pm
#3
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,759
Seems AC made a mistake on the LH BP -- You need to see the LH PNR or get LH to reprint the BP
I am missing the UA connection here? Is this 016 Ticket stock?
The UC folks can only go by the materials you present.
I am missing the UA connection here? Is this 016 Ticket stock?
The UC folks can only go by the materials you present.
Sep 20, 2019, 2:49 pm
#4
Original Poster
Join Date: Nov 2017
Posts: 3,359
Sep 20, 2019, 2:52 pm
#5
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,759
Sep 20, 2019, 5:07 pm
#6
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,368
If you got into the lounge and have the right FF number showing on your boarding pass (for where you want the miles to credit), I don't see the problem.
Sep 21, 2019, 12:52 am
#7
Original Poster
Join Date: Nov 2017
Posts: 3,359
-James
Sep 21, 2019, 12:11 pm
#9
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,759
Sep 21, 2019, 12:57 pm
#10
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,444
I agree that seems like the most likely reason. Just wondering if anything was said that might give more insight into how it got interpreted as LH*G instead of UA*G.
Sep 22, 2019, 4:17 am
#11
Original Poster
Join Date: Nov 2017
Posts: 3,359
It would've been nice if I could have checked in with UA directly (in spite of it being operated by * partners). I hear UA is in the process of making this happen. Any updates on the progress of this?
Safe Travels,
James
Just checked my UA account and see that the flight has been posted to my account. Looks like talking to the gate agent was time well spent!
-James
Last edited by WineCountryUA; Sep 22, 2019 at 11:46 am Reason: merged update / consecutive posts by same member
Sep 22, 2019, 3:55 pm
#12
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,153
Practically, this seems like a nightmare by inserting a party that has nothing to do with the ticket/flights into the process... Among the easiest “what could go wrong” scenarios that I can think of is that UA thinks you’re checked in but the OAL operating the flight thinks you aren’t, missed the checkin cutoff, and cancelled the space. Codeshares can be bad enough in this regard
